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Qlogic SANsurfer FC HBA Manager Application User Manual Download Page 14

1 – Introduction
Related Documents

1-2

 

FS0054603-00  C

Q

■

Section 12

—Troubleshooting.

 This section presents common troubleshooting 

questions and answers. It also provides the procedures for tracing SANsurfer 
FC HBA Manager GUI and agent activity, if directed to do so by technical support.

■

Appendix A

—Frequently Asked Questions.

 This appendix lists and provides 

the answers to frequently asked questions about SANsurfer FC HBA Manager.

■

Appendix B

—Glossary.

 This appendix describes common hardware, software, 

and Fibre Channel terms used in SANsurfer FC HBA Manager documentation.

■

Appendix C

—Technical Support.

 Customers should contact their authorized 

maintenance provider for technical support of their QLogic HBA products. This 
section provides information about technical support availability, training, and 
contact information.

■

Appendix D

—Contacting QLogic.

 This section presents information about 

contacting QLogic.

1.1

Related Documents

Refer to the following documents as appropriate when installing or using SANsurfer 
FC HBA Manager:

Part Number

Title

CF2251102-00

SANblade 2200 User’s Guide, 1-Gb Fibre Channel to cPCI and SBus 
Host Bus Adapters

FC2254601-00

SANblade 2200 Series User’s Guide, 1-Gb Fibre Channel to PCI Host 
Bus Adapters

CF2351102-00

SANblade 2300 Series User’s Guide, 2-Gb Fibre Channel to cPCI 
and SBus Host Bus Adapters

FC2354602-00

QLA2310 User’s Guide, 2-Gb Fibre Channel to PCI-X Host Bus 
Adapters

FC2354603-00

QLA2310F/2310FL User’s Guide, 2-Gb Fibre Channel to PCI-X Host 
Bus Adapters

FC5054601-00

QLA2340/2340L User’s Guide, 2-Gb Fibre Channel to PCI-X Host 
Bus Adapters

FC5054602-00

QLA2342/2342L User’s Guide, 2-Gb Fibre Channel to PCI-X Host 
Bus Adapters

FC2654601-00

QLA2344 User’s Guide, 2-Gb Fibre Channel to PCI-X Host Bus 
Adapters

FL0054601-00

QLA200 User’s Guide, 2-Gbps Fibre Channel to PCI-

X

 Host Bus 

Adapter

readme.txt

SANsurfer FC HBA Manager application notes display during the 
SANsurfer FC HBA Manager application installation in the 

Important 

Information

 dialog box 

(see section 5.1.2)

.

Summary of Contents for SANsurfer FC HBA Manager Application

Page 1: ...FS0054603 00 C Page i Q S i m p l i f y SANsurfer FC HBA Manager Application User s Guide for OEMs Management Application for SANblade Fibre Channel Host Bus Adapters...

Page 2: ...ws are registered trademarks and Windows Server is a trademark of Microsoft Corporation Netscape is a registered trademark and Netscape Communicator is a trademark of Netscape Communications Corporati...

Page 3: ...all 5 Added automatic alarm notification by email SMTP only 6 11 8 2 5 Added connecting to the local host when starting SANsurfer FC HBA Manager from the command line Windows and Linux only 7 1 3 Adde...

Page 4: ...cation for SANblade Fibre Channel Host Bus Adapters Q Page iv FS0054603 00 C 2001 2004 QLogic Corporation All rights reserved worldwide First Published March 2001 Printed in U S A QLogic Corporation 2...

Page 5: ...nications Driver 2 4 2 3 Configuration Parameters 2 5 2 3 1 Linux Enhanced Driver Parameters 2 5 2 3 1 1 Basic Parameters 2 5 2 3 1 2 Configuration Parameter 2 5 2 3 2 NetWare Enhanced Driver Configur...

Page 6: ...er FC HBA Manager Software Information 6 8 6 5 Setting SANsurfer FC HBA Manager Security 6 8 6 6 Setting the Warning Display Option 6 10 6 7 Setting the Configuration Change Alarm Option 6 11 6 8 Spec...

Page 7: ...ort Information 7 35 7 6 2 Viewing Device Information 7 37 7 7 Binding Target Devices Attached to the HBA Port Using the Fibre Channel Port Configuration Dialog Box 7 38 7 8 Binding Target Devices Usi...

Page 8: ...Statistics 9 9 9 3 3 2 1 Updating HBA Port Statistics Manually 9 9 9 3 3 2 2 Updating HBA Port Statistics Automatically 9 10 9 3 3 2 3 Resetting HBA Port Statistics 9 10 9 3 3 3 Exporting HBA Port Sta...

Page 9: ...ing the Flash BIOS from a File 11 15 11 4 Updating the FCode 11 18 11 5 Saving NVRAM Flash BIOS and FCode 11 20 11 6 Updating the HBA Driver 11 22 Section 12 Troubleshooting 12 1 Troubleshooting Probl...

Page 10: ...ox 5 15 5 14 Uninstall Options Dialog Box 5 16 5 15 Choose Product Features Dialog Box Sample 5 17 5 16 Uninstall Component List Dialog Box 5 18 5 17 Uninstall Complete Dialog Box 5 18 6 1 SANsurfer I...

Page 11: ...ost Configuration from a File 7 47 7 24 Host Configuration Text File 7 49 7 25 Differences Between Offline Host and Online Host Dialog Box 7 51 7 26 Changed Components Comparison 7 52 8 1 Event Log Di...

Page 12: ...r QLA2xxx HBAs 11 8 11 6 Settings Tabbed Page Advanced HBA Port Settings for QLA200 HBAs 11 9 11 7 Settings Tabbed Page Boot Device Selection 11 12 11 8 Utilities Tabbed Page 11 14 11 9 Utilities Tabb...

Page 13: ...rfer FC HBA Manager Section 6 GettingStarted This sectiondiscusses customizingthe SANsurfer FC HBA Manager It includes starting and exiting the SANsurfer FC HBA Manager GUI getting help setting securi...

Page 14: ...Related Documents Refer to the following documents as appropriate when installing or using SANsurfer FC HBA Manager Part Number Title CF2251102 00 SANblade 2200 User s Guide 1 Gb Fibre Channel to cPCI...

Page 15: ...troduction Section 2 2 Installation Checklist This section contains an installation checklist to help you install all hardware and software properly and in the correct order Section 2 3 Configuration...

Page 16: ...es are displayed as part of the configuration but are not supported by SANsurfer no support for LUN masking or diagnostics Connectivity hardware such as cables hubs fabric switches etc 2 2 1 2 Require...

Page 17: ...ed featuresrequiredtorunwithSANsurferFCHBAManager Youmustinstall the most current device driver to support features such as LUN masking The most current device driver versions can be found at the QLog...

Page 18: ...fer FC HBA Manager GUI on the local host If you are installing on a Solaris SPARC system also install the SANsurfer FC HBA Manager agent on the local host NOTE In SANsurfer FC HBA Manager remote proce...

Page 19: ...ces The parameter value is ConfigRequired 1 TRUE in Linux 2 3 2 NetWare Enhanced Driver Configuration Parameters QLogic configuration parameters are stored in the QL2x00 cfg file in the default DOS di...

Page 20: ...nd events Device drivers usually indicate only status by logging events in the Linux messages file SANsurfer FC HBA Manager agents also use the Linux messages file to report service errors etc For mor...

Page 21: ...equired Parameter To maintain backward compatibility with previous versions if the configuration cannot be read from the registry the miniport driver defaults to the previous operation of configuring...

Page 22: ...2 System Overview Troubleshooting 2 8 FS0054603 00 C Q Notes...

Page 23: ...pability of the application allows for centralized management and configuration of QLogic FC HBAs within the entire SAN 3 2 Features The SANsurfer FC HBA Manager has the following features Asset manag...

Page 24: ...Test the link status of each HBA and its attached devices Perform a loopback test which is external to the HBA to evaluate the ports transmit and receive transceivers on the HBA and the error rate Per...

Page 25: ...0 Windows Server 2003 Red Hat SuSE Linux and NetWare Sun Ultra 60 for Solaris SPARC Fibre Channel devices such as disks and RAID subsystems NOTE Tape devices displayaspartofthe configuration but are n...

Page 26: ...A32 kernel 2 4 19 64GB Solaris SPARC v2 6 2 7 2 8 or 2 9 Novell NetWare 5 1 SP4 or 6 x server with IPX SPX loaded version 6 5 is supported only on QLA23xx HBAs Common desktop environment CDE to run SA...

Page 27: ...o as the QLA200 QLA2xxx HBA unless otherwise noted The following QLogic HBAs are supported by SANsurfer FC HBA Manager QLA200 HBAs QLA22xx HBAs QLA2200 33 QLA2200 66 QLA2200L 66 QLA2200F 33 QLA2200F 6...

Page 28: ...4 System Requirements Supported QLogic HBAs 4 4 FS0054603 00 C Q Notes...

Page 29: ...d in section 1 1 as applicable This section discusses Initial installation see section 5 1 Uninstalling the SANsurfer FC HBA Manager application see section 5 2 5 1 Initial Installation You can instal...

Page 30: ...system monitors QLA200 QLA2xxx HBAs locally SANsurfer FC HBA Manager GUI SANsurfer Solaris Agent Networked This system monitors QLA200 QLA2xxx HBAs locally and on remote systems on the same network SA...

Page 31: ...Windows 2000 Windows Server 2003 system must be connected to the NetWare server through the TCP IP network The Windows 2000 Windows Server 2003 system must have a drive mapped to the NetWare server sy...

Page 32: ...k the file For a Red Hat SuSE Linux or Solaris SPARC system do the following 1 Open a shell 2 Change to the directory where you downloaded the SANsurfer installer 3 Type the following and then press E...

Page 33: ...plays see figure 5 2 Read the information then click Next Figure 5 2 Important Information Dialog Box You can find this information in the readme txt file in the following locations Windows 2000 Windo...

Page 34: ...hoose Product Features Dialog Box Sample Install only the software appropriate to your configuration In addition SANsurfer FC HBA Manager supports both stand alone and network configurations see secti...

Page 35: ...r Linux Agent to install only the SANsurfer FC HBA Manager Linux agent For a Solaris SPARC system select one preconfigured installation set from the following Then click Next Select SFCHM GUI and Agen...

Page 36: ...s Server 2003 system SANsurfer FC HBA Manager GUI SANsurfer Windows NT 2000 2003 Agent SANsurfer NetWare 4 2 Agent SANsurfer NetWare 5 6 x Agent Help For a Red Hat SuSE Linux system SANsurfer FC HBA M...

Page 37: ...er The default location for a Red Hat SuSE Linux and Solaris SPARC system is opt QLogic_Corporation SANsurfer To select a different location a Click Choose b Select the desired location c The Choose I...

Page 38: ...Perform the following steps a Do one of the following Click All Users Profile if you want the application shortcuts available to all users Click Current Users Profile default if you want the applicat...

Page 39: ...esktop b Click Next NOTE If you select the Create Desktop Icon check box the SANsurfer icon displays for the current user profile or all user profiles depending upon your selection in step 6 8 The Pre...

Page 40: ...rfer dialog box displays see figure 5 9 Various screens inform you that the installation is progressing Figure 5 9 Installing SANsurfer Dialog Box 10 If you are installing NetWare the Novell NetWare D...

Page 41: ...you want to select has not been mapped to the NetWare server system volume do the following Leave the Novell NetWare Disk Selection dialog box open From the Exploring window point to Tools and select...

Page 42: ...Novell NetWare server The Windows 2000 Windows Server 2003 system must have a drive mapped to the NetWare server system volume sys 1 Do one of the following to start the SANsurfer Uninstaller From a...

Page 43: ...taller On a Solaris SPARC system if usr bin is in the path type SANsurferUninstaller On a Red Hat SuSE Linux or Solaris SPARC system do the following if none of the above are in the path a Change to t...

Page 44: ...to remove all features and components of the SANsurfer FC HBA Manager application that were installed by InstallAnywhere This will not affect files and folders created after the installation Select U...

Page 45: ...ect from the following components all components may not display and the order of the components may vary For a Windows 2000 Windows Server 2003 system SANsurfer FC HBA Manager SANsurfer Windows NT 4...

Page 46: ...x lists the components to be uninstalled see figure 5 16 Figure 5 16 Uninstall Component List Dialog Box A message displays asking you to wait the while the uninstaller removes the components 5 The Un...

Page 47: ...here SANsurfer FC HBA Manager was installed The default locations are For Windows 2000 Windows Server 2003 Program Files QLogic_Corporation SANsurfer For Red Hat SuSE Linux and Solaris SPARC opt QLogi...

Page 48: ...5 Installing SANsurfer FC HBA Manager Uninstalling the SANsurfer Application 5 20 FS0054603 00 C Q Notes...

Page 49: ...7 Specifying the polling interval see section 6 8 Setting the event log options see section 6 9 Setting the alarm log option see section 6 10 Setting up automatic alarm notification by email see sect...

Page 50: ...d icon image displays Figure 6 1 SANsurfer Icon Click the Start button point to Programs point to QLogic Management Suite and then click SANsurfer Click the Start button click Run and then do one of t...

Page 51: ...ure 6 2 Figure 6 2 SANsurfer FC HBA Manager Main Window The HBA tree displays the hosts with their connected HBAs HBA ports devices and LUNs Note the following The title bar displays SANsurfer and the...

Page 52: ...this host Offline host The configuration was loaded from a file see section 7 11 HBA icons and text The HBA tree displays the following HBA model such as QLA200 QLA2xxx or QLA2xxx 2xxx HBA alias if a...

Page 53: ...ee displays the following informationabout disks tapes and SAFTE devices Device type disk tape or SAFTE used for enclosure information Device port ID port ID of the disk tape or SAFTE device Online in...

Page 54: ...nformation LUN number LUN n Example LUN 0 The LUN icons are LUN online LUN on offline host 6 3 Exiting the SANsurfer FC HBA Manager GUI Do one of the following to exit the SANsurfer FC HBA Manager GUI...

Page 55: ...owing steps to specify the location of the browser SANsurfer FC HBA Manager launches when you select to view the online help see section 6 4 1 1 On the SANsurfer FC HBA Manager main window Help menu c...

Page 56: ...4 About SANsurfer FC HBA Manager Window This window displays the following information SANsurfer FC HBA Manager version Edition type and version number Copyright information Click OK to return to the...

Page 57: ...ication access password for a host 1 In the SANsurfer FC HBA Manager main window HBA tree select the host for which you want to set the application access password 2 Click the Security tab The Securit...

Page 58: ...te the application access password Click Clear Fields to clear the typed entries in the Security tabbed page text boxes 6 6 Setting the Warning Display Option You can configure the SANsurfer FC HBA Ma...

Page 59: ...ge Alarm Option SANsurfer FC HBA Manager tries to keep the devices and the LUNs that the HBA displays current When cables are pulled devices hot plugged into the SAN or devices are removed SANsurfer F...

Page 60: ...want to decide whether to update to the new configuration If a configuration change occurs the configuration change refresh confirmation message displays Do one of the following Click Yes to refresh...

Page 61: ...for which you want to set the host s polling interval 2 Do one of the following From the Host menu select Polling Right click the selected host or HBA HBA port device or LUN connected to the host in...

Page 62: ...click the HBA tree From the pop up menu click Options Press CTRL SHIFT O The Options dialog box displays see figure 6 9 Figure 6 9 Options Dialog Box Event Log Section 2 In the Event Log section Log S...

Page 63: ...lowing On the SANsurfer FC HBA Manager main window Settings menu select Options Right click the HBA tree From the pop up menu click Options Press CTRL SHIFT O The Options dialog box displays see figur...

Page 64: ...ived by email see section 8 2 5 Perform the following steps to set up automatic alarm notification by email 1 Do one of the following On the SANsurfer FC HBA Manager main window Settings menu select E...

Page 65: ...email notification select the Enable Alarm Notifications over Email check box 6 Click Test to verify that email notification is operable If successful a message displays stating that the email was sen...

Page 66: ...of the host connected to the HBA HBA Model The QLA200 QLA2xxx HBA 3 In the Group Persistent section select one of the following to specify whether only targets configured using SANsurfer FC HBA Manag...

Page 67: ...g is disabled If the target port ID changes this target will be considered a newly added target all existing persistent data will be deleted and specific features disabled 6 13 Refreshing the Configur...

Page 68: ...6 Getting Started Refreshing the Configuration 6 20 FS0054603 00 C Q Notes...

Page 69: ...rocess contains settings in addition to those available when using wizards Configuring Fibre Channel devices without using wizards see section 7 4 Configuring LUNs for a device see section 7 5 Viewing...

Page 70: ...address with the DNS server or the local host file This section discusses Connecting to hosts manually see section 7 1 1 Connecting to hosts automatically see section 7 1 2 Connecting to hosts using a...

Page 71: ...cessful the host and its HBAs display in the HBA tree If you entered a new remote host and the connection was successful its name is also added to the Enter Hostname or IP Address box drop down list C...

Page 72: ...connect to all hosts 1 Do one of the following On the SANsurfer FC HBA Manager main window Settings menu select Broadcast Press CTRL SHIFT B The Broadcast Settings dialog box displays see figure 7 2 F...

Page 73: ...HBA tree to a host group file 1 Do one of the following On the SANsurfer FC HBA Manager main window Host menu click Save Group Right click the HBA tree From the pop up menu click Save Group Press SHI...

Page 74: ...s display in the SANsurfer FC HBA Manager main window HBA tree 7 1 4 Connectingto HostsAutomaticallywhen StartingtheSANsurferFC HBA Manager GUI from the Command Line NOTE For information about startin...

Page 75: ...l host SANsurfer l the letter L for local Type the following and then press ENTER to connect to a single host hostname is the host name or IP address SANsurfer h hostname For example SANsurfer h adsw2...

Page 76: ...le SANsurfer g path For example SANsurfer g opt QLogic Corporation SANsurfer hostfiles group1 hst 7 1 5 Disconnecting from a Host Perform the following steps to disconnect from a host 1 In the SANsurf...

Page 77: ...ture is not available on QLA22xx HBAs nor QLA200 HBAs You can also use the Target Persistent Binding tabbed page see section 7 8 or the Fibre Channel Port Configuration dialog box see section 7 7 to b...

Page 78: ...le click the column heading A triangle displays in the heading indicating an ascending sort default Click the triangle for a descending sort The dialog box provides Information about the HBA port conf...

Page 79: ...nly one HBA port NOTE When you finish you will be prompted whether you want to configure another HBA port b Do one of the following Click Next to proceed Click Cancel to exit the General Configuration...

Page 80: ...that controls the HBA BIOS Version BIOS version on the HBA Windows 2000 Windows Server 2003 Linux NetWare and Solaris FCode Version FCode version on the HBA Solaris SPARC Firmware Version Version of...

Page 81: ...Settings dialog box displays see figure 7 5 Figure 7 5 HBA Port Connection Settings Dialog Box The identifying information displays Hostname The name or IP address of the host connected to the HBA HB...

Page 82: ...is option is not available on QLA200 HBAs and appears dimmed on the HBA Port Connection Settings dialog box b In the Data Rate box select the HBA port data rate See section 11 1 1 for details NOTE Con...

Page 83: ...vell NetWare Figure 7 6 Target Persistent Binding Dialog Box NOTE If you want to sort the existing entries in the table click the column heading A triangle displays in the heading indicating an ascend...

Page 84: ...FC HBA Manager then reads this information from the driver and sets the target IDs accordingly If no persistent binding information was saved in persistent storage the driver assigns target IDs at sta...

Page 85: ...Wizard without making any changes Click Help to display context sensitive help 5 If you clicked Next the Confirm Changes dialog box displays see figure 7 7 Figure 7 7 Confirm Changes Dialog Box The id...

Page 86: ...HBA the data rate your system can accommodate Target Settings Node Name World wide HBA node name Port Name World wide device port name Target ID Target ID of the device Do the following a Review the...

Page 87: ...address of the host connected to the HBA HBA Model The QLA200 QLA2xxx HBA Port HBA port number Node Name World wide HBA node name Port Name World wide HBA port name Port ID Port ID of the HBA port Do...

Page 88: ...displays see step 1 Click Cancel to proceed to the Finish dialog box 9 If you clicked Cancel the Finish dialog box displays see figure 7 9 Figure 7 9 Finish Dialog Box Do one of the following Click B...

Page 89: ...ee section 7 5 1 2 1 Start the LUN Masking Wizard From the SANsurfer FC HBA Manager main window HBA tree right click the host or HBA HBA port device or LUN connected to the host Do one of the followin...

Page 90: ...igured Whether the device is configured Do the following a From the table select the Select check box for device that you want to configure You can select only one device at a time NOTE When you finis...

Page 91: ...Node Name World wide node name of the device Device Port Name World wide port name of the selected device s port Device Port ID Port ID of the selected device s port The LUN list information displays...

Page 92: ...evice manufacturer Device Product ID Product ID of the device Device Product Rev Device revision level Device Node Name World wide node name of the device Device Port Name World wide port name of the...

Page 93: ...context sensitive help 4 If you clicked Next the Security Check dialog box displays In the Enter Password box type the password Click OK 5 The LUN Masking Configuration Status dialog box displays see...

Page 94: ...on status message asks whether you want to configure another device Click OK to configure another device and return to the Device Selection dialog box see step 1 Click Cancel to proceed to the Finish...

Page 95: ...re Right click the host HBA HBA port device or LUN in the HBA tree From the pop up menu select Configure Press CTRL C If SANsurfer FC HBA Manager detects an invalid configuration the detected invalid...

Page 96: ...r Local the device is on the local loop Bind When this check box is selected the path is configured and bound to the target ID When this check box is cleared this path is unconfigured ID This drop dow...

Page 97: ...data at the next system bootup and configures the system accordingly NOTE Some older versions of the drivers do not support persistent configuration data and the application does not save persistent c...

Page 98: ...th for the operating system to see a device 7 4 1 1 Configuring Unconfiguring and Inversing the Configuration of All Device Paths Perform the following steps to configure unconfigure or inverse the co...

Page 99: ...path as not visible by the operating system 3 If setting the path has caused the LUNs associated with this device to have an invalid configuration the modify LUN configuration message displays When t...

Page 100: ...he cell in the device Node Name device Port Name or device Port ID column From the Device menu select Configure LUNs In the Fibre Channel Port Configuration dialog box right click in the cell in the d...

Page 101: ...information LUN LUN number Enable Whether the LUN is enabled Port Name World wide device port name 2 Select the following as appropriate from the LUN Configuration dialog box Configure LUN masking for...

Page 102: ...configuration manually and then save the changes Click Cancel to not apply the changes 7 5 1 Configure LUN Masking for this Device You can configure LUN masking set LUNs as masked or unmasked from th...

Page 103: ...g HBA Port and Device Information From the Fibre Channel Port Configuration dialog box you can view HBA port information You can view device disk and tape information from the Fibre Channel Port Confi...

Page 104: ...age Port Alias Symbolic name given to the HBA port on the HBA Port Information tabbed page Serial Number Serial number of the HBA Driver Version Version of the HBA driver on the host that controls the...

Page 105: ...ble or device Port Name column From the pop up menu select Device Information The Device Information dialog box displays see figure 7 18 Figure 7 18 Device Information Dialog Box The following informa...

Page 106: ...target targets can also be bound by port ID contact your authorized maintenance provider for more information Persistent binding information for targets is saved to persistent storage Registry Windows...

Page 107: ...rage and the machine is restarted the driver reads the information saved in persistent storageduring start up SANsurferFC HBAManager then readsthis information from the driver and sets the target IDs...

Page 108: ...t IDs by clicking one of the buttons at the bottom of the Fibre Channel Port Configuration dialog box Save The Security Check dialog box displays In the Enter Password box type the password Click OK T...

Page 109: ...g tabbed page displays see figure 7 20 Figure 7 20 Target Persistent Binding Tabbed Page NOTE If you want to sort the existing entries in the table click the column heading A triangle displays in the...

Page 110: ...ngly If no persistent binding information was saved in persistent storage the driver assigns target IDs at start up then SANsurfer FC HBA Manager reports the target IDs assigned by the driver 4 Click...

Page 111: ...ot available on Solaris SPARC Perform the following steps to delete the persistent configuration data for an HBA port and its devices and LUNs 1 Do one of the following From the SANsurfer FC HBA Manag...

Page 112: ...on Data NOTE This option is not available on Solaris SPARC Perform the following steps to delete the persistent configuration data for a device and its LUNs 1 Do one of the following From the SANsurfe...

Page 113: ...that you saved to an external file in your working directory This section discusses Saving the host configuration to a qlc file see section 7 11 1 Viewing the host configuration from a qlc file see s...

Page 114: ...of the host configuration file 7 10 2 Viewing the Host Configuration from a File Perform the following steps to view the saved virtual host configuration from a qlc file NOTE You cannot view a virtua...

Page 115: ...lick OK The virtual host configuration displays in the HBA tree Note that the host configuration is displayed as offline and the icons are blue You can still view configuration information see figure...

Page 116: ...following steps to save a host configuration to a text file 1 From the SANsurfer FC HBA Manager main window perform the following steps a In the HBA tree select the host or HBA HBA port device or LUN...

Page 117: ...wing steps to view the host configuration from a text file 1 Do one of the following From a Windows 2000 Windows Server 2003 system open the Notepad window From a Red Hat SuSE Linux or Solaris SPARC s...

Page 118: ...ng Click the Configure button on the toolbar From the Host menu click Configure Right click the host HBA HBA port device or LUN in the HBA tree From the pop up menu select Configure Press CTRL C The F...

Page 119: ...see figure 7 25 Figure 7 25 Differences Between Offline Host and Online Host Dialog Box The Online Host and Offline Host tabbed pages are synchronized the scroll bar moves both pages If one host tree...

Page 120: ...h the selection color of the operating system the selection color supersedes the change colors Click the down arrow button to find the next difference between the host configurations Click the up arro...

Page 121: ...t connected to your system Events display in the order that they occur with the most recent event at the top of the list New events populate the event log automatically This section discusses Viewing...

Page 122: ...g Atriangledisplaysintheheading indicating an ascending sort default Click the triangle for a descending sort The Event Log dialog box includes the following information about each event Type The seve...

Page 123: ...log see section 8 1 2 4 If you want to export the event log see section 8 1 3 5 If you want to print the event log see section 8 1 4 6 Click OK to return to the SANsurfer FC HBA Manager main window 8...

Page 124: ...s CSV file which can be exported to another application 1 From the Event Log dialog box click Export See section 8 1 1 for information on accessing the Event Log dialog box 2 You are prompted to selec...

Page 125: ...ng event information Event status unknown bad good or warning Time stamp Message Figure 8 4 Export Event Log Sample Output File 8 1 4 Printing the Event Log Perform the following steps to print the ev...

Page 126: ...ay informational alarms nor unknown alarms In the HBA tree alarm status is indicated as follows The HBA icons are Good No alarm Warning Warning alarm Loop Down Bad Bad alarm The HBA port icons are See...

Page 127: ...select Alarm Log Right click the host in the HBA tree From the pop up menu select Alarm Log Select the host in the HBA tree Click Alarms on the toolbar Select the host in the HBA tree Press CTRL SHIFT...

Page 128: ...for a descending sort The Alarm Log dialog box includes the following information about each alarm Time Stamp Date and time the alarm was reported Hostname Name of the host where the alarm originated...

Page 129: ...ost name HBA ID HBA port number and HBA model and description Do the following as appropriate Click Next to view the details of the next alarm Click Previous to view the details of the previous alarm...

Page 130: ...lear the alarms SANsurfer FC HBA Manager clears the alarms as follows Ifyouareviewingthealarmsforallthehosts SANsurferFCHBAManager clears all the alarms If you are viewing the alarms for one host SANs...

Page 131: ...which can be exported to another application 1 From the Alarm Log dialog box click Export See section 8 2 1 for information on accessing the Alarm Log dialog box 2 You are prompted to select a locatio...

Page 132: ...time stamp host name HBA ID HBA port number and HBA model and description Figure 8 9 Export Alarm Log Sample Output File 8 2 4 Printing the Alarm Log Perform the following steps to print the alarm lo...

Page 133: ...l see section 6 11 Once you are on the alarm notification distribution list you will receive alarm notifications and optionally the host configuration by email Perform the following steps to view the...

Page 134: ...ual host configuration file and the procedures are the same as viewing a saved virtual host configuration from a file see section 7 11 2 Note the following If not already started start the SANsurfer F...

Page 135: ...tion see section 9 2 HBA ports general HBA port information device list statistics and link status see section 9 3 Devices general device information and LUN list see section 9 4 LUNs general LUN info...

Page 136: ...SANsurfer FC HBA Manager main window HBA tree select the host 2 Select the Information tab The Host Information tabbed page displays see figure 9 1 Figure 9 1 Host Information Tabbed Page The followi...

Page 137: ...he host 2 Select the Topology tab The Topology tabbed page displays see figure 9 2 Figure 9 2 Topology Tabbed Page The following information displays Hostname The name or IP address of the host connec...

Page 138: ...s see figure 9 3 Figure 9 3 HBA Information Tabbed Page The identifying information displays Hostname The name or IP address of the host connected to the HBA HBA Model The QLA200 QLA2xxx HBA The gener...

Page 139: ...iew the following HBA port information General HBA port information see section 9 3 1 Device list see section 9 3 2 HBA port statistics see section 9 3 3 Link status see section 9 3 4 9 3 1 Viewing Ge...

Page 140: ...You do not have to press ENTER after typing the name it is saved automatically Serial Number Serial number of the HBA BIOS Version BIOS version on the HBA port Windows 2000 Windows Server 2003 Linux N...

Page 141: ...tab The Device List tabbed page displays see figure 9 5 Figure 9 5 Device List Tabbed Page NOTE If you want to sort the existing entries in the table click the column heading A triangle displays in th...

Page 142: ...Product Revision Product revision level of the device 9 3 3 Viewing and Updating HBA Port Statistics This section discusses Viewing HBA port statistics see section 9 3 3 1 Updating HBA port statistics...

Page 143: ...sets reported by the HBA s driver I O Count Total number of I Os reported by the HBA s driver IOPS Number of I Os processed by the HBA port per second BPS Number of bytes processed by the HBA port per...

Page 144: ...e 9 7 Figure 9 7 Statistics Sampling Rate Dialog Box 3 In the Sampling Rate box type the sampling rate interval The range is 5 to 30 seconds The default is 5 seconds NOTE The faster the polling rate t...

Page 145: ...bbed page see figure 9 6 select the Log to File check box See section 9 3 3 1 for information on accessing the Host Port Statistics tabbed page 2 You are prompted to select a location and a file name...

Page 146: ...A Port Information 9 12 FS0054603 00 C Q Figure 9 9 shows an example output file which contains the following HBA port statistics information HBA port errors Device errors Resets I O count IOPS Bytes...

Page 147: ...ached to an HBA port 1 In the SANsurfer FC HBA Manager main window HBA tree select the HBA port 2 Select the Link Status tab The Link Status tabbed page displays see figure 9 10 Figure 9 10 Link Statu...

Page 148: ...ach device the world wide device port name displays Diagnostic information For the HBA port and each device the number of link failures loss of sync failures signal failures and number of invalid CRCs...

Page 149: ...Figure 9 11 Device Information Tabbed Page The identifying information displays Hostname The name or IP address of the host connected to the HBA HBA Model The QLA200 QLA2xxx HBA Port HBA port number...

Page 150: ...12 LUN List Tabbed Page NOTE If you want to sort the existing entries in the table click the column heading A triangle displays in the heading indicating an ascending sort default Click the triangle f...

Page 151: ...evel of the LUN World Wide Unique LUN Name World wide name of the LUN Size Capacity of the LUN in megabytes or gigabytes Disk Number Disk number of the LUN 9 5 Displaying LUN Information Perform the f...

Page 152: ...sion level Device Node Name World wide node name of the device Device Port Name World wide port name of the selected device s port Device Port ID Port ID of the selected device s port The following in...

Page 153: ...ched to a switch an echo test is run instead no loopback connector is used In addition some driver versions do not require a loopback connector See section 10 1 2 for information The test evaluates th...

Page 154: ...10 1 Preparing for Diagnostic Testing Preparation for the loopback and read write buffer tests differs In addition you can use SANsurfer FC HBA Manager to locate the HBA you want to test See the foll...

Page 155: ...ection F port The HBA is connected to a switch Your operating system has one of the driver versions listed in table 10 1 3 If the HBA port is connected to the fabric through a point to point connectio...

Page 156: ...nt to point connection F port and is connected to a switch make sure the setting is 1 Point to Point Only 3 After completing the loopback test change the Connection Options setting back to its origina...

Page 157: ...o specific devices attached to the HBA port To run the read write test on all devices attached to an HBA port perform the following steps from the SANsurfer FC HBA Manager main window 1 Right click an...

Page 158: ...tree select the HBA port 2 Click the Diagnostics tab The Diagnostics tabbed page displays see figure 10 1 Figure 10 1 Diagnostics Tabbed Page The identifying information displays Hostname The name or...

Page 159: ...the Test Continuously check box You determine when testing stops 6 In the On Error box select one of the following to determine how errors are handled This selection applies whether you entered the n...

Page 160: ...llowing Click Yes if there are no I Os active and you want to proceed with the test Click No to cancel the diagnostic test 3 If you selected Yes in step 2 a dialog box displays with the data pattern g...

Page 161: ...n indicates whether the test passed or failed The remaining information pertains to error counters Figure 10 2 Diagnostic Test Results Section NOTE If you want to sort the existing entries in the tabl...

Page 162: ...uccess The test passed Error CRC disparity or frame length errors occurred Failed An error occurred when attempting to issue a command Loop down The loop is down CRC Error Number of CRC errors Dispari...

Page 163: ...loop ID of the HBA when operating in loop mode The status of the test whether the test passed or failed The possible values Success The test passed Error A data miscompare or link status firmware err...

Page 164: ...s see figure 10 5 Figure 10 5 Data Miscompare Results Do the following as appropriate Click Next to view the details of the next miscompare Click Previous to view the details of the previous miscompar...

Page 165: ...Flash BIOS applies only to Windows 2000 Windows Server 2003 and Red Hat SuSE Linux systems FCode applies only to Solaris SPARC systems Refer to the appropriate QLA200 QLA2xxx HBA software installation...

Page 166: ...A to which they are attached see figure 11 1 Figure 11 1 Settings Tabbed Page HBA Port Settings Sample The identifying information displays Hostname Name of the host connected to the HBA HBA Model The...

Page 167: ...ction drop down box displays see figure 11 2 Figure 11 2 Settings Tabbed Page Multiple HBA Ports Selected NOTE Only the Settings HBA Port Settings and Advanced HBA Port Settings and Utilities tabbed p...

Page 168: ...the Enter Password box type the password Click OK The save message displays when the changes have been saved to the HBA NOTE You must reboot the HBA for the changes to take effect If you selected mult...

Page 169: ...settings on the Settings tabbed page Select Settings section box select HBA Port Settings The HBA Port Settings section displays the current settings For QLA23xx HBAs and QLA22xx HBAs see figure 11 3...

Page 170: ...A Port Settings and Boot Device 11 6 FS0054603 00 C Q For QLA200 HBAs see figure 11 4 Parameters that are not supported for the HBA do not display parameters that cannot be modified appear dimmed Figu...

Page 171: ...by the QLA2xxx HBA For the QLA22xx HBA the default size is 1024 If using F Port point to point connections change this setting to 2048 for maximum performance For the QLA23xx HBA the default size is...

Page 172: ...hannel hard disk attached to the HBA The default is disabled Enable HBA Port Hard Loop ID This setting forces the HBA to attempt to use the ID specified in the Hard Loop ID setting The default is disa...

Page 173: ...054603 00 C 11 9 Q For QLA200 HBAs see figure 11 4 Parameters that are not supported for the HBA do not display parameters that cannot be modified appear dimmed Figure 11 6 Settings Tabbed Page Advanc...

Page 174: ...Timer QLA23xx HBA 0 255 0 Execution Throttle QLA23xx HBA QLA22xx HBA 1 256 16 Enable Extended Error Logging QLA23xx HBA QLA22xx HBA QLA200 HBA Enabled Disabled Disabled Login Retry Count QLA23xx HBA Q...

Page 175: ...disabled When enabled in Windows 2000 Windows Server 2003 events are logged into the Event Viewer When enabled in Solaris SPARC events are logged into the var adm messages file When enabled in Red Hat...

Page 176: ...g a loop down condition the driver holds the I O commands until the loop is back up then re issues the commands The default is enabled LUNs per Target This setting specifies the number of LUNs per tar...

Page 177: ...perating system to boot from that target Do the following 1 From the Primary Boot Port Name drop down list select the target The operating system boots from that target In Windows 2000 Windows Server...

Page 178: ...AM settings from a file 1 In the SANsurfer FC HBA Manager main window HBA tree select the HBA port If you want to configure multiple HBA ports with the same settings hold the CTRL key while selecting...

Page 179: ...am22 dat If the file you select is not an acceptable NVRAM data file for the HBA the not an acceptable NVRAM data file message displays Select a valid file then click OK 5 The Security Check dialog bo...

Page 180: ...x HBAs or QLA22xx HBAs NOTE Only the Settings HBA Port Settings and Advanced HBA Port Settings and Utilities tabbed pages can be configured for multiple HBA ports therefore the remaining tabbed pages...

Page 181: ...he file that contains the flash BIOS You can obtain this file from the QLogic Web site or service personnel The file typically ends with bin such as ql22rom bin If you select a file that is not an acc...

Page 182: ...nager main window Manager main menu HBA tree select the HBA port If you want to configure multiple HBA ports with the same settings hold the CTRL key while selecting multiple HBA ports The HBAs must b...

Page 183: ...HBA port name Port ID Port ID of the HBA port 3 Click the Update FCode button 4 Click the Select Input File button to select the file from which to update Make sure you select the correct file It must...

Page 184: ...bbed page Perform the following steps to save the current NVRAM Flash BIOS or FCode to a file 1 In the SANsurfer FC HBA Manager main window HBA tree select the HBA port NOTE You cannot save the NVRAM...

Page 185: ...port 3 Click the appropriate button Save NVRAM Windows 2000 Windows Server 2003 Red Hat SuSE Linux Solaris SPARC Save Flash Windows 2000 Windows Server 2003 and Red Hat SuSE Linux Save FCode Solaris S...

Page 186: ...s to update the HBA driver If you select a QLA23xx HBA all QLA23xx HBAs on the host will use the same driver If you select a QLA22xx HBA all QLA22xx HBAs on the host will use the same driver If you se...

Page 187: ...A port 3 Click the Update Driver button 4 The Select Driver dialog box displays see figure 11 13 Figure 11 13 Select Driver Dialog Box The HBA driver can be obtained from the QLogic Web site or servic...

Page 188: ...wing HTTP proxy setting check box 2 In the Address box enter the http address 3 In the Port box enter the port ID of the proxy server 4 Click Ok to continue Click Cancel to exit the dialog box and ret...

Page 189: ...Updating the HBA Driver FS0054603 00 C 11 25 Q 7 When complete the driver update complete message displays see figure 11 15 Click OK Figure 11 15 Driver Update Complete Message 8 If prompted in step...

Page 190: ...11 Updating the HBA Updating the HBA Driver 11 26 FS0054603 00 C Q Notes...

Page 191: ...problems that can occur when using the SANsurfer FC HBA Manager application including their causes and solutions Table 12 1 Troubleshooting Problems and Solutions Problem Cause and Solution SANsurfer...

Page 192: ...continue the installation For disk space and physical RAM requirements see section 4 1 or the readme txt file SANsurfer FC HBA Manager GUI Remote Agent Unable to start the SANsurfer FC HBA Manager GU...

Page 193: ...n displays below 7 Repeat the process for each HBA port as appropriate For NetWare at the server command prompt type the following and then press ENTER Verify that the QLogic HBA driver is installed m...

Page 194: ...03 open the Services window and verify that the QLogic Management Suite Java agent service is running For NetWare at the server command prompt type the following and then press ENTER Verify that qlrem...

Page 195: ...ctly specified Solution In the SANsurfer FC HBA Manager main window Help menu select Set Browser Location to specify the path see section 6 4 2 See section 4 2 for supported browsers SANsurfer FC HBA...

Page 196: ...ep qlremote Verify that the appropriate network protocol is running SANsurfer FC HBA Manager GUI loses the connection to an HBA or a device Cause There is a disconnect with the qlremote agent or the o...

Page 197: ...application is causing SANsurfer FC HBA Manager to crash Verify that the operating system driver detects the HBA or device Host keeps disconnectingfromand connecting to the HBA tree Cause Fibre Channe...

Page 198: ...the qlremote agent is installed and running For Windows 2000 Windows Server 2003 open the Services window and verify that the QLogic Management Suite Java agent service is running For NetWare at the s...

Page 199: ...esh Verify that the configuration saved is the current configuration This includes the following no device was removed and the HBA tree displays the appropriate device port name and LUN information Cu...

Page 200: ...tured Use the following procedures to trace SANsurfer FC HBA Manager GUI and agent activity debug as directed by technical support This section discusses Tracing SANsurfer FC HBA Manager GUI activity...

Page 201: ...the following properties lax stderr redirect console lax stdout redirect console lax stdin redirect console Edit the file so that the information is saved to a file For a Windows 2000 Windows Server 2...

Page 202: ...12 Troubleshooting Tracing SANsurfer FC HBA Manager GUI and Agent Activity Debug 12 12 FS0054603 00 C Q See figure 12 2 for an example Figure 12 2 SANsurfer lax File Example...

Page 203: ...dow displays Click the upper left corner of the title bar c From the pop up menu select Properties d The Command Prompt Properties dialog box displays see figure 12 3 Figure 12 3 Command Prompt Proper...

Page 204: ...the current application log from the Event Viewer 1 Click the Start button point to Programs point to Administrative Tools and click Event Viewer 2 From the Log menu select Save As Save the file using...

Page 205: ...ER pid is the identifier returned in step a kill TERM pid 3 Start the agent again without forking into the background Redirect the stdout and stderr properties to a file see section 12 2 1 step 2 Send...

Page 206: ...12 Troubleshooting Tracing SANsurfer FC HBA Manager GUI and Agent Activity Debug 12 16 FS0054603 00 C Q Notes...

Page 207: ...C HBA Manager to detect agent presence on all platforms even if agent shutdown notification is not supported It also allows the detection of agent crashes as soon as possible During an agent crash the...

Page 208: ...A Frequently Asked Questions A 2 FS0054603 00 C Q Notes...

Page 209: ...is the first program to run when a system is powered on This is also true for devices within a system such as FC HBAs FCode BIOS and EFI enhanced firmware interface are all forms of boot code for spe...

Page 210: ...lowest driver level and device specific This level is usually supplied by the manufacturer as a companion to a physical device Monolithic Driver This level combines the functions of different driver...

Page 211: ...drivers provide the traditional character and block driver interfaces for reading and writing data to storage and communication devices These include drivers for peripheral devices including QLA200 QL...

Page 212: ...arbitrated loop that occurs when the loop is powered up or a new device is added One function of a LIP is to assign addresses All data transmission on the loop is suspended during a LIP Load balancing...

Page 213: ...Sun Microsystems OptionROM OptionROM is a nonvolatile memory where the boot code is saved At times OptionROM and boot code are used interchangeably See Boot code Path A path to a device is a combinat...

Page 214: ...s of multiple storage units and servers connected by networking topology SCSI SCSI stands for small computer system interface The original SCSI specification was a hardware bus specification and a pac...

Page 215: ...idays C 2 Training QLogic offers certification training for the technical professional for both the SANblade HBAs and the SANbox switches From the training link at www qlogic com you may choose Electr...

Page 216: ...C Technical Support Contact Information C 2 FS0054603 00 C Q Email Technical Service Technical Training support qlogic com tech training qlogic com HBA Support Web Site support qlogic com...

Page 217: ...nd links for technical assistance please visit QLogic s Web site at www qlogic com If you are using the SANsurfer FC HBA Manager GUI and have Internet access you can connect to QLogic s Web site by cl...

Page 218: ...D Contacting QLogic D 2 FS0054603 00 C Q Notes...

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