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MAG Series Pulse Secure Gateways Hardware Guide

Contents

About this Guide

Documentation ...................................................................................................................................... 7

Obtaining Documentation ................................................................................................................... 7

Documentation Feedback ................................................................................................................... 7

Requesting Technical Support ........................................................................................................... 7

System Overview and Specifications

Pulse Secure Gateway Hardware Overview ................................................................................... 9

Pulse Secure Gateway Models ........................................................................................................... 9

Pulse Secure Gateway Features and Functions .......................................................................... 10

Environmental Parameters ............................................................................................................... 11

Accessing the Pulse Secure Gateway ............................................................................................. 11

Front and Back Panel Views

Pulse Secure Gateway MAG2600 Front Panel ............................................................................. 13

Pulse Secure Gateway MAG2600 Back Panel .............................................................................. 14

Pulse Secure Gateway MAG4610 Front Panel ............................................................................. 14

Pulse Secure Gateway MAG4610 Back Panel .............................................................................. 15

Pulse Secure Gateway MAG6610 Front Panel ............................................................................. 15

Pulse Secure Gateway MAG6610 Back Panel .............................................................................. 16

Pulse Secure Gateway MAG6611 Front Panel ............................................................................. 16

Pulse Secure Gateway MAG6611 Back Panel .............................................................................. 17

Component Descriptions

Field-Replaceable Units in the Pulse Secure Gateway............................................................... 19

MAG6611 AC Power Supplies .......................................................................................................... 19

Cooling System and Airflow in the MAG6610 and MAG6611 ................................................. 20

Integrated Access Service Modules ................................................................................................ 21

Chassis Management Card Overview ............................................................................................. 22

Status LEDs on the Pulse Secure Gateway .................................................................................. 23

Ethernet Port LEDs on the Pulse Secure Gateway ..................................................................... 23

Summary of Contents for MAG2600

Page 1: ...MAG Series Pulse Secure Gateways Hardware Guide Pu ub blish he ed Da at te December 2016 Document Revision 2 0...

Page 2: ...pecifications are subject to change without notice Pulse Secure LLC assumes no responsibility for any inaccuracies in this document Pulse Secure LLC reserves the right to change modify transfer or oth...

Page 3: ...ecure Gateway MAG2600 Front Panel 13 Pulse Secure Gateway MAG2600 Back Panel 14 Pulse Secure Gateway MAG4610 Front Panel 14 Pulse Secure Gateway MAG4610 Back Panel 15 Pulse Secure Gateway MAG6610 Fron...

Page 4: ...in the MAG6610 or MAG6611 37 Installing the Integrated Access Service Modules Overview 38 Installing a MAG CM060 Chassis Management Card 38 Rack Mounting 40 Installing the Pulse Secure Gateway in a R...

Page 5: ...Procedure for the Pulse Secure Gateway 74 Locating Component Serial Numbers 75 Obtaining Return Materials Authorization 75 Contacting Global Customer Support 75 Packing for Shipment 76 Tools and Parts...

Page 6: ...Hardware Guide Cable and Wire Guidelines 82 Distance Limitations for Signaling 82 Radio Frequency Interference 82 Electromagnetic Compatibility 82 Console Port Cable and Wire Specifications 83 Certifi...

Page 7: ...technical documentation see the products documentation page on the Pulse Secure web site at https www pulsesecure net techpubs Documentation Feedback We encourage you to provide feedback comments and...

Page 9: ...tched within a single chassis to suit your requirements Pulse Secure Gateway Models The Pulse Secure Gateway is available in the following models Feature MAG2600 MAG4610 MAG6610 MAG6611 Fixed module d...

Page 10: ...00 240 VAC 1A 50 60 Hz 70 W maximum MAG PS661 power supply 100 240 VAC 8A 50 60 Hz 560 W maximum MAG PS662 power supply 100 240 VAC 10A 50 60 Hz 750 W maximum Material Aluminum Steel Steel Steel Slots...

Page 11: ...rfaces are available for monitoring configuring troubleshooting and managing the Pulse Secure Gateway Web interface Web based graphical interface that allows you to operate a Pulse Secure Gateway with...

Page 13: ...lse Secure Gateway MAG2600 Front Panel The following figure shows the front panel of the MAG2600 The MAG2600 is a single service module packaged into a compact chassis The following list describes the...

Page 14: ...e shows the back panel of the MAG2600 The retention clip provides support to hold the power cord on to the power supply point Pulse Secure Gateway MAG4610 Front Panel The next figure shows the front p...

Page 15: ...The front panel of the MAG6610 contains four horizontal slots in which you can install cards The slots are numbered from 0 through 3 left to right The following table provides the physical specificati...

Page 16: ...Power switch Fan Power supply Hard drive Pulse Secure Gateway MAG6611 Front Panel The front panel of the MAG6611 contains eight horizontal slots in which you can install cards The slots are numbered 0...

Page 17: ...eserved 17 Module removal lever Service module Pulse Secure Gateway MAG6611 Back Panel The following figure shows the back panel of a populated MAG6611 The back panel components of the populated MAG66...

Page 19: ...ly one fails Hard drives on the MAG SM360 does not affect gateway capabilities only if one of the two installed hard drives fails and the MAG SM360 is still functioning correctly NOTE Service modules...

Page 20: ...MAG6611 The cooling system in a Pulse Secure Gateway MAG6610 or MAG6611 consists of one or more fan trays Each fan tray contains two fans All fans and fan trays are a hot insertable and hot removable...

Page 21: ...nd tomorrow it could be set up as an SSL VPN This allows for hardware reuse versus dedicated hardware engine blades The MAG SM160 and MAG SM360 can be installed only in the MAG6610 and MAG6611 The MAG...

Page 22: ...tation of the Pulse Secure Gateway chassis and all installed modules You can view all installed modules using either the CLI or the Web interface Another benefit of the CMC is that it provides SSO to...

Page 23: ...nt status of the module In addition the MAG6610 and MAG6611 have hard drive and RAID status LEDs located on the back panel Ethernet Port LEDs on the Pulse Secure Gateway Each Gigabit Ethernet port has...

Page 25: ...ance between the hardware components being connected Plan the cable routing and management General Site Guidelines The following precautions help you plan an acceptable operating environment for your...

Page 26: ...your configuration Use the following AC power specifications as a general rule Table Power Specifications for an AC Power Supply Item MAG2600 MAG4610 MAG6610 MAG6611 Voltage range 100 through 240 100...

Page 27: ...of the mounting brackets extend the width of either chassis to 19 in 48 3 cm The front of the chassis extends approximately 0 50 in 1 27 cm beyond the mounting ears The maximum permissible ambient te...

Page 28: ...binet that contains a 19 in rack as defined in Cabinets Racks Panels and Associated Equipment document number EIA 310 D published by the Electronics Industry Association http www eia org The rack must...

Page 29: ...kage of airflow to and from the chassis Ensure that the spacing of rails and adjacent cabinets allows for proper clearance around the Pulse Secure Gateway and cabinet A cabinet larger than the minimum...

Page 30: ...e Secure Gateway has a single AC appliance inlet located on the power supply that requires a dedicated AC power feed Most sites distribute power through a main conduit that leads to frame mounted powe...

Page 31: ...wer supply cord This separate protective earthing terminal must be permanently connected to earth ground Installation Overview After you have prepared your installation site you are ready to unpack an...

Page 32: ...ates Faceplates for the MAG6610 and MAG6611 are held in place by tabs To remove a faceplate gently pry the faceplate from the chassis using your fingers or a flat blade screw driver To install a facep...

Page 33: ...ed directly behind their corresponding service module They are labeled with the same serial number as their paired service module to ensure they are installed in the correct slot Do not interchange th...

Page 34: ...accepts both drives regardless of the slots in which they are installed assuming they are paired with the appropriate service module NOTE Hard drives must be installed directly behind their correspond...

Page 35: ...MAG SM161 and you will receive a drive error when powering up the Pulse Secure Gateway If the hard drive or MAG SM161 service module fails the entire kit must be replaced Since the hard drive is paire...

Page 36: ...ust be replaced Since the hard drives are paired to the specific hardware ID a failure of the hard drives or the service module requires a full replacement rather than individual component troubleshoo...

Page 37: ...cure Gateway MAG6610 or MAG6611 1 Attach the electrostatic discharge ESD grounding strap to your bare wrist and connect the strap to the ESD point on the chassis 2 Remove the fan tray blank panel wher...

Page 38: ...it locks and is flush with the front of the chassis NOTE The MAG SM160 MAG SM360 MAG SM161 and MAG SM361 service modules are paired with hard drives When moving a service module from one slot in the c...

Page 39: ...e notches in the service module 6 Slide in the MAG CM060 until it lodges firmly in the chassis 7 Tighten the thumbscrews until they are finger tight Connect the MAG CM060 to a management console befor...

Page 40: ...ck or cabinet by using the mounting brackets provided with the Pulse Secure Gateway NOTE Due to the size and weight of the Pulse Secure Gateway Pulse Secure recommends that you four post mount the cha...

Page 41: ...G RK1U package also includes a mid ear mounting kit To attach your Pulse Secure Gateway to the MAG RK1U mounting kit 1 Remove all contents from the packaging and separate the front rails from the rear...

Page 42: ...e flat head M4 screws You must use an M4 screw to allow the rear rail to slide smoothly onto the front rail 6 Using the medium sized screws secure the remainder of the front rail to the Pulse Secure G...

Page 43: ...re your rack or cabinet to determine the distance between the ear on the front rail and the ear on the back rail and adjust your rear rail accordingly 9 Secure the rear rail to the front rail using th...

Page 44: ...p the gray ears on the front rails with the front of the Pulse Secure Gateway The two screw holes on the front side of the Pulse Secure Gateway should line up with the front rail 4 Secure the front ra...

Page 45: ...n the back rail and adjust your rear rail accordingly 8 Secure the rear rail to the front rail using the flat head M4 screws Using the MAG4610 Rack Mounting Kit A mounting kit is included with the MAG...

Page 46: ...at head screw from the 2 pc bag in the single hole at the front to attach the bracket to the MAG4610 Use flat head screws from the 10 pc bag in the remaining two holes 5 Position the rear bracket to t...

Page 47: ...mounting kit includes One mounting tray Ten flat head 8 32 screws To attach your MAG4610 devices to the MAG RK1U2 mounting kit 1 Remove all contents from the packaging 2 Place two MAG4610 devices upsi...

Page 48: ...using three 8 32 flat head screws NOTE The MAG RK1U2 is a front only mount It does not require rear rails You must however use three screws on each mounting ear to ensure the mounting tray does not sa...

Page 49: ...ear mount package includes 4 mid ear mounts 8 silver medium length screws 8 black medium length screws 12 sort round head M4 screws Use the round head M4 screws to attach the mid mount ears to the Pu...

Page 50: ...h the opening in the rear bracket Before mounting the Pulse Secure Gateway on four posts in a rack Verify that the site meets the requirements Place the rack in its permanent location allowing adequat...

Page 51: ...or cabinet such that the chassis is recessed inside the rack from the rack front by 2 in Use the front brackets in the provided rack mount kit to mount the chassis in a recessed position To mount the...

Page 52: ...equired Many types of racks are acceptable including four post telco racks enclosed cabinets and open frame racks NOTE The rack mounting kit is not shipped with the device and must be ordered separate...

Page 53: ...hrough the notch You must properly orient the MAG2600 power supply so that it fits snugly in the holder The power supply should be turned upside down so that the label is visible 4 Place the MAG2600 p...

Page 54: ...the power connector on the side of the MAG2600 9 Use the cable tie holder to secure the cord on to the mounting tray 10 Repeat Steps 2 through 8 for each MAG2600 you want to mount in this tray 11 Repl...

Page 55: ...tom hole in each mounting bracket with a hole in each rack rail making sure the mounting rack is level 3 Have a second person install a mounting screw into each of the two aligned holes Use a number 3...

Page 57: ...connecting a grounding cable to earth ground and then attaching it to the chassis grounding points using UNC 1 4 20 two screws You must provide the grounding cables the cable lugs are supplied with t...

Page 58: ...the power cords you will use with the Pulse Secure Gateway The power cords must have a plug appropriate for your geographical location 2 Attach an electrostatic discharge ESD grounding strap to your b...

Page 59: ...a Pulse Secure Gateway to a management console 1 Connect one end of the cable to the console port labeled CONSOLE on the Pulse Secure Gateway 2 Connect the other end of the cable into the console serv...

Page 60: ...rnal port to the guest network Connecting the MAG CM060 CMC to a Network The MAG CM060 has two Ethernet ports 0 em0 1 em1 reserved Connect port 0 to your management network NOTE Configure only port 0...

Page 61: ...light steadily and the PS FAIL LED is not lit To turn on the Pulse Secure Gateway On the MAG2600 press the power button on the front panel On the MAG4610 MAG6610 or MAG6611 press and hold the power bu...

Page 62: ...panel of the chassis for the MAG4610 MAG6610 and MAG6611 Pressing the power button on the MAG CM060 powers off only the MAG CM060 Graceful shutdown Momentarily press the Power button The MAG CM060 be...

Page 63: ...is It has Great Bay Software Beacon Endpoint Profiler software preinstalled You cannot boot a different software image to change the personality of the MAG SM360 PROFILER service module See Configurin...

Page 64: ...machine name for example connect acmegizmo com Organization name for example Acme Gizmo Inc After you perform the basic setup you are ready to license the software verify accessibility and complete th...

Page 65: ...Follow the prompts to complete your configuration To change the personality from the service module administrator Web console 1 In the admin console choose Maintenance System Change Personality 2 Clic...

Page 67: ...ly Before you remove an AC power supply in the Pulse Secure Gateway make sure that you understand how to prevent ESD damage Make sure that you have the following parts and tools available for removing...

Page 68: ...er supply faceplate 6 Push the power cord retainer clip to one side of the appliance inlet Squeeze the two sides of the power cord retainer clip and pull the L shaped ends of the clip from the holes o...

Page 69: ...ay is operating However the fan tray must be replaced within 30 seconds of removing the fan tray to prevent overheating of the chassis To remove a fan tray from the Pulse Secure Gateway MAG6610 and MA...

Page 70: ...he hard drive pull the drive out of the chassis using the handle Do not remove the hard drive from the hard drive assembly 3 Place the hard drive in the antistatic bag or on the antistatic mat on a fl...

Page 71: ...erform the following preventive maintenance procedures Inspect the installation site for moisture loose wires or cables and excessive dust Make sure that the airflow is unobstructed around the device...

Page 72: ...fan tray is properly inserted into the back of the chassis If the fan tray is properly inserted and is still not functioning replace the fan tray If you do not have a spare fan tray or if you need mo...

Page 73: ...r LED on its faceplate This LED displays information about the status of the power supply AC Power Supply LEDs in the MAG6611 LED State Description Unlit Indicates one of the following The power suppl...

Page 74: ...om GLOBAL CUSTOMER SUPPORT NOTE Do not return the Pulse Secure Gateway or any component to Pulse Secure unless you have first obtained an RMA number Pulse Secure reserves the right to refuse shipments...

Page 75: ...ssociated service module Obtaining Return Materials Authorization When requesting support from GLOBAL CUSTOMER SUPPORT by telephone be prepared to provide the following information Your existing case...

Page 76: ...the shipping crate and packing materials in which the Pulse Secure Gateway was originally shipped If you do not have these materials contact your Pulse Secure representative about approved packaging...

Page 77: ...the pallet 10 Cover the Pulse Secure Gateway with an ESD bag and place the packing foam on top of and around the Pulse Secure Gateway 11 Replace the accessory box on top of the packing foam 12 Securel...

Page 79: ...ational Electrical Code Canada Canadian Electrical Code Part 1 CSA C22 1 Other countries International Electromechanical Commission IEC 60364 Part 1 through Part 7 Evaluated to the TN power system Loc...

Page 80: ...s must be removed completely to remove power from the unit completely Power Disconnection Warning WARNING Before working on the Pulse Secure Gateway or near power supplies unplug the power cord from a...

Page 81: ...This breaker should protect against excess currents short circuits and earth faults in accordance with NEC ANSI NFPA70 Ensure that the polarity of the DC input wiring is correct Under certain conditio...

Page 82: ...can damage unshielded conductors and destroy electronic devices If your site has previously experienced such problems you might want to consult experts in electrical surge suppression and shielding Ra...

Page 83: ...eserved 83 Console Port Cable and Wire Specifications Here are the specifications for the cable that connects a CONSOLE port on the Pulse Secure Gateway to a management console RS 232 EIA 232 serial c...

Page 85: ...ducts MAG6610 MAG6611 Class B Products MAG2600 MAG4610 Israel A Class English translation Warning This product is Class A In residential environments the product may cause radio interference and in su...

Page 86: ...nd may be used in places other than home Sellers and or users need to take note of this B English translation Class B device Broadcasting Communication Device for Home Use This device obtained EMC reg...

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