ICX35-HWC ♦ Industrial Cellular Gateway
Support, Service & Warranty
3G/4G LTE
User Manual
ProSoft Technology, Inc.
Page 127 of 127
14
Support, Service & Warranty
14.1
Contacting Technical Support
ProSoft Technology, Inc. is committed to providing the most efficient and effective
support possible. Before calling, please gather the following information to assist in
expediting this process:
Product Version Number
System architecture
Network details
If the issue is hardware related, we will also need information regarding:
Module configuration and associated ladder files, if any
Module operation and any unusual behavior
Configuration/Debug status information
LED patterns
Details about the interfaced serial, Ethernet or Fieldbus devices
Note: For technical support calls within the United States, ProSoft Technology’s 24/7 after-hours phone
support is available for urgent plant-down issues.
North America (Corporate Location)
Europe / Middle East / Africa Regional Office
Phone: +1.661.716.5100
[email protected]
Languages spoken: English, Spanish
REGIONAL TECH SUPPORT
[email protected]
Phone: +33.(0)5.34.36.87.20
[email protected]
Languages spoken: French, English
REGIONAL TECH SUPPORT
[email protected]
Latin America Regional Office
Asia Pacific Regional Office
Phone: +52.222.264.1814
[email protected]
Languages spoken: Spanish, English
REGIONAL TECH SUPPORT
[email protected]
Phone: +60.3.2247.1898
[email protected]
Languages spoken: Bahasa, Chinese, English,
Japanese, Korean
REGIONAL TECH SUPPORT
[email protected]
For additional ProSoft Technology contacts in your area, please visit:
https://www.prosoft-technology.com/About-Us/Contact-Us
14.2
Warranty Information
For complete
details regarding ProSoft Technology’s TERMS & CONDITIONS OF
SALE, WARRANTY, SUPPORT, SERVICE AND RETURN MATERIAL
AUTHORIZATION INSTRUCTIONS, please see the documents at:
