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187
Troubleshooting
Pegasus32 Product Manual
Physical Drive Problems
Physical drive troubleshooting includes:
•
“Diagnosis using the Pegasus Utility”
•
•
•
“Physical Drive Warning Message”
Physical drives are the foundation of data storage. A physical drive problem can affect your entire RAID
system.
Diagnosis using the Pegasus Utility
In the Pegasus Utility, when a yellow !
icon or a red X
icon appears beside a physical drive,
check the drive’s operational status:
1. Click the
Physical Drive
icon.
2. Mouse-over and click the physical drive you want then click the
View
button.
Look under Operational Status for the condition of the physical drive.
• Offline
– Check the drive for:
• PFA Condition
– Caused by a bad block or sector. See Note 1 below.
• Stale Condition
– Caused by obsolete array information on the physical drive. See Note 2
below.
• Drive Failed or Dead
– The physical drive cannot be repaired. You must replace the failed
drive.
Note 1:
Clear the error condition. Then the physical drive is available. See “Clearing a Stale or a PFA
Note 2:
Identify the disk array to which the physical drive belongs. Then delete the disk array. If the
error condition remains on the physical drive, clear the error condition.
Summary of Contents for Pegasus32 R4
Page 1: ...Pegasus32 R4 R6 R8 Product Manual Version 1 1 2020 Promise Technology Inc All Rights Reserved ...
Page 9: ...ix About this guide Pegasus32 Product Manual WARNING WARNING ...
Page 101: ...85 Managing the Pegasus32 Pegasus32 Product Manual Controller Settings ...
Page 201: ...185 Troubleshooting Pegasus32 Product Manual View NVRAM Events ...