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8
Troubleshooting and Warranty
8.2
PreSonus Limited Warranty
StudioLive™ 16.0.2 USB
Owner’s Manual
Who This Warranty Protects
This Warranty protects only the original retail purchaser of the product
(products that have transferable warranties are excluded from this provision
provided the customer and the product are registered with PreSonus)
How Long This Warranty Lasts
A 1-Year Limited Warranty begins on the original date
of purchase from the retail purchaser.
What PreSonus Will Do
PreSonus will repair or replace, at our sole and absolute option, products
covered by this warranty at no charge for labor or materials. If the product
must be shipped to PreSonus for warranty service, the customer must pay the
initial shipping charges. PreSonus will pay the return shipping charges.
How to Get Warranty Service (USA)
1. You must have an active user account with PreSonus and your hardware
must be on file with your account. If you do not have an account, please
go to
https://my.presonus.com
and complete the registration process.
2. Contact our Technical Support Department at (225) 216-7887 or log a
support ticket at:
http://support.presonus.com
. TO AVOID THE POSSIBILITY
OF SENDING IN A PRODUCT THAT DOES NOT HAVE A PROBLEM, ALL SERVICE
REQUESTS SHALL BE CONFIRMED BY OUR TECH SUPPORT DEPARTMENT.
3. The return authorization number, as well as shipping instructions, shall
be provided after your service request is reviewed and confirmed.
4. The product should be returned for service in the original product
packaging. Products may be shipped in a manufactured “flight” or “road”
style cases but PreSonus will NOT cover any shipping damage to these
cases. Products that are not shipped in the original product package or
a manufactured case may not receive a warranty repair, at PreSonus’ sole
discretion. Depending on the product model and the condition of your
original packaging, your product may not be returned to you in the original
packaging. The return shipping box may be a generic box that has been
fitted for that model tested if the original gift box is not available.
How to Get Warranty Service (outside of USA)
5. You must have an active user account with PreSonus and your hardware
must be on file with your account. If you do not have an account, please
go to:
https://my.presonus.com
and complete the registration process.
6. Contact the Technical Support/Service Department for your
region at
www.presonus.com/buy/international_distributors
and
follow procedures provided by your PreSonus contact.
Limitation of Implied Warranties
ANY IMPLIED WARRANTIES, INCLUDING WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE
LIMITED IN DURATION TO THE LENGTH OF THIS WARRANTY.
Some states, countries, or provinces do not allow limitations on how long
an implied warranty lasts, so the above limitation may not apply to you.
Summary of Contents for StudioLive 16.0.2 USB
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