power automation PA 8000 LW Series, Installation Instructions Manual, Page: 119 / 132

9 Service and return process
9.1 Service
By Phone
PA's well-educated service staff is available to answer your technical
questions. Due to the close co-operation with our customers, our engi-
neers can solve problems often immediately by phone.
If on-site support is necessary, our service staff will diagnose the
problem and will prepare our field service engineer beforehand. This is
to make on-site service as much effective as possible
By Remote Control Software
Every PA CNC is equipped with an Ethernet interface. If you have a
network on-site, you only have to integrate the CNC system to your
network for world-wide-web access.
Power Automation provides a remote control software which allows our
service staff to log into your CNC. This provides all the information
available on the machine. They can check all the data like the PLC
program, machine parameters, or the NC programs directly on the real
system under real conditions. This is the fastest and most cost-effec-
tive way to solve problems.
On-Site
If necessary our service engineers will visit you to help you solve your
problems on-site. Our engineers are trained continuously to be always
up to date. Thereby you always can expect the best support.
Due to our service centers worldwide, our service staff can be on site
normally within 24 hours at the latest.
9.1.1 Service addresses
Power Automation GmbH (Headquarters)
Gottlieb-Daimler-Strasse 17/2
D-74385 Pleidelsheim
Tel: +49-7144-899-0
Fax: +49-7144-899-299
service@powerautomation.com
Service At Power Automation
Service Addresses
PA 8000 LW CNC control unit
Service and return process
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