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Chapter 6

Troubleshooting

ViewStation SP User Guide

140

www.polycom.com

Network and Communications

Symptom

Cause

Solution

ISDN: Error Message when
dialing a video call.

ISDN error code received from the
ISDN line.

See “ISDN Information,” on page
151.

ISDN: When placing a call,
progress icons do not turn
green.

Call Progress

icons indicate that

the video call did not complete.

The

Call Progress

icons indicate

the call state when placing or
receiving a video call on each ISDN
channel:

1/4 Blue - Ringing.

1/2 Yellow - Call connected to the
CO and is ringing at the far site.

3/4 Orange - Negotiation.

Full Green - Connected.

Go to the

Call Status

screen.

Highlight each of the circles for each
of the channels dialed. The numbers
dialed for each channel are
displayed as you highlight the
corresponding circle. Make sure that
the far site has entered the number
for each ISDN line correctly. See
“ISDN Errors,” on page 153.

System is waiting for an IP
address.

System Info

screen

shows “waiting” in IP address
field.

LAN or DHCP server is not
operating.

Check connections to the LAN.
Contact your network administrator.

ISDN:

Line Status

icons do not

go away so video calls cannot be
made.

ISDN line is not present.

Check the ISDN line connections.

ViewStation SP is directly connected
to a U interface.

Install an NT-1 between your ISDN
line and the ViewStation SP ISDN
connection.

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Summary of Contents for ViewStation SP

Page 1: ...ViewStation SP User Guide ViewStation SP User Guide August 2001 Edition 3725 10755 002 ...

Page 2: ......

Page 3: ...emark of Intel Corporation All other trademarks are the property of their respective owners Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice Patent Information The accompanying product is protected by one or more U S and foreign patents...

Page 4: ...it limitation or exclusion of implied warranties and consequential damages so the above limitations disclaimers or exclusion may not apply to you This warranty gives you special legal rights You may also have other rights that vary by state and nation ...

Page 5: ... Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Changes or modifications not expressly approved by Polycom could void the user s authority to operate this equipment FCC compliant telephone cords and modular plugs are provided with this equipment This equipment is design...

Page 6: ...Directive 1999 5 CE Dichiarazione di conformità Con la presente Polyspan Ltd dichiara che il ViewStation SP and ViewStation SP Product line soddisfa i requisiti essenziali e le altre disposizioni pertinenti della direttiva 1999 5 CE Verklaring van overeenstemming Hierbij verklaart Polyspan Ltd dat diens ViewStation SP and ViewStation SP Product line voldoet aan de basisvereisten en andere relevant...

Page 7: ...ll at all times remain and vest solely with VideoServer and its licensors Buyer acknowledges VideoServer s claim that the Subject Programs are its trade secret and confidential property and shall treat them as such Buyer will not attempt to disassemble decompile reverse engineer or otherwise endeavor to discover or disclose the methods and concepts embodied in the Subject Programs Except as expres...

Page 8: ......

Page 9: ...ViewStation SP384 4 ViewStation SP128 5 Connecting the ViewStation SP to an Ethernet LAN 5 ViewStation SP384 5 ViewStation SP128 6 Initial System Configuration 6 Setup Common to all ViewStation SPs 6 Network Status Indicators 18 Using the ViewStation SP Help 19 Using The Info Help 19 Technical Support 20 Optional Configurations User Setup 23 Admin Setup 26 General Setup 26 Video Network 30 ViewSta...

Page 10: ...128 64 Video Camera 66 Security 69 Software Hardware 70 Software Information 70 Hardware Information 70 Using the ViewStation SP Placing and Answering Calls 73 Main Calling Screen 73 ViewStation SP384 Line Indicators 74 ViewStation SP128 Line Indicators 75 Placing a Video Call 75 Placing a Video Call Manually 76 Placing a Video Call Using Speed Dial 78 Placing a Video Call From the Web lnterface 8...

Page 11: ...wStation SP with a PC Connecting The ViewStation SP To a LAN 96 Connecting The ViewStation SP to a Stand Alone PC 96 Using the ViewStation SP Web Interface 99 Select and View a Presentation 99 Closed Caption 105 Accessing and Using Closed Caption 105 Usage Information and Restrictions About Closed Caption 106 Using Microsoft NetMeeting 106 NetMeeting Application Sharing 108 H 323 Video Calls with ...

Page 12: ...ork and Communications 140 IMUX 142 LAN Intranet 143 Presentations 144 System Control 146 Network Address Translation Before you Start Configuring NAT 147 Setting up NAT 147 Video and Audio Input and Output Levels Video Levels 149 Video Output Levels 149 Video Input Levels 149 Audio Levels 149 Audio Output Levels 149 Audio Input Levels 150 ISDN Information Sample NT 1 Settings 151 ISDN Switches 15...

Page 13: ... Polycom Inc xi ViewStation SP User Guide LMN 168 OPQ 169 RST 170 UVW 172 XYZ 173 ...

Page 14: ...ViewStation SP User Guide xii www polycom com ...

Page 15: ...sing the following Polycom ViewStation SP products ViewStation SP384 with a Triple BRI network interface module ViewStation SP128 If you purchased a ViewStation or ViewStation FX VS4000 see the ViewStation or ViewStation FX VS4000 User Guide If you purchased a ViewStation H 323 with Quad BRI or ViewStation H 323 with Lucent DCP or ViewStation MP or ViewStation 128 see the ViewStation User Guide Ea...

Page 16: ... the remote control Select Button The SELECT button shown is on the remote control This icon serves the same function as the Enter key Network Connectivity Error The Network Connectivity Error icon indicates severe packet loss between the near end and the far end site Call Speed Indicators The Call Speed Indicators illustrate the call speed of the near end or the far end ViewStation Speeds may be ...

Page 17: ...ses navigational conventions to make ViewStation SP setup and troubleshooting easy These conventions are marked in BOLD for each screen followed by a greater than symbol Figure A is an example of this convention Figure A Flow Conventions To view the user setup options go to the User Setup screen System Info User Setup ...

Page 18: ...Preface How To Use This Guide ViewStation SP User Guide xvi www polycom com ...

Page 19: ... interface module Three ISDN lines from the ISDN service provider and an optional Ethernet LAN connection if H 323 videoconferencing is used ViewStation SP128 An ISDN line for up to 128 Kbps video communications and an optional Ethernet LAN connection if H 323 is used Television Monitors Any S Video or composite television monitor with RCA input ports may be used with the ViewStation SP The size o...

Page 20: ...BX or an ISDN line in North America specifically an ISDN U interface What s in the Box The following items are included in the box These items pertain to all ViewStation SP models If an item is missing or damaged contact your reseller What s in the box ViewStation SP Models SP384 SP128 ViewStation SP Unit Microphone Pod 1 1 Remote Control Power Supply with cord QuickStart Card Read Me First Docume...

Page 21: ...asy First locate the QuickStart card in the ViewStation SP box The cable connectors are color coordinated with the corresponding connectors on the back of the ViewStation SP To connect the ViewStation SP use the QuickStart Card as a guide and follow the steps below 1 Place the ViewStation SP unit on top of the television monitor as shown in Figure 1 1 Ensure that the front lip of the ViewStation S...

Page 22: ...iewStation SP ensure all the network connectivity issues are tested and resolved ViewStation SP384 The Triple BRI network interface module uses up to three ISDN lines for network connectivity and requires a Polycom Triple BRI inverse multiplexer that provides connectivity to conduct a videoconference at a maximum data rate of 384 Kbps Complete the following to connect the ViewStation SP with Tripl...

Page 23: ...endix D ISDN Information on page 151 Once the interface is properly connected the ViewStation SP is ready to be configured for EtherNet LAN connectivity Connecting the ViewStation SP to an Ethernet LAN The following describes how to connect the ViewStation SP to an Ethernet LAN Before setting up the ViewStation SP ensure all the network connectivity issues are tested and resolved ViewStation SP384...

Page 24: ...ght appears on the orange RJ 45 port on the back of the ViewStation SP128 Initial System Configuration This section explains how to setup the ViewStation SP Except where noted the following section applies to both ViewStation SP models Setup Common to all ViewStation SPs The following is a set of general setup procedures which covers all ViewStation SP models Specific information which is unique t...

Page 25: ...n shown in Figure 1 3 is a general greeting in the language selected Specify the desired country and language on this screen and press the SELECT button on the remote control to continue Figure 1 3 ViewStation SP384 Main Welcome Screen 4 The next screen is the How to Select Menu Items shown in Figure 1 4 Take a moment to familiarize yourself with this screen Press the SELECT button on the remote c...

Page 26: ...hlight the gray text field and press the SELECT button on the remote control You may enter up to 34 alphanumeric characters Highlight the Return icon and press the SELECT button on the remote control Select the Save icon to continue Figure 1 5 ViewStation SP System Name Screen 6 Select the country where the ViewStation SP is located This setting automatically configures ViewStation SP ...

Page 27: ...deo Calls H 320 Checked Enables ISDN videoconferencing for the ViewStation SP Not Checked Disables ISDN videoconferencing for the ViewStation SP LAN Internet Calls H 323 Checked Enables H 323 videoconferencing for the ViewStation SP Not Checked Disables the H 323 videoconferencing for the ViewStation SP Note At least one calling preference must be selected for their status indicators to appear on ...

Page 28: ...nitiated in H 323 calls only Not Checked The IP or E 164 Dialing Extension is not displayed when a video call is initiated in H 323 calls only Figure 1 7 Call Preference Screen 8 The H 323 Setup screen is used to specify the H 323 name and extension This screen appears only when H 323 is enabled for the ViewStation SP Figure 1 8 H 323 Setup Screen ...

Page 29: ...layed 9 A network gatekeeper provides terminal gateway registration address resolutions bandwidth and admission control It is commonly used for point to point Internet video calls A gatekeeper is not required for point to point Intranet video calls Select one of the following options for Gatekeeper Figure 1 9 ViewStation SP Gatekeeper Screen Off Gatekeeper is not used Specify Enter the Gatekeeper ...

Page 30: ...line was installed Figure 1 10 ViewStation SP384 ISDN Video Numbers Screen Enter the ISDN numbers for the ViewStation SP384 as shown in Figure 1 10 The ISDN number for channels B1 and B2 are generally the same Figure 1 11 ViewStation SP128 ISDN Video Numbers Screen Enter the ISDN numbers for the ViewStation SP128 as shown in Figure 1 11 The ISDN number for channels B1 and B2 are generally the same...

Page 31: ...ot be required OR Select the START icon for the ViewStation SP to automatically detect SPIDs Note If the ViewStation SP is unable to find the SPIDs check the network connection and verify that the ISDN numbers have been entered correctly Figure 1 12 ViewStation SP384 Auto Detect SPIDs Screen To manually enter the SPID numbers for the ViewStation SP384 as shown in Figure 1 12 highlight each line an...

Page 32: ...1 13 highlight each line and channel and press the SELECT button on the remote control Enter the SPID numbers accordingly Note If the ViewStation SP is unable to find the SPIDs check the network connection and verify that the ISDN numbers have been entered correctly 12 ISDN Switch Protocol Select the ISDN switch protocol according to the ISDN switch type used with the ISDN network as shown in Figu...

Page 33: ... is selected on the Auto Detect SPIDs screen the following screen shown in Figure 1 15 requires the number used by the ViewStation SP to obtain an outside line Figure 1 15 Outside Line Calls Screen 14 The Telephone Numbers screen shown in Figure 1 16 is where the phone number for the ViewStation SP if used is entered ...

Page 34: ...re 1 17 is used to select the type of camera input to the ViewStation SP These choices are Document Camera Shown on the left side of the Camera Two screen Select Document Camera icon if a document camera is used VCR Shown on the right of the Camera Two screen Select VCR if a VCR DVD or a similar device option is used Figure 1 17 Camera Two Screen ...

Page 35: ...Chapter 1 Getting Started Polycom Inc 17 ViewStation SP User Guide When the setup is complete The ViewStation SP displays the Main Calling screen Figure 1 18 Main Calling Screen ...

Page 36: ...rver if used to assign it an IP address If the ViewStation SP uses a static or fixed IP address the ViewStation SP verifies the IP is not in use Icon Meaning Green Up Arrow Network line is OK The ViewStation SP is ready to place a video call Yellow Box The ViewStation SP is checking the status of the network line Red Down Arrow Network line failed to validate The ISDN or LAN cable is not connected...

Page 37: ...ed below The second screen is the Global Management System GMS Technical Support link and appears only when GMS is used Figure 1 19 Help Screen Using The Info Help To access the Info Help screen press the INFO button the remote control The Help screen is used to obtain information about Navigation with the Remote Control Making a video call Connecting to a PC Using PowerPoint to display slides Mak...

Page 38: ...ore information on how to setup the Polycom Global Management System see Global Management on page 58 To obtain Technical Support from the Polycom Global Management System highlight the Technical Support icon and press the SELECT button on the remote control A dialog box appears Figure 1 21 asking you to enter a phone number In order to provide rapid assistance please include the area code with yo...

Page 39: ...Chapter 1 Getting Started Polycom Inc 21 ViewStation SP User Guide Figure 1 21 Technical Support Help Screen ...

Page 40: ...Chapter 1 Getting Started ViewStation SP User Guide 22 www polycom com ...

Page 41: ...sic options for the ViewStation SP shown in Figure 2 1 Figure 2 1 User Setup Screen Auto Answer The Auto Answer option allows the ViewStation SP to automatically answer incoming video calls Checked The ViewStation SP automatically answers incoming video calls Not Checked Incoming calls rings until they are manually answered or the far site disconnects Mute Auto Answer Calls This option turns the m...

Page 42: ...on a flat surface On The ViewStation SP shows a PiP window which remains in the lower right corner until the video call is completed Off The ViewStation SP does not show a PiP window Far Control of Near Camera The Far Control of Near Camera option allows users on the far site to control the camera at the near end Checked A user on the far site may control the framing and angle of the camera on the...

Page 43: ... is used to grant or limit un restricted access to the non administrative functions of the ViewStation SP s web interface See Using the ViewStation SP Web Interface on page 99 Text field empty No password is required Text field populated When the Meeting Password text field is populated with a password that password is used to grant or restrict access the non administrative features of the ViewSta...

Page 44: ...s of the ViewStation SP not contained in the User Setup screen The General setup screen has the following seven user configurable fields Country Sets the country where the ViewStation SP is used Language Sets one of the languages used for the ViewStation SP System Name Sets the name displayed in a call for the ViewStation SP Auto Answer Sets the auto answer feature when the ViewStation SP receives...

Page 45: ...neral Setup Screen Country The Country field of the General Setup screen shown in Figure 2 3 allows you to specify country specific calling parameters for your location Click the Country field to access the Country Setup screen Figure 2 4 Figure 2 4 Country Setup Screen The fields in the Country Setup screen allow you to set local calling parameters ...

Page 46: ...gned to make international calls When complete highlight the Menu icon and press the SELECT button on the remote control Language The Language field selects the language used for the ViewStation SP see ViewStation Select Language Screen on page 6 Highlight the desired flag associated with a language and press the SELECT button on the remote control System Name The system name is the name assigned ...

Page 47: ...ked Figure 2 5 Allow Dialing Disabled Screen Allow User Setup The Allow User Setup option enables or disables users from changing the User Setup by removing the icon from the System Information screen as shown in Figure 2 6 This is generally used when the user setup policy has been defined by the LAN manager or the ViewStation SP administrator Checked Allows changes to the User Setup settings Not ...

Page 48: ...the ViewStation SP displays a yellow dialog box stating that the time of the call has exceeded and asks if you want to continue the call If the call is extended the time of the extended call is equal to the set maximum time in a call Video Network The Video Network is used to configure ISDN configurations for the ViewStation SP ViewStation SP384 The Network Setup screen System Info Admin Setup Vid...

Page 49: ...ork IMUX the five icons as shown in Figure 2 8 are Numbers Set ISDN video numbers SPIDs Set the Service Profile IDs SPID numbers are assigned to every terminal device by the ISDN provider This is generally used in North America only Audio Quality Adjust the audio quality of a video call Advanced Dialing Define how a channel is dialed Dialing Speeds Define dialing speed available when a call is pla...

Page 50: ...ows the ViewStation SP administrator or the LAN manager to enter the STD or area code and the ISDN Video numbers for each ISDN line Figure 2 9 ISDN Video Numbers Screen 1 Enter the STD or area code and press the down arrow on the remote control to continue to the next line 2 Enter the ISDN phone number used for each line 3 When complete highlight the Save icon and press the SELECT button on the re...

Page 51: ...entered Note If the ViewStation SP is unable to find the SPIDs check the network connection and verify that the ISDN numbers have been entered correctly Enter the SPID numbers provided by the ISDN service provider If the ViewStation SP is connected to a PBX select the PBX icon since you may not need to locate SPIDs To auto detect the SPID numbers highlight the Start icon and press the SELECT butto...

Page 52: ...the audio protocol use the and zoom buttons on the remote control to move the slider Note Changing the audio quality preferences in a call can only be done in an H 320 call No changes can be made while in an H 323 call Figure 2 11 Audio Quality Screen Advanced Dialing On the Advanced Dialing screen System Info Admin Setup Video Network IMUX Advanced Dialing you can define how each ISDN channel is ...

Page 53: ... used to overcome local network problems Figure 2 12 Advanced Dialing Screen Dialing Speed The Dialing Speeds screen System Info Admin Setup Video Network IMUX Dialing Speeds specifies the dialing speeds that are available when a call is placed Figure 2 13 Dialing Speeds Screen Highlight the circle to the right of each speed and press the SELECT button to select a speed A red check mark ...

Page 54: ...ssociated with the country where the ViewStation SP is used Area Code Choose the Area Code or STD Code where the ViewStation SP is used Number A Enter the primary ISDN number assigned to the ViewStation SP Number B Enter the secondary ISDN number assigned to the ViewStation SP ISDN Switch Protocol Select the appropriate ISDN switch protocols Contact the ISDN provider to determine the ISDN switch p...

Page 55: ...videoconferencing ability on the ViewStation SP Figure 2 15 Call Preference Screen LAN Internet Calls or H 323 Checked Enables H 323 videoconferencing on the ViewStation SP Not Checked Disables H 323 videoconferencing on the ViewStation SP Display IP Dialing Extension The IP dialing extension is used if a ViewStation SP is set up to use a Global Address Book GAB Checked The E 164 Dialing Extension...

Page 56: ...o Network shown in Figure 2 16 provides three icons which Set Dialing Speeds Configure Video Network properties Set Call Preferences Figure 2 16 Video Network Screen ViewStation SP128 Only Dialing Speeds The Dialing Speeds screen System Info Admin Setup Video Network Dialing Speeds specifies the dialing speeds that are available when a call is placed ...

Page 57: ...ng system setup The five user configurable fields are Country Code Choose the Country Code associated with the country where the ViewStation SP is used Area Code Choose the Area Code or STD Code where the ViewStation SP is used Number A Enter the primary ISDN number assigned to the ViewStation SP Number B Enter the secondary ISDN number assigned to the ViewStation SP ISDN Switch Protocol Select th...

Page 58: ...connected to a PBX select the PBX icon since you might not need to locate SPIDs To auto detect the SPID numbers highlight the Start icon and press the SELECT button on the remote control Note If this process is canceled the ViewStation SP reboots and the entire setup procedure must be redone ISDN Dialing Prefix The ISDN dialing prefix is used to access an outside line if the ViewStation SP is conn...

Page 59: ...conferencing for the ViewStation SP Display IP Dialing Extension The IP dialing extension is used if a ViewStation SP is set up to use a Global Address Book GAB Checked The IP or E 164 dialing extension is displayed when a video call is initiated in H 323 calls only Not Checked The IP or E 164 dialing extension is not displayed when a video call is initiated in H 323 calls only LAN H 323 The LAN H...

Page 60: ...bal Management Set up global management Figure 2 20 LAN H 323 Screen LAN Intranet The LAN Intranet screen System Info Admin Setup LAN H 323 LAN Intranet shown in Figure 2 21 contains information needed for H 323 videoconferencing Host Name The host name is the DNS name given to the ViewStation SP by the LAN Manager or the ViewStation SP administrator It may be used in place of an IP address when d...

Page 61: ...a request for WINS resolution to the WINS server for up to 15 times After 15 tries the ViewStation SP stops sending WINS resolution requests to the server DHCP Dynamic Host Configuration Protocol is used to auto assign IP addresses within a LAN Server The ViewStation SP DHCP server assigns up to 12 IP addresses from 1 1 1 3 to 1 1 1 14 when this option is checked Note If the DHCP server option is ...

Page 62: ...o not change unless manually changed IP Address Enter the static IP address assigned to the ViewStation SP DNS Servers The ViewStation SP supports up to four DNS servers for multiple LANs Default Gateway Enter the server s default gateway address Subnet Mask Enter the subnet mask for the LAN WINS Server Enter the WINS server address for the LAN H 323 Setup The H 323 Setup screen System Info Admin ...

Page 63: ...peeds on page 49 QoS Defines firewall and NAT parameters for the ViewStation SP See Quality of Service QoS and Firewalls on page 50 Setup The H 323 Setup screen System Info Admin Setup LAN H 323 Setup is used to specify the H 323 or IP name This information applies to the H 323 feature included with all models The H 323 extension E 164 is a naming scheme based on the ViewStation SP serial number T...

Page 64: ...and the speed is 2X64 the ViewStation SP provides an additional field to place dials a non bonding H 320 call For H 323 calls If the number is 255 255 255 90 and the speed is 2X128 then the ViewStation SP dials a non bonding H 323 call but only provides one place holder for H 323 calls Note If you dial by DNS name or PBX extension do not check this feature Checked The ViewStation SP assumes the vi...

Page 65: ...he gateway profile in accordance with a specific gateway used on a LAN The prefix and suffix are pre programmed on the gateway and are associated with a bandwidth used for the gateway to make a call For example 72569 The number 7 is assigned to a specific RadVision gateway The number 256 is the bandwidth speed at which the gateway places a video call The number 9 tells the gateway to place a call ...

Page 66: ... or gateway is not used Gatekeeper The Gatekeeper screen System Info Admin Setup LAN H 323 Gatekeeper shown in Figure 2 27 is used to enable disable or configure an H 323 gatekeeper Off The gatekeeper is not used The Gatekeeper IP Address text field is not accessible Specify The gatekeeper is used Enter the gatekeeper IP address in the grey text box Contact the LAN Manager to obtain the gatekeeper...

Page 67: ...ekeeper but not allowed to register Green Up Arrow Found gatekeeper and registered Dialing Speeds The Dialing Speeds screen System Info Admin Setup LAN H 323 Dialing Speeds shown in Figure 2 28 is used to set the IP and ISDN dialing speeds for the ViewStation SP Nx56 and Nx64 left side of screen represent the dialing speeds for ISDN H 320 calls IPx56 and IPx64 right side of screen represent the di...

Page 68: ...n System Info Admin Setup LAN H 323 QoS shown in Figure 2 29 allows the LAN Manager to use fixed or non fixed TCP and UDP ports select the IP precedence Network Address Translator NAT and firewall options The following options are configurable Figure 2 29 Quality of Service and Firewalls Screen Use Fixed Ports Specifies the fixed ports assigned to the ViewStation SP when sitting protected by a fir...

Page 69: ...ate Network VPN for your network connection make sure that System is behind a NAT is not selected Auto discover NAT This options automatically assigns the WAN IP address to place calls outside the WAN NAT outside WAN address Specify the external IP address used by the NAT if ViewStation SP is unable to discover the external IP address automatically For more information about configuring the ViewSt...

Page 70: ...re Enable SNMP Checked Enables SNMP management from an SNMP console Not Checked Disables SNMP management Administrator Contact Name Enter the name of the person responsible for remote management of the system The default setting is IT Administrator SNMP Console IP Address Enter the IP address of the SNMP traps sent by the ViewStation SP Enter 0 0 0 0 in this field if any SNMP management console is...

Page 71: ...n Figure 2 31 Figure 2 31 Global Address Screen ViewStations with ISDN Note The Gateway Number and Private Net features are not available at this time These features will be available in a future release of the Global Management System Server The Global Address Server screen System Info Admin Setup LAN H 323 Global Address Server is used to specify the IP address of the GAB server ...

Page 72: ...the ViewStation SP address book Not Checked Only addresses entered manually are displayed on the ViewStation SP address book Register this System When Powered On Checked When the ViewStation SP is powered on the ViewStation SP registers the name and new IP address if DHCP is used in the GAB Not Checked The ViewStation SP has access to the GAB but does not register the name and new IP address if DH...

Page 73: ...isplays global IP addresses in the Global Address Book Not Checked Only IP addresses which have ben entered manually appear in the Global Address Book Maximum Line Speed for Global Addresses Set the line speeds for each type of call The speeds selected affects only Global Address Book entries in the ViewStation SP address book Private NET The Private Net feature System Info Admin Setup LAN H 323 G...

Page 74: ...reen ViewStation SP number s are automatically normalized for the address books of other ViewStations Global dialing takes into account the numbers area codes or city codes country codes and international dialing access codes for ViewStations which are placing and receiving calls If the ViewStation SP is in an organization s private network as well as a public network additional information may be...

Page 75: ...ccess Use Public Network Checked The ViewStation SP can dial calls outside of the private network Not Checked The ViewStation SP cannot place calls outside of the private network Public Network Dialing Prefix Enter a dialing prefix as required by the PBX to dial out to the public network This prefix is automatically inserted before dialing numbers to the public network from the GAB Public Network ...

Page 76: ...quires a dial prefix to access certain area codes or city codes set these prefixes on this screen This prefix is dialed before the area code For example some sites require a 9 before dialing a 1 800 xxx xxxx number Enable the Always Dial Area Code option if you must dial the area code to sites that have the same local area code as the ViewStation SP This is sometimes necessary for 10 digit dialing...

Page 77: ... Figure 2 36 Global Management Screen GMS Setup The Global Management screen System Info Admin Setup LAN H 323 Global Management GMS Setup shown in Figure 2 37 is used to configure the Global Management options These options are Allow Remote Monitoring Checked The ViewStation SP system administrator may view a call or view the room where the ViewStation SP camera is installed Not Checked No video ...

Page 78: ...local site and Greenwich Mean Time GMT This allows the global manager to view the local time of the managed ViewStation SP Daylight Savings Time DST Checked Where DST is used Not Checked Where DST is not used Require Account Number to Dial GMS 2 0 or later is required to use this option Checked This feature is used to log calls to a specific account for tracking and billing purposes When selected ...

Page 79: ... in the Global Management screen System Info Admin Setup LAN H 323 Global Management GMS Setup Global Management Information The Global Management Info screen System Info Admin Setup LAN H 323 Global Management Info 1 provides for contact and support information for the Global Management System Figure 2 38 Global Management Information Screen Data Conference In the Data Conference screen System In...

Page 80: ...ls for the ViewStation SP Audio The Audio screen System Info Admin Setup Audio is used to configure the following ViewStation SP audio properties ViewStation SP384 The Audio screen System Info Admin Setup Audio may be configured for the following Country Code Enter the country code assigned to the country for the ViewStation SP Area Code Enter the Area or STD Code for the ViewStation SP Room Telep...

Page 81: ...s automatically answered Sound Effects Volume Highlight the Sound Effects Volume field and press the VOLUME UP and DOWN keys on the remote control to select the audio levels of the ViewStation SP The sound effects volume level may be adjusted from 1 to 10 At each increment a tone notifies the user of the volume level Audio Quality The Audio Quality Preference screen System Info Admin Setup Video N...

Page 82: ...lus 716 Checked Polycom s Acoustic Plus audio technology provides low bit rate wide band audio 7 KHz 16Kb quality without compromising video quality Not checked Disables the acoustic plus feature ViewStation SP128 The Audio screen System Info Admin Setup Audio is used to configure the following audio properties Country Code Enter the country code assigned to the country for the ViewStation SP Area...

Page 83: ... incoming call is automatically answered by the ViewStation SP Not checked The ViewStation SP sends near site audio to the far site when a call is automatically answered Sound Effects Volume When highlighted use the VOLUME UP AND DOWN keys to select the audio levels of the ViewStation SP The sound effects volume level may be adjusted from 1 to 10 At each increment a tone notifies the user of the v...

Page 84: ... without compromising video quality Not checked Disables the acoustic plus feature Video Camera The Video Camera screen System Info Admin Setup Video Camera shown in Figure 2 44 is used to configure the ViewStation SP video and camera properties These properties are Display Graphics in a Call Checked Graphics mute site name and number Not checked If you disable this feature no graphics are display...

Page 85: ...e remote control to return to live video Note Both sites must have disabled Snapshot Timeout for this feature to work If one side has not disabled Snapshot Timeout the ViewStation SP reverts to the value set in this field Snapshot Camera Select the camera used for snapshots 1 The ViewStation SP uses camera number 1 for snapshots 2 The ViewStation SP uses camera number 2 for snapshots PiP Picture i...

Page 86: ...ht Compensation if moderate lighting is used for the ViewStation SP Camera Direction The camera direction is used to ease camera control for two modes of videoconferencing Normal Normal camera direction is used when a speaker is behind the ViewStation SP facing an audience When the LEFT ARROW button is pressed on the remote control the camera moves counter clockwise and when the RIGHT ARROW button...

Page 87: ...n A change to your room controller software is required Security The Security screen System Info Admin Setup Security shown in Figure 2 45 is used to set the ViewStation SP passwords Use of passwords is not required for the ViewStation SP Figure 2 45 Security Screen Admin Password Set the password used to access the ViewStation SP web interface Meeting Password The meeting password is used to gran...

Page 88: ...d appears in the meeting password field in the Security screen System Info Admin Setup Security Software Hardware The Software Hardware screen System Info Admin Setup Software Hardware is used to obtain basic information on the software and hardware profiles of the ViewStation SP Software Information The Software screen System Info Admin Setup Software Hardware Software provides the following info...

Page 89: ...Chapter 2 Optional Configurations Polycom Inc 71 ViewStation SP User Guide Camera MIC 1 Version ...

Page 90: ...Chapter 2 Optional Configurations ViewStation SP User Guide 72 www polycom com ...

Page 91: ...n When the ViewStation SP is powered on the Main Calling screen is displayed The Main Calling screen is essentially the same for ViewStation SP384 and ViewStation 128 models The screen for the ViewStation SP384 is shown in Figure 3 1 Figure 3 1 ViewStation SP384 Main Calling Screen Note When the ViewStation SP is initially set up or when the system has been manually reset a series of setup screens...

Page 92: ...hen a network problem is noted a red down arrow appears under the ViewStation SP icon Check the network connection or contact the LAN Manager The ViewStation SP Triple BRI Main Calling screen is shown in Figure 3 3 The ViewStation SP has checked and verified three of the three ISDN lines as indicated by the three green up arrow icons on the screen A red down arrow icon indicates no network connect...

Page 93: ...on on the Main Calling screen The icon flashes a yellow numbered box while the ViewStation SP checks the availability of the network line If the icon turns to a red down arrow check the cable connection or contact the network manager The icon turns green when the ViewStation SP has verified the network line and is ready to place a video call After a few seconds the icon disappears These icons rema...

Page 94: ... for the far site end point For example 216 54 148 6 or lobby austin polycom com H 323 512 367 2593 H 320 Select the desired speed and type of call Note For H 320 If the far site end point if it is within the same PBX system Enter the last four digits of its number To clear all information in the address field use the ARROW buttons on the remote control to select the CLEAR button Press the SELECT ...

Page 95: ...to ring until the call is answered is refused or is manually disconnected 4 If there is no answer from the far site press the CALL HANG UP button on the remote to end the call if the call did not connect the ViewStation disconnects immediately if the video call connects the following Call Hangup Choices screen are displayed Disconnect Video Call Stay In a Call Select the Disconnect Video Call icon...

Page 96: ...ViewStation SP displays a dialog which allows you to save the number in your address book Once the number is saved to your address book the dialog does not appear Placing a Video Call Using Speed Dial Use the speed dial feature to redial the last six dialed numbers Before a number is available for speed dialing the number must be in the address book To place a speed dial call 1 From the Main Menu ...

Page 97: ... the entry OR Use the ARROW buttons on the remote control to highlight the desired Speed Dial entry corresponding to the number of the speed dial entry and press the SELECT button on the remote control To keep a specific entry on the Speed Dial screen do the following 1 Select a number 1 6 2 Press the button on the remote control A Lock icon appears on the right side of the box for that number 3 P...

Page 98: ...s names and numbers With entries stored in the address book a video call may be placed by name instead of remembering or looking up a number and then manually dialing it The ViewStation SP address book may hold up to 1000 entries If your organization uses Polycom s Global Management System GMS software you can configure the address book to automatically show all of the addresses that your organiza...

Page 99: ...LECT button on the remote control Figure 3 8 Add Change Entry Screen 3 The yellow highlight box automatically appears in the Name field A name must be entered before any additional information is entered Use the ARROW buttons on the remote control to move to a letter on the keyboard Press the SELECT button on the remote control to select that letter The letter selected is displayed in the ...

Page 100: ...select the Address Book icon and press the SELECT button on the remote control The Speed Dial screen is displayed 2 Select the Address Book icon on the Speed Dial screen and press the SELECT button again The Address Book screen is displayed 3 Using the ARROW buttons on the remote control select the address book entry to be changed 4 Use the LEFT ARROW button on the remote to select the Edit icon P...

Page 101: ...W button on the remote control to move to the Delete icon Press the SELECT button on the remote control to delete the entry Transferring an Address Book To transfer the contents of your ViewStation SP address book to a far site ViewStation both ViewStations must be in an ISDN or H 320 call to a single ISDN end point To transfer the contents of the address book 1 Select System Info Admin Setup Soft...

Page 102: ...ptures and updates ViewStation SP dialing information country codes and preferred line speeds To place a call select a name from the Address Book list The following icons on the Address Book screen indicate GAB status and individual address status The display of this icon indicates the ViewStation SP is connected to the GAB server When the icon rotates it indicates that the ViewStation SP is activ...

Page 103: ... go to the General Setup screen System Info Admin Setup General Setup In the Auto Answer field place a check mark to enable automatic answering To use manual answering mode the Auto Answer field must be unchecked Receiving a Multi Point Call The ViewStation SP384 and SP128 are capable of receiving multi point calls from another multi point enabled ViewStation The following section describes how to...

Page 104: ...en Figure 3 10 Chair Control Screen 2 The icons on the left are chair control actions The bottom right center icons are the sites in the multi point video call To select sites in the video call use the right and left arrow keys on the remote control If there are more than three sites in the call scroll to the right to see the additional sites To select the actions to perform on the highlighted sit...

Page 105: ...ideo at other sites Stop Viewing Site Causes your ViewStation SP to return to Presentation mode voice activated switching or broadcaster actions as set by the site that has chair control Make Me the Broadcaster Sends a request to the chair control site to force all sites to view your site Select Broadcaster Forces all sites to view the selected site and disables Presentation mode voice activated s...

Page 106: ...e 92 Selecting ViewStation SP Cameras Before a camera can be panned tilted or zoomed the target camera must be selected complete the following to adjust the near site camera 1 Press the NEAR button on the remote control 2 Select 1 or 2 for the desired camera The ViewStation SP displays the camera s current view full screen on the television monitor A Camera icon facing toward you is displayed at t...

Page 107: ...ote control twice At the bottom of the screen the ViewStation SP displays the icons for all of the connected local cameras 2 Use the ARROW buttons on the remote control to select the camera icon Some icons might be displayed regardless of the connection or availability of the cameras To verify the connection of auxiliary devices on the ViewStation SP before use See the QuickStart card for the View...

Page 108: ...ation SP can be set to store up to ten preset camera positions and zoom settings for up to four near site cameras and the main far site camera To set a preset 1 Use the FAR or NEAR buttons on the remote control to select the near or far site camera Press the FAR button twice displays 10 preset icons for the FAR camera Press the NEAR button once displays 10 preset icons for the NEAR camera 2 Positi...

Page 109: ...current speaker To set automatic voice tracking press the AUTO button once if auto tracking is on or twice if auto tracking is off A Camera icon with a motor attached is displayed in the upper right corner of the main television monitor Automatic Tracking of Camera Presets The main camera automatically tracks to preset positions To set the camera to track to camera presets press the AUTO button tw...

Page 110: ...napshots from any local camera to the participants in a video call To send a snapshot 1 Press the number on the remote that corresponds to the number of the camera on the screen 2 Position and zoom the camera as needed 3 Press the SNAPSHOT button on the remote control 4 The ViewStation SP displays the camera s current view full screen on the television monitor 5 Press the SNAPSHOT button on the re...

Page 111: ...a An additional camera may be added to provide continuous video of different speakers in the same room VCR A video cassette recorder may be added to provide audio and video to all participants in a video call Document Camera A Polycom Document Camera may be added to take pictures of an object or document and send the pictures to a far site To use a document camera with the ViewStation SP Press the...

Page 112: ...Chapter 3 Using the ViewStation SP ViewStation SP User Guide 94 www polycom com ...

Page 113: ...g System Information and Management These features are accessed on the ViewStation SP web interface screen To use these features connect your PC to the ViewStation SP over the LAN or through a direct Ethernet connection Note To connect the ViewStation SP directly to a PC the cross over connector included in the ViewStation SP box must be used There are two ways to connect a PC to the ViewStation S...

Page 114: ...Ethernet LAN Figure 4 1 b illustrates direct connection of the ViewStation SP to a PC Connecting The ViewStation SP To a LAN Figure 4 1 a illustrates the most common method for ViewStation SP to PC connectivity If both ViewStation SP and PC have LAN connectivity no additional configuration is needed See Using the ViewStation SP Web Interface on page 99 Connecting The ViewStation SP to a Stand Alon...

Page 115: ...lable on your ViewStation SP you must update your ViewStation SP through an H 320 call or connect the ViewStation SP to a LAN and run the SoftUpdate application on the ViewStation SP and check Enable system to be a DHCP server 5 The ViewStation SP prompts you to save the changes 6 Go to the System Information screen System Info The IP address of 1 1 1 2 which is the IP address of the ViewStation S...

Page 116: ...ifferently Figure 4 2 PC TCP IP Network Screen On the Configuration tab a Select the TCP IP component b Click the PROPERTIES button The TCP IP Properties dialog box appears There might be more than one TCP IP component If so choose the one for the LAN adapter not the dial up adapter For Windows 9X The Primary Network Logon is shown in Figure 4 2 Select Windows Logon otherwise the ViewStation SP ca...

Page 117: ...ion SP models come with an embedded Web interface that offer the following options to ViewStation SP users Select and View a Presentation on page 99 Closed Caption on page 105 Using Microsoft NetMeeting on page 106 System Information Remote Management on page 108 Select and View a Presentation The ViewStation SP lets you view and present Microsoft PowerPoint 97 and 2000 presentation slides when it...

Page 118: ... the PC Launch Internet Explorer 4 0 5 0 or Netscape 4 5 or higher Note Ensure the browser is configured to accept cookies 1 Enter the IP address of the ViewStation SP displaying the slides The Welcome page appears 2 Click the Select a Presentation icon The Select a Presentation for Viewing page appears 3 Click the PRESS HERE TO SELECT A POWERPOINT PRESENTATION button The pcPresent dialog box appe...

Page 119: ...me and password if one has been established for the videoconference Note If the security level on the Internet browser is set too high you cannot bypass the password If this occurs change the security level to low or medium 5 Click the PLEASE PRESS HERE TO SELECT A POWERPOINT PRESENTATION button The File Open dialog box appears ...

Page 120: ...that your slides are being converted to thumbnail sketches Once this is complete the thumbnails are loaded into the ViewStation SP flash memory Figure 4 6 Converting PowerPoint Slides Screen Note This feature enables the ViewStation SP to hold the slides active in active memory if the videoconference is connection lost The slides remain in the ViewStation SP as long as they are active on the ViewS...

Page 121: ...ight presentations in memory On the ViewStation SP 1 Press the SLIDES button on the remote control The Available Presentations screen appears Figure 4 7 Available Presentations Screen 2 Select a presentation and press the SELECT button on the remote control A password may be required to proceed Figure 4 8 Loading Slides Screen ...

Page 122: ...ultaneously To view a slide highlight a slide and press the SELECT button on the remote control Figure 4 9 Thumbnail of Slides in the Presentation Directory Press the INFO button for additional information about the slide being viewed The name of the presentation appears as well as the slide number and the viewing password Passwords for slides may be changed on this screen This affects the entire ...

Page 123: ...d to have the verbal exchange of other participants transcribed or translated for them Closed Caption is also a useful tool for hearing impaired or foreign speakers Accessing and Using Closed Caption To access and use Closed Caption 1 Establish a video call with the far site 2 On your PC start Internet Explorer 4 0 or Netscape 5 0 3 To access the ViewStation SP web interface enter the ViewStation ...

Page 124: ...g lists some usage information and restrictions about Closed Caption Closed Caption works in a call for live closed captioning Closed Caption works out of a call to assist in creation of screen shots Closed Caption works over both IP and ISDN calls Closed Caption is supported only with ViewStation SP system software version 6 5 or greater Closed Caption is not supported in multi point calls Closed...

Page 125: ... in the Password field Forgotten passwords are listed on the System Info Admin Setup Security screen of the ViewStation SP 6 Once a password is entered in the dialog box click OK to go to the How to Start a NetMeeting Call web page Follow the on screen instructions Note To locate the IP address of the PC Start NetMeeting on the PC and select HELP About Windows NetMeeting The IP address for the PC ...

Page 126: ...NetMeeting is not sending data the bandwidth used returns to the video data Note T 120 application sharing file transfer and whiteboarding are supported for NetMeeting 3 0 when used with two ViewStations You must have the same version of NetMeeting installed on both ends of the videoconference H 323 Video Calls with NetMeeting H 323 video calls can be placed to and from a PC using NetMeeting 2 11 ...

Page 127: ... an existing call To access the ViewStation SP Remote Management controls 1 Launch the web browser 2 Enter the IP address of the ViewStation SP The ViewStation SP web interface Welcome page appears on the web browser for the ViewStation SP 3 Click on the System Information and Management icon The System Information web page appears Figure 4 12 System Information and Management Screen To the right ...

Page 128: ... page click on the Place a Call icon Figure 4 13 Place a call from the Web Interface Screen There are two ways to place a call from the screen shown in Figure 4 13 From the Local Address Book Manual Dial From the Local Address Book Address entries added to the ViewStation SP address book appear in the upper right side of the call screen To place a call Select a site from the upper left side of the...

Page 129: ...P with a PC Polycom Inc 111 ViewStation SP User Guide Figure 4 14 Placing a Call When a call is established the far site appears in the right monitor image as shown in Figure 4 15 Figure 4 15 In Video Conference Call Near Site Far Site ...

Page 130: ...ect the line speed to be used for the call 3 Click the CALL button 4 When a call is established the monitor screens as shown in Figure 4 15 appear 5 To disconnect a call click on the HANG UP button ViewStation SP Web Interface Icons The ViewStation SP web interface contains a set of tools located in the System Information and Remote Management pages of the web interface These tools are used in the...

Page 131: ...User Guide Web Interface Icon ViewStation SP Counterpart Admin Setup System Info Admin Setup General Setup System Info Admin Setup General Setup ISDN Video Network System Info Admin Setup Video Network IMUX Setup ViewStation SP384 only System Info Admin Setup Video Network IMUX ...

Page 132: ...14 www polycom com LAN H 323 Setup System Info Admin Setup LAN H 323 Data Conference System Info Admin Setup Data Conference Telephone Audio System Info Admin Setup Phone Audio Video Cameras System Info Admin Setup Video Camera Web Interface Icon ViewStation SP Counterpart ...

Page 133: ...P User Guide Software System Info Admin Setup Software Hardware Software Hardware System Info Admin Setup Software Hardware Hardware Diagnose System System Info Diagnostics Network Statistics System Info Diagnostics Network Stats Web Interface Icon ViewStation SP Counterpart ...

Page 134: ...w polycom com Advanced Statistics System Info Diagnostics Advanced Stats Color Bar System Info Diagnostics Color Bar Audio Tone System Info Diagnostics Audio Generate Tone Far End Loop This feature is only available in an H 320 call Web Interface Icon ViewStation SP Counterpart ...

Page 135: ...he hand held remote control Send Message From the System Diagnostics web page click on the Send Message icon to send a message to a ViewStation SP The text message may be up to 100 characters in length When the Send a Message web page appears type in your message and click on the SEND MESSAGE button Your message appears on screen for 15 seconds The message appears only on the screen of the ViewSta...

Page 136: ... Info Admin Setup Video Network IMUX Numbers ViewStation SP128 System Info Admin Setup Video Network ISDN Video Network SPIDs ViewStation SP384 System Info Admin Setup Video Network IMUX SPIDS ViewStation SP128 System Info Admin Setup Video Network ISDN Video Network Audio Quality H 323 and ViewStation 128 System Info Admin Setup Audio ViewStation SP384 System Info Admin Setup Video Network IMUX A...

Page 137: ... Admin Setup Video Network IMUX Dialing Speeds ViewStation SP128 System Info Admin Setup Video Network Dialing Speeds Call Preference System Info Admin Setup Video Network Call Preference ISDN Trace The ISDN Trace icon is used to diagnose the condition of each ISDN line Advanced Dialing System Info Admin Setup Video Network IMUX Advanced Dialing Web Interface Icon ViewStation SP Counterpart ...

Page 138: ...com com LAN Intranet System Info Admin Setup LAN H 323 LAN Intranet H 323 System Info Admin Setup LAN H 323 H 323 GMS Setup System Info Admin Setup Global Management Global Address Book System Info Admin Setup Global Address Global Address Web Interface Icon ViewStation SP Counterpart ...

Page 139: ... Address Server GAB Preferences System Info Admin Setup Global Address Global Address Preferences Private Numbers ViewStation SP384 System Info Admin Setup Global Address Global Address Private NET Gateway Number ViewStation SP384 System Info Admin Setup Global Address Global Address Gateway Number Web Interface Icon ViewStation SP Counterpart ...

Page 140: ...ules 1 ViewStation SP384 System Info Admin Setup Global Address Global Address Dialing Rules 1 Dialing Rules 2 ViewStation SP384 System Info Admin Setup Global Address Global Address Dialing Rules 2 GMS Info System Info Admin Setup Global Management Info 1 Web Interface Icon ViewStation SP Counterpart ...

Page 141: ...rading both ViewStations to software version 7 0 is strongly recommended Note PC software applications such as Visual Concert PC only operates on ViewStation SP software version 7 0 Upgrading Software The two methods for updating the ViewStation SP software are Using an H 320 call Using the Polycom SoftUpdate application over a PC connected to a LAN SNMP System Info Admin Setup LAN H 323 SNMP Home...

Page 142: ... following steps to upgrade a system 1 Place a video call to the far site ViewStation SP 2 Select System Info Admin Setup Security and write down the passwords that appear on the Security screen of the site you want to upgrade 3 On the site sending the software select System Info Admin Setup Software Hardware Software Update to access the Software Update screen 4 Highlight the Start icon and press...

Page 143: ... a password contact your network administrator 3 Once the application is extracted double click on the SoftUpdate exe file The SoftUpdate dialog box appears Figure 4 17 Software Update Screen 4 Click on the SOFTUPDATE button The IP Address dialog box appears 5 Enter the IP Address of the ViewStation SP you want to update and an administrator password if one is required Click OK A System Info dialo...

Page 144: ...ONTINUE button to start the update process During the update complete the following a Print and read the Read Me First file b Periodically look at the progress of the update See Network and Communications on page 140 if this process appears to be inactive after 10 minutes c When the SoftUpdate is complete click OK to close the SoftUpdate application ...

Page 145: ...ity For example you can have a single point to point videoconference with another site and display the snapshot on your ViewStation SP and the other site s ViewStation SP at the same time You can also have a videoconference with multiple sites and display the same snapshot on all of the ViewStations simultaneously When you start Polycom SNAP image in Figure 4 19 is displayed Figure 4 19 Polycom Sn...

Page 146: ... and display snapshots of your PC to all of the participating ViewStations simultaneously Polycom SNAP operates during calls to both Polycom and other video conferencing systems Present snapshots for up to fifteen participants simply by accessing the ViewStation SP web interface and view the snapshots Polycom SNAP may be downloaded from the ViewStation SP web interface or at www polycom com Using ...

Page 147: ... information cannot be changed from this screen System Name The system name is the name assigned to the ViewStation SP by the LAN Manager or the ViewStation SP administrator To change this information to System Info Admin Setup General Setup Video Numbers video numbers are the ISDN numbers assigned to the ViewStation SP The ISDN numbers are set in System Info Admin Setup Video Network IMUX Numbers...

Page 148: ...ted at System Info Admin Setup Software Hardware Software Serial Number The ViewStation SP serial number is unique to each ViewStation SP This number is also located on a bar code sticker on the bottom of the ViewStation SP unit This number cannot be modified Model The ViewStation SP model type is displayed The User Setup and Admin Setup icons are covered in User Setup on page 23 Diagnostics The D...

Page 149: ...ou to determine if one of the far site s ISDN channels consistently fails to connect If you highlight any of the call progress indicators the corresponding ISDN number appears You can then compare this number to the number you need to dial Check the status code for each line if you need to troubleshoot ISDN problems See ISDN Errors on page 153 Color Bar The Color Bar screen is used to test the col...

Page 150: ...oop screen allows you to test the encoder decoder on the ViewStation SP This can help you diagnose a problem with an H 320 video call Press any button on the remote control to stop the loop Far End Loop The Far End Loop screen only appears during an H 320 call and allows you to test the encoder decoder on the ViewStation SP This can help you diagnose a problem with an H 320 video call If you perfo...

Page 151: ...Chapter 5 System Information and Diagnostics Polycom Inc 133 ViewStation SP User Guide Note Be sure to copy system information before resetting a system All settings are lost when you reset the system ...

Page 152: ...Chapter 5 System Information and Diagnostics ViewStation SP User Guide 134 www polycom com ...

Page 153: ...tation SP The system is in a call This is normal Green light appears on the front on the ViewStation SP The system is not in a call This is normal Cannot enter the System Setup menus System is password protected Password has been forgotten Go to Diagnostics menu and perform a system reset This erases all your system settings except for your address book You may then enter a new password in the Sec...

Page 154: ...Station SP connected to the wrong audio input on the monitor Make sure the ViewStation SP audio output lead s are connected to the same input connector s that have been selected on the monitor Far site is muted Look for the Far Site Mute icon Ask the far site to unmute their microphone pod Too many network line errors Disconnect call and reconnect later ViewStation SP startup music plays through t...

Page 155: ... may be too loud Turn down the audio volume at the far site Near site or far site cannot hear VCR audio or see the VCR video VCR input is not selected Turn on the VCR input by selecting the NEAR key twice and selecting the VCR icon Local audio can be heard when speaking in the microphone The monitor or audio amplifier is not connected to the audio out of the ViewStation SP Connect the monitor or a...

Page 156: ...tats Excessive motion in the picture you are receiving A background with less motion provides a better smoother video picture Near site camera does not pan or tilt You are attempting to move a camera that does not have pan tilt zoom capabilities Make sure you have selected a pan tilt zoom camera Blue screen in the PIP window No video input Check that there is a video source present on the selected...

Page 157: ...tops tracking when the far site speaks to prevent the camera from pointing to your monitor speaker Wait for the far site to stop speaking The far site is very noisy The camera stops tracking when the far site is too noisy Try setting the ViewStation SP to track to camera presets Near site is on mute The near site camera does not track when the near site is on MUTE Toggle mute function with the MUT...

Page 158: ...e Negotiation Full Green Connected Go to the Call Status screen Highlight each of the circles for each of the channels dialed The numbers dialed for each channel are displayed as you highlight the corresponding circle Make sure that the far site has entered the number for each ISDN line correctly See ISDN Errors on page 153 System is waiting for an IP address System Info screen shows waiting in IP...

Page 159: ...tem Info Admin Setup Video Network and check the ISDN numbers are entered correctly Enter corrent SPID numbers Note The AT T point to point protocol does not require SPIDs Error Message occurs when dialing a video call The first line did not connect It cannot make a call if the first line does not connect Check that all network cables are properly connected Restart the system If H 323 call IP Gate...

Page 160: ...ot turn green or remain blue after the first channel connects Go to the Call Status screen Highlight each of the circles for each of the channels dialed The numbers dialed for each channel are displayed as you highlight the corresponding circle Make sure that the far site has entered the number for each ISDN line correctly The numbers for Line 1 Line 4 should correspond with connections 1 4 on the...

Page 161: ...on the back of the ViewStation SP You should have a steady green light to indicate a connection to the LAN and a flashing orange light to indicate LAN traffic There is a firewall between your PC and your ViewStation SP Consult your network administrator Your PC is on a different subnet and there is no router between you and your ViewStation SP Change your PC or ViewStation SP Subnet mask and IP ad...

Page 162: ... ViewStation SP for presentation The PC name is there but the PC presentation cannot be accessed when the SLIDES button is pressed Incorrect password Enter correct password that was entered on the PC Firewall between the ViewStation SP and the PC Consult your IT manager Too many presenters The ViewStation SP allows a maximum of eight presenters or PCs to be logged on at one time Have extra present...

Page 163: ...ing password and other information about your presentation press the INFO button on the remote control during a presentation The viewing password may be changed on the Security screen PowerPoint presentation does not export Wrong version of Microsoft PowerPoint Use Microsoft PowerPoint 97 or 2000 Insufficient disk space Slides are converted to JPEG files and are stored in the Windows Temp director...

Page 164: ... control No batteries in the remote control The green light at the front of the ViewStation SP should blink with each button pressed on the remote control Batteries installed incorrectly Insert batteries with correct position Low battery icon on the screen Low battery in the remote control Replace the batteries in the remote control with three AAA batteries ...

Page 165: ...eo conferences calls within the internal network when using the NAT setting To make video conferencing calls within the network when using this solution simply de select the System is behind a NAT option and make the call Re select the System is behind a NAT option to re activate this feature and make external calls Before you Start Configuring NAT 1 Determine your NAT s external WAN IP address Th...

Page 166: ...Fixed TCP and UDP port numbers displayed on this screen These numbers are typically the following default numbers TCP 3230 to 3231 UDP 3230 to 3235 5 In your NAT reset the fixed ports from step 4 to be permanently open and redirect them to the IP address of your ViewStation SP 6 To accept incoming calls open and redirect port 1720 to the IP address of your ViewStation SP ...

Page 167: ...ideo standard waveform 1 0 Vpp typical per NTSC PAL standard All video outputs are DC coupled Video Input Levels Composite and S video inputs 75 ohm input termination NTSC or PAL video standard waveform 1 0 Vpp typical per NTSC PAL standard expected input All video outputs are DC coupled Audio Levels Audio Output Levels RCA audio output connectors 800 ohm maximum output impedance 1 0 Vpp full scal...

Page 168: ...nd Audio Input and Output Levels ViewStation User Guide 150 www polycom com Audio Input Levels RCA audio input connectors 10 K ohm minimum input impedance 1 0 Vpp full scale input expected All audio inputs are AC coupled ...

Page 169: ...rly The lights however do NOT indicate that the SPIDs switch type and ISDN numbers have been correctly entered into the ViewStation SP The following are sample NT 1 settings For more detailed diagnostic information see the manual that was shipped with your particular NT 1 device Sample NT 1 Settings On an ADTRAN NT 1 ACE ISDN termination unit you should see the following status lights when your IS...

Page 170: ...e properly connected The dip switches should be set as follows On an Alpha Telecom AT1 UT620F you should see the following status lights when your ISDN lines are properly connected The dip switches should set as follows Status SC ACT LB LP RP RPR ON ON OFF ON OFF OFF Switches 1 2 3 4 ON ON ON ON Status Power ST U Back ON OFF OFF Switches 1 2 3 4 ON ON OFF ON ...

Page 171: ...e International outside United States or Canada None Code Cause Definition 1 Unassigned number The switch received the sent ISDN number in the correct format however no destination equipment uses the number 2 No route to specified transit network The ISDN exchange can not recognize the intermediate network through which to route the call 3 No route to destination The destination address is not ser...

Page 172: ...functioning correctly and therefore the destination can not be reached This condition might be temporary though of extended duration for instance remote equipment might be turned off 28 Invalid number format Destination address presented in an unrecognizable format or an incomplete destination address prevented the connection from being established 29 Facility rejected The network cannot provide f...

Page 173: ...ght be a subscription problem 58 Bearer capability not presently available The network normally provides the requested bearer capability but not at the present time This might be due to a temporary network problem or to a subscription problem 63 Service or option not available unspecified An unspecified reason prevents the network or remote equipment from providing the requested service option Thi...

Page 174: ... which once indicated a suspended call However the suspended call was cleared either by timeout or by the remote user 88 Incompatible destination Indicates that an attempt was made to connect to non ISDN equipment For example to an analog line 91 Invalid transit network specified The ISDN exchange was asked to route the call through an unrecognized intermediate network 95 Invalid message unspecifi...

Page 175: ...ith call state The remote equipment received an unexpected message that does not correspond to the current state of the connection This is usually due to a D channel error 102 Recovery on timer expiry A timer expiry initiated an error handling recovery procedure This problem is typically temporary 111 Protocol error unspecified An unspecified D channel error when no other standard cause applies 12...

Page 176: ...Appendix C ISDN Information ViewStation SP User Guide 158 www polycom com ...

Page 177: ... 5ESS AT T Class 5 digital central office ADSL Asymmetrical Digital Subscriber Line A communications technology used to transmit digital data over telephone wires It is expected to transmit up to six megabits per second and be used for video on demand services to telephone company customers Analog Line A telephone line that transmits and receives signals in variable continuous waveforms that are g...

Page 178: ...omatic Voice Tracking A feature on Polycom ViewStations that allows the camera to point towards the person speaking Bandwidth The data carrying capacity of a network connection used as an indication of speed For example an Ethernet link is capable of moving 10 million bits of data per second A Fast Ethernet link can move 100 million bits of data per second 10 times more bandwidth Bits per second b...

Page 179: ...52x288 pixels QCIF quarter CIF is 176x144 pixels Client A networked PC or terminal that shares services with other PCs These services are stored on or administered by a server Conference Call Any voice or data call that establishes contact with two or more endpoints such that each endpoint is able to communicate to the others Conference calls require some type of service that links all the endpoin...

Page 180: ...pulses The audio source must be coded into on and off pulses and decoded into an analog signal at the far end destination PBX telephone systems and ISDN are examples of systems which use digital signaling PBX and digital Centrex systems use proprietary non standard signaling forcing customers to purchase proprietary phones Digital or Proprietary Device Telephone equipment designed specifically for...

Page 181: ...ed 802 3 and was ratified by the IEE Ethernet was one of the first LAN technologies and has been very popular for workgroups Far End The party or parties connected to a call Fast Ethernet 100 Mbps LAN technology based on CSMA CD used for both high bandwidth users in workgroups and for backbones Firewall A network node set up as a boundary to prevent traffic from one segment to cross over into anot...

Page 182: ...es from Internet servers to your computer Full Duplex Transmission in two directions simultaneously bi directional communication Full duplex speakerphones allow for both sides of the call or multiple sides to be talking simultaneously without any clipping of words or loss or volume ...

Page 183: ...users interact with a computer The three major GUIs are Windows Macintosh and Motif In a client server environment the GUI resides in the user s client machine H 320 The most common family of ITU T videoconferencing standards These standards allow ISDN BRI videoconferencing systems to communicate H 323 Serves as the umbrella for a set of standard defining real time multimedia communications for pa...

Page 184: ...l architecture that assigns IP numbers to a network and the hosts on that network IP Precedence IP precedence tells downstream networking equipment mainly routers to give priority to audio and video data It marks each audio and video packet with a user defined precedence the default is 4 Only audio video and far end camera control packets are marked Control packets such as opening and closing of c...

Page 185: ... and Broadband ISDN 2 Mbps 600 Mbps ISDN usually consists of 2 B channels of 64 Kbps and one D channel of 16 Kbps on one RBI basic rate interface The D channel is used for out of band signaling which does not interfere with the flow of information going through the B channels ...

Page 186: ...n a videoconferencing network that allows 3 or more videoconferencing systems to participate in an interactive multi way conference Multicast is a one to many transmission that implies sending to several designated recipients whereas broadcast implies sending to everyone connected to the network Near End Your end or local end site of the videoconference NT1 Network Termination type 1 The device th...

Page 187: ...with telephones and access privileges Private Branch eXchange PBX A private telephone switching system usually located on a customer s premises with an attendant console It is connected to common group of lines from one or more central offices to provide service to a number of individual phones Most PBXs allow analog extensions on the system allowing access to special features such as conferencing...

Page 188: ...ng to a PSTN RJ 45 An eight conductor modular jack commonly used for data communications over standard telephone wire Router An networking device with ports for connection to hubs and switches It provides central connectivity for multiple workgroups and LANs It also provides security by examining each packet and comparing its addressing to a central access list Often used for connectivity to the L...

Page 189: ... term streaming is a common internet technology pioneered by Netscape and Real Networks rather than waiting for an entire file to download to your computer portions of the file in buffered into memory then begins playing Streamed content can be pre recorded or live ...

Page 190: ...ness with multiple LANs geographically dispersed locations will use the public carrier network to carry data between these locations Typical WAN services provided by the pubic carrier are Frame Relay X 25 and ISDN for carrying data Whiteboard Software that allows you to share images and to annotate on those images ...

Page 191: ...Glossary Polycom Inc 173 ViewStation SP User Guide XYZ Zulu Time Also known as Greenwich mean Time Now called Coordinated Universal Time UTC ...

Page 192: ...Glossary ViewStation SP User Guide 174 www polycom com ...

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