Polycom ViewStation SP, User Manual

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Chapter 6 Troubleshooting
ViewStation SP User Guide 136 www.polycom.com
Audio
Symptom Cause Solution
Not enough volume during a call. Volume set too low on the
ViewStation SP. Turn up the ViewStation SP volume
using the remote control.
Volume set too low on the monitor. Turn up the volume on your monitor
or external amplifier.
Microphone pod is too far from the
speaker. Move the microphone pod closer to
the meeting participants.
No audio in a call. Monitor audio inputs not connected
properly. Check audio output on the
Generate Tone screen under
Diagnostics. You should hear a 400
Hz tone emitting from the speaker.
ViewStation SP connected to the
wrong audio input on the monitor. Make sure the ViewStation SP audio
output lead(s) are connected to the
same input connector(s) that have
been selected on the monitor.
Far site is muted. Look for the Far Site Mute icon. Ask
the far site to unmute their
microphone pod.
Too many network line errors. Disconnect call and reconnect later.
ViewStation SP startup music
plays through the built-in
ViewStation SP speaker, but not
through monitor speakers. Monitor speakers or audio amplifier
not properly connected. Check audio connections and
volume level on your monitor.
Incoming call ring and other
sound effects too loud or too
soft. Sound effects volume not set at
desired level. Adjust the sound effects volume on
the
Phone/Audio screen. If you do
not want to hear sound effects, set
the volume to zero.