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MGC-50/MGC-100 Getting Started Guide

8-12

The

Faults

window opens.

The following columns appear in the

Faults

report:

Table 8-3: Faults Columns

Field

Description

Time

Lists the date and time that the fault occurred.
This column also includes the icon indicating the
fault Level. The Levels and their icons are detailed in
the Level field.

Category

Lists the type of fault. The following categories may
be listed:

•

File

- the fault is caused when a problem is

detected in one of the files stored on the MCU's
hard disk.

•

Reservation

- indicates that conferences that

were reserved in the system when the system
was shut down were not recovered when the
system restarted.

•

Card

- indicates problems with a card.

•

Exception

- indicates errors reported by the

computer (PC).

Summary of Contents for MGC-100

Page 1: ...MGC 50 MGC 100 Getting Started Guide Version 8 0 ...

Page 2: ... type on the part of Polycom Inc Polycom and Accord are registered trademarks of Polycom Inc Notice While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of printing Polycom Inc cannot assume responsibility for any errors Changes and or corrections to the information contained in this document may be incorporated into future issues P...

Page 3: ...C SELV source Caution This equipment has a connection between the grounded conductor of the DC supply circuit and the grounding conductor See Installation Instructions This equipment shall be located in the same immediate area such as adjacent cabinets or any other equipment that has a connection between the grounded conductor of the same DC supply circuit and the grounding conductor and also the ...

Page 4: ...Including Amendments 1 2 3 4 EN 55022 1994 EN 50082 1997 Following the provisions of the Council Directive 1999 EC on radio and telecommunication terminal equipment and the recognition of its conformity Russian Communication Certificate The MGC 100 and MGC 50 comply with the Russian Ministry of Communication requirements stated in certificate OC 1 MM 15 Regulatory Notices ...

Page 5: ...g the MGC Manager 3 6 Defining an MCU 3 7 Connecting to an MCU 3 8 Configuring the Network Services 3 9 Defining an ISDN Network Service 3 9 Defining Spans 3 16 Defining Dial In Numbers 3 18 Defining the Gateway Range 3 19 Completing the ISDN Network Service Definition 3 19 Assigning the ISDN Network Service to the ISDN Network Interface Module Net 2 Net 4 Net 8 3 19 IP Network Services 3 23 Assig...

Page 6: ...Going Conferences 5 13 Adding a Participant to a Conference 5 13 Defining Dial out Participants 5 13 Making Dial Out Connections 5 18 Disconnecting Participants 5 19 Muting a Participant 5 20 Locking and Unlocking a Conference 5 21 Changing the Conference Duration 5 22 Terminating a Conference Manually 5 24 Changing the Layout in a Continuous Presence Conference 5 25 Defining a New Audio Conferenc...

Page 7: ...eport Network Resources 8 3 Resource Report Network Resources Details 8 4 Resources Report Media Resources 8 5 Media Resources Area Parameters Description 8 5 Port Unit Allocation Area 8 6 Listing the Installed Cards 8 8 MCU Faults Report 8 11 Reset MCU 8 14 Obtaining Additional Information 8 14 ...

Page 8: ...MGC 50 MGC 100 Getting Started Guide iv ...

Page 9: ...eature rich and easy to use multipoint voice video and gateway conferencing The system meets International Telecommunication Union Telecommunication Standardization Sector ITU T formerly CCITT standards for multipoint multimedia bridging devices and meets ETSI standards for telecommunication products The MGC 100 DC also meets the NEBS Compliant Standard when so ordered for our clients based in the...

Page 10: ... local or remote MCU each operator workstation can be connected to several MGC units Multirate conferencing and Transcoding audio and video including high bit rate video and data bit rate conversion Channel aggregation according to H 221 BONDING and Multirate H0 Automatic rate detection upon endpoint connection to the conference H 320 H 323 video T 120 data and Greet and Guide conferencing Quality...

Page 11: ...pth 19 5 19 5 19 5 Weight Up to 24 kg Up to 48 kg Up to 58 kg Free space above the MCU rack 3 in standard installations 3 standard installation 9 if a MPI 8 is to be fitted It is recommended for the installer to refer to the NEBS Standards H 323 Protocols MGC 50 MGC 100 Audio G 711 G 722 48 G 722 1 G 728 G 723 1 G 729 Siren 7 Siren 14 Video H 261 H 263 Annexes N F P Data T 120 H 320 Protocols MGC ...

Page 12: ...interfaces ISDN T1 E1 ATM 25 First Virtual ATM 155 First Virtual T1 CAS LAN serial MPI MGC Manager control connection An independent LAN connection separate from the conferencing connection Clock synchronization Synchronizes to an external network Local Remote External Equipment MGC 50 MGC 100 Operator workstations LAN RS 232 Modem Internet Reservation systems LAN Internet Modem Environment MGC 50...

Page 13: ...y Reliability MGC 50 MGC 100 Hot swappable modules Yes Front panel removable modules Yes Power Supply MGC 50 MGC 100 DC Input 48 VDC AC Input 100 240 VAC 50 60 Hz Power Consumption MGC 50 MGC 100 AC Maximum Power consumption AC Voltage 10 Amp at 100 VAC 5 Amp at 240 VAC protected by a 15 Amp circuit breaker AC Voltage 15 Amp at 100 VAC and 7 5 Amp at 220 VAC protected by a 15 Amp circuit breaker D...

Page 14: ...l Gatekeeper IP address if applicable DNS IP address if applicable SIP server IP address if applicable For ISDN configurations obtain the following equipment and information from your network service provider PRI line s or Leased Line s Directory number range s Switch Type Line Coding Line Framing Numbering Plan Numbering Type If the MGC 50 100 has to be connected to the public ISDN network an ext...

Page 15: ...components make up the MGC unit Main Control Module Backplane Power Supply Module s Fans Alarms port Functional Modules ISDN T1 CAS Net 2 4 8 IP IP cards MUX MUX Audio 12 24 Audio 24 48 Audio 48 96 Standard Video Video Data Input Output cards ...

Page 16: ... Power L1 L2 L3 Critical Major Minor L0 PWR IN OUT CONT MGC 100 ACCORD PWR IN OUT PWR IN OUT Line A Line B Stby Fail Active Stby Fail Active Stby Fail Active Stby Fail Active Stby Stby Fail Fail Active Active Stby Fail Active Stby Stby Fail Fail Active Active Stby Fail Active Stby Stby Fail Fail Active Active Stby Fail Active Stby Fail Active Stby Fail Active E1 MUX MUX DATA DATA VIDEO VIDEO VIDEO...

Page 17: ...el houses the main power switch AC inlet fans the fuse additional communications ports and alarm ports The Alarms port provides dry contacts for critical major and minor alarms Figure 2 2 MGC 100 Rear Panel with External Connectors LAN ALARMS COM 1 COM MUSIC LINE IN AC Inlet Main Switch and Circuit Breaker Main Control Module Cover Network Connectors RS232 Connectors Fan Dry Contacts RJ45 Connecto...

Page 18: ...er L1 L2 L3 Critical Major Minor L0 CONT Line A Line B Stby Fail Active Stby Fail Active Stby Fail Active Stby Fail Active Stby Stby Fail Fail Active Active Stby Fail Active Stby Stby Fail Fail Active Active Stby Fail Active Stby Stby Fail Fail Active Active Stby Fail Active Stby Fail Active Stby Fail Active NET E1 MUX MUX DATA DATA VIDEO VIDEO VIDEO AUDIO VIDEO AUDIO Stby Fail Active AUDIO AUDIO ...

Page 19: ...s the rear panel of the MGC 100 NEBS Standard The rear panel as in the standard MGC 100 provides access to the network I O card connectors and fans I O cards are inserted via the rear panel Figure 2 4 MGC 100 NEBS Standard Rear Panel with External Connectors ...

Page 20: ...s and Power Supply Module indicate the status of the system Figure 2 5 MGC 50 Front Panel Ejectors Floppy Disk Drive Main Control Module COM Port Power L1 L2 L3 Critical Major Minor L0 CONT MGC 50 PWR OUT Stby Fail Active Functional Modules Line 6 Line 7 Line 8 Line 3 Line 4 Line 5 Line 1 Line 2 Stby Stby Fail Fail Active Active Stby Stby Stby Fail Fail Fail Active Active Active Stby Fail Active S...

Page 21: ...rear panel The rear panel also provides access to the fans power supply module network connections additional communications ports the main power switch AC inlet and fuse Figure 2 6 MGC 50 Rear Panel with External Connector AC Inlet Main Switch Fuse IO Card Slot A Fan RJ45 Connector LAN COM 1 Main Control Module Cover ...

Page 22: ...er The Backplane is based on the universal slot concept where any card can be inserted in any slot Power Plane The Power Plane is a conducting layer providing power to the components It is part of the Backplane and is designed to accommodate hot swapping of power supplies Power Supply Modules The Power Supply Module is located underneath the Main Control Module and the Functional Modules and is co...

Page 23: ... use the same functional modules Any module can be inserted into any slot and servicing can be performed while the system is in operation The MGC 100 can contain up to 16 Functional Modules and the MGC 50 can contain up to 8 Functional Modules Input Output I O Cards Input Output I O Cards connect the Functional Modules to external systems and networks Table 2 1 MGC Component Description MGC Compon...

Page 24: ...Chapter 2 Hardware Description 2 10 ...

Page 25: ...ress appropriate for the site s LAN This section describes how to modify it using a monitor and terminal to connect directly to the MCU To modify the MCU default IP address to the site s IP address 1 Remove the Main Control Module cover Figure 3 1 MGC 100 Rear Panel Initial IP Configuration Installing the MGC Manager Connecting to an MCU Configuring the Network Services Defining an MCU Starting th...

Page 26: ...2 MGC 50 Rear Panel 2 Connect a monitor and the keyboard to the appropriate connectors in the MCU Figure 3 3 Attaching the Monitor and Key Board to the MGC 100 LAN COM 1 LN K T R KB0 NET A B LAN ALARMS COM 1 COM MUSIC LINE IN LN K T R KB0 LN K T R KB0 ...

Page 27: ...fg and press Enter 6 Type C mcu cfg edit lan cfg and press Enter The Edit screen opens displaying the IP configuration parameters 7 Move the cursor to the appropriate line and enter the new IP Address If required modify the Subnet Mask and the Default Gateway values 8 Save the new IP configuration and exit the DOS editor 9 Disconnect the monitor and keyboard from the MCU and mount the Main Control...

Page 28: ...o install the MGC Manager software 1 Insert the software CD into the CD drive 2 On the Start menu click Run The Run dialog box opens 3 Type D SETUP where D is the name of the CD drive and then click OK The installation wizard starts and the License Agreement window opens 4 Click Yes to agree to the terms of the agreement or No to exit the installation If you clicked Yes the Welcome window opens 5 ...

Page 29: ...pany in the appropriate boxes For a standard installation enter Polycom in the Serial box 7 Click Next Follow the on screen instructions to complete the installation process At the end of the installation procedure the Setup Complete window opens 8 Click Finish The MGC Manager software is now installed on your computer ...

Page 30: ...ration activities for the MGC unit to which it connects To start the MGC Manager application On the Start Programs menu click MGC Manager ver 8 0 and then click MGC Manager ver 8 0 The MGC Manager main window opens Starting the MGC Manager Installing the MGC Manager Initial IP Configuration Connecting to an MCU Configuring the Network Services Defining an MCU Main Menu Toolbars Status pane Monitor...

Page 31: ...t click the MCU Network icon and then click New MCU The Add MCU dialog box opens 2 In the Name box enter a name that clearly identifies the MCU using up to 20 characters no comma period or semicolon 3 In the IP Address box enter the IP Address of the MCU as defined during the Initial IP Configuration 4 Click OK The Add MCU dialog box closes The new MCU icon and name appear in the Browser pane Defi...

Page 32: ... In the Browser pane expand the MCUs Network tree A list of MCUs appears below the MCUs Network icon 2 Double click the MCU icon Alternatively right click the MCU icon and then click Connect The Logon dialog box opens 3 Enter your Login Name and Password and then click OK Note that each MCU is initially configured with a default operator whose Login and Password are both POLYCOM Additional operato...

Page 33: ...k is connected Several of the network components are used by both H 323 and SIP endpoints to connect to the conference and the same IP card is used for H 323 and SIP connections One IP Network Service therefore can be defined for both H 323 and SIP environments as well as an H 323 only or a SIP only network service Defining an ISDN Network Service The MCU can be connected to ISDN lines provided by...

Page 34: ...e 3 10 3 In the MCU tree expand the MCU Configuration tree 4 Expand the Network Services tree 5 Right click the Network Services ISDN icon and then click New Network Service The new Network Service configuration wizard Settings tab opens ...

Page 35: ... characters to identify the Network Service The Service Provider s name can be used Span Type Select the span type from the drop down list select either T1 usually in the U S or E1 usually in Europe Service Type Select PRI Primary Rate Interface for all ISDN lines that are not leased lines To define ISDN Leased Lines service refer to the MGC Administrator s Guide Chapter 3 NFAS To define an ISDN N...

Page 36: ...ct the ISDN option Voice Indicate the frequency of the data being sent For practical purposes the Voice option is set to 3 1 KHz as it is the more widely used frequency Sub Services Some service providers carriers may have several service programs that can be used They may also use a backup service provider in case of malfunction in the ISDN network The Sub Service list displays the list of curren...

Page 37: ...alog Box Options Field Description Name Type the name of the sub service using up to 20 characters This name identifies the sub service Dial out Prefix Type the prefix that your PBX needs to dial out in order to use this service program Leave this field blank if a dial out prefix is not required Information Element For future release Net Specific Select the desired service program from the drop do...

Page 38: ...xt to continue The default values displayed for the Span s technical parameters are appropriate for most ISDN networks therefore you skip their definition The Leased Lines section of this dialog box is enabled only when defining an ISDN Leased Lines Service For more details refer to the MGC Administrator s Guide Chapter 3 ...

Page 39: ...pans If only one service provider is used define all the PRI lines here The dial in phone numbers are allocated to the MCU by the service provider carrier and should be obtained from the service provider To define a span To define a dial in phone numbers range To delete a currently defined dial in numbers range To allocate dial in numbers for Gateway calls To delete allocated dial in numbers for G...

Page 40: ...al In Phone Num Lists the phone numbers available for dialing in as allocated to the MCU by the service provider Click the plus button to define a dial in phone range MCU Number Type a number to identify the MCU when calling the participants in dial out conferences This number is part of the dial in numbers allocated to the MCU by the service provider but it cannot be part of the dial in phone ran...

Page 41: ...n Circuit ID The Circuit Identification is a logical number used to identify the span to the MGC Manager This number is later used to assign the span to the ISDN network card Type any positive integer from 0 to 65535 to be used as the circuit identification number in the MGC Manager Note If other Network Services are already defined make sure to use numbers other than those already assigned to the...

Page 42: ... entering the first and last numbers in the range You can define several ranges for the same span a In the Dial In Phone Numbers pane of the Spans and Phones dialog box click the Plus button The Add Phone Num dialog box opens b In the First Phone Number box enter the first number in the range of dial in numbers c In the Last Phone Number box enter the last number in the range of dial in numbers d ...

Page 43: ...added to the list of ISDN network services of the MCU Assigning the ISDN Network Service to the ISDN Network Interface Module Net 2 Net 4 Net 8 In order to connect the MCU to the ISDN network switch you must assign the ISDN Network Service to the appropriate span of the Net 2 Net 4 Net 8 Network Interface module In addition you must define which span in the network interface card will be used as t...

Page 44: ... containing the card The Card Settings Common Parameters dialog box opens 2 Click the Net 8 Network Parameters tab The Card Settings NET 8 Network Parameters dialog box opens The Net 2 Net 4 Net 8 Network Interface module supports up to eight PRI connections depending on the card model installed in the MCU These connections may be either T1 or E1 For the system to recognize the PRI lines that conn...

Page 45: ...ork Service Span and Phones dialog box According to the selected Circuit ID the ISDN Network Service is assigned to the network card Each span can be assigned a different Network Service c Click Apply The name of the network service appears in the Service Name box 4 Click OK To configure a Net 2 Net 4 Net 8 span as primary or backup clock Any of the configured spans can be set as the Master Clock ...

Page 46: ...next MCU reset or start up and they are shown in the Configured Clock column in the Status pane Table 3 6 Net 2 Net 4 Net 8 Unit Clocking Options Option Description Set as Primary Clock Source Sets this unit as the primary clock source Cancel Primary Clock Source Stops this unit from acting as the primary clock source Set As Backup Clock Source Sets this unit as the backup clock source Cancel Back...

Page 47: ...ect to the conference and the same IP card is used for H 323 and SIP connections Therefore one IP Network Service can be defined for both H 323 and SIP environments as well However you can define the Network Service to be H 323 only to be used to connect only H 323 endpoints or SIP only to connect only SIP endpoints To define an IP Network Service 1 In the Browser pane expand the MCU tree 2 Expand...

Page 48: ... Description Service Name Specify the service name using up to 20 characters Service Type IP services use an Ethernet network which is a LAN standard The Service Type cannot be changed Protocol H 323 For an H 323 only network service SIP For a SIP only network service Both For an integrated IP service Both H 323 and SIP participants can connect to the MCU using this service ...

Page 49: ...ettings IP Network Parameters box Default Router Enter the IP address of the default router If the DHCP is used the IP address is automatically retrieved from the DHCP server and cannot be modified Static Routes Routes Table Displays the list of static routes currently defined in the system Up to five routes can be defined in addition to the Default router The order in which the routers appear in ...

Page 50: ...hange the defaults click the Quality of Service button For more information see Defining Quality of Service on page 3 27 Table 3 7 Settings Options Field Description Table 3 8 Add Router Options Field Description Router IP Enter the IP address of the router in its subnetwork Remote IP Enter the IP address of the packet destination If Host is selected in the Type field enter the IP address of the e...

Page 51: ...net Service dialog box opens b Define the following fields Type Select the type of router connection Network defines a connection to a router segment in another network Host defines a direct connection to an endpoint found on another network Table 3 8 Add Router Options Continued Field Description Table 3 9 QoS of Ethernet Service Options Field Description Enable Select the Enable check box to imp...

Page 52: ...delivery Select Precedence when the network router uses Precedence for priority encoding or when you are not sure which method is used by the router Audio and Video You can prioritize audio and video IP packets to ensure that all participants in the conference hear and see each other clearly Select the desired priority The recommended priority for both audio and video is 4 to ensure that the delay...

Page 53: ...queried for the NAT server IP address used for allocating the public external IP addresses to the cards for the conferencing session For SIP conferencing domain names are required and therefore it is recommended to enter the details of the DNS server and the local domain name The DNS is also used if SIP Server discovery is applied The system decides whether to use the DHCP or the DNS server for au...

Page 54: ...Address Automatically option was selected in the Settings tab DNS Server Addresses Primary DNS Server IP Address If Specify was selected this field is mandatory Enter the IP address of the primary DNS server Secondary Tertiary DNS Server IP Address If Specify was selected enter the IP address es of the next DNS server in line to resolve domain names as a fallback for the primary DNS server These f...

Page 55: ... only Network Service Table 3 11 H 323 Parameters Field Description Forwarding Select this check box to enable Forwarding Forwarding enables the MCU to indicate the IP address of another card for handling the incoming call when the first card is busy Note It is not recommended to use Forwarding when using either Board Hunting or Pseudo Gatekeeper modes ...

Page 56: ...with the DNS or IP address Alternate Gatekeeper IP Address or Name If you have selected Specify enter the host name or IP address of the alternate gatekeeper Port Displays the port number 1719 used for communication between the MCU and the gatekeeper Service Mode Select the mode in which the gatekeeper routes calls from a card without free ports to the card with available resources If there is no ...

Page 57: ...ollowed by a Gateway Session Profile or by another format that can be read by the gateway H 323 prefix gateway service prefix gateway delimiter gateway information Notes This mode is dependent on the gatekeeper s implementation as the gatekeeper may not allow multiple registrations from different IP addresses Board Hunting is the default mode It is not recommended to use Board Hunting with Forward...

Page 58: ...orward the request to all neighboring gatekeepers IP cards simultaneously The first card that has enough resources to handle the call accepts the request Note Gatekeepers often send a multicast LRQ message hoping that there is a gatekeeper that can help with the translation Multicast LRQ messages are not handled by the MCU IP cards within the Pseudo Gatekeeper mode PseudoGatekeeper AVF Applicable ...

Page 59: ...H 323 Registration Every n Seconds Enter the frequency in which the system informs the gatekeeper that it is active by re sending the IP address and aliases of the IP cards to the gatekeeper If the IP card does not register within the defined time interval the gatekeeper will not refer calls to this IP card until it re registers If timeout is set to 0 re registration is disabled Note It is recomme...

Page 60: ...3 SIP Options Field Description Servers Get SIP Servers Automatically Select this option to automatically retrieve the IP address of the SIP servers This option is enabled if DHCP is enabled or if DNS is enabled and the local domain name is defined as it is required for locating the SIP proxy If both are enabled DNS resolution precedes DHCP as it provides the most current information ...

Page 61: ...f the card has no available resources the MCU returns to the proxy the IP address of the card that does have enough resources and the proxy redirects the incoming call to that IP card Forking Each IP card is registered in the proxy with all the conferences The proxy directs the incoming call to all cards simultaneously The MCU ensures that only the card that has enough resources answers the call P...

Page 62: ...es and Meeting Rooms as Entry Queue Access Reservations are not registered Refresh SIP Registrations Every n Seconds Enter the frequency in which the system informs the SIP proxy that it is active by re sending the details of all conference types to the server If the various conferences and Entry Queues do not register within the defined time interval the SIP server will not refer calls to this co...

Page 63: ...PTEL Redirect Forking Nextone Redirect Table 3 14 Supported SIP Proxies and their Registration Modes Continued SIP Proxy Registration Mode Comment Table 3 15 SIP Settings Options Field Description Transport SIP Transport Type Select the protocol that is used for signaling between the MCU and the SIP proxy or the endpoints according to the protocol supported by the SIP proxy UDP or TCP ...

Page 64: ...rences and Entry Queues can register to the proxy using the format user host For example EQ1 polycom com When dialing to a conference or Entry Queue the SIP server expects to receive the host either as domain name or as an IP address Alternate SIP Server Off No SIP server will be used in case of failure of the preferred SIP server Specify Select this option to manually define the SIP server that w...

Page 65: ...Proxy Outbound Proxy is different than SIP Server Select this check box if the outbound proxy is installed on a different computer than the one the SIP server is installed on IP Address or Name If you have selected Outbound Proxy is different than SIP Server enter either the IP address of the outbound proxy or its host name if a DNS server is used Port Enter the port number the outbound proxy is l...

Page 66: ...ard s parameters and network settings To delete an existing span select it and click the minus button 17 To add a span a Click the plus button With Microsoft LCS 2003 each Entry Queue and conference must be registered individually and marked as Trusted in the LCS With Microsoft LCS 2005 you can register the IP card and mark it as Trusted hence all the conferences and Entry Queues are automatically...

Page 67: ...ircuit ID is the connection between the span and the card it identifies the specific span and IP address with a number which you use afterwards when assigning the Network Service to the IP card Enter any whole number between 0 to 65535 as the circuit identification When defining several spans different cards each should be assigned a unique Circuit ID number The Circuit ID is used later to assign ...

Page 68: ...ons simultaneously Half Duplex refers to the transfer of data in only one direction at a time Host Name The name of the computer on the domain network and that will be added to the local domain name to identify the card by its host name for example IP1 If the local domain name is polycom com the card name will be IP1 polycom com A default host name is suggested by the system Fixed Ports NAT Click ...

Page 69: ...edia audio video and data conference calls Type The type defines the format in which the card alias is sent to the gatekeeper Each alias can be of a different type H 323 ID alphanumeric ID E 164 digits 0 9 URL ID URL style address Transport ID IP address port number Email ID email address format Party Number identical to the E 164 format Note Although all types are supported the type of alias to b...

Page 70: ...card an error message appears listing the call range that can be entered Port Range Definitions The following general instructions apply to the Signaling Control Audio Video data and FECC fields Define the port ranges for each of the channels enter the first port for each channel and the system automatically fills in the end of the assigned port range The IANA recommended port range is 49152 to 65...

Page 71: ...t port in the range according to the total number of calls Control TCP Define the ports used for control messages setup maintenance and teardown of sessions After you enter the first port in the range the system automatically fills in the last port in the range Audio UDP Video UDP Define the ports used for audio and video channels After you enter the first port in the range the system automaticall...

Page 72: ... Select this option for local calls Specify Select this option to manually define the IP card s public IP address Auto The IP card s public IP address is automatically retrieved from the HTML Answer of the external server http videovideo polycom austin com The automatically retrieved IP address appears in the IP Card Settings IP Network Parameters tab External IP address If you selected Specify en...

Page 73: ...efinition The new network service is added to the IP Network Services list The following icons are used to indicate the Network Service types Table 3 18 IP Network Service Icons Icon Description The Network Service supports both SIP and H 323 connections The Network Service supports only H 323 connections The Network Service supports only SIP connections The Network Service supports only ISDN conn...

Page 74: ...work properties connected to that card Usually one Network Service is used for all IP cards enabling the MCU to automatically manage the conferencing resources The association between the network properties and the IP cards is done in two stages In the first stage while defining the IP Network Service you add all the IP cards that can use this Network Service In the second stage you define for eac...

Page 75: ...only 5 Click the IP Network Parameters tab 6 In the IP Network Parameters tab clear the Null Configuration check box to enable assignment of the IP Network Service 7 In the Circuit ID box enter the circuit ID that was defined for this card in the IP Network Service Spans dialog box For additional information on circuit IDs see IP SPAN Options on page 3 43 8 Click Apply The name of the IP Network S...

Page 76: ...MGC 50 MGC 100 Getting Started Guide 3 52 ...

Page 77: ... the destination conference Numeric ID If no conference with a matching Numeric ID is running but the participant is authorized to create a conference the system creates a new On Going Conference The new conference is created according to the conference parameters defined in a Profile assigned to the Entry Queue All other participants connect directly to the newly created conference With this meth...

Page 78: ...and the Numeric ID of the conference No prior booking is required The conference returns to passive mode once the conference ends and remains in the MCU memory until the next activation In this mode a Meeting Room is usually defined for each of the employees in your organization This may require tedious work when your organization includes many employees and it also loads the MCU memory with all t...

Page 79: ...nt video port on the Video card This method enables such features as full Transcoding per participant Personal Layouts individualized Continuous Presence layouts per participant and maintenance of overall video and audio quality for the conference even when participants with lower capabilities connect However this method limits the number of Continuous Presence participants to the number of ports ...

Page 80: ... callers to all conferences Once callers are connected to the Entry Queue they are routed and connected to the target conferences if they provide the appropriate conference IDs and passwords optional Both Video and Audio Only conferences can be accessed from an Entry Queue For information about defining an Entry Queue see Chapter 6 Defining a New Audio Only Entry Queue on page 6 1 or see Chapter 7...

Page 81: ...e default Reservation templates installed with the MGC Manager Video Switch Video Switching at 384 Kbps SW CP Software Continuous Presence IP at 384 Kbps Default Audio Audio Only with default IVR Service Default_Video Continuous Presence Conference at 384 Kbps Default_COP Conference On Port at 384 Kbps Using the default Reservation templates you can schedule a conference to start immediately On Go...

Page 82: ...age 3 11 2 The Default folder in the Reservations Database window opens automatically when you open the MGC Manager Otherwise access this window by clicking Reservations in AccordDB from the Window menu The Reservations Database window opens You can move the Reservations in Database window by dragging the blue title bar You can also resize the window by clicking an edge and dragging it 3 In the Re...

Page 83: ...ct the name of the MCU to run the conference from the pop up list The conference begins and appears in the list of On Going Conferences If no participants were defined in the Reservation template the conference starts but contains no participants If the MGC Manager application is connected to several MCUs select the MCU name as well as the reservation template ...

Page 84: ...Status pane To view the list of On Going Conferences and their dial in numbers Expand the MCU tree and then click the On Going Conferences icon The list of On Going Conferences with their Numeric IDs and dial in numbers are displayed in the Status pane In some configurations the ISDN PSTN number is truncated by the PBX and you must add the appropriate prefix to the dial in number that is displayed...

Page 85: ...n the default templates just the Audio Only template is defined with Entry Queue Access To create a new video conference with Entry Queue Access see Chapter 7 Creating an On Going Video Conference on page 7 6 Dialing in to a Conference Entry Queue Undefined dial in participants can access the conference using the following methods ISDN PSTN Participants Audio Only and ISDN Video participants dial ...

Page 86: ...erence reservation or Entry Queue is defined the conference or Entry Queue registers with the SIP proxy SIP participants dial the conference Entry Queue URI using the format Conference or Entry Queue name domain name For example MRO1 polycom com or EQ1 polycom com Usually for SIP conferencing an Ad Hoc Entry Queue is used In this scenario the first participant dials the Entry Queue and creates a n...

Page 87: ...ueue window For more information about the Participants Queue see the MGC Manager User s Guide Volume I Chapter 8 Operations can be performed at the conference level or at the participant level For example you can terminate a conference before its scheduled ending or you can extend its duration You can also disconnect an individual participant while the conference is in progress or temporarily mut...

Page 88: ...umbers and Numeric IDs while monitoring the conferences with their participants in the Monitor pane Displaying the conference and participants statuses in the Monitor pane 1 Expand the MCU tree 2 Expand the On Going Conferences tree 3 In the On Going Conferences list right click the conference to monitor and then click Monitor to view all the conference participants in the Monitor pane Alternative...

Page 89: ...Option Description Faulty participant Participants who have problems connecting to the conference Participants Requesting Assistance Participants who have requested the operator s assistance and have yet to be assisted by the operator Asked question Participants who wanted to ask questions were added to the Question and Answer Queue and are now waiting for their turn to ask a question Noisy Line P...

Page 90: ... User s Guide Volume I Chapter 5 Listing Participants in the Browser and Status Panes You can view the list of participants currently connected to the conference in the Browser Status and Monitor panes To view the list of participants in the Browser pane 1 Expand the On Going Conferences or Reservations tree You can modify the order of columns in the Monitor and Status panes by moving the column h...

Page 91: ...cipants in the Status pane 1 Expand the On Going Conferences or Reservations tree 2 Double click the icon of the On Going Conference or Reservation whose participants you want to list The participants are listed in the Status pane To list the participants in the Status pane 1 Expand the On Going Conferences or Reservations tree to display the list of On Going Conferences or Reservations 2 Double c...

Page 92: ... and then click Properties The Participant s Properties dialog box opens displaying the following tabs Identification Advanced Connection Info1 Connection Info2 Resource Details Disconnection Cause H221 ISDN H245 IP and Video Sources These tabs contain information that is relevant only to the participant s status while the conference is running and are mainly used for monitoring when there are con...

Page 93: ...nce Additional operations performed during On Going Conferences are described in the MGC Manager User s Guide Volume I Chapter 6 Adding a Participant to a Conference Defining Dial out Participants You can manually add dial out participants to the conference The participant properties change according to the participant type and network connection The following procedure assumes that the default pa...

Page 94: ...nces 2 Right click the icon of the conference to which to add a participant and then click New Participant Alternatively click the conference icon and then click the New Participant button on the Conference Toolbar The Properties Identification dialog box opens ISDN Telephone Participant H 323 VoIP Participant ...

Page 95: ...r once Example 9251921 5 In the Connection Type box select Dial out if the MCU operator calls the participant 6 In the Interface Type box select the Network Protocol used to connect the participant to the conference ISDN H 323 or SIP 7 Define the participant properties as follows a If you are defining an ISDN participant In the Participant Phone Numbers box enter the participant s number SIP Parti...

Page 96: ...ned fields enter general information about the participant if required 9 If you are defining an Audio Only participant click the Audio Only check box If you are adding a participant to an Audio Only conference this option is automatically selected and cannot be cleared 10 The system is set to automatically save the participant to the local data base Clear this check box to cancel the save operatio...

Page 97: ...e Properties Participants dialog box opens 4 In the Pre Defined Participants list select the participants to add and then click the button 5 Alternatively you can define a new participant by clicking the New button Select this check box to designate an operator controlled dial out conference connection ...

Page 98: ...icipant icon and then click Connect Participant Alternatively click the Participant icon and then click the Connect button on the Participant Toolbar During the connection attempt the participant status changes to Connecting in the Connection column and then changes to Connected once the participant s connection is established You can connect several participants in one operation using the standar...

Page 99: ...finition from the conference and releases the resources allocated to the participant Therefore to reconnect a participant who was deleted from the conference you have to re define the parameters as if he she were a new participant To disconnect a participant In the Monitor pane Status pane or Browser pane right click the participant icon and then click Disconnect Participant Alternatively click th...

Page 100: ...l the operation Muting a Participant Occasionally a conference organizer may want to silence the audio and video channel of a particular participant from part of an On Going Conference The MGC Manager enables you to mute a participant s audio and or video signals A participant whose audio or video signal is muted hears and sees the other participants However the other participants cannot hear or s...

Page 101: ... the Audio or Video columns of the Monitor and Status panes For information about additional muting options refer to the MGC Manager User s Guide Volume I Chapter 6 Locking and Unlocking a Conference You can lock or unlock On Going Conferences and thus control access of undefined dial in participants to these conferences The Lock Unlock option is dynamic and can be applied any time before or durin...

Page 102: ... on the Conference Toolbar Changing the Conference Duration It is often necessary to extend the duration of a conference or terminate a conference before its scheduled completion time The conference can be extended either manually or automatically or terminated To automatically extend or terminate a conference refer to the MGC Manager User s Guide Volume I Chapter 6 You can change the conference d...

Page 103: ... the duration of an On Going Conference 1 In the Browser Monitor or Status panes right click the conference icon and then click Properties The Conference Properties dialog box opens 2 Click the Scheduler tab 3 Modify the conference Ending Time ...

Page 104: ...en all the participants disconnected from the conference or if the meeting organizer has requested it To terminate a conference manually 1 In the Browser Monitor or Status panes right click the On Going Conference and then click Terminate Alternatively click the Conference icon and then click the Terminate button on the Conference Toolbar A confirmation dialog box opens 2 Click Yes The conference ...

Page 105: ... The system automatically and dynamically applies layouts with the appropriate number of display windows according to the number of connected video participants 5 To select a particular video layout clear the Auto Layout check box if it is selected 5a Determine the number of windows to appear on the screen and click the arrow next to the numbered Video Layout icon that displays the available video...

Page 106: ...MGC 50 MGC 100 Getting Started Guide 5 26 ...

Page 107: ... Queue is used to rout Audio Only participants to Audio Only conferences and it is usually defined in Audio Only MCUs Video Entry Queues can be used by Audio Only participants in a unified conferencing environment To define a Video Entry Queue see Defining a New Video Entry Queue on page 7 1 To define a new Audio Only Entry Queue 1 Expand the MCU icon to display its options 2 Right click the Meeti...

Page 108: ...ntry Queue Service that will be used to play voice messages that will guide participants through their connection process Leave this field blank to use the default Entry Queue Service if one is defined 6 Select the Audio Only check box 7 To allow VTX 1000 users to connect to the Entry Queue select the VTX 1000 check box 8 Select the IP Only check box to define an IP Only conference This enables th...

Page 109: ...rectly as described in see Chapter 5 Connecting to a Conference Entry Queue on page 5 5 12 Enter the name of the ISDN T1 CAS Network Service exactly as it is defined in the Network Services list the system is case sensitive 13 Enter the first dial in number to be assigned to the Entry Queue This number must be part of the dial in numbers range defined for the selected ISDN T1 CAS Network Service F...

Page 110: ...Started Guide 6 4 The New Entry Queue is added to the Meeting Rooms Entry Queues SIP Factories list To set the Audio Only Entry Queue as the default Entry Queue see Chapter 7 Creating an On Going Video Conference on page 7 6 ...

Page 111: ...ed to define an Audio conference without Encryption For a detailed description of all parameters see the MGC Manager User s Guide VoicePlus Edition Chapter 2 To define a new On Going Audio Conference 1 Expand the MCU tree 2 Right click the On Going Conferences icon and then click New Conference The Conference Properties General dialog box opens ...

Page 112: ...he Numeric ID box enter the desired conference Numeric ID 9 In the User Defined Fields boxes enter the requested information if required The User Defined fields are displayed only if the Show User Defined Fields in Conference Parameters option is selected in the Database Manager The MCU can be set to Audio Look Feel mode in which all video related parameters are hidden in all dialog boxes and menu...

Page 113: ... modify the additional settings In most conference definitions you do not need to modify the Advanced parameters because the MGC Manager uses default values or uses the optimal parameters based on the endpoint s capabilities 11 Select the Enable IVR Service check box to assign an IVR Service to the conference The IVR Service includes a set of voice messages and prompts that assist participants to ...

Page 114: ...ticipants to the conference For more information see Chapter 5 Adding a Participant to a Conference on page 5 13 15 To complete the conference definition procedure click OK from any of the Conference Properties tabs The Properties dialog box closes The new conference is added to the On Going Conferences list in the Browser pane The conference starts immediately If you are defining a dial in confer...

Page 115: ...ivated as many times as required To define a New Meeting Room 1 Expand the MCU tree 2 Right click the Meeting Rooms Entry Queues SIP Factories icon and then click New Meeting Room The Conference Properties dialog box opens 3 Define the parameters in the General and Settings tabs as described in steps 3 15 in Defining an On Going Audio Conference on page 6 5 4 Click the Participants tab The Confere...

Page 116: ...ipants as well as undefined participants If you enter 0 no resources will be reserved for the conference However participants will be able to connect to the conference if there are available resources 7 In the Max Participants box enter the total number of participants who can connect to the conference at one time including both the defined and undefined participants This option saves resources fo...

Page 117: ... times and the conference remains in sleep mode in between recurrences 11 In the Meet Me ISDN Service pane click the Plus button to define dial in numbers for this conference If you do not define a dial in number the system will assign a dial in number from the range of dial in numbers defined in the Network Service 12 The H 323 Network Service prefix is automatically assigned to the conference af...

Page 118: ...MGC 50 MGC 100 Getting Started Guide 6 12 ...

Page 119: ...participants will not be able to move to the target conferences In Entry Queues defined as Transcoding or Continuous Presence the line rate and video setting are the maximum set for participants connections However participants can connect at a lower rate using their endpoint capabilities The line rate and the video parameters used for connections to the Entry Queue are maintained when moving to t...

Page 120: ...e Properties dialog box opens 2 In the Name box assign a name to the Entry Queue using up to 20 characters 3 To manually assign the Numeric ID enter the required value in the Numeric ID box To automatically assign the Numeric ID complete the Entry Queue definition and save it to the MGC The MCU automatically assigns the Numeric ID provided the MCU is configured to support automatic assignment of N...

Page 121: ... the session type For more information see Chapter 4 Video Conference Attributes on page 4 3 6 Select the Line Rate in which participants can connect to the conference In Continuous Presence conferences participants can connect using a lower line rate If this Entry Queue will be used to access Conferences On Port define the Line Rate as described in step 17 of Creating an On Going Video Conference...

Page 122: ...lt Entry Queue when dialing one of the following strings Network Service Prefix Numeric ID when the numeric ID is incorrect Network Service Prefix Numeric ID Password when the numeric ID is incorrect Network Service Prefix only IP address of IP card Numeric ID when the numeric ID is incorrect IP address of IP card Numeric ID Password when the numeric ID is incorrect IP address of the IP card only ...

Page 123: ...ueue 1 Right click the Entry Queues icon and then click Create Reservation from Entry Queue The Conference Properties General dialog box opens The parameters in the General and Settings tabs are automatically set to be compatible with this Entry Queue 2 If required modify parameters making sure not to change the line rate or video settings If these settings change the Entry Queue and conference wi...

Page 124: ... detailed description of all parameters see the MGC Manager User s Guide Volume I Chapter 4 To create an On Going Conference 1 Expand the MCU tree right click the On Going Conferences icon and then click New Conference The Conference Properties General dialog box opens 2 In the Name box enter the conference name 3 In the Numeric ID box enter the desired conference Numeric ID ...

Page 125: ...luding layouts that are suitable for very large conferences Continuous Presence Software allows Continuous Presence conferences to be set up with two types of Video Layout formats 2x1 and 2x2 9 To have participants access the conference through an Entry Queue select the Entry Queue Access check box If selected the participant must dial the Entry Queue dial in number and enter the correct conferenc...

Page 126: ...rom their default values For more information about these Advanced parameters see the MGC Manager User s Guide Volume I Chapter 4 14 Select the Restricted option if all ISDN participants use restricted lines whose line rate for each channel is 56 Kbps instead of 64 Kbps 15 In the Line Rate field specify the transfer rate in Kbps In a Video Switching conference you must select the highest transfer ...

Page 127: ...IVR or None for a conference without voice messages An IVR service allows participants to interact with the MCU by using DTMF codes and provides functionalities such as Conference Entry password Conference Chairperson identification Roll Call Invite and Click View For more information about IVR see the MGC Manager User s Guide Volume II Chapter 2 17 If you have selected IVR in the Msg Service Name...

Page 128: ...er User s Guide Volume I Chapter 4 Video Conference Parameters 21 Optional Click the Participants tab to add predefined participants to the conference For more information on adding participants to a conference see To add a pre defined participant to a conference on page 5 16 22 If you selected Continuous Presence in the Video Session area of the General tab click the Video Sources tab The Confere...

Page 129: ...ts For more details see the MGC Manager User s Guide Volume I Chapter 4 25 Use the default values for the remaining parameters These parameters are detailed in the MGC Manager User s Guide Volume I Chapter 4 26 Click OK The conference starts The Click View application available on participants endpoints allows participants to modify their Personal Layouts and the chairperson to modify the conferen...

Page 130: ...ng Room 1 Expand the MCU tree 2 Right click the Meeting Rooms Entry Queues SIP Factories icon and then click New Meeting Room The Conference Properties dialog box opens 3 Define the parameters in the General Settings Participants and Video Sources tabs as described in steps 2 26 in Creating an On Going Video Conference on page 7 6 The Video Meeting Room is added to the Meeting Rooms Entry Queues S...

Page 131: ...C Administrator s Guide Resource Report The Resource Report displays the number of ports that can be allocated to participants and the number of ports that are currently assigned to On Going Conferences soon to begin reservations and Meeting Rooms To view the MCU resources Right click the MCU icon and then click Resource Report ...

Page 132: ... used by participants to connect to the system and Media Resources that are used by the system to run different types of conferences Total Total number of resources of the same type installed on the system Bad The number of disabled or faulty resources of each type Active The number of ports currently used to run conferences for each resource type Non Reserved The number of ports that are not rese...

Page 133: ...equire Audio Video Data or MUX resources depending on the type of participant and the type of conference In the example shown here the MCU contains one Network Interface module connected to a E1 span totaling 30 channels 1 x 30 channels Reserved For each resource type the number of active ports plus the number of ports for conferences that have reserved resources but disconnected participants and ...

Page 134: ...ts so if one type of participant were to use some resources the available resources for all other types of participants rows would be less The Resources Report displays the total number of IP ports available according to the Conference Type Line Rate and Encryption in the format Media_Line Rate_Conference Type Media may include Voice Video or Encrypted Video ports For example VOICE_ONLY designatin...

Page 135: ...ts Total number of ports available for participants using T 120 These resources are used by ISDN and MPI participants and can be used across multiple T 120 cards Audio 15 The Audio 15 card can support 48 or 96 ports depending on the audio algorithm used by the endpoint Audio Only participants using Audio cards do not require MUX card resources and each Audio card is not limited in the number of co...

Page 136: ... MUX Displayed is the total number of MUX ports available according to the card type line rate and encryption A conference can be run on multiple MUX cards Encrypted participants always require MUX resources and use more resources than a regular participant IP Video participants do not require the MUX card as all IP cards have built in MUX functionality Port Unit Allocation Area The Port Unit Allo...

Page 137: ...ct that there may be faulty units allowing the system to allocate other units for the conferences while the faulty units are replaced or reset However this mode should not be used when debugging the system as the problems will be inconsistent if the problematic units are not used constantly Terminal The system always starts the unit allocation from the first free unit on the first card This mode m...

Page 138: ...nal modules 1 In the Browser pane expand the MCU tree 2 Expand the MCU Configuration tree 3 Expand the Cards tree All the MCU slots are listed 16 slots for the MGC 100 8 slots for the MGC 50 Empty slots are indicated by a grey card icon Occupied slots are indicated by a green card icon The name of the card occupying the slot appears next to the slot number occupied slot empty slot ...

Page 139: ...t to the slot icon Table 4 2 describes the Status pane columns Table 8 2 MCU s Cards Status Columns Field Description Slot Displays the slot icon and number a grey icon indicates an empty slot and a green icon indicates an occupied slot Type Displays the type of card that occupies the slot The following card types are available as listed in Table 4 1 Network Net 2 Net 4 Net 8 MPI 4 MPI 8 IP 12 IP ...

Page 140: ... card or MPI Span was configured as the Primary network interface for clocking and which one is used as backup Changes take effect and are updated during the next MCU reset or power up Status Indicates the card status Normal or Faulty Occupied Units Indicates the units on the card that are currently used to run conferences For example 1 6 indicates that two units unit 1 and unit 6 are used to run ...

Page 141: ...r 8 Management Tools 8 11 MCU Faults Report The Faults function records faults related to the MCU that are encountered during operation To view the Faults list 1 Right click the MCU icon and then click Faults ...

Page 142: ...el The Levels and their icons are detailed in the Level field Category Lists the type of fault The following categories may be listed File the fault is caused when a problem is detected in one of the files stored on the MCU s hard disk Reservation indicates that conferences that were reserved in the system when the system was shut down were not recovered when the system restarted Card indicates pr...

Page 143: ...ernal software errors that are reported by the software program Startup indicates errors that occurred during system startup Level Indicates the severity of the problem There are three fault indicators Major Error Minor Error MCU Startup indicator System Message The icon of the fault Level appears in the Time column Code Indicates the code of the problem according to the fault category A list of c...

Page 144: ... will be reconnected to the conference When the MCU is started only the list of near future reservations is loaded to the MCU memory while the information of all other reservations are kept on the MCU s hard disks resulting in faster loading time To reset the MCU Right click the MCU icon and then click Reset MCU When the MCU is restarts the MCU icon changes accordingly Obtaining Additional Informa...

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