* - The right LED is not used on the primary network connection port (farthest left on the back of the
system).
Related Links
Configuring Wired LAN Settings
on page 11
Fix Polycom Acoustic Fence Issues with G7500
If you’re using Polycom Acoustic Fence technology with your G7500 system and notice it isn’t working,
you may have to reconnect your microphones.
Procedure
1.
Disconnect all microphones from the
LLN
ports on the back of your system.
2.
Reconnect the microphones (connect the primary microphone first).
Related Links
on page 68
Test Connection with Another System
With a ping test, you can check if your system can call another system.
This test isn’t available on the TC8 device and the system web interface.
Procedure
1.
In the local interface, from the right border of your screen, swipe left.
2.
Go to
Settings
>
Diagnostics
.
3.
Go to
Ping
.
4.
Enter the IP address or URL of the system you want to call.
5.
Select
Start
.
If the test is successful, an abbreviated Internet Control Message Protocol (ICMP) message displays. You
see H.323 or SIP information depending on how the far-site system is configured.
Run a Trace Route
You can run a trace route to identify network connectivity issues with your system.
This test isn’t available on the TC8 device and the system web interface.
Procedure
1.
In the local interface, from the right border of your screen, swipe left.
2.
Go to
Settings
>
Diagnostics
.
3.
Go to
Trace Route
.
4.
Enter the IP address or URL with which to run the trace route.
5.
Select
Start
.
Troubleshooting
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