Appendix A: Contacting Plextor Technical Support
56
Plextor Manager 2000 User’s Manual
Before You E-mail/Log On/FAX/Call
Please gather as much of the following information as possible before contacting us.
•
The serial number and TLA number of your Plextor CD-ROM drive or
PlexWriter. Your serial number can be found both on the warranty card that
accompanied the drive and on a label on the drive itself. The TLA number
appears both on the drive label and on a sticker at the rear of internal drives. Or
you can also find it using Plextor Manager’s Drive Properties | Details screen (if
you were successful in your installation of Plextor Manager 2000 and the drive).
•
The version of Plextor Manager 2000 you are using.
•
The latest version of firmware you loaded onto the drive, if applicable.
•
If you are using a SCSI interface, the name and model number of your SCSI
interface board (e.g., Adaptec AHA-2940, Advansys ABP-930UA).
•
If you are using a SCSI interface, the version of the software device drivers, if
any, that came with your SCSI interface board. (This typically is found on the
label of the floppy disk or CD-ROM that contains the device drivers.)
•
If you are using an ATAPI (EIDE) interface, the name and model of the ATAPI
controller, if available. (The controller is on the computer’s motherboard. Its
name and model number may be available in the computer’s documentation, or it
may be visible on the screen during boot-up.)
•
The version of the Windows operating system you are using.
•
The brand name and model number of your computer (e.g., Dell 466/NP, Micron
P66PCI Powerstation, ALR Evolution V, Performa 575, etc.).
•
The type of VGA, Super VGA, or other graphics card you use.
•
Brand name and model number of any other peripherals you have installed or
connected to your computer (e.g., CD-ROM, scanner, fax board, network board).
