Plextor Manager 2000 User’s Manual
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Appendix A: Contacting Plextor Technical Support
Store Plextor’s email, web site, phone, and fax numbers in a convenient location.
Keep your drive’s serial number and a copy of your sales receipt handy as well.
If you experience a problem while installing or operating this application, please
refer first to the sections of the manual regarding setup and installation. You may
also wish to refer to PlexHelper or the Frequently Asked Questions (FAQ) section of
our web site to assist you in troubleshooting the problem on your own.
NOTE: We encourage you to go the Plextor web site (www.plextor.com) before
attempting to contact Technical Support. The answers to the most common questions
callers ask can be found quickly in the FAQ area.
If you have not been successful in your quest, our Technical Support Department
will help you solve problems that relate specifically to your PlexWriter drive and
Plextor software. In many cases, a problem that appears to be caused by your
software or PlexWriter actually originates in another part of your computer. In such
instances, our technical support staff will try to help you identify the part (e.g., SCSI
interface board) at fault and will refer you to the manufacturer of that part for further
assistance.
How to Contact Us
There are several ways for you to contact Plextor’s Technical Support Department:
•
Visit our web site (www.plextor.com) for answers to Frequently Asked
Questions.
•
Send us email at [email protected], or send a fax to the attention of the
Technical Support Department at 408-986-1010. Include your telephone number
and the hours during which you can be reached. Be as detailed as possible in
describing your problem. It is helpful if you also send us information about your
computer, such as hardware configuration, versions and names of drivers, etc.
•
Call 1-800-886-3935. (If you are outside the U.S., call 1-408-980-1838.) Select
option 2, the technical support extension.)
