Planet NAS-5400, User Manual

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Q: Local users cannot access NAS-5000 Series Manager.
A: Possible reasons a user
’
s account on the local machine cannot connect to the NAS-5000
Series Manager may include:
1. The account was originally a Windows domain account. The system administrator did
not setup a password when adding it to the local accounts.
2. If the client platform is using a language different from the one used on NAS-5000
Series Manager, then the client might be reading random codes when using the system.
The system administrator has to re-set the languages on NAS-5000 Series Manager so
that they are readable by the client.
3. The user may not be able to launch NAS-5000 Series Manager via PLANET NAS-5000
series Assistant if he has installed a browser other than IE (e.g. Netscape) and
uninstalled it. We suggest that you use a computer without other browsers installed
and uninstalled.
Q: E-mail notifications not received.
A: If you don
’
t receive e-mail notifications from the server, go to NAS-5000 Series Manager,
“
Server Information
à
System Log
”
, and check the messages in the log. The following error
messages refer to undelivered mail notifications:
1. Cannot resolve the host address: xxxxxx, errcode: xxx.
This message indicates that the DNS server could not verify the SMTP server name you
provided. This may be due to one of the following reasons:
i. DNS entry error
ii. DNS server powered down
iii. Incorrect domain name
iv. Incorrect SMTP server
Verify these options and try again.