Planet NAS-5400, User Manual

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6. If users have added the NAS server into a Windows domain, please check that the
Windows domain controller is operating normally. The system administrator can try to
re-join the NAS server to the Windows domain in NAS-5000 Series Manager. In
addition, please check the client failed to access the NAS server has correctly logged
onto the same Window domain.
7. Check to see if there are any hosts on the network using the same IP or server name
as the NAS server. If there are, correct the situation as soon as possible.
8. When a Windows 2000 client cannot access privileged files unexpectedly, it could be
the client has been logged in as a guest because the wrong account name was entered
when logging on to the NAS server. Please log out of the server and log in again.
9. If all the above settings are correct, please reboot the NAS server.
Q: After the Windows XP Professional client successfully logs in the NAS server, the NAS
server does not require user authentication when the client logins again after the client PC
is rebooted.
A: This is a new feature
“
manage my network password
“
of Windows XP Professional. When
logging in a NAS server for the first time, if user checks the box
”
Remember My Password
”
at the bottom of the account/password prompt, the user does not need to input the account
and password the next time he/she logs in again even after rebooting or logging out the
client PC.
If the client wants to disable this option, go to
”
Control Panel/User Account
”
to select the
account to be changed. Click
”
Related Tasks/Manage my network password
”
and delete
the password to be removed.
Q: Cannot find the NAS server via Chooser or Network Browser from Mac clients.
A: Please check the followings:
1. Make sure the NAS server has been turned on and connected on the LAN.
2. Check if the Mac client is able to connect with other AppleTalk servers. If not, the
network settings of this Mac client are incorrect.
3. Make sure the system administrator has enabled Apple networking connections over
AppleTalk or TCP/IP protocol, and make sure the network adapter that belongs to the
sub-net where AppleTalk service is provided is working properly.
Q: PLANET NAS-5000 series Assistant for Mac OS cannot find the NAS server with
"Unknown" status.