Pitney Bowes DA500/DA550 Operator Guide
6-7
Troubleshooting • 6
Problem
Address too High
Reason:
Address field is within 1/10" of the top edge
of the media.
Solution:
Move address field down to within DMM
specifications.
Problem
Paper Out or Paper Jam
Reason:
Input area is empty.
Solution:
Refill the input area.
Reason:
H-Block separators not adjusted correctly.
Solution:
Adjust the H-Blocks to the thickness of the
material you're running. See page 3-7.
Reason:
Paper jam obstructing paper path.
Solution:
Clear obstructed path.
Reason:
Dirty paper feed sensor.
Solution:
Clean sensor with compressed air. See page
5-3.
Problem
Shuttle Jam
Reason:
Envelope thickness lever is set too low for
material.
Solution:
Open the transport door and adjust the media
thickness lever. See page 3-15.
Reason:
Lower rail shaft dirty.
Solution:
Wipe lower rail shaft clean.
Barcode
Problems
(continued)
Other
Problems
