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8.8
PMS (Property Management System)
PMS stands for Property Management System and is a name used for any software suite that a hotel
can use to control their premise. Mostly this has to do with their day to day business like checking
In/Out people, having the bill information available, managing room service, managing maid service
and so on. A small part of this information can actually be reused and provided to our TV’s with the
purpose of creating a richer customer experience.
The full extent of what PMS can do and how it’s need to be setup from end to end can be found in the
CMND manual “CMND & Check-In” which can be found at http://www.cmnd.io.
8.8.1
TV configuration
For CMND&Check-In to work the TV’s need to contain a Room ID as all communication between the
PMS system of the hotel, the interface between PMS and CMND, CMND and the TV’s is based on the
Room ID. If you have identical Room ID’s the TV’s will share the PMS information. So if a guest is
checked in they will see their name on both TV’s. When reading messages the status will be synced
between the two TV’s as well.
To enable PMS integration on the TV side you need to set [Professional menu][Guest
Management][PMS][Default Dashboard PMS] to [On] and [Professional menu][ Wireless and
Networks][Control TV over IP][PMSService] to [On]
8.8.2
Clearing personal data
When CMND&Check-In is enabled on a TV the user data behavior can also be changed to accommodate
for this. Meaning that instead of the personal information being cleared every time the TV goes to
standby or switches on you can now clear the user data based on check-in/checkout.
This can be changed in [Professional menu][Guest Management][Clear User Data]. When setting this
to [CheckIn and CheckOut] the guest will keep the settings in TV until the duration of her/his stay (until
checkout is done.
Depending on the features enabled on CMND and the features that the Hotel’s PMS system supports
you can unlock several additional features in the TV.
