53
TECHNICAL SUPPORT AND SERVICE
Should you need technical information e.g. for the assembly, expansion or compatibility of your
system configuration, please refer to your retailer, who will advise you with corresponding compe-
tence and offer you the suitable expansion products. The experienced AMIGA- resp. phase 5 digi-
tal products retailers have the necessary knowledge as well as additional service information,
which will contribute to fast problem solution in case of simple technical problems or compatibility
matters. Also for the assessment of possible guarantee cases (please also refer to the chapter
Handling of guarantee cases, returns) your retailer can assist you.
Furthermore, you will receive comprehensive support information through our World Wide Web-
server in the Internet. You will reach our homepage under:
+
http://www.phase5.de
Here you can request all sorts of technical information to actual and future products, which are
important for general information or technical support. These information are permanently actuali-
zed, and contain e.g. hints to tested and suitable hardware expansions or well-known error sour-
ces and compatibility restrictions as well as tips and infos for solving occuring problems. Of cour-
se actual software updates can be downloaded as well.
Actual updates of software drivers for our products, as far as available, can also be obtained
through our FTP-server. You will reach our server under :
+
ftp://ftp.phase5.de
Should your retailer at times be unable to help you, or you have no access to our electronic sup-
port media, please refer in writing, by fax or by phone to our support department (see next chap-
ter "Support, guarantee handling, returning").
SUPPORT, GUARANTEE HANDLING, RETURNS
For the handling of guarantee cases, in Germany please contact.
phase 5 digital products
In der Au 27
D-61440 Oberursel,
Germany
Support department:
Phone:
Fax:
In all other countries kindly directly contact our distributors or your retailer for the handling of gua-
rantees. Please be aware that returns will only by accepted after advance agreement and autho-
rization through our support. This assigns a RMA-number, which has to be marked good legibly on
the return package. Please be aware that returns without RMA-number cannot be handled. Also,
unfree returns are not accepted.
Summary of Contents for CYBERSTORM MKIII
Page 1: ...ANWENDERHANDBUCH USERS MANUAL PAGES 29 55...
Page 29: ...NOTIZEN 27...
Page 57: ...55 NOTES...
