Pentair FLECK 5800, Service Manual

Page: 17 / 48

TROUBLESHOOTING
Problem Cause Correction
Valve constantly
regenerates
Error in programming has caused
a regeneration loop condition in the
control.
Disconnect the motor from the control circuit board (see "WIRING DIAGRAM" on
page 43 for location on circuit board). A Motor Stall error will occur, allowing
access to Master Settings. Navigate to the Valve screen and check Regen Type
settings. Ensure that the value for Capacity is larger than the value for Hardness,
and save settings.
If the error continues to occur, unplug the unit, put it into bypass and contact
technical support.
Error Alerts
NOTE: An Error Alert appears on the Home screen if an error condition is detected. Press the Error Alert button to view the
error message.
NOTE: Most error alerts are cleared at regeneration. If the error persists following a regeneration attempt the appropriate
reset and recovery procedure below or contact technical support.
Error Screen
Display
App Display Cause Reset and Recovery
Motor Stall
Motor Run-On
No changes
detected in the
optical sensor for 6
seconds
Motor stall
No state changes in
the optical sensor
are detected for six
seconds.
Unplug the unit and plug back in. Allow the control to attempt to find position
again.
Verify the optical sensor is in place with the wires connected to the circuit
board. Verify the motor and drive train components are in good condition and
assembled properly. Check the valve and verify that the piston travels freely.
Replace/reassemble the various components as necessary.
Plug the unit back in and observe its behavior. If the error reoccurs, unplug
the unit, put it into bypass and contact technical support.
Optical Sensor
Undesired change
detected in the
optical sensor
Optical sensor
An undesired optical
sensor state change
occurred.
Non-critical error. Extra optical sensor pulse detected. Press the
Regeneration button to advance motor to clear error.
Flow meter error
Continuous Flow
Flow meter
The flow meter has
reported continuous
flow for more than 24
hours.
Error will clear when flow to meter drops below 0.5 GPM or 1 LPM. If
continuous flow is expected, turn plumbing leak detection off in Master
Settings.
Over current
Motor over current
detected
Over current
Motor drew too much
current
Attempt to perform a manual regeneration. If error continues, call technical
support.
Flow meter error
No flow detected Flow meter
No flow has been
detected for 7 days.
Error will clear when a flow pulse is detected. Check to ensure meter cable is
properly installed and meter spins freely. Clear meter of debris if necessary. If
error continues, call technical support.
No regeneration for
100 days
No regen
100 day
The valve has not
regenerated in more
than 100 days.
Initiate a regeneration.
Service Interval Service Interval
Service Interval timer
has expired.
From within Master Settings, navigate to the Assistance/Mainten. Interval
screen and set a new Service Interval time.
No Salt Detect
(international
version only)
No Salt Detect
When chlorine
generator is on but
does not read salt from
the chlorine generator.
Error will clear if salt is added to the brine tank and a manual regeneration is
performed.
Emergency Regen
Occurred
Emer Reg
Occur
Over 105% of the total
capacity (e.g., volume
plus reserve) has been
depleted
Error will clear when regeneration occurs. When the Emergency Regen is
enabled, the Emergency Regen Occurred error alert will display to let the
user know an Emergency Regen Occurred. Repeated Emergency Regen may
indicate an undersized system.
IOT Conn
Failure
XTRI & IOT Board
Communication not
working
Remove data cable. Reset IOT Board by reset button on top, then plug data
cable back in.
Offline
WiFi Connection has
been disrupted for
more than 60 minutes
Verify WiFi is not experiencing any issues.
FLECK 5800/5810/5812 XTR I Service Manual • 17