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12 • Contacting Patton for assistance
SmartNode 1000 and 2000 Series Getting Started Guide
158
Warranty Service and Returned Merchandise Authorizations (RMAs)
Out-of-warranty service
Patton services what we sell, no matter how you acquired it, including malfunctioning products that are no
longer under warranty. Our products have a flat fee for repairs. Units damaged by lightning or other catastro-
phes may require replacement.
Returns for credit
Customer satisfaction is important to us, therefore any product may be returned with authorization within 30
days from the shipment date for a full credit of the purchase price. If you have ordered the wrong equipment or
you are dissatisfied in any way, please contact us to request an RMA number to accept your return. Patton is
not responsible for equipment returned without a Return Authorization.
Return for credit policy
•
Less than 30 days: No Charge. Your credit will be issued upon receipt and inspection of the equipment.
•
30 to 60 days: We will add a 20% restocking charge (crediting your account with 80% of the purchase price).
•
Over 60 days: Products will be accepted for repairs only.
RMA numbers
RMA numbers are required for all product returns. You can obtain an RMA by doing one of the following:
•
Completing a request on the RMA Request page in the Support section at
www.patton.com
•
By calling
+1 (301) 975-1000
and speaking to a Technical Support Engineer
•
By sending an e-mail to
All returned units must have the RMA number clearly visible on the outside of the shipping container. Please
use the original packing material that the device came in or pack the unit securely to avoid damage during
shipping.
Shipping instructions
The RMA number should be clearly visible on the address label. Our shipping address is as follows:
Patton Electronics Company
RMA#: xxxx
7622 Rickenbacker Dr.
Gaithersburg, MD 20879-4773 USA
Patton will ship the equipment back to you in the same manner you ship it to us. Patton will pay the return
shipping costs.
Summary of Contents for 1000
Page 12: ...Compliance Information SmartNode 1000 and 2000 Series Getting Started Guide 12 Compliance...
Page 52: ...2 Product Overview SmartNode 1000 and 2000 Series Getting Started Guide 52...
Page 62: ...3 Planning the installation SmartNode 1000 and 2000 Series Getting Started Guide 62...
Page 70: ...4 SmartNode 1200 installation SmartNode 1000 and 2000 Series Getting Started Guide 70...
Page 82: ...5 SmartNode 1400 installation SmartNode 1000 and 2000 Series Getting Started Guide 82...
Page 92: ...6 SmartNode 2300 installation SmartNode 1000 and 2000 Series Getting Started Guide 92...
Page 110: ...7 SmartNode 2400 installation SmartNode 1000 and 2000 Series Getting Started Guide 110...
Page 126: ...8 Line power module installation SmartNode 1000 and 2000 Series Getting Started Guide 126...
Page 134: ...9 Interface card installation SmartNode 1000 and 2000 Series Getting Started Guide 134...
Page 151: ...151 Chapter 11 Monitoring Status Chapter contents Status LEDs 153...
Page 152: ...11 Monitoring Status SmartNode 1000 and 2000 Series Getting Started Guide 152...
Page 154: ...11 Monitoring Status SmartNode 1000 and 2000 Series Getting Started Guide 154 Status LEDs...
Page 156: ...12 Contacting Patton for assistance SmartNode 1000 and 2000 Series Getting Started Guide 156...
Page 160: ...A Specifications SmartNode 1000 and 2000 Series Getting Started Guide 160...
Page 166: ...B Cabling SmartNode 1000 and 2000 Series Getting Started Guide 166...
Page 175: ...T1 PRI 175 SmartNode 1000 and 2000 Series Getting Started Guide B Cabling...
Page 176: ...B Cabling SmartNode 1000 and 2000 Series Getting Started Guide 176 T1 PRI...
Page 178: ...C Port pin outs SmartNode 1000 and 2000 Series Getting Started Guide 178...