Introduction
157
SmartNode 1000 and 2000 Series Getting Started Guide
12 • Contacting Patton for assistance
Introduction
This chapter contains the following information:
•
“Contact information”
—describes how to contact PATTON technical support for assistance.
•
“Warranty Service and Returned Merchandise Authorizations (RMAs)”
—contains information about the
RAS warranty and obtaining a return merchandise authorization (RMA).
Contact information
Patton Electronics offers a wide array of free technical services. If you have questions about any of our other
products we recommend you begin your search for answers by using our technical knowledge base. Here, we
have gathered together many of the more commonly asked questions and compiled them into a searchable
database to help you quickly solve your problems.
Patton support headquarters in the USA
•
Online support: available at www.patton.com
•
E-mail support: e-mail sent to [email protected] will be answered within 1 business day
•
Telephone support: standard telephone support is available five days a week—from
8:00 am
to
5:00 pm EST
(
1300
to
2200 UTC/GMT
)—by calling
+1 (301) 975-1007
•
Fax:
+1 (253) 663-5693
Alternate Patton support for Europe, Middle East, and Africa (EMEA)
•
Online support: available at www.patton-inalp.com
•
E-mail support: e-mail sent to [email protected] will be answered within 1 business day
•
Telephone support: standard telephone support is available five days a week—from
8:00 am
to
5:00 pm CET
(
0900
to
1800 UTC/GMT
)—by calling
+41 (0)31 985 25 55
•
Fax:
+41 (0)31 985 25 26
Warranty Service and Returned Merchandise Authorizations (RMAs)
Patton Electronics is an ISO-9001 certified manufacturer and our products are carefully tested before ship-
ment. All of our products are backed by a comprehensive warranty program.
Note
If you purchased your equipment from a Patton Electronics reseller,
ask your reseller how you should proceed with warranty service. It is
often more convenient for you to work with your local reseller to
obtain a replacement. Patton services our products no matter how
you acquired them.
Warranty coverage
Our products are under warranty to be free from defects, and we will, at our option, repair or replace the prod-
uct should it fail within one year from the first date of shipment. Our warranty is limited to defects in work-
manship or materials, and does not cover customer damage, lightning or power surge damage, abuse, or
unauthorized modification.
Summary of Contents for 1000
Page 12: ...Compliance Information SmartNode 1000 and 2000 Series Getting Started Guide 12 Compliance...
Page 52: ...2 Product Overview SmartNode 1000 and 2000 Series Getting Started Guide 52...
Page 62: ...3 Planning the installation SmartNode 1000 and 2000 Series Getting Started Guide 62...
Page 70: ...4 SmartNode 1200 installation SmartNode 1000 and 2000 Series Getting Started Guide 70...
Page 82: ...5 SmartNode 1400 installation SmartNode 1000 and 2000 Series Getting Started Guide 82...
Page 92: ...6 SmartNode 2300 installation SmartNode 1000 and 2000 Series Getting Started Guide 92...
Page 110: ...7 SmartNode 2400 installation SmartNode 1000 and 2000 Series Getting Started Guide 110...
Page 126: ...8 Line power module installation SmartNode 1000 and 2000 Series Getting Started Guide 126...
Page 134: ...9 Interface card installation SmartNode 1000 and 2000 Series Getting Started Guide 134...
Page 151: ...151 Chapter 11 Monitoring Status Chapter contents Status LEDs 153...
Page 152: ...11 Monitoring Status SmartNode 1000 and 2000 Series Getting Started Guide 152...
Page 154: ...11 Monitoring Status SmartNode 1000 and 2000 Series Getting Started Guide 154 Status LEDs...
Page 156: ...12 Contacting Patton for assistance SmartNode 1000 and 2000 Series Getting Started Guide 156...
Page 160: ...A Specifications SmartNode 1000 and 2000 Series Getting Started Guide 160...
Page 166: ...B Cabling SmartNode 1000 and 2000 Series Getting Started Guide 166...
Page 175: ...T1 PRI 175 SmartNode 1000 and 2000 Series Getting Started Guide B Cabling...
Page 176: ...B Cabling SmartNode 1000 and 2000 Series Getting Started Guide 176 T1 PRI...
Page 178: ...C Port pin outs SmartNode 1000 and 2000 Series Getting Started Guide 178...