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Troubleshooting (Advanced)
When these operations are performed, the battery running time will be reduced to some extent. We thus
recommend that when these phenomena do not occur, you should select [Battery (Windows XP Standard)] in
[CPU Idle Setting], and return [Power schemes] in [Power Options] to [Panasonic Power Management].
As a result of the LAN communications speed being extremely low, or a wireless LAN connection being lost,
if the CPU power-saving setting is set, then when the LAN or whatever is not used, it is recommended to
return to the above settings.
Sensor does not work
Exported passport can help you if you need to replace the sensor.
• Log on to Windows as an Administrator.
You can always access the computer by using your Windows log on password. In convenient mode, any user can
access the computer by using your Windows log on password.
• To access [File Safe], [Personal Safe]
[File Safe] can be always accessed by using the [File Safe] backup password. [Personal Safe] can be always accessed
by using the [Personal Safe] backup password.
• Other functions
Replace/Repair the sensor, then follow the instructions in section “Replacing sensor.” (
Some limited functions (e.g. deleting passport) are available without a functional sensor. In case of deleted operation, it
is necessary to cancel the fingerprint verification operation to get to the password dialog.
User cannot use enrolled finger. (e.g. injury)
It is strongly recommended to enroll at least two fingers to avoid this problem.
If you enrolled multiple fingers, simply use other finger. If you only enrolled one finger that can be used, we recommend to
use the [Manage Fingerprints] wizard and enroll additional fingerprints.
If none of your enrolled fingers can be used, follow this procedure:
A
Log on to Windows as an Administrator.
You can always access the computer by using your Windows log on password. In convenient mode, any user
can access the computer by using your Windows log on password.
B
Update the enrolled fingerprints.
To be able to fully use Protector Suite, you need to have usable enrolled fingerprints. Enter the [Manage
Fingerprints] wizard.
• If you do not use backup password, you can still enter using the Windows password.
• If you use backup password, you can enter using the backup password.
Problems with Fingerprint Reader (Only for model with
Fingerprint Reader)
