Panasonic KX-NS700, User Manual

Page: 361 / 394

For Call
1.
On the Call—Filter Settings—Select Group screen, set the group to analyse as follows:
a.
Click Select .
b.
Click the ICD group name you want to analyse from the ICD group names displayed on the Available
Group for ACD Report window. (Maximum 64 groups displayed)
c.
Click ==> to move the ICD group you selected in step b. to the Selected Group for ACD Report
window. (Maximum 64 groups)
To delete an ICD group from the
Selected Group for ACD Report window, click the ICD group name,
and then click <== .
d.
Click OK .
2.
Select the target time period for the ACD report on Call—Filter Settings—Select Period .
3.
Select the target for an ACD report from the following, and then configure the filter settings on the
Call—Call Filter Mode screen.
•
Caller ID/CLIP Filter : You can filter by Caller ID or CLIP.
a.
Click Caller ID/CLIP Filter .
b.
Enter the caller ID or CLIP as the target to analyse (maximum 10).
•
Talk/Wait Duration Filter : You can filter by continuous talk time or wait time.
a.
Click Talk/Wait Duration Filter .
b.
Select Talk Time or Wait Time from the Mode drop-down list.
c.
Set the target time range to filter.
To set the minimum time duration, click
Min. , and set the time (0:00–23:59).
To set the maximum time duration, click Max. , and set the time (0:00–23:59).
•
Lost Call Filter : You can filter by lost calls.
a.
Click Lost Call Filter .
4.
To show the report on a group basis, perform the following steps:
a.
Click View Report .
The ACD Report - Call Report screen is displayed.
The filtered data is shown as follows:
Call ACD Report
- Call Report Start Date The start date of the call.
Start Time The start time of the call.
(HH:MM:SS)
End Date The end date of the call.
End Time The end time of the call.
(HH:MM:SS)
Result The processing result. (Answered/
Abandoned/Overflowed)
ICDG The incoming ICD Group number.
Answering
Agent The answering member. (Extension
Name/Extension Number)
Talk Time The talking time. (HH:MM:SS)
Wait Time The waiting time. (HH:MM:SS)
Trunk The incoming trunk group number.
Caller ID/
CLIP The caller’s number.
No graphical data is supported for Call Report.
User Manual 361
4.1.3 Supervisory Monitor (ACD) Control