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Panasonic KX-NS700, User Manual

The Panasonic KX-NS700 user manual is essential for getting the most out of your device. Discover all the features, settings, and troubleshooting tips in this comprehensive manual available for free download at manualshive.com. Maximize your experience with this powerful communication system with just a few simple clicks.

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ACD supervisor

ICDG-B

ICDG-A

Start ACD logging*

1

Start ACD logging*

1

Start Monitor

Start Monitor

Real-time ICDG information

Real-time ICDG information

Desired Filter set

View ACD report

ACD report

Print

Export (CSV only)

Graph

[Group Monitor Example]

Standard Mode

[Graph Example]

*1

Recording ACD report data is enabled at the same time the Group monitor starts.

 Monitor Control & Execute

A user designated as an ACD Supervisor or Administrator can specify certain ICD groups to monitor and
configure the monitoring settings. Finally, the user can start the monitor.

To configure the monitor settings and start monitoring

You can configure the monitor control settings in the 

Group Monitor

 of the 

ICDG Management

 in Web

Maintenance Console.

1.

On the left side of the screen, click 

Users

 

®

 

ICDG Management

 

®

 Group Monitor

.

2.

Select an ACD Supervisor from the 

Supervisor selection

 drop-down list.

3.

On the 

Layout

 of the 

Basic Settings

, select the layout for showing the monitor results.

4.

Select the ICD Group that you want to monitor from the 

Select ICD Group

 drop-down list.

356

User Manual

4.1.3 Supervisory Monitor (ACD) Control

Summary of Contents for KX-NS700

Page 1: ...fully before using this product and save this manual for future use In particular be sure to read 1 1 1 For Your Safety Page 14 before using this product KX NS700 PFMPR Software File Version 004 10000 or later Manuals and supporting information are provided on the Panasonic Web site at http panasonic net pcc support pbx ...

Page 2: ...incoming call or a message waiting by the lamp if it is equipped ENTER Navigator Key Jog Dial Message Ringer Lamp Easy Operation Consult your dealer 1 1 Before Operating the Telephones Page 14 Remote Office This PBX supports the use of SIP phones connected from a remote office over an IP network through an SBC session border controller SIP phones can be set up by simply connecting the phones to th...

Page 3: ...e Wireless XDP Parallel Mode Page 213 1 8 Using the Unified Messaging Features Page 141 This PBX offers a built in Call Centre feature called Incoming Call Distribution ICD Group Incoming calls to an ICD Group can be queued or redirected to a preprogrammed destination answered in order of priority and monitored by a supervisor extension Queuing Customers ICD Group Call Centre Communication Assista...

Page 4: ...sion Initiation Protocol for communication SLT Single Line Telephone PT is used as a generic term to represent IP PT DPT APT and Display PT The suffix of each model number e g KX NS700NE is omitted The following icons are used frequently Conditions Hints Functional Limitation Depending on the PBX s software version some features may not function For details about which versions support these featu...

Page 5: ...ephone types are clearly indicated IP PTs SIP extensions may become busy and you may not be able to make or receive calls depending on the network status The contents of this manual apply to PBXs with a certain software version as indicated on the cover of this manual To confirm the software version of your PBX consult your dealer Product specifications are subject to change without notice The pre...

Page 6: ... 9 L CO outside phone no For KX UT series Press ENTER To call with a verification code Off hook PT SLT PS SIP Extn 7 4 Enter 47 Enter verification code PIN verification code Enter verification code max 4 digits Enter verification code PIN max 10 digits If a wrong verification code PIN is entered you hear an alarm tone desired phone no Dial desired phone number Seize an outside line before entering...

Page 7: ...ss ENTER for KX UT series Press ENTER After entering 0 for Cancel Go on hook For KX UT series max 26 digits For non KX UT series SIP phone users a The following features are available for SIP phone users Making calls Answering calls Holding calls Transferring calls You cannot go on hook before the transferred party answers b The available operations using feature numbers are limited Refer to the t...

Page 8: ...t reconnect to it if you are on a call For KX NT300 series and KX NT500 series users if background music BGM is being played through your telephone while it is connected to the secondary PBX it will not reconnect to the primary PBX when it becomes available Notes for KX NT543 KX NT546 and KX NT560 IP PT Users While using a KX NT543 KX NT546 or KX NT560 IP PT in ECO mode IP network transmission spe...

Page 9: ...dentifying Malicious Calling Parties Malicious Call Identification MCID 64 1 4 During a Conversation 65 1 4 1 Transferring a Call Call Transfer 65 1 4 2 Holding a Call 72 1 4 3 Talking to Two Parties Alternately Call Splitting 78 1 4 4 Answering Call Waiting 80 1 4 5 Multiple Party Conversation 86 1 4 6 Mute 97 1 4 7 Letting Other People Listen to the Conversation Off hook Monitor 98 1 4 8 Using t...

Page 10: ...lephone One numbered extension 214 1 9 14 Clearing Features Set at Your Extension Extension Feature Clear 215 1 10 Utilising the Call Centre 217 1 10 1 Leaving an Incoming Call Distribution Group Log in Log out Wrap up 217 1 10 2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group Incoming Call Distribution Group Monitor 220 1 10 3 Forwarding a Waiting Call Manual Que...

Page 11: ...ng 308 3 1 2 Settings on the Programming Mode 310 3 1 3 Customising the Buttons 320 3 2 System Programming Using Web Maintenance Console 325 3 2 1 User Programming 325 4 Customising Extensions and the System for Managers 351 4 1 Manager Programming 352 4 1 1 Programming Information 352 4 1 2 Manager Programming 353 4 1 3 Supervisory Monitor ACD Control 355 5 Appendix 363 5 1 List of Operations by ...

Page 12: ...12 User Manual Table of Contents ...

Page 13: ...Section 1 Operation This section shows you step by step how to use each feature Read this chapter to become familiar with the many useful features of this PBX User Manual 13 ...

Page 14: ...tice means that misuse could result in death or serious injury CAUTION This notice means that misuse could result in injury or damage to property The following types of symbols are used to classify and describe the type of instructions to be observed This symbol is used to alert users to a specific operating procedure that must not be performed This symbol is used to alert users to a specific oper...

Page 15: ...nly be connected to the type of electrical power supply specified on the product label If you are not sure of the type of power supply to your home consult your dealer or local power company For safety purposes some products are equipped with an earthed plug If you do not have an earthed outlet please have one installed Do not bypass this safety feature by tampering with the plug Regularly clean d...

Page 16: ...he unit exposes any internal parts disconnect the power supply cord immediately and return the unit to your dealer Unplug this unit from the AC outlet if it emits smoke an abnormal smell or makes unusual noise These conditions can cause fire or electric shock Confirm that smoke has stopped and contact an authorised Panasonic Factory Service Centre This unit is equipped with an earthed plug For saf...

Page 17: ...m connection The power supply cord is used as the main disconnect device Ensure that the AC outlet is located near the equipment and is easily accessible Slots and openings in the front back and bottom of the cabinet are provided for ventilation to protect it from overheating these openings must not be blocked or covered The openings should never be blocked by placing the product on a bed sofa rug...

Page 18: ...utside lines 1 Disconnect the PBX from all outside lines 2 Connect known working single line telephones SLTs to those outside lines 3 Make a call to an external destination using those SLTs If a call cannot be carried out correctly there may be a problem with the outside line that the SLT is connected to Contact your telephone company If all SLTs operate properly there may be a problem with your P...

Page 19: ...t Instructions The following or similar rack mount instructions are included with the installation instructions a Elevated Operating Ambient If installed in a closed or multi unit rack assembly the operating ambient temperature of the rack environment may be greater than room ambient Therefore consideration should be given to installing the equipment in an environment compatible with the maximum a...

Page 20: ... handling For more information about collection and recycling of old products and batteries please contact your local municipality your waste disposal service or the point of sale where you purchased the items Penalties may be applicable for incorrect disposal of this waste in accordance with national legislation For business users in the European Union If you wish to discard electrical and electr...

Page 21: ...orks Co Ltd declares that the KX NS700NE and KX NS700UK are in compliance with the essential requirements and other relevant provisions of Radio Telecommunications Terminal Equipment R TTE Directive 1999 5 EC Declarations of Conformity for the relevant Panasonic products described in this manual are available for download by visiting http www ptc panasonic eu Contact to Authorised Representative P...

Page 22: ...event data leakage 2 Always make backups of data stored in the System Memory and or perform regular system data backups to a USB memory device or a NAS For details consult your dealer 3 To prevent illegal access from the Internet activate a Firewall 4 To avoid unauthorised access and possible abuse of the PBX we strongly recommend a Keeping the password secret b Selecting a complex random password...

Page 23: ...phone If you use a Panasonic proprietary telephone which does not have feature buttons you may change one of the unused flexible buttons to a feature button Refer to 3 1 3 Customising the Buttons Registration for your Portable Station PS SIP Phone Your PS or SIP phone must be registered with the PBX and assigned an extension number before initial use through system programming To confirm the exten...

Page 24: ...played message Refer to 1 14 Using a Telephone with a Display Notice In this manual the display messages are described in English Your Extension Number If you use a Panasonic display proprietary telephone you can check your own extension number on the display Press the TRANSFER button or Soft S1 button while on hook ECO mode If you use a KX NT543 KX NT546 or KX NT560 IP PT in ECO mode the ECO icon...

Page 25: ...phone outside line group no OR 8 9 0 OR CO Seize an outside line One of the following Press the CO button Dial automatic line access number 0 9 Dial outside line group access number and outside line group number See Programming for Related Programming if necessary Off hook One of the following Lift the handset Press the SP PHONE button Press the MONITOR button To start talking lift the handset Pre...

Page 26: ...eses like Account in this manual it means a flexible button has been made into an Account button For more information refer to 3 1 3 Customising the Buttons when using a PT or PS or Customising the Flexible Buttons when using Web Maintenance Console Note For KX UT series SIP phone users KX UT113 KX UT123 Customised buttons are not available Other than KX UT113 KX UT123 The following buttons can be...

Page 27: ...side calls to your group to a specified destination Group FWD Intercom calls Used to forward the intercom calls to your group to a specified destination Account Used to enter an account code Conference Used to establish a multiple party conversation Terminate Used to disconnect the current call and make another call without hanging up External Feature Access EFA Used to access special features off...

Page 28: ...tching Mode Automatic Manual Used to switch the time service mode Automatic or Manual Two way Record Used to record a conversation into your own mailbox Two way Transfer Used to record a conversation into the mailbox of a specific extension One touch Two way Transfer Used to record a conversation into the mailbox of a specific extension with one touch Live Call Screening LCS Used to monitor your o...

Page 29: ...f hook Talk Dial extension number or press DSS OR extension no DSS Feature title Operation steps The description of the icons are explained on Icon Descriptions Conditions Hints Programming References The related or required programming is noted To call using a directory refer to 1 14 2 Using the Directories Hands free Operation You can make an intercom call and have a conversation in hands free m...

Page 30: ...g KX T7600 series KX DT300 series KX DT500 series Display PT Proprietary Telephone with a Display e g KX NT346 KX NT546 KX DT346 KX DT546 KX T7636 PS Portable Station e g KX TCA364 KX WT115 SIP Extn SIP phone e g KX UT series SIP phones Third party SIP phones SLT Single Line Telephone e g KX T7710 30 User Manual 1 1 5 Before Operating the Telephones ...

Page 31: ...rnal Sensor IP PT IP Softphone CA 3 Client PC PC CTI Server Private IP Network ITSP 1 Network DCE 2 e g ADSL Modem WAN IP CS PS SIP Phone Voice Processing System Fax Machine SLT CS PS APT DSS Console DPT DSS Console 1 ITSP Internet Telephony Service Provider 2 DCE Data Circuit Terminating Equipment 3 CA Communication Assistant User Manual 31 1 1 5 Before Operating the Telephones ...

Page 32: ...N button once or twice depending on the mode of the SDN button For details refer to 1 5 1 Primary Directory Number PDN Secondary Directory Number SDN Extension To call using a directory refer to 1 14 2 Using the Directories For quick operation If you are an operator or dial some extensions frequently DSS buttons are useful Hands free Operation You can make an intercom call and have a conversation ...

Page 33: ...e outside line automatically Automatic Line Access PT SLT PS SIP Extn Off hook Talk Dial outside phone number Press L CO or enter automatic line access number OR 0 9 L CO outside phone no The automatic line access number default varies depending on country area To select an idle outside line in the specified outside line group automatically Outside Line Group Access PT SLT PS SIP Extn Off hook Tal...

Page 34: ... button It will re access the outside line and provide external dial tone Pressing the Terminate button will provide intercom dial tone You can dial the new phone number without going on off hook Hands free Operation You can make an outside call and have a conversation in hands free mode using the SP PHONE button Customising Your Phone 3 1 2 Settings on the Programming Mode Preferred Line Assignme...

Page 35: ...ustomising Your Phone 3 1 3 Customising the Buttons Create or edit a Network Direct Station Selection NDSS button Using an Account Code Account Code Entry You may give a specified account code to extension users and check their telephone usage You can specify an account code for each client and check the call duration PT SLT PS SIP Extn Enter Off hook account code Enter account code max 10 digits ...

Page 36: ...h 9 Depending on the settings of your PBX you may be required to enter an account code to make an outside call If you enter the wrong code press the key and re enter the account code For your convenience you can store the code with the phone number in the memory e g Speed Dialling Customising Your Phone 3 1 3 Customising the Buttons Create or edit an Account button 36 User Manual 1 2 1 Basic Calli...

Page 37: ...ess One touch Dialling Off hook One touch Dialling Customising Your Phone 3 1 3 Customising the Buttons Create or edit a One touch Dialling button store the desired phone number or feature number Using Numbers Stored at Your Extension Personal Speed Dialling You can store up to 100 numbers at your extension for your personal use This feature is also known as Station Speed Dialling To store a phone...

Page 38: ...d dialling number 3 digits system speed dialling no Press AUTO DIAL or enter OR To call using a directory refer to 1 14 2 Using the Directories For SIP phone users Telephones display only system speed dialling numbers To a Preset Number by Going Off hook Hot Line You can make an outside call simply by going off hook if you have preprogrammed your phone This feature is also known as Pickup Dialling...

Page 39: ...amming This can be useful if you require more time after going off hook to dial another telephone number or extension number Customising Your Phone 3 1 2 Settings on the Programming Mode Preferred Line Assignment Outgoing Select the seized line when going off hook Using a Preprogrammed Number Quick Dialling You can make a call simply by pressing the preprogrammed number for quick dialling Off hook...

Page 40: ...s to the outgoing call log consult your System Installer If you have seized a trunk pressing the REDIAL button will be ignored if the last number you dialled was an extension Automatic Redial To redial automatically press the SP PHONE button and then the REDIAL button or press the REDIAL button directly It will keep trying the busy number until the called party answers or until a specified timeout...

Page 41: ...allback Busy You can set the telephone to receive callback ringing when a dialled extension becomes idle when your desired outside line that is in use by another extension becomes idle You cannot set Automatic Callback Busy for a busy party outside of the PBX When you answer the callback ringing For an outside call The line is seized For an intercom call The called extension starts ringing automat...

Page 42: ... Callback Busy Cancel Off hook PT SLT PS On hook 4 6 Enter 46 C Tone Setting Callback on an ISDN Line Completion of Calls to Busy Subscriber CCBS You can set the telephone to receive callback ringing when a busy called party on an ISDN line becomes free When you answer the callback ringing the called party s telephone number is automatically dialled PT SLT PS On hook While hearing a busy tone Ente...

Page 43: ...SS PT SLT PS Enter 1 While hearing a busy tone 1 Depending on the type of the other party s telephone you may be able to talk to the other party using the speaker and the microphone Off hook Call Announcement OHCA or you can send a call announcement through the handset Whisper OHCA if they are having another conversation using the handset Refer to 1 9 3 Receiving Call Waiting Call Waiting Off hook...

Page 44: ...p lets you know that a call has been received If you receive notification you can call the caller back by a simple operation For an extension leaving a message waiting indication To leave a message waiting indication PT SLT PS Press MESSAGE or enter 4 On hook When the called extension is busy or does not answer OR 4 C Tone To leave cancel a message waiting indication PT SLT PS SIP Extn KX UT serie...

Page 45: ...ff hook Press MESSAGE or enter 70 and then 2 PT SLT PS Talk OR 0 2 7 While on hook KX UT series Press MESSAGE Off hook Talk SIP Extn Off hook Enter 2 2 Enter 70 0 7 Talk Performing this operation after receiving multiple waiting indications will call back the extension that left the most recent message waiting indication User Manual 45 1 2 4 When the Dialled Line is Busy or There is No Answer ...

Page 46: ...ng notification of other extensions or various incoming call distribution groups In other words you can monitor the message waiting notifications of other telephones A single line telephone extension user will receive a special dial tone as message waiting notification when going off hook The message waiting lamp of a single line telephone can also let you know that you have a message in the same ...

Page 47: ... 3 B Tone C Tone Parties in the conversation Party joining the call During a conversation C Tone Talk A three party conversation is now established CO SDN OR SIP phone users cannot use this feature but other extensions can call them using Executive Busy Override To join another conversation you must have Executive Busy Override enabled at your extension through COS programming It is possible for a...

Page 48: ...PS Press TRANSFER To continue You can also deny others the possibility of joining your conversation Default Allow Refer to 1 9 7 Preventing Other People from Joining Your Conversation Executive Busy Override Deny 48 User Manual 1 2 4 When the Dialled Line is Busy or There is No Answer ...

Page 49: ...usy tone is heard and the caller information of the call to another extension is displayed SIP phone users cannot use this feature but they can be monitored by other extensions To an Extension Refusing the Call DND Override The preprogrammed extension can call someone who has set the DND feature Enter 1 PT SLT PS Talk R B Tone 1 extension no Dial extension number DND Tone Off hook SIP phone users ...

Page 50: ...s ISDN service again outside line Seize outside line If all required digits are stored Requires to dial additional digits service code OR ISDN Service ISDN Service ISDN Service Availability of features depends on the ISDN service of your telephone company Customising Your Phone 3 1 3 Customising the Buttons Create or edit an ISDN Service button 50 User Manual 1 2 5 Accessing the ISDN Service ISDN ...

Page 51: ...firmation tone Ring Ring Hello OR To change the method After dialling Enter PT SLT PS Talk C Tone Voice calling from a SIP extension is not available If the called party uses a SIP extension single line telephone SLT or portable station PS Voice calling is not available This feature is not available when the called party s telephone is in the Voice Call Deny mode Customising Your Phone 3 1 2 Setti...

Page 52: ... no extension no desired phone no Dial your extension number Enter extension PIN max 10 digits If a wrong extension PIN is entered you hear an alarm tone Dial desired phone number Seize an outside line before entering an outside phone number C Tone D Tone PIN Personal Identification Number To call with a verification code Verification Code Entry Off hook PT SLT PS SIP Extn 7 4 Enter 47 Enter verif...

Page 53: ... number DISA phone no From Outside Telephone In No Security Mode Trunk Security Mode Off hook Dial DISA phone number Enter extension PIN or verification code PIN max 10 digits DISA phone no In All Security Mode Off hook 7 4 Enter 47 Dial your extension number or enter and then verification code your extension no verification code OR Dial desired extension number desired extension no Dial desired e...

Page 54: ... Tone D Tone DISA phone no PIN Personal Identification Number your extension no verification code OR verification code PIN Callers from preprogrammed outside numbers can access the PBX through DISA without a password extension PIN verification code PIN DISA Automatic Walking COS When making an outside call using Walking COS through DISA the CLIP number for that call will be that of the extension s...

Page 55: ...ords verification code PIN extension PIN secret c Selecting complex random PINs that cannot be easily guessed d Changing PINs regularly Time limit Both parties will hear an alarm tone fifteen seconds before the specified time limit To extend press any dial button except If Built in Automated Attendant service is set you can access the desired extension simply by pressing a single digit 0 9 from th...

Page 56: ...al your extension number Enter extension PIN max 10 digits If a wrong extension PIN is entered you hear an alarm tone Dial desired feature number 7 4 C Tone D Tone PIN Personal Identification Number Through DISA Off hook Enter 47 Dial your extension number Enter extension PIN max 10 digits If a wrong extension PIN is entered you hear an alarm tone Dial desired feature number 7 4 Dial DISA phone nu...

Page 57: ...s free mode using the SP PHONE button KX UT133 KX UT136 KX UT248 users can have a conversation in hands free mode by pressing the flashing CO or DN button Customising Your Phone 3 1 2 Settings on the Programming Mode Preferred Line Assignment Incoming Select the seized line when going off hook Alternate Receiving Ring Voice Select the alerting method either ring or the other party s voice 3 1 3 Cu...

Page 58: ...mber of rings Hands free Answerback for outside calls requires system programming To set cancel PT KX UT113 KX UT123 KX UT133 KX UT136 KX UT248 Press AUTO ANS While on hook PT users The AUTO ANS button light shows the current status as follows Off Not set Red on Set KX UT series SIP phone except KX UT670 users When Hands free Answerback is set the AUTO ANS icon appears on the display PS and KX UT6...

Page 59: ...ected 4 0 OR 1 4 group no extension no OR DSS C Tone Caller Information Display before Call Pickup using DSS button Depending on system programming you can confirm the caller information of a call to another extension using the DSS button before picking up the call Pressing the corresponding DSS button will call the extension receiving the call rather than picking up the call While hearing the bus...

Page 60: ...ANSWER Talk PT ANSWER While displaying monitoring information for a call pickup group Available telephones are as follows IP PTs 1 DPTs 1 1 Except models with a single line display While the caller information is displayed on the LCD going off hook will not answer the call Denying Other People the Possibility of Picking Up Your Calls Call Pickup Deny You can deny or allow other people to pick up y...

Page 61: ...e calls can be answered from any extension Through an external speaker Off hook PT SLT PS While hearing a tone Enter 42 2 4 Dial external pager number 1 digit external pager no Talk C Tone You can also receive a paging announcement via a speaker with this operation User Manual 61 1 3 4 Answering a Call via an External Speaker Trunk Answer From Any Station TAFAS ...

Page 62: ... or complete transferring a call To answer Press ANSWER Talk PT ANSWER To transfer a call PT During a conversation Press DSS or dial desired phone number The called party answers Seize an outside line before dialling an outside phone number OR DSS desired phone no Press TRANSFER TRANSFER Press RELEASE RELEASE To talk to a waiting caller Press ANSWER Talk PT While hearing a call waiting tone ANSWER...

Page 63: ...ty answers The other party is placed on hold and the destination extension is called immediately DSS RELEASE To end a conversation Press RELEASE PT During a conversation RELEASE Customising Your Phone 3 1 3 Customising the Buttons Create or edit an Answer button or a Release button User Manual 63 1 3 5 Using the ANSWER RELEASE Button ...

Page 64: ...ive the information on the malicious call later on To request MCID Talk or on hook During a conversation or when hearing a reorder tone after the calling party hangs up PT SLT PS Enter 7 3 Press TRANSFER or Recall hookswitch OR 7 3 OR OR C Tone Availability of this feature depends on the ISDN service of your telephone company 64 User Manual 1 3 6 Identifying Malicious Calling Parties Malicious Cal...

Page 65: ...specified time it is automatically disconnected For users of non KX UT series SIP phones Even if your telephone has a TRANSFER button you cannot use it to transfer calls Please make sure to use the HOLD button The transfer operation for SIP extension users may differ from the steps in this section and may vary depending on the type of telephone being used Blind Transfer Blind Transfer may be avail...

Page 66: ...fer Cancel button KX UT670 once or the HOLD button non KX UT series once or twice depending on the telephone being used you can return to the held call The call with the transferred party will be disconnected For all types of telephone users if the call is not transferred within a specified time you will hear an alarm Transfer Recall For the transfer operation using an SDN button refer to 1 5 1 Pr...

Page 67: ... phone number outside line outside phone no C Tone On hook Talk Seize outside line During a conversation SLT Press Recall hookswitch Dial outside phone number outside line outside phone no OR C Tone SIP Extn On hook Talk Seize outside line During a conversation Dial outside phone number outside line outside phone no This step can be omitted KX UT series only KX UT series Press TRANSFER Other than ...

Page 68: ...call will be disconnected To return to the held call before the destination answers press the TRANSFER button the corresponding CO ICD Group INTERCOM or DN button or the hookswitch Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Direct Station Selection DSS button Transferring a Call Using the ISDN Service Call Transfer CT by ISDN During a conversation PT PS Press ISDN Hold I...

Page 69: ...ransferred After the call is transferred the line becomes idle Customising Your Phone 3 1 3 Customising the Buttons Create or edit an ISDN Hold button Transferring to an Outside Party Using the SIP Service To transfer a call with announcement Attended Transfer On hook Talk Seize outside line During a conversation PT PS Press TRANSFER Dial outside phone number outside line outside phone no TRANSFER...

Page 70: ... Talk Seize outside line During a conversation SLT Press Recall hookswitch Dial outside phone number outside line outside phone no C Tone To transfer a call without announcement Blind Transfer Dial outside phone number PT PS During a conversation On hook Enter 61 1 6 Press TRANSFER TRANSFER C Tone Enter outside phone no 70 User Manual 1 4 1 Transferring a Call Call Transfer ...

Page 71: ... availability of this feature depends on your SIP service provider You cannot return to the held call after dialling the destination s number Customising Your Phone 3 1 3 Customising the Buttons Create or edit a One touch Dialling button store the Blind Transfer feature number User Manual 71 1 4 1 Transferring a Call Call Transfer ...

Page 72: ...s of hold The difference between them is that other people can retrieve your held call Regular Hold or not Exclusive Call Hold As they can be alternated ask your manager what the current mode is To hold Call Hold On hook During a conversation PT PS Press HOLD or press TRANSFER and then enter 50 C Tone OR 0 5 C Tone SLT During a conversation On hook Enter 50 Press Recall hookswitch 0 5 C Tone SIP E...

Page 73: ...d line number To retrieve an intercom call or outside call from another extension only Regular Hold Call Hold Retrieve Specified with a holding extension number PT SLT PS Talk Talk Talk Press CO or enter 53 and then held line number 3 digits Enter 51 holding extension no OR DSS 1 5 Press flashing CO or INTERCOM or enter 50 C Tone CO held line no 3 5 OR A confirmation tone is heard 0 5 OR CO OR A c...

Page 74: ...ntercom call or outside call from another extension only Regular Hold Call Hold Retrieve Specified with a holding extension number Talk Talk Talk Enter 53 Enter 51 holding extension no 1 5 C Tone held line no 3 5 A confirmation tone is heard HOLD KX UT133 KX UT136 KX UT248 KX UT670 Press flashing S CO or DN Other than KX UT133 KX UT136 KX UT248 KX UT670 Press HOLD OR OR S CO DN Dial held line numb...

Page 75: ...ular Hold mode If Automatic Call Hold has been preprogrammed you can put the current call on hold automatically by pressing another CO ICD Group INTERCOM or DN button to make or answer another call For the Call Hold Retrieve operation using a PDN SDN button refer to 1 5 1 Primary Directory Number PDN Secondary Directory Number SDN Extension Holding in a System Parking Zone Call Park You can put a ...

Page 76: ...5 C Tone During a conversation Press Recall hookswitch OR SLT On hook If you hear a busy tone enter another parking zone number Enter 52 Enter a specified parking zone number 2 digits parking zone no 2 5 C Tone To retrieve Call Park Retrieve PT PS KX UT133 KX UT136 KX UT248 KX UT670 Press a flashing Call Park Call Park PT SLT PS SIP Extn Off hook Enter 52 Dial stored parking zone number 2 digits s...

Page 77: ...g zone The Call Park button light shows the current status as follows Flashing red for PT You or another extension has a call parked Flashing red for KX UT133 KX UT136 KX UT248 KX UT670 Another extension has a call parked Flashing green for KX UT133 KX UT136 KX UT248 KX UT670 You have a call parked If you hear a reorder tone when retrieving a parked call there is no held call Confirm the stored pa...

Page 78: ...DSS or dial the other party s extension number Press TRANSFER extension no OR DSS C Tone The other party will be on hold XFER XFER For KX UT670 Press Swap SLT During a conversation Talk to the other party Talk to the original party Dial the other party s extension number Press Recall hookswitch extension no OR Press Recall hookswitch OR C Tone The other party will be on hold KX UT113 KX UT123 Duri...

Page 79: ... Hold is enabled on your telephone To leave the conversation and then let the two parties talk PT PS Press DSS or dial the other party s extension number Talk to the other party During a conversation Press TRANSFER extension no OR DSS Press TRANSFER C Tone On hook SLT Dial the other party s extension number Talk to the other party During a conversation Press Recall hookswitch extension no OR C Ton...

Page 80: ... to use it Default Disable No call Intercom calls No tone Outside calls You can answer the second call by disconnecting 1 or holding 2 the current call 1 To disconnect the current call and then talk to the new party PT SLT PS KX UT series While hearing a tone Off hook On hook Talk to the new party 2 To hold the current call and then talk to the new party PT PS Press HOLD While hearing a tone Disre...

Page 81: ...lk to the new party Press HOLD C Tone KX UT133 KX UT136 KX UT248 KX UT670 While hearing a tone Press the flashing DN or S CO Talk to the new party Press HOLD C Tone OR S CO DN After talking to the new party second call you can disconnect 2 1 or hold 2 2 it and then retrieve the first call User Manual 81 1 4 4 Answering Call Waiting ...

Page 82: ...p OR SDN PDN OR OR KX UT113 KX UT123 During a conversation Off hook On hook Talk to the original party Press HOLD KX UT133 KX UT136 KX UT248 KX UT670 During a conversation Off hook On hook Talk to the original party Press the flashing DN or S CO OR S CO DN PT SLT PS During a conversation Off hook On hook Talk to the original party Enter 50 0 5 C Tone 82 User Manual 1 4 4 Answering Call Waiting ...

Page 83: ...ard this step if both parties are extensions Talk to the original party Off hook On hook Talk to the new party Press CO ICD Group PDN SDN or INTERCOM OR CO ICD Group OR SDN PDN OR OR Press CO ICD Group PDN SDN or INTERCOM OR CO ICD Group OR SDN PDN OR OR KX UT113 KX UT123 Press HOLD During a conversation Talk to the original party Off hook On hook Talk to the new party Press HOLD User Manual 83 1 ...

Page 84: ...ter 50 0 5 C Tone C Tone Depending on the type of your telephone you may be able to talk to the other party using the speaker and the microphone Off hook Call Announcement OHCA or you can receive an announcement through the handset Whisper OHCA if you are having a conversation using the handset Refer to 1 9 3 Receiving Call Waiting Call Waiting Off hook Call Announcement OHCA Whisper OHCA The call...

Page 85: ... optional telephone company service You can receive a call waiting tone and the caller s information For details consult your telephone company While hearing a tone PT PS KX UT series While hearing a tone PT SLT PS Press FLASH RECALL or EFA Enter 60 6 0 Press TRANSFER or Recall hookswitch OR OR OR EFA To return to the original party repeat the operation In this case the FLASH RECALL button on a pr...

Page 86: ...conference call the DN S CO button for the call will turn off and a new DN button will light green for the conference call Even if you add more parties only the newly lit DN button is lit up for the call To establish a conference call Press CONF or TRANSFER Press CONF Dial desired phone number Seize an outside line before dialling an outside phone number PT PS Talk with multiple parties During a c...

Page 87: ...e line before dialling an outside phone number Press TRANSFER C Tone Dial desired phone number desired phone no SLT Talk with multiple parties Enter 3 Press Recall hookswitch Talk to the new party 3 During a conversation Seize an outside line before dialling an outside phone number Press Recall hookswitch C Tone User Manual 87 1 4 5 Multiple Party Conversation ...

Page 88: ...INTERCOM corresponding to the original party Press CONF or press TRANSFER and then enter 3 Talk with multiple parties C Tone OR 3 SDN PDN OR OR OR CO ICD Group OR SDN PDN OR OR To add four or more parties to a conference PT PS KX UT series Press CONF Press CONF Dial desired phone number desired phone no Seize an outside line before dialling an outside phone number Talk During a conversation Talk C...

Page 89: ... corresponding to the party on hold Talk with multiple parties Press CONF Press CONF C Tone OR CO ICD Group OR SDN PDN OR To talk to two parties alternately in a three party conversation During a conversation PT PS Press TRANSFER During a conversation SLT Press Recall hookswitch User Manual 89 1 4 5 Multiple Party Conversation ...

Page 90: ...kswitch alternates between the other parties in the conversation You can have a conference with a maximum of eight parties comprising intercom or outside lines simultaneously During a conversation involving four or more parties you cannot disconnect one party and maintain the conversation with the other parties Non KX UT series SIP phone users cannot originate a conference call but can be added as...

Page 91: ...re disconnected To leave a conference PT PS Press CONF During 3 to 7 party conference On hook To return while others are talking Press flashing green CO ICD Group PDN SDN or INTERCOM PT PS OR CO ICD Group OR SDN PDN OR OR To complete a conversation PT PS During a conversation On hook Time limit Both parties will hear an alarm tone before a specified timeout The originating extension user will hear...

Page 92: ...Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Conference button 92 User Manual 1 4 5 Multiple Party Conversation ...

Page 93: ... three party conference PT SLT PS KX UT series On hook To leave a conference involving two outside parties During a three party conference PT PS Press TRANSFER On hook SLT Press Recall hookswitch On hook During a three party conference To leave a conference call involving two outside parties and have the conversation continue your extension must be enabled to transfer calls to outside lines throug...

Page 94: ...ions that have that S CO button Other extension S CO S CO Press the flashing S CO within 5 seconds A three party conversation is now established Talk C Tone Only an S CO button can be used for this operation You can leave a three party conversation and let the two other parties talk by simply going on hook Adding a Third Party during a Conversation Using the ISDN Service Three party Conference 3PT...

Page 95: ...ide phone number Press TRANSFER Enter 62 2 6 C Tone Enter 3 3 C Tone Dial desired phone number desired phone no SLT Talk with multiple parties Enter 3 Press Recall hookswitch Talk to the new party 3 During a conversation Seize an outside line before dialling an outside phone number Press Recall hookswitch C Tone Enter 62 2 6 C Tone User Manual 95 1 4 5 Multiple Party Conversation ...

Page 96: ...o complete a conversation During a conversation PT SLT PS On hook Customising Your Phone 3 1 3 Customising the Buttons Create or edit an ISDN Hold button 96 User Manual 1 4 5 Multiple Party Conversation ...

Page 97: ...t cancel PT KX UT series Press MUTE During a conversation OR VOICE CALL MUTE OR The AUTO ANS MUTE or VOICE CALL MUTE button light for PTs or the SP PHONE button light for KX UT series SIP phones shows the current status as follows Off Normal Flashing red Mute If mute is used during OHCA it will become Handset Mute PS users Refer to the documentation for your phone User Manual 97 1 4 6 Mute ...

Page 98: ...ion You can have a conversation in hands free mode using the SP PHONE button You can perform other tasks simultaneously Helpful hints for hands free operation If it is difficult to hear the other party s voice Increase the volume using the Navigator Key Jog Dial or Volume Key If the other party has difficulty hearing you Decrease the volume If the other party reports that your voice echoes Use the...

Page 99: ... feature is also known as Handset Headset Selection To talk using the headset PT KX UT series Press SP PHONE To use the handset during a conversation using the headset PT KX UT series Off hook To talk in hands free mode during a conversation using the headset PT KX UT133 KX UT136 KX UT248 KX UT670 Press red Headset Headset The Headset button light shows the current status as follows Off Headset mo...

Page 100: ... PCs or microwaves Systems using the 2 4 GHz ISM Industrial Scientific and Medical band may interfere with this product Examples of such systems are cordless telephones wireless LAN Home RF microwave ovens and other ISM devices These systems may cause minor noise For KX UT248 and KX NT560 users You may not be able to use all of the functionality available on a Bluetooth headset For example rediall...

Page 101: ...d SDN extensions The extension that is registered as the destination of an SDN button must have at least one PDN button One extension can have up to 8 PDN buttons An extension can have only one SDN button for each PDN extension The button light of each PDN SDN button shows the current status as follows Light Pattern PDN Button Status SDN Button Status Off The PDN extension is idle Green on The ext...

Page 102: ...l the corresponding PDN extension the SDN button light shows the current status of the destination extension as follows Green on You are using the line Red on The line is being used The PDN extension or another SDN extension when multiple extensions have SDN buttons to a same PDN extension is using the line Even if a PDN extension has set Do Not Disturb DND you can call the extension as normal by ...

Page 103: ...sion only Regular Hold PT PS Talk Talk Press flashing green PDN or SDN SDN PDN OR SDN PDN OR Press flashing red PDN or SDN If a call is not retrieved within a specified time you will hear an alarm as a reminder Hold Recall If an outside call is not answered within a specified time it is automatically disconnected If Automatic Call Hold has been preprogrammed you can put the current call on hold au...

Page 104: ...e you have to press the SDN button twice to transfer the call unless you used that SDN button to answer an incoming call Customising Your Phone 3 1 2 Settings on the Programming Mode Preferred Line Assignment Incoming Select the seized line when going off hook 3 1 2 Settings on the Programming Mode Preferred Line Assignment Outgoing Select the seized line when going off hook 3 1 3 Customising the ...

Page 105: ...lso forward from their own receiving group Busy All calls are forwarded when your extension is busy No Answer All calls are forwarded when you do not answer the call within a specified time period Busy No Answer BSY NA All calls are forwarded when you do not answer within a specified time period or when your extension is busy Follow Me From If you fail to set the above mentioned All Calls to forwa...

Page 106: ...ample Forward set Call destination Forwarding extension To set cancel PT SLT PS SIP Extn Enter On hook Enter destination extension number Or enter outside line access number and then outside phone number 2 0 3 4 5 Cancel All Calls Busy No Answer Busy No Answer Enter required number For Cancel go on hook directly after entering 0 Off hook 1 2 0 Both Calls Intercom Calls Outside Calls OR OR Enter 71...

Page 107: ...ssing the FWD DND button fixed button instead of 710 When using a KX UT series SIP phone except KX UT670 you can also press the FWD DND button and then press up or down with the Navigator Key to set or cancel Call Forwarding for all calls For KX UT670 there is no physical FWD DND button on the phone For details refer to the documentation for your phone To set the timer for No Answer and Busy No An...

Page 108: ...Cancel go on hook directly after entering ICD Group extension number destination extension no For KX UT series SIP phones except KX UT670 when Call Forwarding or Do Not Disturb is enabled FWD DND appears on the display in stand by mode For KX UT670 when Call Forwarding or Do Not Disturb is enabled a status icon appears on the display For details refer to the documentation for your phone The FWD DN...

Page 109: ...lls because a the light patterns of the FWD DND Both calls button including FWD DND button fixed button and the Group FWD Both calls button will indicate the setting for either outside calls or intercom calls but not both Note The FWD icon on PS display reflects the setting for outside calls only b pressing the FWD DND Both calls button including FWD DND button fixed button or the Group FWD Both c...

Page 110: ...tinations for up to 4 Virtual PSs in an Incoming Call Distribution ICD Group to ring together with other ICD Group members for calls to the group The following settings are available Switching the FWD DND status and setting FWD destination for outside intercom calls Timer for No Answer and Busy No Answer Forwarding status on off and outside destinations to ring in parallel for outside calls for up...

Page 111: ...n again to switch the status To switch FWD DND status for intercom calls PT Press the fixed FWD DND button While on hook when in FWD DND Setting Mode The current FWD DND status for intercom calls is displayed Press the fixed FWD DND button again to switch the status 2 Enter 2 When you switch the FWD DND status any FWD destination that was set previously is not cleared User Manual 111 1 6 1 Forward...

Page 112: ... STORE 0 FWD DND off DND on 1 2 5 3 4 FWD All Calls FWD Busy FWD No Answer FWD Busy No Answer OR destination extension no max 32 digits outside phone no outside line access no While on hook when in FWD DND Setting Mode Press STORE to set OR Enter 2 to 5 1 2 Intercom Calls Outside Calls OR A confirmation tone will be heard Enter 0 or 1 This step can be omitted 112 User Manual 1 6 1 Forwarding Calls...

Page 113: ...ide line access no While on hook Press ENTER to set OR A confirmation tone will be heard FWD All Calls FWD Busy FWD No Answer FWD Busy No Answer FWD All FWD BSY FWD NA FWD B NA FWD DND off DND on Enter To set the timer for No Answer and Busy No Answer PT Press the fixed FWD DND button Press STORE to set While on hook when in FWD DND Setting Mode Enter time seconds 0 120 time A confirmation tone wi...

Page 114: ...ng Mode Press STORE to set OR Enter 1 A confirmation tone will be heard FWD All Calls 1 To cancel ringing To set ringing 7 4 6 5 Virtual PS 1 Virtual PS 2 Virtual PS 3 Virtual PS 4 Enter 0 Only one extension assigned as member 1 in each ICD group can perform the settings for virtual PSs It is possible to switch the forwarding status on off of a virtual PS by entering the number 4 7 of that extensi...

Page 115: ...ly PT SLT PS 7 5 your MSN Enter your multiple subscriber number MSN desired phone no Enter desired phone number Enter Enter C Tone outside line no Enter Enter outside line number 3 digits To cancel PT SLT PS Off hook Enter 7 5 On hook 7 5 your MSN Enter your multiple subscriber number MSN Enter C Tone outside line no Enter Enter outside line number 3 digits Enter 0 0 To confirm the condition PT PS...

Page 116: ...heir display Message no Message Example 1 Will Return Soon 2 Gone Home 3 At Ext Extension number 4 Back at Hour Minute 5 Out until Month Day 6 In a Meeting 7 8 9 A message assigned for each extension Personal Absent Message To set Enter required number 2 3 4 5 6 Gone Home At Ext Back at Out until In a Meeting 1 Will Return Soon 9 7 8 Extension no Hour Minute Month Day PT SLT PS SIP Extn Off hook E...

Page 117: ...s as represented by the using 0 to 9 or The preprogrammed messages can be changed through system programming To create your personal message Message no 9 refer to 3 1 2 Settings on the Programming Mode User Manual 117 1 6 2 Showing a Message on the Caller s Telephone Display Absent Message ...

Page 118: ...et the new PIN and unlock your extension by entering it If your extension is locked by this feature it cannot perform features as follows Making outside calls Changing the call forwarding destination If you do not set extension PIN you cannot lock and unlock your extension To make an outside call while your extension is locked Off hook PT SLT PS 7 4 Enter 47 extension PIN extension no your extensi...

Page 119: ... After you make an outside call Extension Dial Lock is automatically activated again User Manual 119 1 6 3 Preventing Other People from Using Your Telephone Extension Dial Lock ...

Page 120: ...a SIP Extension the Message button light or Message Ringer Lamp will not turn on to tell you that a voice message has been received You may hear a busy tone when trying to access your message box if too many other users are already accessing their message boxes In that case wait a few minutes and try again If the used recording space including greeting messages and voice messages left by callers f...

Page 121: ...y Press STORE or any dial key 0 9 1 0 Clear Rerecord OR Enter 0 or 1 while the greeting message is being played back A confirmation tone is heard To play back PT SLT PS Off hook Enter 38 2 Enter 2 8 3 C Tone On hook The greeting message is played back 1 0 Clear Rerecord OR Enter 0 or 1 while the greeting message is being played back A confirmation tone is heard This step can be omitted User Manual...

Page 122: ...r 38 8 Enter 8 8 3 C Tone Record message 1 0 2 3 Day Night Lunch Break Enter the desired time mode 1 Enter 1 Example You have reached John I am sorry I am out for lunch right now Please leave a message C Tone OR dial key Press STORE or any dial key 0 9 The greeting message is played back 1 0 Clear Rerecord OR Enter 0 or 1 while the greeting message is being played back A confirmation tone is heard...

Page 123: ...itted To clear 0 Enter 0 C Tone On hook PT SLT PS Off hook Enter 38 8 Enter 8 8 3 1 0 2 3 Day Night Lunch Break Enter the desired time mode If both the greeting message for a certain time mode and the normal greeting message have been recorded callers will hear the greeting message for that time mode However if no greeting message has been recorded for a certain time mode the normal greeting messa...

Page 124: ...he SVM feature Enter required number 2 0 3 4 5 Cancel All Calls Busy No Answer Busy No Answer Off hook Enter 71 Enter 0 to 2 as you desire 1 2 0 Both Calls Intercom Calls Outside Calls OR OR 1 7 C Tone Enter For Cancel go on hook directly after entering 0 The default floating extension number 591 for the SVM feature depends on system programming For more information consult your System Administrat...

Page 125: ...eting message Record message OR dial key On hook or press any dial key 0 9 Voice message recording will stop you will hear a notification tone and the call will be disconnected in the following cases a the recording time for the voice message reaches the preprogrammed limit default 120 seconds b the recording space for the SVM feature reaches the limit When you are on the phone you can transfer th...

Page 126: ...pears Off hook PT SLT PS Off hook Enter 38 8 3 3 Enter 3 PT SLT PS Off hook OR Press MESSAGE or enter 702 7 0 2 To clear the voice message that you are listening to PT SLT PS While hearing the voice message 3 Enter 3 1 OR Press STORE or enter 1 to confirm Various operations are available by entering numbers while you are listening to a recorded voice message using any of the methods described abov...

Page 127: ...Caller s Name Caller s Telephone Number Time recording started Voice Message Status New is displayed for voice messages that have not previously been listened to Old is displayed for voice messages that have previously been listened to Please note that the information shown on the display may vary depending on the information that was received and the type of telephone used Only users of a 6 line ...

Page 128: ...arm tone PIN Personal Identification Number Enter 38 8 3 3 Enter 3 C Tone D Tone When you press the Message button to play back voice messages while on hook Display Lock is temporarily deactivated after you enter the extension PIN To clear voice messages from the SVM Log PT While on hook Press TRANSFER Press STORE Press MESSAGE until desired SVM Log appears 128 User Manual 1 6 4 Using Voice Messag...

Page 129: ...er tone when you try to leave a voice message directly in the message box of another extension that message box is unavailable You can enter another extension number by pressing When accessing your message box from an outside telephone you cannot call back callers who have left voice messages by pressing 4 while hearing the voice message To listen to voice messages left in the message box of anoth...

Page 130: ...LT PS 7 4 Enter 47 extension PIN Dial desired extension number Enter extension PIN for that extension max 10 digits If the wrong extension PIN is entered you hear an alarm tone C Tone D Tone PIN Personal Identification Number desired extension no Enter 38 8 3 For available operations see Operation Reference When Accessing Your Message Box 130 User Manual 1 6 4 Using Voice Messaging Built in Simpli...

Page 131: ...ent to proprietary telephones or external speakers or both in the preset group simultaneously To page Off hook Talk Announce PT SLT PS SIP Extn Dial paging group number 2 digits Enter 33 Wait for an answer paging group no 3 3 C Tone If the group which you paged is already being used for paging you hear a busy tone User Manual 131 1 7 1 Paging ...

Page 132: ...C Tone Press TRANSFER or Recall hookswitch OR OR Announce Talk On hook During a conversation SIP Extn Enter 33 Wait for an answer The held party and the paged extension are connected and start a conversation The other party is placed on hold Dial paging group number 2 digits paging group no 3 3 C Tone OR KX UT series Press TRANSFER Other than KX UT series Press HOLD HOLD OR XFER After you go on ho...

Page 133: ...llowing are extensions that cannot receive a paging announcement Portable station Single line telephone Proprietary telephone that is ringing or busy Proprietary telephone in Paging Deny mode Proprietary telephone in DND mode Non KX UT series SIP phone System programming may be required for some IP PT users to receive paging announcements Even if the announcement is not paging your extension you c...

Page 134: ...ned in the conference group you will hear a reorder tone and cannot make a conference group call When making a conference group call to an outside party the CLIP number for that call will be the one you select for making calls to an outside line Refer to 1 9 4 Displaying Your Telephone Number on the Called Party and Caller s Telephone Calling Connected Line Identification Presentation CLIP COLP Co...

Page 135: ...CA285 KX TCA385 PSs a conference group call can be automatically answered without going off hook This mode is selected through system programming If using an SLT or SIP phone the caller can only originate a conference group call and cannot control the called parties call status manually For a caller To end a conversation with a specific party PT PS To end a conversation with a specific party Durin...

Page 136: ... digits 0 through 9 When is used for an entry code no one can join a conversation that is already in progress must be used by itself i e you may not combine it with numeric digits For details refer to Join After Time Out With PTs and KX WT125 Canada only KX TCA175 KX TCA275 KX TCA185 KX TCA285 KX TCA385 PSs a conference group call can be automatically answered without going off hook This mode is s...

Page 137: ...ll make a conversation with the party who registered after the current party on call in the Conference Group To end a conversation with a specific party PT PS To end a conversation with a specific party During a conversation DSS Press DSS To end a conversation with the party who joined the conversation last Press TRANSFER To disconnect the party who joined the conversation last from the conference...

Page 138: ...tion Wait for reply Talk Introduce the called party to the conversation A maximum of 32 parties including the caller can join the conference Also depending on system settings a maximum of 32 parties including the caller can join the conversation Push to Talk for PT SLT PS users If the Broadcast Mode and this mode are selected through system programming the called PT SLT PS users can join the conve...

Page 139: ...odes Conference Mode and Broadcast Mode For security reasons you can set a specific entry code for the conference group call To join the conversation extensions outside telephones have to enter the same entry code Therefore you have to inform the parties to be added to the conversation of the entry code in advance For an extension originating the conversation To make a conference group call with a...

Page 140: ...nsion using Walking COS Extensions outside telephones can join the conversation using this feature only when the conference group call has already been established between the extension originating a conversation and at least one member To join a conversation that is already in progress extensions outside telephones must be using an idle extension with no held calls If a conversation has reached t...

Page 141: ...y Mode available features such as listening to messages personal greetings etc may be limited according to the COS settings for your mailbox Before You Begin In order to use the Unified Messaging system as a subscriber you need to know the following information The System Manager can help you if you do not know this information The extension number that you should dial in order to access the Unifi...

Page 142: ...your mailbox There are 2 ways to log in to your mailbox Manual Log in Manual Log in is necessary when logging in to your mailbox using someone else s extension or when Automatic Log in is not enabled for your mailbox Automatic Log in When logging in to your mailbox from your own extension you do not need to enter any special commands or your mailbox number The UM group s default floating extension...

Page 143: ...uires no password Enter your mailbox Press MESSAGE or Voice Mail Transfer or enter UM group s floating extension number OR UM group s floating extension no Voice Mail Transfer OR PT SLT PS SIP Extn CAUTION It is strongly recommended that a password of 16 numbers be used for maximum protection against unauthorised access To avoid unauthorised access to the PBX keep the password secret If it becomes...

Page 144: ...following the prompts you can configure the following items You can configure these items later manually if necessary as explained later in this section This feature may be disabled by the System Administrator or System Manager for your mailbox You may be asked to enter your password after logging in to your mailbox If you do not know this password ask your System Administrator The subscriber tuto...

Page 145: ...o end recording 1 Enter 2 to accept 2 2 1 3 4 Review Accept Record the message again Add Delete and exit On hook Enter 2 to accept Enter your new password and Enter 1 OR Log in to your mailbox State your name C Tone Record your greeting message C Tone To record your greeting messages Enter the desired option CAUTION It is strongly recommended that a password of 16 numbers be used for maximum prote...

Page 146: ... common example might be This is name I m on another call right now After Hours Greeting Heard by callers when the Unified Messaging system is in night mode A common example might be This is name I ve gone home for the day Personal Greeting for Caller ID Heard by callers from preprogrammed telephone numbers For details refer to Personal Greetings for Caller ID Temporary Greeting A special greeting...

Page 147: ...e the greeting message and exit Record or delete other greeting messages as necessary by following the prompts or go on hook 2 1 3 4 5 No Answer Greeting Busy Signal Greeting After Hours Greeting Caller ID Greeting Temporary Greeting Absent Message Greeting On hook OR The greeting will be deleted go on hook to finish Log in to your mailbox Record your greeting message C Tone If you go on hook with...

Page 148: ...rs Caller ID numbers to a personalised greeting they will hear the appropriate greeting when they call you instead of your other greeting messages normally played for callers You can record 4 personalised greetings and assign 8 callers to each greeting Record your personalised greetings before assigning Caller ID numbers This feature may be disabled by the System Administrator or System Manager fo...

Page 149: ...the personalised greeting number 1 4 personalised greeting no Enter 414 1 4 4 Enter 2 to accept 2 Delete the announced number Keep the number and announce the next number then repeat this step 1 2 Enter 1 or 2 Add a Caller ID number then go to STEP B in To assign Caller ID numbers for the first time Delete a Caller ID number Review all assigned Caller ID numbers then go on hook to finish 1 2 Enter...

Page 150: ...scriber name PT SLT PS SIP Extn Enter 431 On hook Enter 2 to accept 2 Log in to your mailbox 3 1 4 Enter 1 to end recording 1 Enter 433 to delete your subscriber name then go on hook to finish State your name C Tone Common Service Commands and Navigation Commands Commands for Changing the Current Unified Messaging System Service After going off hook and pressing the MESSAGE button 1 Voice Mail Tra...

Page 151: ...r you can switch between those services as follows Subscriber service Message Manager service System Manager service 1 If pressed while in Subscriber Service you will be prompted to enter the desired mailbox number 2 If pressed while in Subscriber Service you will return to the Subscriber Service Main Menu Commands 5 and 7 are available only after you have accessed Subscriber Service Some commands...

Page 152: ...of the day When playing back a message the Unified Messaging system can also announce the message s envelope the date and time of the message and the message sender s information To play messages PT SLT PS SIP Extn Enter 1 3 or 91 Log in to your mailbox Follow the prompts as necessary 1 Voice messages Listen to the message Pressing during message playback will return you to the previous menu You c...

Page 153: ...t message playback ü ü ü 8 4 During playback only Increase playback volume ü ü ü 8 5 During voice message playback only Set a Bookmark for the voice message To restart message playback press 8 ü ü 8 6 For voice messages only Start playback at the Bookmark for the voice message ü ü 9 During playback only Fast forward ü ü ü Save this message as new After saving the message the next message will be p...

Page 154: ...evel 2 Level 3 default Level 4 Level 5 Bookmarks Voice Messages only While listening to a message in your mailbox you can set a bookmark A bookmark lets you easily resume playback from a specific point in a specific message later You can set one bookmark for each message in your mailbox if you set a new bookmark the old one is deleted You cannot set or use bookmarks for deleted messages To set the...

Page 155: ...ust have his or her own mailbox When replying by leaving a message in the caller s mailbox you can set any of the following Urgent Status The message will be heard before other messages by the recipient Private Status The recipient will not be able to forward the message ensuring privacy Auto Receipt You will receive notification receipt message once the recipient has played back the message Final...

Page 156: ... seconds recording will stop automatically 1 Example To enter 5 00 press 5 To enter 5 15 press 515 2 This option may not be available if the Unified Messaging system is programmed to use 24 hour time 3 Example If today is February 16 and you enter 17 the message will be delivered tomorrow If today is February 16 and you enter 5 the message will be delivered on March 5 Auto Receipt is not enabled b...

Page 157: ...ibution list number and or a mailbox group number mailbox no OR OR personal group distribution list no mailbox group no 1 Transfer the message without recording comments Record comments 2 Enter 1 or 2 OR Enter 2 to accept 2 On hook To record your comments Record your comments C Tone To specify the recipients by name dialling by name PT SLT PS SIP Extn Enter 5 5 Enter 1 to end recording During or a...

Page 158: ...ilbox when your mailbox is not programmed for Automatic Log in or when you are calling from a telephone number not programmed for Automatic Log in Ask your System Administrator what telephone number you should dial in order to access the Unified Messaging system remotely Remote automatic log in From Outside Telephone Enter 9 when finished 9 On hook Call an extension Call the operator Follow the pr...

Page 159: ...6 Enter and your mailbox number your mailbox no Enter 9 when finished 9 OR CAUTION It is strongly recommended that a password of 16 numbers be used for maximum protection against unauthorised access To avoid unauthorised access to the PBX keep the password secret If it becomes known to others the PBX may be misused Change the password periodically Notice When disabling the password requirement ens...

Page 160: ...l recipient for External Message Delivery External Message Delivery List number specifies a group of recipients for External Message Delivery Message Delivery You can send messages to other subscribers You can specify message recipients either by number or by subscriber name To specify the recipients by number Enter the subscriber s mailbox number Enter a Personal Group Distribution List number re...

Page 161: ... mailbox group number mailbox no OR OR personal group distribution list no mailbox group no Go to To record your message Enter 2 to accept 2 To specify recipients by name dialling by name Go to To record your message Enter 1 1 Enter the first 3 or 4 letters of the desired recipient s name 1 Select the announced name Hear the next name Repeat the current name 3 Enter 1 2 or 3 desired recipient s na...

Page 162: ...ecipients You can pause and resume recording by pressing 2 If you pause for more than 20 seconds recording will stop automatically 1 Example To enter 5 00 press 5 To enter 5 15 press 515 2 This option may not be available if the system is programmed to use 24 hour time 3 Example If today is February 16 and you enter 17 the message will be delivered tomorrow If today is February 16 and you enter 5 ...

Page 163: ...the subscriber to the list 2 On hook 1 Add more subscribers to the list End 2 Enter 1 or 2 OR To continue State the group name C Tone To delete members from personal group distribution lists PT SLT PS SIP Extn Enter 44 4 Log in to your mailbox 4 Enter the desired personal group distribution list number 1 4 desired personal group distribution list no Enter 3 to delete a group member On hook 1 Delet...

Page 164: ...bers and or extension numbers and once the party on the other end answers the call your recorded message will be played back You can specify message recipients by Extension number Outside telephone number External Message Delivery List number refer to External Message Delivery Lists Unlike recipients who have their own mailboxes you have no way of knowing who may answer the call when the Unified M...

Page 165: ... to the message 4 digit password Press if you do not want to set a password Enter for immediate delivery Enter 1 to end recording 1 Go to To record your message To set message delivery time go to To set message delivery time Continued on next page Enter 1 1 C Tone To specify an extension instead of an outside telephone number enter the extension number then skip the next step If you are using an I...

Page 166: ...nued from previous page To set message delivery time Go to To record your message Enter the desired delivery time and desired delivery time 1 AM PM 2 OR Enter 1 for AM 2 for PM Enter the day of the month for delivery and desired day of the month for delivery Enter 2 to accept 2 1 Request a receipt Continue 2 Enter 1 or 2 OR On hook To record your message Record your message Enter 2 to accept 2 Ent...

Page 167: ... of outside telephone numbers For more information consult your System Administrator Auto Receipt is not enabled by default For more information consult your System Administrator External Message Delivery Lists Your external message delivery lists allow you to send messages to several outside parties and extension users who do not have their own mailboxes at once refer to External Message Delivery...

Page 168: ... 2 OR To continue Enter 1 1 C Tone OR If you are using an ISDN or SIP line in en bloc dialling mode to insert a pause or special command in the middle of the telephone number pause momentarily while entering the telephone number You will hear a list of available options for example To add more digits press 4 To insert a pause press 5 To delete members from an external message delivery list PT SLT ...

Page 169: ...not set a password this step will be skipped Enter 1 to end recording 1 Enter 1 to receive the message 1 When a recipient answers the call Enter 2 to reply 2 To end the call press then go on hook to finish 1 Make the message urgent Continue 2 Enter 1 or 2 OR 1 Make the message private Continue 2 Enter 1 or 2 OR On hook Record a reply C Tone If the recipient enters an incorrect password 3 times the...

Page 170: ...r No Answer Call Screening The system will prompt the caller to record his or her name If you are available to answer calls the system will ring your extension and play back the name of the caller You can then answer the call if you choose If you do not or cannot answer the call the call will be handled according to the settings you have made for Incomplete Call Handling for No Answer Intercom Pag...

Page 171: ... on another call These calls are considered busy calls You have set Call Blocking refer to Call Transfer The status you set for Incomplete Call Handling determines what happens to these calls You can set one or more of the following for no answer calls and for busy calls separately If you select more than one option the caller will be prompted to select his or her desired option Leaving a Message ...

Page 172: ...ead of you Your calls can be transferred to your Covering Extension in 2 ways By the Incomplete Call Handling Feature When the Incomplete Call Handling feature handles the call i e if you do not answer if you are on another call or if you have set Call Blocking it will be transferred to your Covering Extension if you have set Incomplete Call Handling to Transfer to Covering Extension refer to Inco...

Page 173: ...o an outside telephone if authorised You can do this even when you are away from the office This feature may be disabled by the System Administrator or System Manager for your mailbox There are 6 forwarding settings available FWD All Forwards all incoming calls to a specified extension number FWD Busy Forwards all incoming calls to a specified extension number when you are already on another call ...

Page 174: ...Call Forwarding you will need to set Remote Call Forwarding to FWD to Outside once again before the new outside telephone number will be used as the forward destination If you do not do this the old telephone number will continue to be used To set cancel Remote Call Forwarding From Outside Telephone Enter 94 On hook Enter 2 to accept 2 Log in to your mailbox 9 4 Enter the extension number of the t...

Page 175: ...s telephone number max 32 digits including outside line access number outside party s telephone no If you have already stored a telephone number and wish to change it press 1 before continuing To cancel telephone numbers for call transfer to outside line PT SLT PS SIP Extn Enter 563 On hook Log in to your mailbox 6 5 3 This feature must be enabled for your mailbox by the System Administrator If yo...

Page 176: ...ing extension number Enter required number 2 0 3 4 5 Cancel All Calls Busy No Answer Busy No Answer Off hook Enter 71 Enter 0 to 2 as you desire 1 2 0 Both Calls Intercom Calls Outside Calls OR OR 1 7 C Tone Enter For Cancel go on hook directly after entering 0 To forward a call to your mailbox while it is ringing Press Voice Mail Transfer PT PS Voice Mail Transfer While on hook To transfer a call...

Page 177: ...Voice Mail Transfer Indication tone after going off hook 1 s If using a PS in parallel with a PT or SLT in Wireless XDP Parallel mode you cannot use the Voice Mail Transfer button to forward a call to your mailbox while it is ringing Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Voice Mail Transfer button or a Message button User Manual 177 1 8 5 Transferring Calls ...

Page 178: ...x can be used for example to allow callers to place orders or request information from your company You can ask them to record their names address and order or request information and then you can note their information later while playing back their messages If you would like to use this feature you must first be assigned an Interview Mailbox For more information consult your System Administrator...

Page 179: ...vious question then repeat this step Select a specific question Enter the question number and then repeat this step Enter the desired option If finished go on hook 2 3 4 Message Reception Mode If you have an interview mailbox in addition to your regular mailbox Message Reception Mode determines which mailbox is used when Calls are directed to your mailbox by the Leaving a Message setting of the In...

Page 180: ...o receive notification during certain hours only called scheduling which is useful if you do not want to be disturbed at night for example For more information on scheduling consult your System Administrator If you turn device notification on for more than one device the lowest numbered device 1 2 or 3 will be used first If notification is not possible for example if your outside telephone is busy...

Page 181: ...onsole To use the Device Notification feature for device number 1 2 or 3 the telephone number for each device should first be assigned To change device numbers PT SLT PS SIP Extn Enter 63 On hook Enter 2 to accept 2 Log in to your mailbox 3 6 Enter the outside line access number needed for making outside calls outside line access no Dial the outside telephone number including area code if needed E...

Page 182: ...essaging system announce the caller name to you when You play back a message from one of the assigned callers The system transfers a call to you from one of the assigned callers The system pages you to inform you that you have a call from one of the assigned callers This feature may be disabled by the System Administrator or System Manager for your mailbox To assign Caller ID numbers and recording...

Page 183: ...ep the number and announce the next number then repeat this step OR 1 2 Enter 1 or 2 When finished go on hook Delete one number OR 1 2 Enter 1 or 2 On hook Delete all numbers then go on hook to finish The number of callers you can assign for this feature is controlled by the System Administrator Live Call Screening LCS While a caller is leaving a message in your mailbox you can monitor the call wi...

Page 184: ...tion Number Set the Live Call Screening feature To set Live Call Screening Press Live Call Screening Enter extension PIN max 10 digits extension PIN PT PS Live Call Screening PIN Personal Identification Number This is required only when an extension PIN is stored To cancel Live Call Screening Press red Live Call Screening PT PS Live Call Screening 184 User Manual 1 8 6 Other Features ...

Page 185: ...n light shows the feature status as follows Off LCS is off Flashing green rapidly Alerting in the Private mode Flashing green slowly Monitoring Red on LCS is on The manager extension can clear an extension PIN This feature is available for a single line telephone if it is connected to a proprietary telephone in parallel Private mode only To answer the call while monitoring press Recall hookswitch ...

Page 186: ...ess this button again PT PS Two way Record To record into another mailbox Two way Transfer Press Two way Transfer During a conversation Press DSS or enter another extension number To stop recording press this button again PT PS Two way Transfer OR DSS another extension no To record into another mailbox with one touch One touch Two way Transfer Press One touch Two way Transfer During a conversation...

Page 187: ... Remote Automatic Log in and Toll Saver When logging in to your mailbox remotely i e from an outside telephone to listen to your messages the Remote Automatic Log in refer to Remote Access and Toll Saver features identify you by recognising your telephone number caller ID In order to use these features you must first store the telephone numbers that you will use to access your mailbox remotely Aut...

Page 188: ...abled for your mailbox by the System Administrator or System Manager Transfer to Custom Service The system will transfer the caller to the Custom Service you specify here Voice Mail Service The system will prompt the caller to enter a mailbox number and leave a message Automated Attendant Service The system will prompt the caller to dial an extension number in order to speak with someone else Inte...

Page 189: ...e number Activate Voice Mail Service Activate Automated Attendant Service Call Transfer Service Activate paging Repeat the greeting Transfer to the operator 1 2 Enter the desired option Enter the desired dialling key 0 3 9 that you want to assign an option to desired dialling key Enter 2 to accept 2 Enter 1 1 Skip this step if you are creating your Personal Custom Service for the first time 3 4 5 ...

Page 190: ...tem Administrator or the System Manager must enable Transfer to Outside for your mailbox before it can be used The Transfer to Outside option can be used a maximum of 4 times in your Personal Custom Service If you are using a PRI line you may need to enter at the end of outside telephone numbers For more information consult your System Administrator Setting the Alarm Timed Reminder You can receive...

Page 191: ...ress 5 To enter 5 15 press 515 2 This option may not be available if the system is programmed to use 24 hour time Setting Absent Message Remotely You can set your absent message by accessing the subscriber service menu To login to your mailbox from an outside telephone refer to Remote Access To set cancel Log in to your mailbox Enter 7 7 From Outside Telephone Change the setting Accept the current...

Page 192: ...ou can access the contents of your mailbox from your PC through Microsoft Outlook Voice messages appear in subscribers inboxes as e mail messages With the Outlook plug in you can do the following Play back voice messages on a PC or through a telephone Record and send voice messages from a PC or telephone Forward and reply to messages to another subscriber Call back the sender of a message quickly ...

Page 193: ...the IMAP Session Controller software For details about Web Maintenance Console refer to 3 2 System Programming Using Web Maintenance Console To install IMAP Session Controller Double click UmicSetup exe and then follow the on screen guidance to install the software To uninstall IMAP Session Controller Uninstall this software using the programme uninstall feature in the Control Panel For details re...

Page 194: ...y the mail account from Mail Account in the General tab of the Internet E mail Settings dialogue box To open the Internet E mail Settings dialogue box In Outlook 2007 click the Tools menu Account Settings Change More Settings button In Outlook 2010 click the File menu Info Account Settings Change More Settings button About Display the copyright and version of this software Exit Exit this software ...

Page 195: ...Transfer Message 6 Message Envelope 7 Rewind During playback only 8 Pause Restart During playback only 8 4 Volume Up During playback only 8 5 Set Bookmark During voice message playback only 8 6 Resume from Bookmark position Voice messages only 9 Fast Forward During playback only Save This Message as New 0 Help Receive Old Message During or after playback 1 Repeat Message 1 1 Previous Message 2 Nex...

Page 196: ...m Service 6 All Disable Incomplete Handling Status For No Answer 1 Leaving a Message 2 Covering Extension 3 Intercom Paging 4 Set Transferring to Custom Service 5 Operator 6 Return to AA Service Top Menu Incomplete Handling Status For Busy 1 Leaving a Message 2 Covering Extension 3 Intercom Paging 4 Set Transferring to Custom Service 5 Operator 6 Return to AA Service Top Menu Message Notification ...

Page 197: ...Message 2 Set Interview Mailbox 3 Set External Delivery Message 4 Set Remote Call Forwarding 5 Set Timed Reminder 1 Receive Deleted Message During or after playback 1 Repeat Message 1 1 Previous Message 2 Next Message 3 Recover Message 6 Message Envelope 7 Rewind During playback only 8 Pause Restart During playback only 8 4 Volume Up During playback only 9 Fast Forward During playback only 0 Help ...

Page 198: ...message To set On hook Enter 0 for once or 1 for daily AM PM 0 1 Enter hour 01 12 and minute 00 59 and then 0 for AM or 1 for PM Or enter hour 00 23 and minute 00 59 hour minute Off hook OR OR PT SLT SIP Extn Once Daily 0 1 OR hour minute 1 Enter 760 Enter 1 6 0 7 C Tone 12 H 24 H Enter the time in the format assigned to your PBX 12 hour or 24 hour To cancel Off hook On hook 0 Enter 760 Enter 0 6 ...

Page 199: ... The alarm keeps ringing for preprogrammed seconds If you receive an incoming call during ringback the ringing starts after the ringback stops If you are having a conversation exceeding alarm ringing period the ringback will start after your conversation User Manual 199 1 9 1 Setting the Alarm Timed Reminder ...

Page 200: ...P phone except KX UT670 you can also press the FWD DND button and then press up or down with the Navigator Key to set or cancel Do Not Disturb for all calls For KX UT670 there is no physical FWD DND button on the phone For details refer to the documentation for your phone For KX UT series SIP phones except KX UT670 when Call Forwarding or Do Not Disturb is enabled FWD DND appears on the display in...

Page 201: ...sing an SDN button to a PDN extension with DND set this feature will temporarily be deactivated When intercom calls are set to be handled differently from outside calls DND set cancel we recommend establishing buttons for both FWD DND Outside calls and FWD DND Intercom calls because a the light patterns of the FWD DND Both calls button including FWD DND button fixed button will indicate the settin...

Page 202: ...To switch the FWD DND status for intercom calls PT Press the fixed FWD DND button While on hook when in FWD DND Setting Mode The current FWD DND status for intercom calls is displayed Press the fixed FWD DND button again to switch the status 2 Enter 2 To set and clear FWD DND for outside intercom calls PT Enter 1 or 2 Press the fixed FWD DND button Press STORE 0 FWD DND off DND on 1 While on hook ...

Page 203: ...X UT136 KX UT248 Press UP or DOWN with the Navigator Key to select the desired item Press the fixed FWD DND button FWD DND Off While on hook Press ENTER to set OR A confirmation tone will be heard FWD DND off Do Not Disturb DND on User Manual 203 1 9 2 Refusing Incoming Calls Do Not Disturb DND ...

Page 204: ...ce announcement through the handset To set cancel for intercom calls Manual Call Waiting Off hook Enter 0 to 3 as you desire On hook Enter 731 PT SLT PS SIP Extn No call Tone OHCA Whisper OHCA 0 1 OR 2 OR 3 OR 3 1 7 C Tone To set cancel for outside calls Automatic Call Waiting PT SLT PS SIP Extn Off hook Enter 0 or 1 On hook Enter 732 3 2 7 C Tone No tone Tone OR 0 1 OHCA is only available with ce...

Page 205: ...on they see the telephone number assigned on your extension To show either the number assigned to the outside line or your extension Off hook On hook Enter 1 for public or 2 for your extension PT SLT PS SIP Extn Public Your extension OR 1 2 Enter 7 2 2 7 C Tone Availability of this feature depends on the ISDN service of your telephone company When you forward a call to an outside party the CLIP nu...

Page 206: ...ssing a preset COLR button while on hook There is no COLR button on KX UT series SIP phones The COLR button light shows the current status as follows Off shows your telephone number Red on prevents your telephone number being displayed Availability of this feature depends on the ISDN service of your telephone company Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Connected L...

Page 207: ...pressing a preset CLIR button while on hook There is no CLIR button on KX UT series SIP phones The CLIR button light shows the current status as follows Off shows your telephone number Red on prevents your telephone number being displayed Availability of this feature depends on the ISDN service of your telephone company Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Calling ...

Page 208: ...Deny Off hook On hook Enter 1 to prevent or 0 to allow Prevent Allow 1 0 OR Enter 733 3 3 7 C Tone PT SLT PS SIP Extn Some extensions may be prohibited from performing this feature 208 User Manual 1 9 7 Preventing Other People from Joining Your Conversation Executive Busy Override Deny ...

Page 209: ...n becomes busy off hook making or receiving a call etc the music stops temporarily When you go back on hook the music starts again To select and set cancel Off hook On hook Enter BGM number 1 digit or 0 to cancel PT Enter 751 Cancel 0 OR BGM no 5 1 7 C Tone System programming may be required for some IP PT users to listen to background music User Manual 209 1 9 8 Turning on the Background Music BG...

Page 210: ...ng a conversation Set this feature if your extension has a data communication device such as a PC or fax machine connected to ensure secure data transmission To set cancel Off hook On hook Enter 1 to set or 0 to cancel PT SLT PS SIP Extn Set Cancel 1 0 OR Enter 730 3 0 7 C Tone 210 User Manual 1 9 9 Protecting Your Line against Notification Tones Data Line Security ...

Page 211: ...Break button light shows the current status as follows Off Day mode Green on Lunch mode Flashing green Break mode Red on Night mode Flashing red Holiday mode Any extension user except the managers can check the current status by pressing the Time Service Day Night Lunch Break button Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Time Service Day Night Lunch Break button User...

Page 212: ...ng call or not Default Ring DPT Off hook On hook Enter 1 to ring or 0 not to ring Ring No ring 1 0 OR Enter 39 3 9 C Tone Even if No ring is selected calls can be made and answered on the single line telephone by lifting the handset If you go off hook while your parallelled telephone is in use the call will switch over to you This feature is not available for the KX T7665 212 User Manual 1 9 11 Se...

Page 213: ... number of the paired telephone Press CANCEL PS extension no Press TALK Enter 48 4 8 1 C Tone Enter 1 To cancel PS PS Press CANCEL Press TALK Enter 48 4 8 0 C Tone Enter 0 Some wired telephones are prohibited from using this feature If you go off hook while your parallelled telephone is in use the call will switch over to you except SIP phones User Manual 213 1 9 12 Using Your PS in Parallel with ...

Page 214: ...g call is received To set Enter extension number of the paired telephone phone no extension no Enter 48 4 8 1 C Tone Enter 1 PT SLT SIP Extn Off hook On hook To cancel Enter 48 4 8 0 C Tone Enter 0 PT SLT SIP Extn Off hook On hook To pickup call during conversation PT SLT SIP Extn Off hook Press lit DSS of the paired telephone Or enter 41 and then dial extension number of the paired telephone Talk...

Page 215: ...Line Security Log in Log out Features Default Setting Hot Line 1 Off Message Waiting All the messages that have been left by other extension users Off Call Pickup Deny Allow Call Forwarding FWD 1 Off Absent Message Off Paging Deny Allow Timed Reminder Cleared Do Not Disturb DND 1 Off Call Waiting for intercom calls 1 Call Waiting for outside calls 1 Disable No call Disable No tone Executive Busy O...

Page 216: ...For Users in Canada Only After performing Extension Feature Clear the setting of Call Waiting becomes Enable Tone In this case dial tone 2 will be heard when you go off hook 216 User Manual 1 9 14 Clearing Features Set at Your Extension Extension Feature Clear ...

Page 217: ...eriod wrap up time when you will not receive calls after completing a previous call This time can be used for you to write a report and so on You can also manually select Not Ready mode to temporarily leave a distribution group Log in Log out Wrap up Talk Not Ready Ready To set Log in Log out Off hook On hook PT SLT PS SIP Extn Enter 736 Log out Log in 0 1 OR Enter ICD Group extension number or Sp...

Page 218: ...g out for all groups or Log in Log out of a specified group Log in Log out of a specified group OR Log in Log out for all groups While on hook PT PS Press Log in Log out of a specified group Log in Log out of a specified group To enter leave Not Ready mode PT SLT PS SIP Extn On hook Off hook 5 3 7 Not Ready Ready 1 0 OR Enter 735 Enter 1 or 0 C Tone 218 User Manual 1 10 1 Leaving an Incoming Call ...

Page 219: ...Ready mode Flashing red Wrap up mode In Wrap up mode Not Ready mode your extension does not receive calls through any group even if it belongs to multiple groups The last remaining logged in extension may not be allowed to log out depending on system programming The Supervisor extension can control the Log in Log out status of other extensions For more information refer to 1 10 2 Monitoring and Co...

Page 220: ...Monitor Monitoring the Call Status and Log in Log out Status SPRVS EXIT EXIT LOG EXIT 739 ICD Group Incoming Call Distribution Group ICD Group extension no Monitoring the Status of Waiting Calls The Supervisor extension can monitor the status of calls waiting to be answered in the queue If an incoming call distribution group has an overflowed call the display shows the status automatically The fol...

Page 221: ... maximum displayable digits Monitoring and Changing the Log in Log out Status of Extensions The Supervisor extension can monitor the Log in Log out status of the incoming call distribution group members by the DSS button light It can also change their Log in Log out status if needed To monitor Press SPRVS Display PT SPRVS After viewing the status of waiting calls User Manual 221 1 10 2 Monitoring ...

Page 222: ...he current status as follows Off The extension is not in the group Green on Log in Ready mode Flashing green Log in Not Ready mode Red on Log out mode 222 User Manual 1 10 2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group Incoming Call Distribution Group Monitor ...

Page 223: ...eue to a preset destination manually This feature is also known as Hurry up Transfer To forward the waiting call PT PS Press red or flashing red Hurry up Hurry up The Hurry up button light shows the current status as follows Off No waiting call Red on Some calls are waiting Flashing red The number of calls exceeds the manual queue redirection level Customising Your Phone 3 1 3 Customising the Butt...

Page 224: ...e users If the doorphone number and name are stored in the phonebook of your phone the doorphone information is displayed on your phone when a call arrives from the doorphone For KX UT670 SIP phone users The video feed from a network camera can be displayed on your phone s display when a call arrives from a doorphone and the following settings are configured on your phone The network camera is reg...

Page 225: ... Door Door Open Some extensions may be prohibited from using this feature From a specified extension Off hook On hook Enter doorphone number 2 digits PT SLT PS SIP Extn Enter 55 5 5 C Tone doorphone no From any extension while talking to the doorphone PT SLT PS SIP Extn On hook Enter 5 5 C Tone The door open will be triggered for a specified time period User Manual 225 1 11 1 If a Doorphone Door O...

Page 226: ...witch on a relay e g alarm connected to the PBX To switch on the relay Off hook Enter relay number 2 digits relay no PT SLT PS C Tone Enter 56 6 5 On hook The relay will be switched off after a specified time period 226 User Manual 1 11 2 If an External Relay is Connected ...

Page 227: ...l sensor e g security alarm connected to the PBX To answer a sensor call Off hook PT SLT PS SIP Extn On hook D Tone If you do not answer a sensor call within a specified time period the sensor call will stop Dial Tone Definitions 5 4 What is This Tone User Manual 227 1 11 3 If an External Sensor is Connected ...

Page 228: ...vice code Enter desired service code Press Recall hookswitch Press FLASH RECALL or EFA Or press TRANSFER and then enter 60 During a conversation with an outside party During a conversation with an outside party Enter 60 OR EFA 6 0 desired service code 6 0 OR For KX UT series press FLASH RECALL In this case the FLASH RECALL button on a proprietary telephone or KX UT series SIP phone must be set to ...

Page 229: ... type of incoming calls Intercom Calls Outside Calls Both Calls that are forwarded If your telephone has a Message button the Message light turns on when a message is left in your mailbox You will hear an indication tone when going off hook regardless of whether or not your telephone has a Message button You can also create a Voice Mail Transfer button on your phone to transfer received outside ca...

Page 230: ...Calls Outside Calls OR OR 1 7 C Tone Enter For Cancel go on hook directly For Cancel go on hook directly after entering 0 To forward a call to your mailbox while it is ringing Press Voice Mail Transfer PT PS Voice Mail Transfer While on hook To transfer a call to a mailbox Press DSS or dial desired extension number Press Voice Mail Transfer PT PS Voice Mail Transfer During a conversation desired e...

Page 231: ...l mode you cannot use the Voice Mail Transfer button to forward a call to your mailbox while it is ringing Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Voice Mail Transfer button or a Message button Screening Calls Live Call Screening LCS While a caller is leaving a message in your mailbox you can monitor the call without answering If you so desire you can answer the call ...

Page 232: ...t the Live Call Screening feature To set Live Call Screening Press Live Call Screening Enter extension PIN max 10 digits extension PIN PT PS Live Call Screening PIN Personal Identification Number This is required only when an extension PIN is stored To cancel Live Call Screening Press red Live Call Screening PT PS Live Call Screening 232 User Manual 1 11 5 If a Voice Processing System is Connected...

Page 233: ...light shows the feature status as follows Off LCS is off Flashing green rapidly Alerting in the Private mode Flashing green slowly Monitoring Red on LCS is on The manager extension can clear an extension PIN This feature is available for a single line telephone if it is connected to a proprietary telephone in parallel Private mode only To answer the call while monitoring press Recall hookswitch On...

Page 234: ...fer During a conversation Press DSS or enter another extension number To stop recording press this button again PT PS Two way Transfer OR DSS another extension no To record into another mailbox with one touch One touch Two way Transfer Press One touch Two way Transfer During a conversation PT PS One touch Two way Transfer The Two way Record button light Two way Transfer button light or One touch T...

Page 235: ...the other party that the conversation is being recorded Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Two way Record button a Two way Transfer button and a One touch Two way Transfer button User Manual 235 1 11 5 If a Voice Processing System is Connected ...

Page 236: ...o 4 1 3 Supervisory Monitor ACD Control For details consult your system administrator Check in Check out Setting a Timed Reminder to a Room Extension Remote Wake up Call Cleaned up The hotel operator must be using a 6 line display PT to use the Check in Check out and Cleaned up features While in Room Status Control mode a The hotel operator s extension can only check extensions in out and ready no...

Page 237: ...e cleared automatically When the room status of extensions is changed detailed room status information is recorded automatically This requires system programming Example Date Time Ext CO Dial Number 03 07PM 1234 Check in 02 02 00 Check out The hotel operator can change the room status of extensions to check out by using the Check out button assigned on his her extension Depending on the setting of...

Page 238: ...To record edit room charges and check out a room with without printing an invoice Press Check out Dial extension number and then press ENTER or press desired DSS OR extension no DSS While on hook ENTER Enter minibar charge minibar charge other charges Enter other charges Display PT Check out Press YES Press EXIT or Check out YES EXIT OR Check out Press Down PRINT Press PRINT NEXT Press NEXT NEXT P...

Page 239: ... Minibar 4 00 Tax 10 000 0 36 Others 0 00 Tax 15 000 0 00 Total FR 108 30 Tax Total 9 84 Sheet 002 01 01 00 06 52PM 202 01 Call amount 0012 02 01 00 06 07PM 202 01 123456789 02 01 00 07 30PM 202 01 012345678901234 02 01 00 08 45PM 202 01 0011234567890123 01 24 30 FR00084 50 001 00 10 12 FR00010 20 1234567890 00 06 36 FR00006 60 12345 00 03 00 FR00003 00 12345 Hotel PBX Tel 41 3 12 34 56 78 Fax 41 ...

Page 240: ...r once or 1 for daily Once Daily 1 1 0 C Tone Dial extension number or press desired DSS OR extension no DSS AM PM 0 1 Enter hour 01 12 and minute 00 59 and then 0 for AM or 1 for PM Or enter hour 00 23 and minute 00 59 hour minute OR OR 12 H 24 H hour minute Enter 76 Enter 1 7 6 PT OR Enter the time in the format assigned to your PBX 12 hour or 24 hour To cancel Off hook On hook Dial extension nu...

Page 241: ...34 Timed Reminder Start Timed Reminder Answer 02 02 00 02 02 00 Users of PTs without displays can confirm only whether a Timed Reminder has been set or not by following the steps shown above If set a confirmation tone will be heard Cleaned up The hotel operator can change the room status of extensions depending on whether the room has been cleaned or not by using the Cleaned up button assigned on ...

Page 242: ...Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Cleaned up button 242 User Manual 1 12 1 Using the Telephones in a Hotel type Environment Hospitality Features ...

Page 243: ...ne Depending on the content of the selected message you may be required to enter a numeric parameter such as a price or time Enter the correct number of characters as required for the message For information about required parameters consult your dealer Example If Snack has been programmed as message number 1 for recording charges for room snacks consumed hotel employees would enter data as in the...

Page 244: ...mber An extension personal identification number PIN is required to use this feature Refer to Assigning an Extension PIN to Your Extension Extension PIN Personal Identification Number in 3 1 1 Customising Your Phone Personal Programming Your previous extension will receive the old settings of your new extension Extension settings can be exchanged between SLT and SLT PT and PT or SLT and PT If you ...

Page 245: ...call log or SVM log This feature is useful when a one person uses the same extension settings at different locations such as another branch office or at home b two or more people use the same telephone in turn Example a When using extension settings at a different location Service out Extn No 101 Service out Extn No 101 Service in Extn No 102 Service out Service in Service out Extension status of ...

Page 246: ...e at the extension To set an extension to Service out status Off hook PT SLT Enter 727 On hook 2 7 7 Enter C Tone To set an extension to Service in status and have your own settings available Off hook PT SLT Enter 727 your extension no On hook Dial your extension number extension PIN Enter extension PIN max 10 digits 2 7 7 C Tone PIN Personal Identification Number Enter An extension personal ident...

Page 247: ... these may not display the same incoming call log information as a PT connected to the PBX For details about referencing the incoming call log refer to the PS s documentation Calling with the Incoming Call Log When you receive a call including external sensor calls call information is recorded automatically in the incoming call log A preprogrammed number of calls can be logged per extension When t...

Page 248: ...n Press Call Log or Up or Down until desired party appears Call Log OR Press TRANSFER To call Off hook While confirming the log information Display PT Press Call Log or Up or Down until desired party appears Call Log OR To store the caller s information in personal speed dialling Press STORE Display PT While confirming the log information Press Call Log or Up or Down until desired party appears Ca...

Page 249: ...mation Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Call Log button or Call Log for ICD Group button Calling with the Outgoing Call Log You can redial using the outgoing call log To call Press Left Press Up or Down until desired number appears Off hook While on hook KX NT300 KX NT500 KX DT300 KX DT500 KX T7600 The following PSs can use outgoing call log information to othe...

Page 250: ...rty is displayed Display PT You can lock your call log display by using an extension PIN Personal Identification Number so that you can prohibit access to your logged information Display Lock Refer to 3 1 2 Settings on the Programming Mode If a call arrives while you are using the call log the call log display will be replaced with the caller s information 250 User Manual 1 14 1 Using the Call Log...

Page 251: ...ired party appears While on hook Off hook KX NT300 KX NT500 KX DT300 KX DT500 KX T7600 The display order is as follows One time Personal Speed Dialling Directory Two times System Speed Dialling Directory Three times Extension Number Directory To cancel or exit press the CANCEL or FLASH RECALL button You can lock your personal speed dialling directory by using an extension PIN Personal Identificati...

Page 252: ... no While on hook OR Display PT Press ENTER or STORE OR Press ENTER or STORE OR PAUSE PROG Telephone numbers and names displayed are stored using the first spare Personal Speed Dialling memory available For more details refer to To store the names and numbers in personal speed dialling in 3 1 2 Settings on the Programming Mode 252 User Manual 1 14 2 Using the Directories ...

Page 253: ...show you the characters available for each button Table 1 or Table 2 can be programmed Note For NE models the tables for Option mode differ depending on the system settings For details consult your dealer Table 1 Standard mode User Manual 253 1 14 2 Using the Directories ...

Page 254: ...Table 2 Option mode 254 User Manual 1 14 2 Using the Directories ...

Page 255: ...Table 2 Option mode for NE model User Manual 255 1 14 2 Using the Directories ...

Page 256: ...Table 2 Option mode for Greece 256 User Manual 1 14 2 Using the Directories ...

Page 257: ...ne Call Pickup Directed Call Pickup 1 3 3 Answering a Call Ringing at Another Telephone Call Pickup Paging 1 7 1 Paging Doorphone Call 1 11 1 If a Doorphone Door Opener is Connected Door Open 1 11 1 If a Doorphone Door Opener is Connected External Relay 1 11 2 If an External Relay is Connected External Background Music 2 1 4 Turning on the External Background Music BGM KX UT series While on hook P...

Page 258: ...ing at Another Telephone Call Pickup Data Line Security 1 9 9 Protecting Your Line against Notification Tones Data Line Security For KX UT670 users Tap Feature access code instead of pressing Up or Down 258 User Manual 1 14 3 Accessing System Features System Feature Access ...

Page 259: ...lable Page 4 Page 3 Bank Home Sales LCS PDN CO 6 CO 5 CO 4 CO 3 CO 2 Page 1 Page 2 For KX NT553 KX NT556 The KX NT553 KX NT556 IP PT has 12 flexible buttons and the telephone s display shows which feature telephone number or extension number is assigned to each button You can press the NEXT PAGE key to display other sets pages of 12 flexible button assignments as below Pages Total Flexible button ...

Page 260: ...t 24 flexible buttons are available Headset Wrap up Log in Log out Company A Company B Company C Company D Page 3 Headset Wrap up Log in Log out Company A Company B Company C Company D Page 2 S CO1 S CO2 S CO3 S CO4 S CO5 S CO6 S CO7 S CO8 Page 1 Bank Home Sales 1 Sales 2 DN 1 DN 2 DN 3 DN 4 For KX UT670 The KX UT670 SIP phone has 24 flexible buttons Each button can be assigned a feature telephone...

Page 261: ...0 users You can customise the flexible buttons and set the displayed text for each button using Web Maintenance Console For details about customising buttons refer to Customising the Flexible Buttons in Editing Settings in Web Maintenance Console in 3 2 1 User Programming For the KX UT248 the display shows a maximum of 10 characters for each button For the KX UT670 you can specify up to 12 charact...

Page 262: ...ring a Call Some features may not be available for cellular phones depending on the type of outside line being used Transferring to an Extension in the PBX To transfer Dial extension number During a conversation Cellular Phone extension no D Tone Enter On hook Talk This step can be omitted When transferring a call from an analogue trunk you cannot talk to the destination party after dialling an ex...

Page 263: ...tside Phone Number During a conversation you can make a call to an outside phone number and transfer a call to it To transfer During a conversation Cellular Phone D Tone Enter On hook Talk This step can be omitted The party is placed on hold outside line group no 8 0 OR Dial outside phone number outside phone no 9 Enter automatic line access number or enter outside line group access number and the...

Page 264: ...3 During a conversation C Tone Enter Enter Dial extension number extension no D Tone Talking to Two Parties Alternately Call Splitting Cellular Phone During a conversation Talk to the other party Talk to the original party OR The other party will be on hold Dial extension number extension no D Tone Enter Enter 264 User Manual 1 15 1 Cellular Phone Features ...

Page 265: ...ation Cellular Phone Enter 33 Wait for an answer The held party and the paged extension are connected and start a conversation The party is placed on hold Dial paging group number 2 digits paging group no 3 3 C Tone D Tone Enter User Manual 265 1 15 1 Cellular Phone Features ...

Page 266: ...266 User Manual 1 15 1 Cellular Phone Features ...

Page 267: ...Section 2 Manager Operation This section shows the manager how to control the other extensions or the PBX User Manual 267 ...

Page 268: ...ion Dial Lock This feature is also known as Remote Station Lock Control Off hook PT SLT PS SIP Extn Enter 78 8 7 Enter extension number extension no Enter 2 to unlock or 3 to lock 2 3 Unlock Lock OR On hook C Tone The manager can use Remote Extension Dial Lock to unlock any extension whether that extension was locked remotely Remote Extension Dial Lock or from the extension itself Extension Dial L...

Page 269: ...PT SLT PS SIP Extn Off hook On hook Enter 780 1 0 2 3 Day Night Lunch Break Enter 0 to 3 as you desire 8 0 7 C Tone To select the time service switching mode Automatic Manual PT PS Press Time Service Switching Mode Automatic Manual Time Service Switching Mode Automatic Manual While on hook Besides the time mode there is Holiday mode It can change mode once on a specified date The Time Service Day ...

Page 270: ...sing Your Phone 3 1 3 Customising the Buttons Create or edit a Time Service Day Night Lunch Break button or a Time Service Switching Mode Automatic Manual button 270 User Manual 2 1 2 Time Service Mode Control ...

Page 271: ...oll Restriction Call Barring On hook The extension can hear the dial tone and then make a call C Tone The restriction level is changed to the preprogrammed level of Toll Restriction Call Barring button The restriction level of SIP phones cannot be changed Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Toll Restriction Call Barring button User Manual 271 2 1 3 Restriction Lev...

Page 272: ...SIP Extn Off hook On hook Enter 35 5 3 C Tone BGM no OR 0 Enter BGM number 1 digit or 0 to stop Enter external pager number 1 digit or for all external pager no OR One look Network In a One look network pagers are numbered sequentially based on the site number and the pager s port 2 digits For more information consult your system administrator 272 User Manual 2 1 4 Turning on the External Backgrou...

Page 273: ...er All messages have their own extension numbers You can select the desired message You have two methods for recording a message One is recorded using the handset and the other is recorded from an external BGM MOH port To record On hook Off hook Enter 36 PT Enter 1 1 Record message Press STORE When the time limit passes it stops automatically The message is played back Enter OGM floating extension...

Page 274: ... Tone Enter OGM floating extension number OGM floating extension no BGM port no Enter BGM port number 1 digit To clear the message PT Off hook 0 Enter 36 Enter 0 On hook 6 3 Progress Tone C Tone Enter OGM floating extension number OGM floating extension no The default of OGM floating extension numbers depends on system programming For more information consult your System Administrator or System Ma...

Page 275: ...can manually enable the outside line and allow users to use it again To re enable an outside line Off hook 7 On hook 8 5 Enter outside line number 3 digits outside line no C Tone Enter 785 PT SLT PS In some countries areas the PBX may not be able to automatically make a faulty outside line unavailable for use User Manual 275 2 1 6 Allowing Users to Seize an Unavailable Outside Line Trunk Busy Out ...

Page 276: ...nected to another PBX the manager can stop the PBX from monitoring it Any NDSS buttons set to monitor that extension will also stop monitoring PT PS Off hook NDSS Dial another PBX extension number and then enter or press NDSS another PBX extension no OR C Tone On hook Enter 784 7 8 4 To restart monitoring of an extension after performing this operation go off hook press the corresponding NDSS butt...

Page 277: ...d by the System Administrator using Web Maintenance Console or by the System Manager using his or her extension telephone refer to Changing the System Manager s Password Before the System Manager can perform any System Manager tasks System Manager Access from Telephone must be enabled and Password for System Manager Up to 16 numeric digits must be set by the System Administrator using Web Maintena...

Page 278: ... automatic log in Enter System Manager password and System Manager password From Outside Telephone Call the Unified Messaging system from the preprogrammed outside telephone number assigned as a Caller ID number Enter System Manager s Mailbox CAUTION It is strongly recommended that a password of 16 numbers be used for maximum protection against unauthorised access To avoid unauthorised access to t...

Page 279: ...view Mailbox Number Interview Mailbox Numbers must not be the same number as an existing mailbox All Calls Transfer To Mailbox Change Logical Extension Status If this parameter is enabled the extension is considered to be a Logical Extension and therefore calls directed to the extension via Automated Attendant service are automatically forwarded to the extension mailbox The extension does not ring...

Page 280: ... 64 3 2 to accept Interview Mailbox Number 1 1 to change the current setting 2 Enter the Interview Mailbox Number 3 2 to accept All Calls Transfer To Mailbox Change Logical Extension Status 1 1 to change the current setting enable or disable 2 2 to accept Message Waiting Lamp Notification 1 1 to change the current setting enable or disable 2 2 to accept Device Notification for Unreceived Messages ...

Page 281: ...ent setting 2 Enter the delay time and 3 2 to accept Forwarding Mode 1 1 to change the current setting Copy or Move 2 2 to accept then go to Auto Forwarding To delete a mailbox The System Manager should delete mailboxes that are no longer needed When another person accesses the Unified Messaging system the action is automatically cancelled 1 Log in to the System Manager s mailbox 2 5 1 2 3 Enter t...

Page 282: ...aintenance Console the System Manager cannot set COS parameters The system will announce Sorry this function is not available To set COS parameters Follow the steps detailed below to set the following Class of Service parameters Log in to the System Manager s mailbox Enter 52 2 5 class of service no Enter the class of service number 1 66 Follow system prompts and set each parameter below Parameter...

Page 283: ...ept Prompt Mode 1 1 for Primary 2 for System For System enter system prompt number 1 8 2 3 to accept Delete Message Confirmation 1 1 to change the current setting enable or disable 2 2 to accept Message Envelope Playback Mode 1 1 for Before 2 for After 3 for Require 4 to accept the current setting then go to the next parameter 2 4 to accept Caller ID Callback 1 1 to change the current setting enab...

Page 284: ...l Greeting for Caller ID 1 1 1 to change the current setting enable or disable 2 2 to accept Caller ID Screen 1 1 1 to change the current setting enable or disable 2 2 to accept Call Transfer to Outside 1 1 1 to change the current setting enable or disable 2 2 to accept Subscriber Tutorial 1 1 1 for Normal Mode 2 for Simplified Mode 3 to disable Notify of Transfer 1 1 to change the current setting...

Page 285: ...e Company Greeting and Incoming Call Service Setting When the Unified Messaging system answers calls it greets the callers with a Company Greeting and then activates an Incoming Call Service The System Manager or System Administrator can choose The appropriate company greeting for each time mode Day Night Lunch and Break of each call service The default company greeting is Company Greeting 1 If th...

Page 286: ... to disable then go to step 13 9 Enter a Company Greeting number 1 32 then go to step 13 10 1 to change the setting 2 to accept 11 Select the desired setting entry 1 to set Voice Mail Service then go to step 13 2 to set Automated Attendant Service then go to step 13 3 to set Custom Service 4 to set Interview Service 6 to set Transfer to Mailbox 12 Enter the Custom Service number 1 200 or the Mailb...

Page 287: ...sages The Broadcasting Messages feature allows the System Manager to deliver a message to multiple subscribers with one operation Broadcast messages have priority over other regular or urgent messages but otherwise are treated like regular messages This feature is useful when informing subscribers about the current system status such as remaining capacity requesting that unnecessary messages be er...

Page 288: ...or delivery then Example If today is February 16 and you enter 1 7 the message will be delivered tomorrow If today is February 16 and you enter 5 the message will be delivered on March 5 12 2 to accept 13 1 to make the message urgent 2 to continue 14 1 to make the message private 2 to continue Changing the System Manager s Password The System Manager must enter the System Manager password in order...

Page 289: ...anager s password 1 Log in to the System Manager s mailbox 2 3 3 1 to change the mailbox password 2 to accept the current setting 4 Enter the desired password then 5 2 to accept User Manual 289 2 2 1 System Manager Features ...

Page 290: ...g on the mailbox number length specified in system programming The Message Manager s password can be assigned by the System Administrator using Web Maintenance Console or by the Message Manager using his or her extension telephone refer to Customising the Message Manager s Mailbox Before the Message Manager can perform Message Management recording Custom Service Menus messages etc Message Manager ...

Page 291: ...ss MESSAGE or Voice Mail Transfer or enter UM group s floating extension number UM group s floating extension no Enter Message Manager s Mailbox Automatic log in PT SLT PS SIP Extn Enter Message Manager password and Message Manager password Off hook Press MESSAGE or Voice Mail Transfer or enter UM group s floating extension number OR UM group s floating extension no Voice Mail Transfer OR Enter Me...

Page 292: ...d periodically Notice When disabling the password requirement ensure that an unauthorised third party is not allowed access to your extension Managing the General Delivery Mailbox One of the Message Manager s functions is to check the General Delivery Mailbox for messages and transfer them to the appropriate mailbox or mailboxes Mailbox Groups may be used This can be done at any time using the tel...

Page 293: ...ayback volume during playback 8 5 to set a Bookmark for the voice message during voice message playback 8 6 to start playback at the Bookmark for the voice message 9 to fast forward during playback to save as new when the new message is listened 0 to listen to the entire menu To transfer messages Messages left in the General Delivery Mailbox should be transferred to their intended recipients on a ...

Page 294: ...efault must be specified For more information consult your System Administrator When a 6 line display PT is used the number of new unplayed messages will be displayed while the message waiting lamp is lit If the telephone has a Message button the Message light will also turn on when you receive a new message 1 Log in to the Message Manager s mailbox 2 2 3 1 to change the Message Waiting Lamp Notif...

Page 295: ...er 1 6 Device number 4 5 or 6 is used to specify a device number that is Device No 1 2 or 3 for E mail Text Message Device in Web Maintenance Console If a telephone number has not been assigned to the selected device number 1 2 or 3 you cannot set the device status Refer to To assign notification numbers to assign a telephone number 4 Select the desired message type 1 to notify all messages 2 to n...

Page 296: ... they can dial the operator call number to be transferred to an operator A maximum of 3 operators can be programmed for each time mode these operators are not necessarily the same as the operator extensions programmed for the PBX The extension assigned as Operator 1 for the day mode is designated as the Message Manager Telephone Numbers 1 and 2 for Remote Call Forward to Outside After programming ...

Page 297: ...nter the desired number 1 to change or assign the telephone number 2 setting 2 to accept the current setting 14 Dial the telephone number 0 9 max 32 digits 15 2 to accept Recording Messages The Message Manager is responsible for recording various system messages menus voice labels system prompts and system caller names and is also responsible for maintaining the following Company Greetings A maxim...

Page 298: ...ecord 1 for Company Greetings 2 for Company Name 3 for Custom Service Menus 4 for Voice Labels for Mailbox Groups 5 for System Prompts 6 for Multilingual Selection Menu 7 for System Caller Names 8 for On Hold Announcement Menu 4 For the item selected in step 3 follow these steps a For Company Greetings Enter the Company Greeting Number 1 32 b For the Company Name Go to step 5 c For Custom Service ...

Page 299: ... off The prompt is now turned off will play before the prompt d 1 to record e 1 to end recording f 2 to accept g Repeat steps 5b to 5f to record other prompts 6 To change all prompts one after another a 2 b Enter the prompt number you want to change c 1 to change d 1 to end recording e 2 to accept f The system plays the next prompt number g Repeat steps 6c to 6f to record other prompts It is possi...

Page 300: ...on number when the line is busy FWD No Answer Forwards all incoming calls to a specified extension number when there is no answer FWD Busy or No Answer Forwards all incoming calls to a specified extension number when the line is busy or there is no answer FWD to Outside Forwards all incoming calls to telephone number 1 or 2 preprogrammed in the Mailbox Setting or to any other telephone number FWD ...

Page 301: ...2 to accept then go to step 10 Enter 1 to change the telephone number then go to step 6 9 2 to accept 10 The new settings are transmitted to the system If the setting has been completed properly you will hear Call forwarding accepted or Call forwarding is cancelled as appropriate If the system announces Call forwarding not accepted Please check the destination number the forwarding setting has not...

Page 302: ... directly from the top menu To record 1 Log in to the Message Manager s mailbox 2 7 for Custom Service 1 Menu Day 8 for Custom Service 2 Menu Night 3 1 to change the message 4 1 to record a message 5 Record the message 6 1 to end recording 7 2 to accept This feature is not available when the Quick Menu and Greeting Recording setting is disabled for the Message Manager s mailbox For more informatio...

Page 303: ... can be customised by re recording them to change their content or can be recorded in various languages The maximum length of a prompt is fixed at 6 minutes When recording prompts in other languages most often it is not necessary to record all prompts contained in the Unified Messaging system recording over 1000 system prompts is a big undertaking When a caller is connected to AA service or VM ser...

Page 304: ...ing press 2 1060 To review press 1 818 To accept press 2 979 To erase and try again press 3 829 To add press 4 978 To erase and exit press 1018 To make this message private press 1 558 Otherwise press 2 733 Thank you for calling VM Prompts Prompt No Modifiable Prompts 593 Please enter your party s mailbox number 219 Enter the first 3 or 4 letters of the person s first name 220 Enter the first 3 or...

Page 305: ...ave a message press 1 971 To enter another extension press 698 Sorry this line is busy 388 If you would like to hold press 1 847 To cancel holding press 2 now Otherwise I ll try your party again User Manual 305 2 2 2 Message Manager Features ...

Page 306: ...306 User Manual 2 2 2 Message Manager Features ...

Page 307: ...Section 3 Customising Your Phone System This section shows you how to customise your individual telephone or PBX according to your needs Find the desired setting and program as necessary User Manual 307 ...

Page 308: ...ch extension The following features require an extension PIN 1 Screening calls Live Call Screening LCS 2 Prohibiting other people from seeing your personal speed dialling directory call log SVM log and from playing back the voice messages in your message box Display Lock 3 Using the same settings as your extension at other extensions Walking Extension 4 Remote Control Operation Walking COS 5 Exten...

Page 309: ...ter of the PBX To protect the PBX from this kind of fraudulent use we strongly recommend a Keeping your PIN secret b Selecting a complex random PIN that cannot be easily guessed c Changing your PIN regularly Valid numbers for an extension PIN are 0 through 9 If the wrong extension PIN is entered a preprogrammed number of times the PIN is locked If you forget your extension PIN or your extension PI...

Page 310: ... For later reference place a check mark in the boxes below to indicate your customised setting Notice The default value may vary depending on country area Follow programming input To programme To exit To enter the programming mode Follow Selection Parameter Press PROGRAM or PAUSE Press PROGRAM or PAUSE selection parameter programming input Press ENTER or STORE Press ENTER or STORE OR OR OR OR PROG...

Page 311: ...ll Display Backlight Selection 1 2 Would you like to turn on the display backlight of the telephone 0 4 0 Yes Automatic 1 Yes always On 2 No always Off Self Labelling Display Contrast Preferred display contrast level from the 4 levels available for Self Labelling KX NT366 KX NT553 KX NT556 only 0 5 1 Light 2 Little Light 3 Little Dark 4 Dark Hot Line Would you like to dial a preset number simply b...

Page 312: ...e button or CO A CO ICD Group button 3 or PDN Intercom On a PDN extension an idle PDN button is selected when going off hook Preferred Line Assignment Incoming Which line do you prefer to answer when you go off hook 2 0 0 No line 1 The longest ringing line when multiple calls arrive 2 The CO line no assigned to the flexible button or CO A CO ICD Group button 3 PDN A PDN button Alternate Receiving ...

Page 313: ... Only an alarm tone is heard Private mode LCS Mode Set After Answering Would you like to keep recording after answering the call in the LCS mode 2 6 0 No Stop recording 1 Yes Keep recording Automatic Call Waiting 4 Would you prefer to automatically hear a call waiting tone when you receive a call while already on the phone 3 0 0 No Off 1 Yes On Manual Call Waiting How would you prefer to receive c...

Page 314: ... Forward all calls 3 desired no max 32 digits Busy Forwarded when your extension is busy 4 desired no max 32 digits No Answer Forwarded when you do not answer 5 desired no max 32 digits Busy No Answer Forwarded when you do not answer or when your extension is busy FWD N A Timer To set the timer for No Answer and Busy No Answer 5 3 0 120 seconds Default 15 seconds Call Pickup Deny Should you prohib...

Page 315: ...al 7 To cancel the registration of a Bluetooth wireless headset on your extension 8 6 7 Confirm that the ID of your Bluetooth wireless headset is displayed Extension PIN Personal Identification Number To set your extension PIN or change the stored extension PIN 9 0 extension PIN max 10 digits ENTER STORE same extension PIN To set an extension PIN stored extension PIN new extension PIN max 10 digit...

Page 316: ...programming 5 Only available for certain digital proprietary telephones 6 Only available for IP PTs and certain digital proprietary telephones 7 Only available for KX NT300 series except KX NT321 KX NT560 KX DT343 KX DT346 telephones 8 Registering and cancelling a Bluetooth wireless headset may take time Please avoid any interruption during that time by for example going off hook CAUTION There is ...

Page 317: ... dialling no Enter phone number max 32 digits Enter name max 20 characters name Press PROGRAM or PAUSE phone no Enter 10 and then press ENTER Or press STORE 0 1 OR Press ENTER or STORE OR Press ENTER or STORE OR OR PROG PAUSE OR PROG PAUSE To enter characters refer to Entering Characters User Manual 317 3 1 2 Settings on the Programming Mode ...

Page 318: ...ed in front of the selected part OR PROG PAUSE Clearing Features You can clear or change to features as follows Features Default Setting Display Switching Mode Automatic Hot Line Off Calling Line Identification Restriction CLIR Allow Calling Connected Line Identification Presentation CLIP COLP Caller ID assigned on your extension Preferred Line Assignment Outgoing Intercom Preferred Line Assignmen...

Page 319: ...tive Busy Override Deny Allow Paging Deny Allow Key Pad Tone Set On Background Music BGM Off Data Line Security Off Connected Line Identification Restriction COLR Allow Log in Log out Log in Message Waiting Off Timed Reminder Cleared To change the above features back to their default settings Press PROGRAM or PAUSE Enter Press PROGRAM or PAUSE Press ENTER or STORE Press ENTER or STORE OR OR PROG P...

Page 320: ...from your phone You can customise the flexible buttons using Web Maintenance Console For details refer to Customising the Flexible Buttons Press PROGRAM or PAUSE Press PROGRAM or PAUSE Press desired flexible button To exit To programme To enter the programming mode Follow programming input To continue programming input Press ENTER or STORE OR OR PROG PAUSE OR PROG PAUSE Button Programming Input Lo...

Page 321: ...gits Call Park Automatic Park Zone 5 3 Call Log 4 5 4 Call Log for ICD Group 4 5 4 Incoming call distribution group extension no Log in Log out 5 5 Log in Log out of a specified group 5 5 Incoming call distribution group extension no Log in Log out for all groups 5 5 Hurry up 5 6 Incoming call distribution group extension no Wrap up 5 7 System Alarm 4 5 8 Time Service Day Night Lunch Break 5 9 0 1...

Page 322: ...nging time 0 7 9 Check in 4 8 0 Check out 4 8 1 Cleaned up 4 8 2 Two way Record 10 9 0 UM group s floating extension no 11 Voice mail floating extension no Two way Transfer 10 9 1 UM group s floating extension no 11 Voice mail floating extension no One touch Two way Transfer 10 9 1 UM group s floating extension no 11 Voice mail floating extension no Extension no Incoming call distribution group ex...

Page 323: ...ton for that group 4 This button is not available for a PS 5 0 Day Night Lunch Break 1 Day Night Break 2 Day Night Lunch 3 Day Night 6 Availability of this button depends on the ISDN service of your telephone company Refer to 1 2 5 Accessing the ISDN Service ISDN Service Access 7 This button is not available for the KX T7665 8 The button may not be available depending on the networking method in u...

Page 324: ...X DT321 KX DT500 series KX T7600 series except KX T7665 Tone types 01 to 30 01 20 tone 21 30 melody are available KX NT265 KX NT321 KX DT321 KX T7665 Only tone types 01 to 08 are available It is possible to enter a tone type number from 09 to 30 but you will hear tone type 01 Other telephones Only tone types 01 to 08 are available It is possible to enter a tone type number from 09 to 30 but you wi...

Page 325: ...irst Time This step is required only when accessing Web Maintenance Console for the first time For the IP address of the PBX login name and password ask your System Administrator If the configuration of the Web browser or PC changes the certificate may need to be installed again Once a certificate has been installed Web Maintenance Console will be displayed after step 2 1 Launch your Web browser a...

Page 326: ...iting click OK Editing Settings in Web Maintenance Console Changing Your User Name and Displayed Language You can change your account s first name last name and displayed language in the User Information tab of the Edit User screen The information entered in First Name and Last Name are displayed on your telephone 1 In the User Information tab edit your First Name max 20 characters and Last Name m...

Page 327: ... can display play record or delete the following prompts Mailbox Owner Name refer to Changing or Deleting Your Subscriber Owner Name Personal Greetings refer to Changing or Deleting Your Personal Greeting Messages No Answer Greeting Busy Signal Greeting After Hours Greeting Caller ID Greeting 1 Temporary Greeting and Absent Message Interview Mailbox Questions 2 refer to Interview Mailbox Personal ...

Page 328: ...b Navigate to the folder containing the WAV files you wish to import c Select the desired WAV file d Click Open to import the file e Click OK To start and stop prompt playback a Select the desired prompt b Click Play Record c Click Play or Stop To delete a specific prompt a Select the desired prompt b Click Delete c Click OK Customising your mailbox setting You can change your mailbox setting in t...

Page 329: ...rring to your Covering Extension in the box 1 8 digits Interview Mailbox Enter an interview mailbox number you want to assign for your mailbox in the box 2 8 digits the maximum number of digits may be less than 8 depending on system programming All Calls Transfer to Mailbox Select Yes or No If Yes is selected calls are automatically forwarded to your mailbox Call Transfer Sequence Selection Call T...

Page 330: ... to the specified Custom Service Transfer to specified telephone number 1 5 Transfers the caller to one of the specified telephone numbers in numerical order of priority 3 Click OK to finish Incomplete Call Handling for No Answer Specifies how the Unified Messaging system handles a call when there is no answer 1 Click Edit 2 Select the setting from the following items More than one option can be s...

Page 331: ...l Transfer Anytime in Incomplete Handling Menu Specifies whether callers can input an extension number to transfer their call while the Automated Attendant service is playing an Incomplete Call Handling menu Advanced Call Transfer Setting Item Description Advanced Call Transfer Setting By combining the settings for Call Transfer and Incomplete Call Handling you can create call handling scenarios f...

Page 332: ...one number Telephone Number 1 2 3 Specifies the telephone numbers that the VIP Filter setting will be applied to When a call is received from any of the numbers specified here the call will be transferred immediately to the destination specified in Transfer to Selection Transfer to Selection Specifies the transfer destination for calls transferred according to the VIP Filter setting Extension The ...

Page 333: ...rvice Menu Transfers the caller to the specified Custom Service Incomplete Call Handling for Busy Specifies how the scenario handles a call when the destination is busy More than one option can be selected Leave a Message Allows the caller to record a message Transfer to a covering extension Transfers the caller to a covering extension Page the mailbox owner by intercom paging Pages you by interco...

Page 334: ...dialled by entering it from your telephone allowing you to set this feature on a case by case basis Enter a maximum of 32 digits consisting of 0 9 and special codes Dial Pause default 1 s Dial Pause default 3 s T Dial Tone Detection X Callback Number Entry Code 0 9 Dial Code Note If you are using a PRI line you may need to enter at the end of outside telephone numbers No of Retries Specifies the n...

Page 335: ...me 0 120 min Specifies the length of time the system waits after a new message is received before sending message waiting notification Telephone Device Device Notification Timer Device Interval Time between Device 1 2 3 and Next Device Specifies how long the PBX waits after sending Message Waiting Notification to Device 1 2 or 3 before sending notification to the next device E mail Text Message De...

Page 336: ... the steps below to specify the time frame 1 Click a day Sunday Saturday tab 2 Click Enable Time Frame No 1 or 2 3 Enter the start and end times in the Start At HH MM and End At HH MM fields 4 To specify if sent voice message is deleted from the Unified Message system after they are sent by e mail select Yes for Delete After Send Voice File or Delete After Send Fax File 5 Repeat steps 1 to 3 for e...

Page 337: ...e deleted before being forwarded Auto Forwarding Mode Specifies if forwarded messages are to be retained in the original mailbox When set to Copy copies of the messages are retained in the original mailbox after forwarding When set to Move messages are forwarded to the receiving mailbox and are not retained in the original mailbox Auto Forwarding Mode Message Remains New Specifies if the forwarded...

Page 338: ...ail Service Transfer to Automated Attendant Service Allows the caller to access Automated Attendant Service Transfer to specified Custom Service Menu Transfers the caller to the Custom Service specified here Transfer to operator Connects the caller to an operator Transfer to outside specified number Transfers the caller to a specified outside telephone number Enter the Outside Numbers list index 1...

Page 339: ... numbers that belong to the list Follow the steps below to edit list members 1 Click Edit for a Personal Distribution List 1 4 Members item 2 Under Subscribers To Add click the checkbox in No for each mailbox to add referring to the mailbox numbers and mailbox owners names 3 Click Add 4 Click OK Follow the steps below to remove members from a list 1 Click Edit for Personal Distribution Lists 1 4 M...

Page 340: ...rement Specifies if a password is required for entry when automatic login is performed using the Caller ID of the number set in Auto Login Caller ID 1 or Auto Login Caller ID 2 Notice If this is set to No ensure that unauthorised third parties are not allowed access to that mailbox using the number assigned to Auto Login Caller ID 1 or Auto Login Caller ID 2 Auto Login Toll Saver Allows you to cal...

Page 341: ...r of only new messages in your mailbox when you log in Subscriber Service All Messages Specifies if the system announces to you the number of all messages in your mailbox when you log in Subscriber Service New Voice Messages Specifies if the system announces to you the number of only new voice messages in your mailbox when you log in Subscriber Service New Urgent Messages Specifies if the system a...

Page 342: ...ward destination 1 These phone numbers are set in the Contact tab of the Edit User screen Note To apply settings to both outside and intercom calls click For both internal calls and external calls When you select this the setting of For external calls is applied to both outside and intercom calls 2 Click OK Storing names and numbers in personal speed dialling You can set frequently dialled numbers...

Page 343: ...m Type Then specify the outside line number in Parameter Selection To specify the ring tone select the ring tone type from Optional Parameter Ringing Tone Type Number Direct Station Selection DSS Select DSS from Type Then enter the extension number in Extension Number One touch Dialling Select One touch from Type Then enter the desired number in Dial max 32 digits consisting of 0 9 T Transfer Secr...

Page 344: ...d External from Type Then enter the incoming call distribution group extension number in Extension Number Group FWD Intercom calls Select Group Fwd Internal from Type Then enter the incoming call distribution group extension number in Extension Number Account Select Account from Type Conference Select Conference from Type Terminate Select Terminate from Type External Feature Access EFA Select EFA ...

Page 345: ...c Switching mode Answer Select Answer from Type Release Select Release from Type Toll Restriction Call Barring Select TRS Level Change from Type Then select the Toll Restriction Call Barring Level 1 7 from Parameter Selection ISDN Service Select ISDN Service from Type Then enter the desired number in Dial max 32 digits consisting of 0 9 T Transfer Secret P Pause and F Flash Note Availability of th...

Page 346: ... Select Two way Transfer from Type Then enter the UM group s or the voice mail group s floating extension number in Extension Number The UM group s and the voice mail group s default floating extension number is 500 1 Specify the number of the extension whose mailbox will be used to record conversations using One touch Two way Transfer in Ext No of Mailbox For example a secretary can record a conv...

Page 347: ...assword 4 16 characters in length can be edited Note Entry for the password is hidden and displayed as dots 2 Click OK Automatic Two way Recording for Manager If you are designated as a supervisor for Automatic Two way Recording you can set the recording for extensions you are supervising and listen to the recorded conversations as messages through Web Maintenance Console Calls to and from specifi...

Page 348: ...nsion to extension calls are recorded External Call Calls with outside parties are recorded ICDG Incoming Only Only calls that are received by the extension through an incoming call distribution group are recorded Note To set ICDG Incoming Only to On External Call must first be set to On 3 Select On or Off for that setting 4 Click OK when finished Viewing and Playing Messages Users designated as s...

Page 349: ...lick the play button Note If ALL has been selected for the Mailbox filter the play button will be disabled Select a specific mailbox to enable the play button 5 In the window that appears enter the extension number in Specify Extension of the extension at which to play back the messages and then click Connect 6 Go off hook when the extension rings to establish a call with the UM message playback s...

Page 350: ...350 User Manual 3 2 1 User Programming ...

Page 351: ...sing Extensions and the System for Managers This section shows managers how to customise the PBX s extension and system settings according to their needs Find the desired setting and program as necessary User Manual 351 ...

Page 352: ...4 CAUTION The PBX has a default password preset For security change the password the first time that you programme the PBX It is strongly recommended that a password of 10 numbers or characters be used for maximum protection against unauthorised access For a list of numbers and characters that can be used in the password refer to Entering Characters To avoid unauthorised access to the PBX keep the...

Page 353: ...et for extension call charges 0 2 Extension no Charge Viewing call charges for each verification code 0 3 Verification code Clearing call charges for each verification code 0 3 Verification code Setting the budget for each verification code 0 4 Verification code Charge Viewing call charges for each outside line 0 5 Outside line no 3 digits Assigning a charge rate for each outside line group 0 6 Ou...

Page 354: ...one calls will be made if a third party discovers your password verification code PIN The cost of such calls will be billed to the owner renter of the PBX To protect the PBX from this kind of fraudulent use we strongly recommend a Keeping your PIN secret b Selecting a complex random PIN that cannot be easily guessed c Changing your PIN regularly To enter a decimal point press 354 User Manual 4 1 2...

Page 355: ...rating conditions of an ICD group This is done by monitoring the current condition of the ICD group and by collecting and analysing statistical ACD report information ICD group monitoring enables recording of ACD report data and allows various analyses based on that data To analyse the ACD report there are three filters Group Agent and Call The filtered ACD report data can be printed out and expor...

Page 356: ...ain ICD groups to monitor and configure the monitoring settings Finally the user can start the monitor To configure the monitor settings and start monitoring You can configure the monitor control settings in the Group Monitor of the ICDG Management in Web Maintenance Console 1 On the left side of the screen click Users ICDG Management Group Monitor 2 Select an ACD Supervisor from the Supervisor se...

Page 357: ...o start monitoring the selected ICD group 8 Click Close 9 Click OK ACD Report Analysis You can specify which items to include in the monitor result report the style in which to display the report profile and the output format 1 On the left side of the screen click Users ICDG Management ACD Report 2 Select an ACD Supervisor from the Supervisor selection drop down list To load an ACD report a Click ...

Page 358: ...the Available Group for ACD Report window Maximum 64 groups displayed c Click to move the ICD group you selected in step b to the Selected Group for ACD Report window Maximum 64 groups To delete an ICD group from the Selected Group for ACD Report window click the ICD group name and then click d Click OK 3 Select the target time period for the ACD report on Group Filter Settings Select Period 4 To ...

Page 359: ...ng time of answered calls for the target ICD group HH MM SS Max The longest waiting time of answered calls for the target ICD group HH MM SS Wait Time Lost Total The total waiting time of cancelled calls for the target ICD group HH MM SS Average The average waiting time of cancelled calls for the target ICD group HH MM SS Max The longest waiting time of cancelled calls for the target ICD group HH ...

Page 360: ...gent Filter Settings Select Period 4 To show the report on an agent basis perform the following steps a Click View Report The ACD Report Agent Report screen is displayed The filtered data is shown as follows Agent Total Answer The number of calls that the target agent answers Talk Time Total The total talking time for the target agent HH MM SS Average The average talking time for the target agent ...

Page 361: ...k time or wait time a Click Talk Wait Duration Filter b Select Talk Time or Wait Time from the Mode drop down list c Set the target time range to filter To set the minimum time duration click Min and set the time 0 00 23 59 To set the maximum time duration click Max and set the time 0 00 23 59 Lost Call Filter You can filter by lost calls a Click Lost Call Filter 4 To show the report on a group ba...

Page 362: ...esults report can be output in one of the following 2 ways Export Click Export and save the report file Print Click Print to print the report c Click Close 362 User Manual 4 1 3 Supervisory Monitor ACD Control ...

Page 363: ... Appendix This section provides the List of Operations by Telephone Type the Troubleshooting the Feature Number Table and Tone List Check the Troubleshooting section before consulting your dealer User Manual 363 ...

Page 364: ...Outside Party ü ü ü ü ü Making a Call to a Private Network TIE Line Access ü ü ü ü ü Using an Account Code Account Code Entry ü ü ü ü ü 1 2 2 Easy Dialling With a One touch Button One touch Dialling ü ü ü 1 Using Numbers Stored at Your Extension Personal Speed Dialling ü ü ü ü Using Numbers Stored in the PBX System Speed Dialling ü ü ü ü ü To a Preset Number by Going Off hook Hot Line ü ü ü Using ...

Page 365: ...ges at Another Extension Remote COS Access ü ü ü ü ü 1 2 9 Setting Your Telephone from Another Extension or through DISA Remote Setting ü ü ü 1 3 1 Answering Calls ü ü ü ü ü 1 3 2 Answering Hands free Hands free Answerback ü ü ü 1 3 3 Answering a Call Ringing at Another Telephone Call Pickup Answering a Call from Another Telephone Call Pickup ü ü ü ü ü Answering a Call from Another Telephone Call ...

Page 366: ...ple Party Conversation Adding Other Parties during a Conversation Conference ü ü ü ü Leaving a Conference Unattended Conference ü ü Leaving a Conference Leaving Three party Conference ü ü ü ü Letting a Third Party Join Your Call Privacy Release ü ü Adding a Third Party during a Conversation Using the ISDN Service Three party Conference 3PTY by ISDN ü ü ü 1 4 6 Mute ü ü ü 1 4 7 Letting Other People...

Page 367: ... locked ü ü ü 1 6 4 Using Voice Messaging Built in Simplified Voice Message SVM Recording a Normal Greeting Message ü ü ü Recording a Greeting Message for Each Time Mode ü ü ü Redirecting Your Calls to Your Message Box ü ü ü Leaving Voice Messages ü ü ü Listening to Voice Messages Left by Callers ü ü ü Accessing Your Message Box from an Outside Telephone Accessing the Message Box of Another Extens...

Page 368: ...LIP COLP ü ü ü ü ü 1 9 5 Preventing Your Telephone Number Being Displayed on the Caller s Telephone Connected Line Identification Restriction COLR ü ü ü ü ü 1 9 6 Preventing Your Number Being Displayed on the Called Party s Telephone Calling Line Identification Restriction CLIR ü ü ü ü ü 1 9 7 Preventing Other People from Joining Your Conversation Executive Busy Override Deny ü ü ü ü ü 1 9 8 Turni...

Page 369: ... a Doorphone Door Opener is Connected Doorphone Call ü ü ü ü ü Opening a Door Door Open ü ü ü ü ü 1 11 2 If an External Relay is Connected To switch on the relay ü ü ü 1 11 3 If an External Sensor is Connected To answer a sensor call ü ü ü ü ü 1 11 4 If a Host PBX is Connected Accessing External Services External Feature Access EFA ü ü ü ü 1 11 5 If a Voice Processing System is Connected Call Forw...

Page 370: ... Transfer ü ü 2 1 4 Turning on the External Background Music BGM ü ü ü ü ü 2 1 5 Recording Outgoing Messages OGM ü 2 1 6 Allowing Users to Seize an Unavailable Outside Line Trunk Busy Out ü ü ü 2 1 7 Releasing Network Direct Station Selection NDSS Monitor ü ü 2 2 Configuring Unified Messaging Features 13 ü ü ü ü ü 3 1 Customising Your Phone Personal Programming Assigning an Extension PIN to Your E...

Page 371: ... is only available for certain DPTs 7 Whisper OHCA is only available for IP PTs and certain DPTs 8 Only available for DPTs 9 Only available for Display PTs 10 Only available for the KX NT300 series KX NT500 series KX DT300 series KX DT500 series and KX T7600 series 11 Only available for the KX NT366 KX NT553 KX NT556 KX NT560 12 Only available for the KX UT248 and KX UT670 13 Setting the Timed Rem...

Page 372: ...ons work when using a proprietary telephone The Intercom line was not seized The seized line when going off hook was changed by personal setting 3 1 2 Settings on the Programming Mode In the manual going off hook means an Intercom line is seized If the setting has been changed press the INTERCOM or PDN button after going off hook and follow the instructions The parallelled single line telephones d...

Page 373: ...er to change the feature numbers for easier use While talking to an outside party the line is disconnected The time limit has run out 1 4 1 Transferring a Call Call Transfer 1 4 5 Multiple Party Conversation Consult your dealer to extend the time limit if necessary Redialling does not function The dialled number was more than 32 digits 1 2 3 Redial I cannot have a conversation using the Bluetooth ...

Page 374: ...l Announcement OHCA Whisper OHCA The other party has set Data Line Security 1 9 9 Protecting Your Line against Notification Tones Data Line Security I forgot the password Ask the manager to assist you 2 1 1 Extension Control The background music started suddenly Turn off the music 1 9 8 Turning on the Background Music BGM 2 1 4 Turning on the External Background Music BGM I do not want to display ...

Page 375: ...utton is not assigned on the extension corresponding to your SDN button Create a PDN button on the desired extension 3 1 3 Customising the Buttons I cannot use the secondary Ethernet port If you are using a KX NT500 series telephone check whether ECO mode is enabled Display in 1 1 5 Before Operating the Telephones If it is enabled ask your dealer to disable ECO mode For other types of IP PTs conta...

Page 376: ...utside line group automatically Outside Line Group Access 8 outside line group no 2 digits outside phone no Making a Call to a Private Network TIE Line Access 7 private phone no Using an Account Code Account Code Entry 49 account code outside phone no 1 2 2 Easy Dialling Using Numbers Stored at Your Extension Personal Speed Dialling To store 30 personal speed dialling no 2 digits phone no To dial ...

Page 377: ...on PIN phone no To call with a verification code Verification Code Entry verification code verification code PIN phone no 1 2 8 To Access Another Party Directly from Outside Direct Inward System Access DISA Calling through DISA To an extension In All Security Mode only your extension no verification code extension PIN verification code PIN extension no To an outside party In Trunk Security Mode Al...

Page 378: ...ll Transfer Transferring a Call Using the ISDN Service Call Transfer CT by ISDN 62 phone no Transferring to an Outside Party Using the SIP Service Blind Transfer 61 phone no 1 4 2 Holding a Call To hold Call Hold To retrieve a call Call Hold Retrieve 50 To retrieve a call Call Hold Retrieve Specified with a held line number 53 outside line no which is held 3 digits Specified with a holding extensi...

Page 379: ... no 3 Busy phone no 4 No Answer phone no 5 Busy No Answer phone no 7 Follow Me your extension no 8 Follow Me Cancel your extension no To set the timer for No Answer and Busy No Answer 713 00 99 second To set cancel Call Forwarding FWD for your Incoming Call Distribution Group Both Calls Outside Calls Intercom Calls 714 715 716 1 Set ICD Group extension no phone no 0 Cancel ICD Group extension no F...

Page 380: ...saging Built in Simplified Voice Message SVM Recording a Normal Greeting Message To record 38 1 To play back 2 To clear 0 Recording a Greeting Message for Each Time Mode To record 8 0 Day 1 Night 2 Lunch 3 Break 1 To play back 8 0 Day 1 Night 2 Lunch 3 Break 2 To clear 8 0 Day 1 Night 2 Lunch 3 Break 0 To leave a voice message directly to another extension s message box 6 extension no Listening to...

Page 381: ...conference group no 1 digit entry code To call and make an announcement conference group no 1 digit entry code Join After Time Out To make a conference group call with an entry code conference group no 1 digit entry code To join a conversation with an entry code conference group no 1 digit entry code 1 8 5 Transferring Calls Voice Mail Transfer Both Calls Outside Calls Intercom Calls 710 711 712 0...

Page 382: ... Your extension 2 1 9 5 Preventing Your Telephone Number Being Displayed on the Caller s Telephone Connected Line Identification Restriction COLR 7 0 To show 0 To prevent 1 1 9 6 Preventing Your Number Being Displayed on the Called Party s Telephone Calling Line Identification Restriction CLIR 7 1 To show 0 To prevent 1 1 9 7 Preventing Other People from Joining Your Conversation Executive Busy Ov...

Page 383: ... Features Set at Your Extension Extension Feature Clear 790 1 10 1 Leaving an Incoming Call Distribution Group Log in Log out Wrap up Log in 736 1 ICD Group extension no Log out 0 ICD Group extension no To enter leave Not Ready mode 735 1 Not Ready 0 Ready 4 1 10 2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group Incoming Call Distribution Group Monitor 739 ICD Gro...

Page 384: ... a Room Extension Remote Wake up Call 76 To set 12H 1 extension no hour minute 0 AM 1 PM 0 once 1 daily 24H 1 extension no hour minute 0 once 1 daily To cancel 0 extension no To confirm 2 extension no 1 12 2 Recording Information Using Preprogrammed Messages Printing Message 761 message no parameter 1 13 1 Walking Extension 727 your extension no extension PIN 1 13 2 Enhanced Walking Extension To s...

Page 385: ...lection NDSS Monitor 784 another PBX extension no 3 1 1 Customising Your Phone Personal Programming 799 Assigning an Extension PIN to Your Extension Extension PIN Personal Identification Number To set 1 extension PIN same extension PIN To cancel 0 stored extension PIN 1 The UM group s default floating extension number depends on system programming For more information consult your System Administr...

Page 386: ... an Indication Message Waiting 4 Monitoring Another Extension Call Monitor 5 Reserving a Busy Line Automatic Callback Busy Setting Callback on an ISDN Line Completion of Calls to Busy Subscriber CCBS 6 1 2 6 Alternating the Calling Method Alternate Calling Ring Voice Feature While dialling or talking Fixed Number 1 4 5 Multiple Party Conversation Adding Other Parties during a Conversation Conferen...

Page 387: ...de Intercom or Doorphone Tone 1 1 s Tone 2 1 s Tone 3 1 s Tone 4 1 s When going off hook Dial Tones Tone 1 Normal 1 s For KX UT series SIP phone users Tone 1 will be heard when any of the following features are set Absent Message Call Pickup Deny Call Waiting Extension Dial Lock Executive Busy Override Deny User Manual 387 5 4 1 What is This Tone ...

Page 388: ...phone users Tone 2 will be heard when any of the following features are set Display Lock Call Forwarding Do Not Disturb Tone 3 When answering an external sensor call Not available for KX UT series SIP phones After pressing TRANSFER or Recall hookswitch to hold a call temporarily e g Call Splitting While a called PS is being searched When Account Code Entry is performed When answering a Timed Remin...

Page 389: ...ls 1 s While off hook Indication Tones Tone 1 Call waiting tone 15 s Tone 2 A call is on hold longer than the specified time 15 s When talking to an outside party Warning Tone This tone is sent 15 10 and 5 seconds before the specified time for disconnection For KX UT series SIP phones this tone is sent only once 15 seconds before the specified time for disconnection 1 s When setting the features o...

Page 390: ... the following features activate Retrieving a held call Picking up another call Paging Answering a paging announcement Answering the call through a speaker You establish a call with an extension in the following cases The called extension has hands free Answerback enabled and is not a KX UT series SIP phone Voice calling mode When making a call to or from a doorphone 1 s Tone 4 Establishing or lea...

Page 391: ...Version 004 1xxxx Changed Contents Feature Highlights 1 4 1 Transferring a Call Call Transfer Transferring to an Outside Party Using the SIP Service 2 1 4 Turning on the External Background Music BGM 3 2 1 User Programming Automatic Two way Recording for Manager 4 1 3 Supervisory Monitor ACD Control ACD Report Analysis User Manual 391 5 5 2 PFMPR Software File Version 004 1xxxx ...

Page 392: ...392 User Manual 5 5 2 PFMPR Software File Version 004 1xxxx ...

Page 393: ...User Manual 393 Notes ...

Page 394: ...Future Reference Please print record and retain the following information for future reference The serial number of this product can be found on the label affixed to the unit You should record the model number and the serial number of this unit as a permanent record of your purchase to aid in identification in the event of theft Note MODEL NO SERIAL NO DATE OF PURCHASE NAME OF DEALER DEALER S ADDR...

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