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1.8.5 Transferring Calls

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Call Transfer

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Incomplete Call Handling

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Assigning Your Covering Extension

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Remote Call Forwarding

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Assigning and Cancelling Telephone Numbers for Call Transfer to Outside Line

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Voice Mail Transfer

Call Transfer

When a call reaches your extension via the Automated Attendant service, normally your extension will ring and
you can answer the call. If you use the Call Transfer feature, however, the Unified Messaging system can
handle the call in a number of ways. The status you set for Call Transfer determines what happens to the call.
You can set one of the following:

Call Blocking:

The call will be handled by the Incomplete Call Handling feature (refer to "

Incomplete Call Handling"),

which allows you to have your calls ring at another extension, transferred to your mailbox, transferred to the
operator, etc. The call will not ring at your extension. The call will be handled according to the settings you
have made for Incomplete Call Handling for No Answer.

Call Screening:

The system will prompt the caller to record his or her name. If you are available to answer calls, the system
will ring your extension and play back the name of the caller. You can then answer the call if you choose. If
you do not or cannot answer the call, the call will be handled according to the settings you have made for
Incomplete Call Handling for No Answer.

Intercom Paging:

The Unified Messaging system will page you using the Intercom Paging feature. The call will not ring at your
extension. Your name will be announced to alert you to the call. If you do not or cannot answer the call, the
call will be handled according to the settings you have made for Incomplete Call Handling for No Answer.

Transfer to Mailbox:

The system will transfer the caller to your mailbox where he or she can leave a message for you. The call will
not ring at your extension.

Transfer to Custom Service:

The system will transfer the caller to the custom service you specify here. The call will not ring at your extension.

Disable Call Transfer:

Turns the Call Transfer feature off. The call will ring at your extension.

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User Manual

1.8.5 Transferring Calls

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Summary of Contents for KX-NS1000

Page 1: ...ng this Panasonic product Please read this manual carefully before using this product and save this manual for future use In particular be sure to read 1 1 1 For Your Safety Page 14 before using this...

Page 2: ...d of the arrival of an incoming call or a message waiting by the lamp if it is equipped ENTER Navigator Key Jog Dial Message Ringer Lamp Easy Operation Consult your dealer 1 1 Before Operating the Tel...

Page 3: ...hone Wireless XDP Parallel Mode Page 205 1 8 Using the Unified Messaging Features Page 130 This PBX offers a built in Call Centre feature called Incoming Call Distribution ICD Group Incoming calls to...

Page 4: ...ssion Initiation Protocol for communication SLT Single Line Telephone PT is used as a generic term to represent IP PT DPT APT and Display PT The suffix of each model number e g KX NS1000NE is omitted...

Page 5: ...his manual apply to PBXs with a certain software version as indicated on the cover of this manual To confirm the software version of your PBX consult your dealer Product specifications are subject to...

Page 6: ...verification code max 4 digits Enter verification code PIN max 10 digits If a wrong verification code PIN is entered you hear an alarm tone desired phone no Dial desired phone number Seize an outside...

Page 7: ...PS Press CALL After entering 0 for Cancel For non KX UT series SIP phone users a The following features are available for SIP phone users Making calls Answering calls Holding calls Transferring calls...

Page 8: ...T300 series and KX NT500 series users if background music BGM is being played through your telephone while it is connected to the secondary PBX it will not reconnect to the primary PBX when it becomes...

Page 9: ...SE Button 66 1 3 6 Identifying Malicious Calling Parties Malicious Call Identification MCID 68 1 4 During a Conversation 69 1 4 1 Transferring a Call Call Transfer 69 1 4 2 Holding a Call 74 1 4 3 Tal...

Page 10: ...all Centre 208 1 10 1 Leaving an Incoming Call Distribution Group Log in Log out Wrap up 208 1 10 2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group Incoming Call Dist...

Page 11: ...Customising the Buttons 310 3 2 System Programming Using Web Maintenance Console 315 3 2 1 User Programming 315 4 Customising Extensions and the System for Managers 341 4 1 Manager Programming 342 4...

Page 12: ...12 User Manual Table of Contents...

Page 13: ...Section 1 Operation This section shows you step by step how to use each feature Read this chapter to become familiar with the many useful features of this PBX User Manual 13...

Page 14: ...ice means that misuse could result in death or serious injury CAUTION This notice means that misuse could result in injury or damage to property The following types of symbols are used to classify and...

Page 15: ...d only be connected to the type of electrical power supply specified on the product label If you are not sure of the type of power supply to your home consult your dealer or local power company For sa...

Page 16: ...unit exposes any internal parts disconnect the power supply cord immediately and return the unit to your dealer Unplug this unit from the AC outlet if it emits smoke an abnormal smell or makes unusual...

Page 17: ...connection The power supply cord is used as the main disconnect device Ensure that the AC outlet is located near the equipment and is easily accessible Slots and openings in the front back and bottom...

Page 18: ...tside lines 1 Disconnect the PBX from all outside lines 2 Connect known working single line telephones SLTs to those outside lines 3 Make a call to an external destination using those SLTs If a call c...

Page 19: ...Instructions The following or similar rack mount instructions are included with the installation instructions a Elevated Operating Ambient If installed in a closed or multi unit rack assembly the ope...

Page 20: ...ttom two symbol examples This symbol might be used in combination with a chemical symbol In this case it complies with the requirement set by the Directive for the chemical involved For users in New Z...

Page 21: ...The SLT ports are not specifically designed for 3 wire connected equipment 3 wire connected equipment might not respond to incoming ringing when attached to these ports User Manual 21 1 1 3 Precaution...

Page 22: ...rform regular system data backups to a USB memory device For details consult your dealer 3 To prevent illegal access from the Internet activate a Firewall 4 To avoid unauthorised access and possible a...

Page 23: ...tons and or a display you may operate the PBX by entering a feature number instead Follow the operation for your type of telephone If you use a Panasonic proprietary telephone which does not have feat...

Page 24: ...side or at the bottom of the display or by pressing the Navigator Key you can access various features Furthermore depending on the display telephone used you can operate features or make calls using...

Page 25: ...s may be restricted at your extension depending on system programming and the type of telephone being used Icon Descriptions The following icons show you the feature availability notes and action to u...

Page 26: ...nsion no Dial an extension number outside phone no Dial outside phone number phone no Dial the telephone number dial key Press any dial key 0 9 HOLD Press the HOLD button on your SIP phone REDIAL Pres...

Page 27: ...pause when storing a telephone number This button also functions as the PROGRAM button when there is no PROGRAM button on your telephone PAUSE REDIAL Used to redial the last dialled number REDIAL MES...

Page 28: ...ree dialling You can monitor the party s voice in hands free mode MONITOR AUTO ANS Auto Answer MUTE Used to receive an incoming call in hands free mode or mute the microphone during a conversation AUT...

Page 29: ...L MUTE Used to monitor an intercom call automatically but it cannot be used for hands free conversations It also mutes the handset microphone during a conversation VOICE CALL MUTE Call Forwarding FWD...

Page 30: ...of the Flexible button array or on the DSS Console Assigns the desired button and used to access the stored feature Mostly used as a One touch Dialling button Only the F and number may be shown on so...

Page 31: ...n idle outside line for making outside calls Incoming outside calls from any outside line arrive at this button Group CO G CO Used to access an idle outside line in a specified outside line group for...

Page 32: ...all Park Used to park or retrieve a call in a preset parking zone Call Park Automatic Park Zone Used to park a call in an idle parking zone automatically For KX UT series SIP phones except KX UT113 KX...

Page 33: ...our own voice mailbox while an incoming caller is leaving a message and if desired intercept the call Voice Mail Transfer Used to transfer a call to the mailbox of a specified extension Also used to a...

Page 34: ...e Operation You can make an intercom call and have a conversation in hands free mode using the SP PHONE button 3 1 2 Settings on the Programming Mode Preferred Line Assignment Outgoing Select the seiz...

Page 35: ...Abbreviation Telephone Type S PS SIP CS compatible Portable Station e g KX UDT series SLT Single Line Telephone e g KX T7710 User Manual 35 1 1 5 Before Operating the Telephones...

Page 36: ...rnal Sensor IP PT IP Softphone CA 3 Client PC PC CTI Server Private IP Network ITSP 1 Network DCE 2 e g ADSL Modem WAN IP CS PS SIP Phone SIP CS S PS Voice Processing System Fax Machine SLT CS PS APT...

Page 37: ...ory Number SDN Extension When you call from a KX UT series SIP phone to an extension that has its AUTO ANS AUTO ANSWER button set to On KX UT series SIP phones and S PSs A confirmation tone will be he...

Page 38: ...line automatically Automatic Line Access PT SLT PS SIP Extn S PS Off hook Talk Dial outside phone number Press L CO or enter automatic line access number OR 0 9 L CO outside phone no The automatic li...

Page 39: ...n It will re access the outside line and provide external dial tone Pressing the Terminate button will provide intercom dial tone You can dial the new phone number without going on off hook Hands free...

Page 40: ...Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Network Direct Station Selection NDSS button Using an Account Code Account Code Entry You may give a specified account code to ex...

Page 41: ...9 Depending on the settings of your PBX you may be required to enter an account code to make an outside call If you enter the wrong code press the key and re enter the account code For your convenien...

Page 42: ...touch Dialling Off hook One touch Dialling Customising Your Phone 3 1 3 Customising the Buttons Create or edit a One touch Dialling button store the desired phone number or feature number Using Number...

Page 43: ...speed dialling number 3 digits system speed dialling no Press AUTO DIAL or enter OR To call using a directory refer to 1 14 2 Using the Directories For SIP phone and S PS users Telephones display only...

Page 44: ...ing This can be useful if you require more time after going off hook to dial another telephone number or extension number Customising Your Phone 3 1 2 Settings on the Programming Mode Preferred Line A...

Page 45: ...alled After pressing REDIAL if you hear a busy tone again press REDIAL to retry Automatic Redial To redial automatically press the SP PHONE button and then the REDIAL button or press the REDIAL button...

Page 46: ...llback Busy You can set the telephone to receive callback ringing when a dialled extension becomes idle when your desired outside line that is in use by another extension becomes idle You cannot set A...

Page 47: ...Callback Busy Cancel Off hook PT SLT PS On hook 4 6 Enter 46 C Tone Setting Callback on an ISDN Line Completion of Calls to Busy Subscriber CCBS You can set the telephone to receive callback ringing w...

Page 48: ...ne 1 Depending on the type of the other party s telephone you may be able to talk to the other party using the speaker and the microphone Off hook Call Announcement OHCA or you can send a call announc...

Page 49: ...ived If you receive notification you can call the caller back by a simple operation Note SIP extensions except the KX UT series cannot receive message waiting indications For an extension leaving a me...

Page 50: ...Press MESSAGE or enter 70 and then 2 PT SLT PS Talk OR 0 2 7 While on hook KX UT series S PS Press MESSAGE Off hook Talk Off hook Enter 70 KX UT series S PS Talk 0 2 7 Enter 2 Performing this operatio...

Page 51: ...or more Message for Another Extension buttons These buttons can accept the message waiting notification of other extensions or various incoming call distribution groups In other words you can monitor...

Page 52: ...ng the call During a conversation C Tone Talk A three party conversation is now established CO OR SDN PDN OR SIP phone users cannot use this feature but other extensions can call them using Executive...

Page 53: ...S Press TRANSFER To continue You can also deny others the possibility of joining your conversation Default Allow Refer to 1 9 7 Preventing Other People from Joining Your Conversation Executive Busy Ov...

Page 54: ...but they can be monitored by other extensions To an Extension Refusing the Call DND Override The preprogrammed extension can call someone who has set the DND feature Enter 1 PT SLT PS Talk R B Tone 1...

Page 55: ...ISDN service again outside line Seize outside line If all required digits are stored Requires to dial additional digits service code OR ISDN Service ISDN Service ISDN Service Availability of features...

Page 56: ...irmation tone Ring Ring Hello OR To change the method After dialling Enter PT SLT PS Talk C Tone Voice calling from a SIP extension is not available If the called party uses a SIP extension single lin...

Page 57: ...extension no desired phone no Dial your extension number Enter extension PIN max 10 digits If a wrong extension PIN is entered you hear an alarm tone Dial desired phone number Seize an outside line be...

Page 58: ...number DISA phone no From Outside Telephone In No Security Mode Trunk Security Mode Off hook Dial DISA phone number Enter extension PIN or verification code PIN max 10 digits DISA phone no In All Secu...

Page 59: ...Tone D Tone DISA phone no PIN Personal Identification Number your extension no verification code OR verification code PIN Callers from preprogrammed outside numbers can access the PBX through DISA wit...

Page 60: ...rds verification code PIN extension PIN secret c Selecting complex random PINs that cannot be easily guessed d Changing PINs regularly Time limit Both parties will hear an alarm tone fifteen seconds b...

Page 61: ...l your extension number Enter extension PIN max 10 digits If a wrong extension PIN is entered you hear an alarm tone Dial desired feature number 7 4 C Tone D Tone PIN Personal Identification Number Th...

Page 62: ...ds free mode using the SP PHONE button KX UT133 KX UT136 KX UT248 users can have a conversation in hands free mode by pressing the flashing CO or DN button Customising Your Phone 3 1 2 Settings on the...

Page 63: ...rammed number of rings Hands free Answerback for outside calls requires system programming To set cancel PT KX UT113 KX UT123 KX UT133 KX UT136 KX UT248 Press AUTO ANS While on hook PT users The AUTO...

Page 64: ...icks up a specified extension s call PT SLT PS SIP Extn S PS Off hook Press flashing DSS Enter 40 and then dial group number 2 digits Or enter 41 and then dial extension number Talk Group Directed 4 0...

Page 65: ...These calls can be answered from any extension Through an external speaker Off hook PT SLT PS Talk While hearing a tone Enter 42 2 4 site ID Enter the site ID 2 digits 01 16 C Tone You can also recei...

Page 66: ...or complete transferring a call To answer Press ANSWER Talk PT ANSWER To transfer a call PT During a conversation Press DSS or dial desired phone number The called party answers Seize an outside line...

Page 67: ...y answers The other party is placed on hold and the destination extension is called immediately DSS RELEASE To end a conversation Press RELEASE PT During a conversation RELEASE Customising Your Phone...

Page 68: ...ve the information on the malicious call later on To request MCID Talk or on hook During a conversation or when hearing a reorder tone after the calling party hangs up PT SLT PS Enter 7 3 Press TRANSF...

Page 69: ...nswered within a specified time it is automatically disconnected For users of non KX UT series SIP phones Even if your telephone has a TRANSFER button you cannot use it to transfer calls Please make s...

Page 70: ...utton KX UT series once or the HOLD button non KX UT series once or twice depending on the telephone being used you can return to the held call The call with the transferred party will be disconnected...

Page 71: ...h an extension Transferring to an Outside Party Using the PBX Service Some extensions may be restricted from performing this feature On hook Talk Seize outside line During a conversation PT PS Press T...

Page 72: ...The call with the transferred party will be disconnected Time limit Both the caller and the transferred party will hear an alarm tone fifteen seconds before a specified time period and the call will...

Page 73: ...er 62 2 6 Press Recall hookswitch C Tone This step can be omitted To retrieve the held call press the TRANSFER button Recall hookswitch Even if you go on hook while transferring a call it is transferr...

Page 74: ...hold The difference between them is that other people can retrieve your held call Regular Hold or not Exclusive Call Hold As they can be alternated ask your manager what the current mode is To hold C...

Page 75: ...line number To retrieve an intercom call or outside call from another extension only Regular Hold Call Hold Retrieve Specified with a holding extension number PT SLT PS Talk Talk Talk Press CO or ent...

Page 76: ...an intercom call or outside call from another extension only Regular Hold Call Hold Retrieve Specified with a holding extension number Talk Talk Talk Enter 53 Enter 51 holding extension no 1 5 C Tone...

Page 77: ...Hold mode If Automatic Call Hold has been preprogrammed you can put the current call on hold automatically by pressing another CO ICD Group INTERCOM or DN button to make or answer another call For th...

Page 78: ...5 C Tone During a conversation Press Recall hookswitch OR SLT On hook If you hear a busy tone enter another parking zone number Enter 52 Enter a specified parking zone number 2 digits parking zone no...

Page 79: ...rking zone The Call Park button light shows the current status as follows Flashing red for PT You or another extension has a call parked Flashing red for KX UT133 KX UT136 KX UT248 Another extension h...

Page 80: ...ginal party Press DSS or dial the other party s extension number Press TRANSFER extension no OR DSS C Tone The other party will be on hold XFER XFER SLT During a conversation Talk to the other party T...

Page 81: ...ld is enabled on your telephone To leave the conversation and then let the two parties talk PT PS Press DSS or dial the other party s extension number Talk to the other party During a conversation Pre...

Page 82: ...use it Default Disable No call Intercom calls No tone Outside calls You can answer the second call by disconnecting 1 or holding 2 the current call 1 To disconnect the current call and then talk to th...

Page 83: ...alk to the new party Press HOLD C Tone KX UT133 KX UT136 KX UT248 S PS While hearing a tone Press the flashing DN or S CO Talk to the new party Press HOLD C Tone OR S CO DN After talking to the new pa...

Page 84: ...up OR SDN PDN OR OR KX UT113 KX UT123 During a conversation Off hook On hook Talk to the original party Press HOLD KX UT133 KX UT136 KX UT248 S PS During a conversation Off hook On hook Talk to the or...

Page 85: ...rd this step if both parties are extensions Talk to the original party Off hook On hook Talk to the new party Press CO ICD Group PDN SDN or INTERCOM OR CO ICD Group OR SDN PDN OR OR Press CO ICD Group...

Page 86: ...50 0 5 C Tone C Tone Depending on the type of your telephone you may be able to talk to the other party using the speaker and the microphone Off hook Call Announcement OHCA or you can receive an anno...

Page 87: ...nal telephone company service You can receive a call waiting tone and the caller s information For details consult your telephone company While hearing a tone PT PS KX UT series S PS While hearing a t...

Page 88: ...ablish a conference call the DN S CO button for the call will turn off and a new DN button will light green for the conference call Even if you add more parties only the newly lit DN button is lit up...

Page 89: ...line before dialling an outside phone number Press TRANSFER C Tone Dial desired phone number desired phone no SLT Talk with multiple parties Enter 3 Press Recall hookswitch Talk to the new party 3 Du...

Page 90: ...up PDN SDN or INTERCOM corresponding to the original party Press CONF or press TRANSFER and then enter 3 Talk with multiple parties C Tone OR 3 SDN PDN OR OR OR CO ICD Group OR SDN PDN OR OR To add fo...

Page 91: ...corresponding to the party on hold Talk with multiple parties Press CONF Press CONF C Tone OR CO ICD Group OR SDN PDN OR To talk to two parties alternately in a three party conversation During a conve...

Page 92: ...lternates between the other parties in the conversation You can have a conference with a maximum of eight parties comprising intercom or outside lines simultaneously During a conversation involving fo...

Page 93: ...es are disconnected To leave a conference PT PS Press CONF During 3 to 7 party conference On hook To return while others are talking Press flashing green CO ICD Group PDN SDN or INTERCOM PT PS OR CO I...

Page 94: ...Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Conference button 94 User Manual 1 4 5 Multiple Party Conversation...

Page 95: ...ree party conference PT SLT PS KX UT series S PS On hook To leave a conference involving two outside parties During a three party conference PT PS Press TRANSFER On hook SLT Press Recall hookswitch On...

Page 96: ...ons that have that S CO button Other extension S CO S CO Press the flashing S CO within 5 seconds A three party conversation is now established Talk C Tone Only an S CO button can be used for this ope...

Page 97: ...de phone number Press TRANSFER Enter 62 2 6 C Tone Enter 3 3 C Tone Dial desired phone number desired phone no SLT Talk with multiple parties Enter 3 Press Recall hookswitch Talk to the new party 3 Du...

Page 98: ...complete a conversation During a conversation PT SLT PS On hook Customising Your Phone 3 1 3 Customising the Buttons Create or edit an ISDN Hold button 98 User Manual 1 4 5 Multiple Party Conversatio...

Page 99: ...ncel PT KX UT series Press MUTE During a conversation OR VOICE CALL MUTE The AUTO ANS MUTE or VOICE CALL MUTE button light for PTs or the SP PHONE button light for KX UT series SIP phones shows the cu...

Page 100: ...n You can have a conversation in hands free mode using the SP PHONE button You can perform other tasks simultaneously Helpful hints for hands free operation If it is difficult to hear the other party...

Page 101: ...ne This feature is also known as Handset Headset Selection To talk using the headset PT KX UT series Press SP PHONE To use the handset during a conversation using the headset PT KX UT series Off hook...

Page 102: ...s or microwaves Systems using the 2 4 GHz ISM Industrial Scientific and Medical band may interfere with this product Examples of such systems are cordless telephones wireless LAN Home RF microwave ove...

Page 103: ...SDN extensions The extension that is registered as the destination of an SDN button must have at least one PDN button One extension can have up to 8 PDN buttons An extension can have only one SDN but...

Page 104: ...the corresponding PDN extension the SDN button light shows the current status of the destination extension as follows Green on You are using the line Red on The line is being used The PDN extension o...

Page 105: ...ion only Regular Hold PT PS Talk Talk Press flashing green PDN or SDN SDN PDN OR SDN PDN OR Press flashing red PDN or SDN If a call is not retrieved within a specified time you will hear an alarm as a...

Page 106: ...you have to press the SDN button twice to transfer the call unless you used that SDN button to answer an incoming call Customising Your Phone 3 1 2 Settings on the Programming Mode Preferred Line Ass...

Page 107: ...wer the call within a specified time period Busy No Answer BSY NA All calls are forwarded when you do not answer within a specified time period or when your extension is busy Follow Me From If you fai...

Page 108: ...to 2 as you desire OR destination extension no max 32 digits outside phone no outside line access no C Tone To set Follow Me from another extension PT SLT PS your extension no On hook Dial your extens...

Page 109: ...oth Calls Intercom Calls Outside Calls OR OR Enter 71 1 7 Enter 4 to 6 as you desire Enter On hook Enter destination extension number Or enter outside line access number and then outside phone number...

Page 110: ...h calls button including FWD DND button fixed button and the Group FWD Both calls button will indicate the setting for either outside calls or intercom calls but not both Note The FWD icon on PS displ...

Page 111: ...2 To switch FWD DND status for outside calls PT Press the fixed FWD DND button While on hook when in FWD DND Setting Mode The current FWD DND status for outside calls is displayed Press the fixed FWD...

Page 112: ...STORE 0 FWD DND off DND on 1 2 5 3 4 FWD All Calls FWD Busy FWD No Answer FWD Busy No Answer OR destination extension no max 32 digits outside phone no outside line access no While on hook when in FWD...

Page 113: ...de line access no While on hook Press ENTER to set OR A confirmation tone will be heard FWD All Calls FWD Busy FWD No Answer FWD Busy No Answer FWD All FWD BSY FWD NA FWD B NA FWD DND off DND on Enter...

Page 114: ...g Mode Press STORE to set OR Enter 1 A confirmation tone will be heard FWD All Calls 1 To cancel ringing To set ringing 7 4 6 5 Virtual PS 1 Virtual PS 2 Virtual PS 3 Virtual PS 4 Enter 0 Only one ext...

Page 115: ...y PT SLT PS 7 5 your MSN Enter your multiple subscriber number MSN desired phone no Enter desired phone number Enter Enter C Tone outside line no Enter Enter outside line number 3 digits To cancel PT...

Page 116: ...eir display Message no Message Example 1 Will Return Soon 2 Gone Home 3 At Ext Extension number 4 Back at Hour Minute 5 Out until Month Day 6 In a Meeting 7 8 9 A message assigned for each extension P...

Page 117: ...as represented by the using 0 to 9 or The preprogrammed messages can be changed through system programming To create your personal message Message no 9 refer to 3 1 2 Settings on the Programming Mode...

Page 118: ...an set the new PIN and unlock your extension by entering it If your extension is locked by this feature it cannot perform features as follows Making outside calls Changing the call forwarding destinat...

Page 119: ...After you make an outside call Extension Dial Lock is automatically activated again User Manual 119 1 6 3 Preventing Other People from Using Your Telephone Extension Dial Lock...

Page 120: ...to proprietary telephones or external speakers or both in the preset group simultaneously To page Off hook Talk Announce PT SLT PS SIP Extn S PS Dial paging group number 2 digits Enter 33 Wait for an...

Page 121: ...TRANSFER or Recall hookswitch OR OR Announce Talk On hook During a conversation SIP Extn S PS Enter 33 Wait for an answer The held party and the paged extension are connected and start a conversation...

Page 122: ...nsions that cannot receive a paging announcement Portable station Single line telephone Proprietary telephone that is ringing or busy Proprietary telephone in Paging Deny mode Proprietary telephone in...

Page 123: ...group you will hear a reorder tone and cannot make a conference group call When making a conference group call to an outside party the CLIP number for that call will be the one you select for making...

Page 124: ...For a caller To end a conversation with a specific party PT PS To end a conversation with a specific party During a conversation DSS Press DSS To end a conversation with the party who joined the conv...

Page 125: ...without needing to enter an entry code Entry codes can consist of the digits 0 through 9 When is used for an entry code no one can join a conversation that is already in progress For details refer to...

Page 126: ...ecific party During a conversation DSS Press DSS To end a conversation with the party who joined the conversation last Press TRANSFER To disconnect the party who joined the conversation last from the...

Page 127: ...join the conversation by pressing any dial key 0 9 during the voice announcement By assigning PSs with the Hands free Answerback feature enabled to a conference group the caller can create a wireless...

Page 128: ...the parties to be added to the conversation of the entry code in advance For an extension originating the conversation To make a conference group call with an entry code PT SLT PS SIP Extn S PS Off ho...

Page 129: ...tension using Walking COS Extensions outside telephones can join the conversation using this feature only when the conference group call has already been established between the extension originating...

Page 130: ...In order to use the Unified Messaging system as a subscriber you need to know the following information The System Manager can help you if you do not know this information The extension number that yo...

Page 131: ...ubscribers and callers can select the language they prefer for system prompts Prompt example To leave a message press 1 Please leave a message at the tone To end recording hang up or press 1 for more...

Page 132: ...lbox settings etc you must first log in to your mailbox There are 2 ways to log in to your mailbox Manual Log in Manual Log in is necessary when logging in to your mailbox using someone else s extensi...

Page 133: ...ires no password Enter your mailbox Press MESSAGE or Voice Mail Transfer or enter UM group s floating extension number OR UM group s floating extension no Voice Mail Transfer OR PT SLT PS SIP Extn S P...

Page 134: ...ollowing the prompts you can configure the following items You can configure these items later manually if necessary as explained later in this section This feature may be disabled by the System Admin...

Page 135: ...to end recording 1 Enter 2 to accept 2 2 1 3 4 Review Accept Record the message again Add Delete and exit On hook Enter 2 to accept Enter your new password and Enter 1 OR Log in to your mailbox State...

Page 136: ...common example might be This is name I m on another call right now After Hours Greeting Heard by callers when the Unified Messaging system is in night mode A common example might be This is name I ve...

Page 137: ...nd exit Record or delete other greeting messages as necessary by following the prompts or go on hook 2 1 3 4 5 No Answer Greeting Busy Signal Greeting After Hours Greeting Caller ID Greeting Temporary...

Page 138: ...ler ID numbers to a personalised greeting they will hear the appropriate greeting when they call you instead of your other greeting messages normally played for callers You can record 4 personalised g...

Page 139: ...box Enter the personalised greeting number 1 4 personalised greeting no Enter 414 1 4 4 Enter 2 to accept 2 Delete the announced number Keep the number and announce the next number then repeat this st...

Page 140: ...ch you by entering the first few letters of your first or last name Dialling by Name feature After entering the first few letters of your name the Unified Messaging system will announce the names of U...

Page 141: ...revious Menu 0 Help Switch Service mode If you are authorised to access a System Manager and or Message Manager mailbox by the System Administrator you can switch between those services as follows Sub...

Page 142: ...ill be permanently deleted at the end of the day When playing back a message the Unified Messaging system can also announce the message s envelope the date and time of the message and the message send...

Page 143: ...age 8 During playback only Pause restart message playback 8 4 During playback only Increase playback volume 8 5 During voice message playback only Set a Bookmark for the voice message To restart messa...

Page 144: ...3 default Level 4 Level 5 Printing Fax Messages You can print faxes received in your mailbox when you play back a fax message envelope Also you can set Automatic Delivery to immediately print any fax...

Page 145: ...in the middle of the telephone number pause momentarily while entering the telephone number You will hear a list of available options for example To add more digits press 4 To insert a pause press 5 T...

Page 146: ...ox by either calling back the caller or by leaving a message in the caller s mailbox Calling back is possible when the person who left you the message is another subscriber Calling back outside caller...

Page 147: ...ote that you cannot reply to receipt messages Only new and old messages can be replied to To reply to a deleted message recover the message first refer to Recovering Deleted Messages To call back the...

Page 148: ...ause for more than 20 seconds recording will stop automatically 1 Example To enter 5 00 press 5 To enter 5 15 press 515 2 This option may not be available if the system is programmed to use 24 hour ti...

Page 149: ...bution list number and or a mailbox group number mailbox no OR OR personal group distribution list no mailbox group no 1 Transfer the message without recording comments Record comments 2 Enter 1 or 2...

Page 150: ...lbox when your mailbox is not programmed for Automatic Log in or when you are calling from a telephone number not programmed for Automatic Log in Ask your System Administrator what telephone number yo...

Page 151: ...Enter and your mailbox number your mailbox no Enter 9 when finished 9 OR CAUTION It is strongly recommended that a password of 16 numbers be used for maximum protection against unauthorised access To...

Page 152: ...recipient for External Message Delivery External Message Delivery List number specifies a group of recipients for External Message Delivery Message Delivery You can send messages to other subscribers...

Page 153: ...a mailbox group number mailbox no OR OR personal group distribution list no mailbox group no Go to To record your message Enter 2 to accept 2 To specify recipients by name dialling by name Go to To r...

Page 154: ...recipients You can pause and resume recording by pressing 2 If you pause for more than 20 seconds recording will stop automatically 1 Example To enter 5 00 press 5 To enter 5 15 press 515 2 This opti...

Page 155: ...he subscriber to the list 2 On hook 1 Add more subscribers to the list End 2 Enter 1 or 2 OR To continue State the group name C Tone To delete members from personal group distribution lists PT SLT PS...

Page 156: ...mbers and or extension numbers and once the party on the other end answers the call your recorded message will be played back You can specify message recipients by Extension number Outside telephone n...

Page 157: ...ng to the message 4 digit password Press if you do not want to set a password Enter for immediate delivery Enter 1 to end recording 1 Go to To record your message To set message delivery time go to To...

Page 158: ...inued from previous page To set message delivery time Go to To record your message Enter the desired delivery time and desired delivery time 1 AM PM 2 OR Enter 1 for AM 2 for PM Enter the day of the m...

Page 159: ...of outside telephone numbers For more information consult your System Administrator Auto Receipt is not enabled by default For more information consult your System Administrator External Message Deliv...

Page 160: ...2 OR To continue Enter 1 1 C Tone OR If you are using an ISDN or SIP line in en bloc dialling mode to insert a pause or special command in the middle of the telephone number pause momentarily while e...

Page 161: ...d not set a password this step will be skipped Enter 1 to end recording 1 Enter 1 to receive the message 1 When a recipient answers the call Enter 2 to reply 2 To end the call press then go on hook to...

Page 162: ...No Answer Call Screening The system will prompt the caller to record his or her name If you are available to answer calls the system will ring your extension and play back the name of the caller You...

Page 163: ...re on another call These calls are considered busy calls You have set Call Blocking refer to Call Transfer The status you set for Incomplete Call Handling determines what happens to these calls You ca...

Page 164: ...tead of you Your calls can be transferred to your Covering Extension in 2 ways By the Incomplete Call Handling Feature When the Incomplete Call Handling feature handles the call i e if you do not answ...

Page 165: ...to an outside telephone if authorised You can do this even when you are away from the office This feature may be disabled by the System Administrator or System Manager for your mailbox There are 6 fo...

Page 166: ...e Call Forwarding you will need to set Remote Call Forwarding to FWD to Outside once again before the new outside telephone number will be used as the forward destination If you do not do this the old...

Page 167: ...telephone number max 32 digits including outside line access number outside party s telephone no If you have already stored a telephone number and wish to change it press 1 before continuing To cance...

Page 168: ...ating extension number Enter required number 2 0 3 4 5 Cancel All Calls Busy No Answer Busy No Answer Off hook Enter 71 Enter 0 to 2 as you desire 1 2 0 Both Calls Intercom Calls Outside Calls OR OR 1...

Page 169: ...sfer Voice Mail Transfer Indication tone after going off hook 1 s If using a PS in parallel with a PT or SLT in Wireless XDP Parallel mode you cannot use the Voice Mail Transfer button to forward a ca...

Page 170: ...iew mailbox can be used for example to allow callers to place orders or request information from your company You can ask them to record their names address and order or request information and then y...

Page 171: ...evious question then repeat this step Select a specific question Enter the question number and then repeat this step Enter the desired option If finished go on hook 2 3 4 Message Reception Mode If you...

Page 172: ...eceive notification during certain hours only called scheduling which is useful if you do not want to be disturbed at night for example For more information on scheduling consult your System Administr...

Page 173: ...nsole To use the Device Notification feature for device number 1 2 or 3 the telephone number for each device should first be assigned To change device numbers PT SLT PS SIP Extn S PS Enter 63 On hook...

Page 174: ...ging system announce the caller name to you when You play back a message from one of the assigned callers The system transfers a call to you from one of the assigned callers The system pages you to in...

Page 175: ...n go on hook to finish Delete one number OR 1 2 Enter 1 or 2 Delete the announced number Keep the number and announce the next number then repeat this step OR 1 2 Enter 1 or 2 When finished go on hook...

Page 176: ...ion Number Set the Live Call Screening feature To set Live Call Screening Press Live Call Screening Enter extension PIN max 10 digits extension PIN PT PS Live Call Screening PIN Personal Identificatio...

Page 177: ...light shows the feature status as follows Off LCS is off Flashing green rapidly Alerting in the Private mode Flashing green slowly Monitoring Red on LCS is on The manager extension can clear an extens...

Page 178: ...ss this button again PT PS Two way Record To record into another mailbox Two way Transfer Press Two way Transfer During a conversation Press DSS or enter another extension number To stop recording pre...

Page 179: ...ote Automatic Log in and Toll Saver When logging in to your mailbox remotely i e from an outside telephone to listen to your messages the Remote Automatic Log in refer to Remote Access and Toll Saver...

Page 180: ...bled for your mailbox by the System Administrator or System Manager Transfer to Custom Service The system will transfer the caller to the Custom Service you specify here Voice Mail Service The system...

Page 181: ...number Activate Voice Mail Service Activate Automated Attendant Service Call Transfer Service Activate paging Repeat the greeting Transfer to the operator 1 2 Enter the desired option Enter the desir...

Page 182: ...System Administrator or the System Manager must enable Transfer to Outside for your mailbox before it can be used The Transfer to Outside option can be used a maximum of 4 times in your Personal Cust...

Page 183: ...To enter 5 15 press 515 2 This option may not be available if the system is programmed to use 24 hour time Setting Absent Message Remotely You can set your absent message by accessing the subscriber...

Page 184: ...l to access the download site for the KX NS1000 FAX Driver For details about the KX NS1000 FAX Driver software refer to the software s documentation For details about Web Maintenance Console refer to...

Page 185: ...s multiple users efficiently interact with the KX NS1000 through Microsoft Outlook To download IMAP Session Controller You can download the IMAP Session Controller software from Web Maintenance Consol...

Page 186: ...ed Messaging e mail account The maximum size is 256 characters If nothing is entered all of the e mail accounts using IMAP are assumed to be Unified Messaging accounts You can copy the mail account fr...

Page 187: ...ack only or Print fax After playback only 8 Pause Restart During playback only 8 4 Volume Up During playback only 8 5 Set Bookmark During voice message playback only 8 6 Resume from Bookmark position...

Page 188: ...ed Custom Service 6 All Disable Incomplete Handling Status For No Answer 1 Leaving a Message 2 Covering Extension 3 Intercom Paging 4 Set Transferring to Custom Service 5 Operator 6 Return to AA Servi...

Page 189: ...Interview Mailbox 3 Set External Delivery Message 4 Set Remote Call Forwarding 5 Set Timed Reminder 1 Receive Deleted Message During or after playback 1 Repeat Message 1 1 Previous Message 2 Next Mes...

Page 190: ...prerecorded message To set On hook Enter 0 for once or 1 for daily AM PM 0 1 Enter hour 01 12 and minute 00 59 and then 0 for AM or 1 for PM Or enter hour 00 23 and minute 00 59 hour minute Off hook O...

Page 191: ...The alarm keeps ringing for preprogrammed seconds If you receive an incoming call during ringback the ringing starts after the ringback stops If you are having a conversation exceeding alarm ringing p...

Page 192: ...sing a proprietary telephone you can set or cancel Do Not Disturb by pressing the FWD DND button fixed button instead of 710 When using a KX UT series SIP phone you can also press the FWD DND button a...

Page 193: ...call using an SDN button to a PDN extension with DND set this feature will temporarily be deactivated When intercom calls are set to be handled differently from outside calls DND set cancel we recomm...

Page 194: ...ook when in FWD DND Setting Mode The current FWD DND status for intercom calls is displayed Press the fixed FWD DND button again to switch the status 2 Enter 2 To set and clear FWD DND for outside int...

Page 195: ...48 Press UP or DOWN with the Navigator Key to select the desired item Press the fixed FWD DND button FWD DND Off While on hook Press ENTER to set OR A confirmation tone will be heard FWD DND off Do No...

Page 196: ...ouncement through the handset To set cancel for intercom calls Manual Call Waiting Off hook Enter 0 to 3 as you desire On hook Enter 731 PT SLT PS SIP Extn S PS No call Tone OHCA Whisper OHCA 0 1 OR 2...

Page 197: ...they see the telephone number assigned on your extension To show either the number assigned to the outside line or your extension Off hook On hook Enter 1 for public or 2 for your extension PT SLT PS...

Page 198: ...ressing a preset COLR button while on hook There is no COLR button on KX UT series SIP phones The COLR button light shows the current status as follows Off shows your telephone number Red on prevents...

Page 199: ...pressing a preset CLIR button while on hook There is no CLIR button on KX UT series SIP phones The CLIR button light shows the current status as follows Off shows your telephone number Red on prevent...

Page 200: ...y Off hook On hook Enter 1 to prevent or 0 to allow Prevent Allow 1 0 OR Enter 733 3 3 7 C Tone PT SLT PS SIP Extn S PS Some extensions may be prohibited from performing this feature 200 User Manual 1...

Page 201: ...becomes busy off hook making or receiving a call etc the music stops temporarily When you go back on hook the music starts again To select and set cancel Off hook On hook Enter BGM number 1 digit or...

Page 202: ...g a conversation Set this feature if your extension has a data communication device such as a PC or fax machine connected to ensure secure data transmission To set cancel Off hook On hook Enter 1 to s...

Page 203: ...reak button light shows the current status as follows Off Day mode Green on Lunch mode Flashing green Break mode Red on Night mode Flashing red Holiday mode Any extension user except the managers can...

Page 204: ...g call or not Default Ring Off hook On hook DPT Enter 1 to ring or 0 not to ring Ring No ring 1 0 OR Enter 39 3 9 C Tone Even if No ring is selected calls can be made and answered on the single line t...

Page 205: ...r of the paired telephone Press CANCEL PS S PS phone no extension no Press TALK Enter 48 4 8 1 C Tone Enter 1 To cancel PS PS S PS Press CANCEL Press TALK Enter 48 4 8 0 C Tone Enter 0 Some wired tele...

Page 206: ...urity Log in Log out Features Default Setting Hot Line 1 Off Message Waiting All the messages that have been left by other extension users Off Call Pickup Deny Allow Call Forwarding FWD 1 Off Absent M...

Page 207: ...or Users in Canada Only After performing Extension Feature Clear the setting of Call Waiting becomes Enable Tone In this case dial tone 2 will be heard when you go off hook User Manual 207 1 9 13 Clea...

Page 208: ...od wrap up time when you will not receive calls after completing a previous call This time can be used for you to write a report and so on You can also manually select Not Ready mode to temporarily le...

Page 209: ...for all groups or Log in Log out of a specified group Log in Log out of a specified group OR Log in Log out for all groups While on hook PT PS Press Log in Log out of a specified group Log in Log out...

Page 210: ...dy mode Flashing red Wrap up mode In Wrap up mode Not Ready mode your extension does not receive calls through any group even if it belongs to multiple groups The last remaining logged in extension ma...

Page 211: ...onitor Monitoring the Call Status and Log in Log out Status SPRVS EXIT EXIT LOG EXIT 739 ICD Group Incoming Call Distribution Group ICD Group extension no Monitoring the Status of Waiting Calls The Su...

Page 212: ...maximum displayable digits Monitoring and Changing the Log in Log out Status of Extensions The Supervisor extension can monitor the Log in Log out status of the incoming call distribution group member...

Page 213: ...e current status as follows Off The extension is not in the group Green on Log in Ready mode Flashing green Log in Not Ready mode Red on Log out mode User Manual 213 1 10 2 Monitoring and Controlling...

Page 214: ...ue to a preset destination manually This feature is also known as Hurry up Transfer To forward the waiting call PT PS Press red or flashing red Hurry up Hurry up The Hurry up button light shows the cu...

Page 215: ...doorphone Press doorphone button Doorphone Talk C Tone To answer a call from the doorphone Off hook PT SLT PS SIP Extn S PS For KX UT series SIP phone and S PS users If the doorphone number and name a...

Page 216: ...feature From a specified extension Off hook On hook Enter doorphone number 2 digits PT SLT PS SIP Extn S PS Enter 55 5 5 C Tone doorphone no From any extension while talking to the doorphone PT SLT P...

Page 217: ...itch on a relay e g alarm connected to the PBX To switch on the relay Off hook Enter relay number 2 digits relay no PT SLT PS C Tone Enter 56 6 5 On hook The relay will be switched off after a specifi...

Page 218: ...all from an external sensor e g security alarm connected to the PBX To answer a sensor call Off hook PT SLT PS SIP Extn S PS On hook D Tone If you do not answer a sensor call within a specified time p...

Page 219: ...code Enter desired service code Press Recall hookswitch Press FLASH RECALL or EFA Or press TRANSFER and then enter 60 During a conversation with an outside party During a conversation with an outside...

Page 220: ...the type of incoming calls Intercom Calls Outside Calls Both Calls that are forwarded If your telephone has a Message button the Message light turns on when a message is left in your mailbox You will...

Page 221: ...alls Outside Calls OR OR 1 7 C Tone Enter For Cancel go on hook directly For Cancel go on hook directly after entering 0 To forward a call to your mailbox while it is ringing Press Voice Mail Transfer...

Page 222: ...rallel mode you cannot use the Voice Mail Transfer button to forward a call to your mailbox while it is ringing Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Voice Mail Transfe...

Page 223: ...the Live Call Screening feature To set Live Call Screening Press Live Call Screening Enter extension PIN max 10 digits extension PIN PT PS Live Call Screening PIN Personal Identification Number This...

Page 224: ...ight shows the feature status as follows Off LCS is off Flashing green rapidly Alerting in the Private mode Flashing green slowly Monitoring Red on LCS is on The manager extension can clear an extensi...

Page 225: ...er During a conversation Press DSS or enter another extension number To stop recording press this button again PT PS Two way Transfer OR DSS another extension no To record into another mailbox with on...

Page 226: ...he other party that the conversation is being recorded Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Two way Record button a Two way Transfer button and a One touch Two way Tra...

Page 227: ...st be using a 6 line display PT to use the Check in Check out and Cleaned up features While in Room Status Control mode a The hotel operator s extension can only check extensions in out and ready not...

Page 228: ...of extensions to check out by using the Check out button assigned on his her extension Depending on the setting of the PBX the hotel operator can do the following Record edit charges for Minibar Othe...

Page 229: ...hile on hook ENTER Enter minibar charge minibar charge other charges Enter other charges Display PT Check out Press YES Press EXIT or Check out YES EXIT OR Check out Press Down PRINT Press PRINT NEXT...

Page 230: ...48 Minibar 4 00 Tax 10 000 0 36 Others 0 00 Tax 15 000 0 00 Total FR 108 30 Tax Total 9 84 Sheet 002 01 01 00 06 52PM 202 01 Call amount 0012 02 01 00 06 07PM 202 01 123456789 02 01 00 07 30PM 202 01...

Page 231: ...once or 1 for daily Once Daily 1 1 0 C Tone Dial extension number or press desired DSS OR extension no DSS AM PM 0 1 Enter hour 01 12 and minute 00 59 and then 0 for AM or 1 for PM Or enter hour 00 2...

Page 232: ...minder Start Timed Reminder No Answer Timed Reminder Answer 02 02 00 02 02 00 02 02 00 Users of PTs without displays can confirm only whether a Timed Reminder has been set or not by following the step...

Page 233: ...Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Cleaned up button User Manual 233 1 12 1 Using the Telephones in a Hotel type Environment Hospitality Features...

Page 234: ...e Depending on the content of the selected message you may be required to enter a numeric parameter such as a price or time Enter the correct number of characters as required for the message For infor...

Page 235: ...ation Number An extension personal identification number PIN is required to use this feature Refer to Assigning an Extension PIN to Your Extension Extension PIN Personal Identification Number in 3 1 1...

Page 236: ...settings at different locations such as another branch office or at home b two or more people use the same telephone in turn Example a When using extension settings at a different location Service ou...

Page 237: ...able at the extension To set an extension to Service out status Off hook PT SLT Enter 727 On hook 2 7 7 Enter To set an extension to Service in status and have your own settings available Off hook PT...

Page 238: ...ith the Incoming Call Log When you receive an outside call or an external sensor call call information is recorded automatically in the incoming call log A preprogrammed number of calls can be logged...

Page 239: ...t status as follows Off No incoming call Or you have already viewed the call log Red on You have missed calls to view If your call is answered by another extension the caller s information is recorded...

Page 240: ...ok While on hook REDIAL REDIAL System programming is required for this operation This operation is available only for digital proprietary telephones with a display To store the caller s information in...

Page 241: ...desired party appears While on hook Off hook KX NT300 KX NT500 KX DT300 KX T7600 The display order is as follows One time Personal Speed Dialling Directory Two times System Speed Dialling Directory T...

Page 242: ...no While on hook OR Display PT Press ENTER or STORE OR Press ENTER or STORE OR PAUSE PROG Telephone numbers and names displayed are stored using the first spare Personal Speed Dialling memory availabl...

Page 243: ...racters You can enter the following characters The tables show you the characters available for each button Table 1 or Table 2 can be programmed Table 1 Standard mode User Manual 243 1 14 2 Using the...

Page 244: ...Table 1 Standard mode for RU model 244 User Manual 1 14 2 Using the Directories...

Page 245: ...Table 2 Option mode User Manual 245 1 14 2 Using the Directories...

Page 246: ...Table 2 Option mode for CE model 246 User Manual 1 14 2 Using the Directories...

Page 247: ...Table 2 Option mode for GR model User Manual 247 1 14 2 Using the Directories...

Page 248: ...Table 2 Option mode for RU model 248 User Manual 1 14 2 Using the Directories...

Page 249: ...Another Telephone Call Pickup Directed Call Pickup 1 3 3 Answering a Call Ringing at Another Telephone Call Pickup Paging 1 7 1 Paging Doorphone Call 1 11 1 If a Doorphone Door Opener is Connected Do...

Page 250: ...er Telephone Call Pickup Directed Group Call Pickup 1 3 3 Answering a Call Ringing at Another Telephone Call Pickup Data Line Security 1 9 9 Protecting Your Line against Notification Tones Data Line S...

Page 251: ...d to each button You can press the Page keys to display 2 other sets pages of 8 flexible button assignments A different feature telephone number or extension number can be assigned to each button in e...

Page 252: ...sing Web Maintenance Console For details about customising buttons refer to Customising the Flexible Buttons in Editing Settings in Web Maintenance Console in 3 2 1 User Programming The display shows...

Page 253: ...tely Call Splitting Paging and then Transferring a Call Some features may not be available for cellular phones depending on the type of outside line being used Transferring to an Extension in the PBX...

Page 254: ...During a conversation C Tone Enter Enter Dial extension number extension no D Tone Talking to Two Parties Alternately Call Splitting Cellular Phone During a conversation Talk to the other party Talk...

Page 255: ...tion Cellular Phone Enter 33 Wait for an answer The held party and the paged extension are connected and start a conversation The party is placed on hold Dial paging group number 2 digits paging group...

Page 256: ...256 User Manual 1 15 1 Cellular Phone Features...

Page 257: ...Section 2 Manager Operation This section shows the manager how to control the other extensions or the PBX User Manual 257...

Page 258: ...Dial Lock This feature is also known as Remote Station Lock Control Off hook PT SLT PS SIP Extn S PS Enter 78 8 7 Enter extension number extension no Enter 2 to unlock or 3 to lock 2 3 Unlock Lock OR...

Page 259: ...SLT PS SIP Extn S PS Off hook On hook Enter 780 1 0 2 3 Day Night Lunch Break Enter 0 to 3 as you desire 8 0 7 C Tone To select the time service switching mode Automatic Manual PT PS Press Time Servic...

Page 260: ...ing Your Phone 3 1 3 Customising the Buttons Create or edit a Time Service Day Night Lunch Break button or a Time Service Switching Mode Automatic Manual button 260 User Manual 2 1 2 Time Service Mode...

Page 261: ...striction Call Barring On hook The extension can hear the dial tone and then make a call C Tone The restriction level is changed to the preprogrammed level of Toll Restriction Call Barring button The...

Page 262: ...the office through external speakers To select and start stop the background music PT SLT PS SIP Extn S PS Off hook On hook Enter 35 5 3 C Tone BGM no OR 0 Enter BGM number 1 digit or 0 to stop OR Ent...

Page 263: ...is recorded using the handset and the other is recorded from an external BGM MOH port If your PBX is connected to other KX NS1000 PBX s in a network please specify the site ID for recording To record...

Page 264: ...e Enter OGM floating extension number OGM floating extension no 9 Enter 9 and site ID 2 digits 01 16 site ID To specify a site ID if necessary 1 To clear the message PT Off hook 0 Enter 36 Enter 0 On...

Page 265: ...an manually enable the outside line and allow users to use it again To re enable an outside line Off hook 7 On hook 8 5 Enter outside line number 3 digits outside line no C Tone Enter 785 PT SLT PS In...

Page 266: ...to another PBX the manager can stop the PBX from monitoring it Any NDSS buttons set to monitor that extension will also stop monitoring PT and SLT PT PS Off hook NDSS Dial another PBX extension number...

Page 267: ...by the System Administrator using Web Maintenance Console or by the System Manager using his or her extension telephone refer to Changing the System Manager s Password Before the System Manager can p...

Page 268: ...Remote automatic log in Enter System Manager password and System Manager password From Outside Telephone Call the Unified Messaging system from the preprogrammed outside telephone number assigned as a...

Page 269: ...iew Mailbox Number Interview Mailbox Numbers must not be the same number as an existing mailbox All Calls Transfer To Mailbox Change Logical Extension Status If this parameter is enabled the extension...

Page 270: ...62 3 2 to accept Interview Mailbox Number 1 1 to change the current setting 2 Enter the Interview Mailbox Number 3 2 to accept All Calls Transfer To Mailbox Change Logical Extension Status 1 1 to chan...

Page 271: ...e System Manager s mailbox 2 5 1 2 3 Enter the mailbox number 4 1 to delete the mailbox To reset a mailbox password When a password is forgotten the System Manager must reset the password before it ca...

Page 272: ...setting then go to the next parameter 2 Enter the greeting length 1 360 s 3 2 to accept New Message Retention Time 1 1 to change the retention time 2 to accept the current setting then go to the next...

Page 273: ...or disable 2 2 to accept Play System Prompt after Personal Greeting 1 1 1 to change the current setting enable or disable 2 2 to accept Use Call Waiting on Busy 1 1 1 to change the current setting en...

Page 274: ...g 1 1 1 to change the current setting enable or disable 2 2 to accept Auto Receipt 1 1 to change the current setting enable or disable 2 2 to accept Autoplay New Message 1 1 to change the current sett...

Page 275: ...appropriate company greeting for each time mode Day Night Lunch and Break of each call service The default company greeting is Company Greeting 1 If the Company Greeting 1 is not recorded nothing will...

Page 276: ...then go to step 13 9 Enter a Company Greeting number 1 32 then go to step 13 10 1 to change the setting 2 to accept 11 Select the desired setting entry 1 to set Voice Mail Service then go to step 13 2...

Page 277: ...ages The Broadcasting Messages feature allows the System Manager to deliver a message to multiple subscribers with one operation Broadcast messages have priority over other regular or urgent messages...

Page 278: ...r delivery then Example If today is February 16 and you enter 1 7 the message will be delivered tomorrow If today is February 16 and you enter 5 the message will be delivered on March 5 12 2 to accept...

Page 279: ...nager s password 1 Log in to the System Manager s mailbox 2 3 3 1 to change the mailbox password 2 to accept the current setting 4 Enter the desired password then 5 2 to accept User Manual 279 2 2 1 S...

Page 280: ...on the mailbox number length specified in system programming The Message Manager s password can be assigned by the System Administrator using Web Maintenance Console or by the Message Manager using h...

Page 281: ...Press MESSAGE or Voice Mail Transfer or enter UM group s floating extension number UM group s floating extension no Enter Message Manager s Mailbox Automatic log in PT SLT PS SIP Extn S PS Enter Mess...

Page 282: ...periodically Notice When disabling the password requirement ensure that an unauthorised third party is not allowed access to your extension Managing the General Delivery Mailbox One of the Message Ma...

Page 283: ...played before each message after each message or only when you press 6 7 to rewind a voice message during playback or print a new old fax message after listening to a fax message envelope 8 to pause...

Page 284: ...essage Manager s mailbox Extensions assigned as operators can be called by dialling 9 0 default However when setting this feature the extension number not 9 0 default must be specified For more inform...

Page 285: ...r 1 6 Device number 4 5 or 6 is used to specify a device number that is Device No 1 2 or 3 for E mail Text Message Device in Web Maintenance Console If a telephone number has not been assigned to the...

Page 286: ...s require help they can dial the operator call number to be transferred to an operator A maximum of 3 operators can be programmed for each time mode these operators are not necessarily the same as the...

Page 287: ...lephone number 0 9 max 32 digits Make sure you begin the telephone number with an outside line access number to seize an outside line 12 2 to accept 13 Enter the desired number 1 to change or assign t...

Page 288: ...Multilingual Selection Menu With this menu callers can select the language they prefer for voice guidance For example the Message Manager can record a menu that announces For English press 7 For Fren...

Page 289: ...pany Name Go to step 5 c For Custom Service Menus Enter a Custom Service Number 1 200 Enter 0 to record the Custom Service exit prompt d For Voice Labels Enter the number of the Mailbox Group to be la...

Page 290: ...off The prompt is now turned off will play before the prompt d 1 to record e 1 to end recording f 2 to accept g Repeat steps 5b to 5f to record other prompts 6 To change all prompts one after another...

Page 291: ...n number when the line is busy FWD No Answer Forwards all incoming calls to a specified extension number when there is no answer FWD Busy or No Answer Forwards all incoming calls to a specified extens...

Page 292: ...then go to step 10 Enter 1 to change the telephone number then go to step 6 9 2 to accept 10 The new settings are transmitted to the system If the setting has been completed properly you will hear Ca...

Page 293: ...directly from the top menu To record 1 Log in to the Message Manager s mailbox 2 7 for Custom Service 1 Menu Day 8 for Custom Service 2 Menu Night 3 1 to change the message 4 1 to record a message 5 R...

Page 294: ...can be customised by re recording them to change their content or can be recorded in various languages The maximum length of a prompt is fixed at 6 minutes When recording prompts in other languages mo...

Page 295: ...ng press 2 1060 To review press 1 818 To accept press 2 979 To erase and try again press 3 829 To add press 4 978 To erase and exit press 1018 To make this message private press 1 558 Otherwise press...

Page 296: ...ve a message press 1 971 To enter another extension press 698 Sorry this line is busy 388 If you would like to hold press 1 847 To cancel holding press 2 now Otherwise I ll try your party again 296 Us...

Page 297: ...ection 3 Customising Your Phone System This section shows you how to customise your individual telephone or PBX according to your needs Find the desired setting and program as necessary User Manual 29...

Page 298: ...ach extension The following features require an extension PIN 1 Screening calls Live Call Screening LCS 2 Prohibiting other people from seeing your personal speed dialling directory call log and from...

Page 299: ...enter of the PBX To protect the PBX from this kind of fraudulent use we strongly recommend a Keeping your PIN secret b Selecting a complex random PIN that cannot be easily guessed c Changing your PIN...

Page 300: ...bold letters For later reference place a check mark in the boxes below to indicate your customised setting Notice The default value may vary depending on country area Follow programming input To progr...

Page 301: ...you answer an outside call Display Backlight Selection 1 2 Would you like to turn on the display backlight of the telephone 0 4 0 Yes Automatic 1 Yes always On 2 No always Off Self Labelling Display C...

Page 302: ...01 84 4 or CO A CO ICD Group button 3 or PDN Intercom On a PDN extension an idle PDN button is selected when going off hook Preferred Line Assignment Incoming Which line do you prefer to answer when y...

Page 303: ...Only an alarm tone is heard Private mode LCS Mode Set After Answering Would you like to keep recording after answering the call in the LCS mode 2 6 0 No Stop recording 1 Yes Keep recording Automatic C...

Page 304: ...Forward all calls 3 desired no max 32 digits Busy Forwarded when your extension is busy 4 desired no max 32 digits No Answer Forwarded when you do not answer 5 desired no max 32 digits Busy No Answer...

Page 305: ...ooth wireless headset is displayed Extension PIN Personal Identification Number To set your extension PIN or change the stored extension PIN 9 0 extension PIN max 10 digits ENTER STORE same extension...

Page 306: ...gramming 7 Only available for certain digital proprietary telephones 8 Only available for IP PTs and certain digital proprietary telephones 9 Only available for KX NT300 series except KX NT321 KX DT34...

Page 307: ...dialling no Enter phone number max 32 digits Enter name max 20 characters name Press PROGRAM or PAUSE phone no Enter 10 and then press ENTER Or press STORE 0 1 OR Press ENTER or STORE OR Press ENTER o...

Page 308: ...d in front of the selected part OR PROG PAUSE Clearing Features You can clear or change to features as follows Features Default Setting Display Switching Mode Automatic Hot Line Off Calling Line Ident...

Page 309: ...ive Busy Override Deny Allow Paging Deny Allow Key Pad Tone Set On Background Music BGM Off Data Line Security Off Connected Line Identification Restriction COLR Allow Log in Log out Log in Message Wa...

Page 310: ...method from your phone You can customise the flexible buttons using Web Maintenance Console For details refer to Customising the Flexible Buttons Press PROGRAM or PAUSE Press PROGRAM or PAUSE Press d...

Page 311: ...ark Zone 5 3 Call Log 4 5 4 Call Log for ICD Group 4 5 4 Incoming call distribution group extension no Log in Log out 5 5 Log in Log out of a specified group 5 5 Incoming call distribution group exten...

Page 312: ...4 8 0 Check out 4 8 1 Cleaned up 4 8 2 Two way Record 10 9 0 UM group s floating extension no 11 Voice mail floating extension no Two way Transfer 10 9 1 UM group s floating extension no 11 Voice mai...

Page 313: ...e you can automatically join a new ICD Group by creating a button for that group 4 This button is not available for a PS 5 0 Day Night Lunch Break 1 Day Night Break 2 Day Night Lunch 3 Day Night 6 Ava...

Page 314: ...DT300 series except KX DT321 KX T7600 series except KX T7665 Tone types 01 to 30 01 20 tone 21 30 melody are available KX NT265 KX NT321 KX DT321 KX T7665 Only tone types 01 to 08 are available It is...

Page 315: ...Maintenance Console for the First Time This step is required only when accessing Web Maintenance Console for the first time For the IP address of the PBX login name and password ask your System Admini...

Page 316: ...s in Web Maintenance Console Changing Your User Name and Displayed Language You can change your account s first name last name and displayed language in the User Information tab of the Edit User scree...

Page 317: ...cord or delete the following prompts Mailbox Owner Name refer to Changing or Deleting Your Subscriber Owner Name Personal Greetings refer to Changing or Deleting Your Personal Greeting Messages No Ans...

Page 318: ...Navigate to the folder containing the WAV files you wish to import c Select the desired WAV file d Click Open to import the file e Click OK To start and stop prompt playback a Select the desired prom...

Page 319: ...ring to your Covering Extension in the box 1 8 digits Interview Mailbox Enter an interview mailbox number you want to assign for your mailbox in the box 2 8 digits the maximum number of digits may be...

Page 320: ...to the specified Custom Service Transfer to specified telephone number 1 5 Transfers the caller to one of the specified telephone numbers in numerical order of priority 3 Click OK to finish Incomplete...

Page 321: ...Transfer Anytime in Incomplete Handling Menu Specifies whether callers can input an extension number to transfer their call while the Automated Attendant service is playing an Incomplete Call Handlin...

Page 322: ...ne number Telephone Number 1 2 3 Specifies the telephone numbers that the VIP Filter setting will be applied to When a call is received from any of the numbers specified here the call will be transfer...

Page 323: ...vice Menu Transfers the caller to the specified Custom Service Incomplete Call Handling for Busy Specifies how the scenario handles a call when the destination is busy More than one option can be sele...

Page 324: ...ns a telephone number to Device 1 2 or 3 You can also specify the number to be dialled by entering it from your telephone allowing you to set this feature on a case by case basis Enter a maximum of 32...

Page 325: ...ng message waiting notification Telephone Device Device Notification Timer Device Interval Time between Device 1 2 3 and Next Device Specifies how long the PBX waits after sending Message Waiting Noti...

Page 326: ...is recorded in the mailbox Scheduled The selected device is called only during the selected times Time Frame If Scheduled is selected here follow the steps below to specify the time frame 1 Click a da...

Page 327: ...before being forwarded Auto Forwarding Message Type Specifies whether all messages or only voice messages or only fax messages are forwarded Auto Forwarding Message Type Urgent Specifies whether only...

Page 328: ...Service Transfer to Automated Attendant Service Allows the caller to access Automated Attendant Service Transfer to specified Custom Service Menu Transfers the caller to the Custom Service specified...

Page 329: ...numbers that belong to the list Follow the steps below to edit list members 1 Click Edit for a Personal Distribution List 1 4 Members item 2 Under Subscribers To Add click the checkbox in No for each...

Page 330: ...ement Specifies if a password is required for entry when automatic login is performed using the Caller ID of the number set in Auto Login Caller ID 1 or Auto Login Caller ID 2 Notice If this is set to...

Page 331: ...be enabled for extensions to use this Direct Service Access Fax Options Item Description Automatic Delivery Status Specifies whether Automatic Delivery is used to automatically forward received faxes...

Page 332: ...ou log in Subscriber Service New Fax Messages Specifies if the system announces to you the number of only new fax messages in your mailbox when you log in Subscriber Service New Urgent Messages Specif...

Page 333: ...For Outside Calls To specify the forward type select the desired type from the For external calls drop down list then enter the telephone number or select Phone Home 1 or Phone Mobile 1 to specify th...

Page 334: ...Button View Edit 2 To set the flexible buttons specify each button on the Flexible Button screen Follow the table below to set each parameter When you finish click OK Button Steps Loop CO L CO Select...

Page 335: ...l distribution group extension number in Extension Number To specify the ring tone select the ring tone type from Optional Parameter Ringing Tone Type Number Message Select Message Waiting from Type M...

Page 336: ...og out from Type Then select Incoming Group from Parameter Selection And enter the Incoming call distribution group extension number in Extension Number Log in Log out for all groups Select Log in Log...

Page 337: ...rk Direct Station Selection NDSS Select NDSS from Type Then enter the another PBX extension number in Dial max 16 digits consisting of 0 9 Note The button may not be available depending on the network...

Page 338: ...Type For KX NT366 users You can set the text displayed for each flexible button for the phone s Self Labelling feature in Label Name on the Flexible Button screen For KX UT248 users You can set the t...

Page 339: ...utomatic Two way Recording Edit a Recording 2 For an extension click the setting for Internal call External Call or ICDG Incoming Only Internal call Extension to extension calls are recorded External...

Page 340: ...k boxes for one or more messages to play 3 At the bottom of the screen select Phone 4 Click the play button Note If ALL has been selected for the Mailbox filter the play button will be disabled Select...

Page 341: ...ing Extensions and the System for Managers This section shows managers how to customise the PBX s extension and system settings according to their needs Find the desired setting and program as necessa...

Page 342: ...TION The PBX has a default password preset For security change the password the first time that you programme the PBX It is strongly recommended that a password of 10 numbers or characters be used for...

Page 343: ...nsion no Charge Viewing call charges for each verification code 0 3 Verification code Clearing call charges for each verification code 0 3 Verification code Setting the budget for each verification co...

Page 344: ...discovers your password verification code PIN The cost of such calls will be billed to the owner renter of the PBX To protect the PBX from this kind of fraudulent use we strongly recommend a Keeping...

Page 345: ...Appendix This section provides the List of Operations by Telephone Type the Troubleshooting the Feature Number Table and Tone List Check the Troubleshooting section before consulting your dealer User...

Page 346: ...ing Calling Another Extension Calling an Outside Party Making a Call to a Private Network TIE Line Access Using an Account Code Account Code Entry 1 2 2 Easy Dialling With a One touch Button One touch...

Page 347: ...Privileges at Another Extension Remote COS Access 1 2 9 Setting Your Telephone from Another Extension or through DISA Remote Setting 1 3 1 Answering Calls 1 3 2 Answering Hands free Hands free Answer...

Page 348: ...aving a Conference Leaving Three party Conference Letting a Third Party Join Your Call Privacy Release Adding a Third Party during a Conversation Using the ISDN Service Three party Conference 3PTY by...

Page 349: ...w deny a paging announcement Paging Deny 1 7 3 Making a Conference Group Call Conference Mode Broadcast Mode Join After Time Out 1 8 Using the Unified Messaging Features 2 3 1 9 1 Setting the Alarm Ti...

Page 350: ...llelled Telephone 6 1 9 12 Using Your PS or S PS in Parallel with a Wired Telephone Wireless XDP Parallel Mode 1 9 13 Clearing Features Set at Your Extension Extension Feature Clear 1 10 1 Leaving an...

Page 351: ...m Extension Remote Wake up Call Cleaned up 7 1 12 2 Recording Information Using Preprogrammed Messages Printing Message 1 13 1 Walking Extension 1 13 2 Enhanced Walking Extension 1 14 1 Using the Call...

Page 352: ...or the KX UT133 KX UT136 and KX UT248 2 Live Call Screening LCS and Recording Your Conversation are only available for PTs and PSs 3 Setting the Alarm Timed Reminder is only available for PTs and SLTs...

Page 353: ...ns work when using a proprietary telephone The Intercom line was not seized The seized line when going off hook was changed by personal setting 3 1 2 Settings on the Programming Mode In the manual goi...

Page 354: ...the feature numbers for easier use While talking to an outside party the line is disconnected The time limit has run out 1 4 1 Transferring a Call Call Transfer 1 4 5 Multiple Party Conversation Cons...

Page 355: ...ent OHCA Whisper OHCA The other party has set Data Line Security 1 9 9 Protecting Your Line against Notification Tones Data Line Security I forgot the password Ask the manager to assist you 2 1 1 Exte...

Page 356: ...tton is not assigned on the extension corresponding to your SDN button Create a PDN button on the desired extension 3 1 3 Customising the Buttons I cannot use the secondary Ethernet port If you are us...

Page 357: ...tside line group automatically Outside Line Group Access 8 outside line group no 2 digits outside phone no Making a Call to a Private Network TIE Line Access 7 private phone no Using an Account Code A...

Page 358: ...n PIN phone no To call with a verification code Verification Code Entry verification code verification code PIN phone no 1 2 8 To Access Another Party Directly from Outside Direct Inward System Access...

Page 359: ...ransfer Transferring a Call Using the ISDN Service Call Transfer CT by ISDN 62 phone no 1 4 2 Holding a Call To hold Call Hold To retrieve a call Call Hold Retrieve 50 To retrieve a call Call Hold Ret...

Page 360: ...ollow Me Cancel your extension no To set the timer for No Answer and Busy No Answer 713 00 99 second To set cancel Call Forwarding FWD for your Incoming Call Distribution Group Both Calls Outside Call...

Page 361: ...rt a conversation conference group no 1 digit entry code To call and make an announcement conference group no 1 digit entry code Join After Time Out To make a conference group call with an entry code...

Page 362: ...2 Public 1 Your extension 2 1 9 5 Preventing Your Telephone Number Being Displayed on the Caller s Telephone Connected Line Identification Restriction COLR 7 0 To show 0 To prevent 1 1 9 6 Preventing...

Page 363: ...o Log out 0 ICD Group extension no To enter leave Not Ready mode 735 1 Not Ready 0 Ready 4 1 10 2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group Incoming Call Distri...

Page 364: ...n no To confirm 2 extension no 1 12 2 Recording Information Using Preprogrammed Messages Printing Message 761 message no parameter 1 13 1 Walking Extension 727 your extension no extension PIN 1 13 2 E...

Page 365: ...pecify a site ID 9 Site ID 2 digits 0 OGM floating extension no 6 2 2 1 6 Allowing Users to Seize an Unavailable Outside Line Trunk Busy Out 785 outside line no 3 digits 2 2 1 7 Releasing Network Dire...

Page 366: ...an Indication Message Waiting 4 Monitoring Another Extension Call Monitor 5 Reserving a Busy Line Automatic Callback Busy Setting Callback on an ISDN Line Completion of Calls to Busy Subscriber CCBS 6...

Page 367: ...tercom or Doorphone Tone 1 1 s Tone 2 1 s Tone 3 1 s Tone 4 1 s When going off hook Dial Tones Tone 1 Normal 1 s For KX UT series SIP phone and S PS users Tone 1 will be heard when any of the followin...

Page 368: ...e and S PS users Tone 2 will be heard when any of the following features are set Call Forwarding Do Not Disturb Tone 3 When answering an external sensor call Not available for KX UT series SIP phones...

Page 369: ...calls 1 s While off hook Indication Tones Tone 1 Call waiting tone 15 s Tone 2 A call is on hold longer than the specified time 15 s When talking to an outside party Warning Tone This tone is sent 15...

Page 370: ...the following features activate Retrieving a held call Picking up another call Paging Answering a paging announcement Answering the call through a speaker You establish a call with an extension in the...

Page 371: ...ed Changed Contents 1 1 5 Before Operating the Telephones What Kind of Telephone Can Be Used Using a Navigator Key Jog Dial Volume Key When You Use a Panasonic Proprietary Telephone or KX UT Series SI...

Page 372: ...372 User Manual 5 5 1 PCMPR Software File Version 002 0xxxx...

Page 373: ...Index User Manual 373...

Page 374: ...Forwarding FWD Button 29 Call Forwarding FWD Do Not Disturb DND Both calls Button 32 310 Call Forwarding FWD Do Not Disturb DND Both calls Button Web Maintenance Console 335 Call Hold 74 359 Call Hol...

Page 375: ...e 316 Contrast Selection Display 300 Covering Extension Assigning 164 CTI Button 33 312 CTI Button Web Maintenance Console 337 Customised Buttons 31 Customising Your Phone Personal Programming 298 D D...

Page 376: ...Redirection 214 I ICD Group Incoming Call Distribution Group 31 Icon Descriptions 25 IMAP 185 Incoming Call Distribution Group ICD Group 31 310 Incoming Call Distribution Group ICD Group Web Maintenan...

Page 377: ...uncement OHCA 196 362 Off hook Monitor 100 OGM Outgoing Messages 263 OHCA Off hook Call Announcement 196 One touch Dialling 42 One touch Dialling Assignment Mode Selection 306 One touch Dialling Butto...

Page 378: ...tenance Console 334 SIP Session Initiation Protocol 5 SIP phone Characteristics 5 SIP phone Registration 23 Soft Buttons 28 SP PHONE Button 27 Standard SDN Key Mode 104 Station Programme Clear Extensi...

Page 379: ...il Transfer Button Web Maintenance Console 338 Voice Mail Transfer Voice Processing System 220 Voice Mail Call Forwarding 167 Voice Mail Call Forwarding Voice Processing System 220 Voice Mail Monitori...

Page 380: ...oducts described in this manual are available for download by visiting http www doc panasonic de Contact to Authorised Representative Panasonic Testing Centre Panasonic Marketing Europe GmbH Winsbergr...

Page 381: ...User Manual 381 Notes...

Page 382: ...uture Reference Please print record and retain the following information for future reference The serial number of this product can be found on the label affixed to the unit You should record the mode...

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