Panasonic KX-MB2060, Operating Instructions Manual

Page: 118 / 160

Problem Cause & Solution
I cannot receive documents
automatically. R The receiving mode is set to TEL mode. Set to TAM/FAX mode (page 62)
or FAX ONLY mode (page 63).
R The time taken to answer the call is too long. Decrease the number of rings
before the unit answers a call (feature #210 on page 80).
R The greeting message is too long. Record a shorter message (page 69).
R Make sure that the Distinctive Ring of feature #430 is set properly
(page 68). If you do not subscribe to the Distinctive Ring service offered by
your local telephone company, this feature should be OFF.
The display shows
“
CONNECTING.....
”, but
faxes are not received.
R The receiving mode is set to FAX ONLY mode and the incoming call is not
a fax. Change the receiving mode to TAM/FAX mode (page 62) or TEL mode
(page 64).
The printing quality of the
received documents is poor. R If documents can be copied properly, the unit is working normally. The other
party may have sent a faint document or there may be something wrong
with the other party’s machine. Ask them to send a clearer copy of the
document or to check their fax machine.
R If documents can not be copied properly, refer to “14.3.2 Printing
problems”, page 115.
The other party complains
that they cannot send a
document. R The receiving mode is set to TEL mode. Receive the document manually
(page 64) or change the receiving mode to TAM/FAX mode (page 62) or
FAX ONLY mode (page 63).
R The memory is full of received documents due to a lack of recording paper
or a recording paper jam. Load paper (page 16) or remove the jammed
paper (page 126).
R If the PC fax setting (feature #442 on page 86) is set to “
ALWAYS
” , check
the connection between the computer and the unit.
R If the fax preview mode (feature #448 on page 66) is set to “
ON
” , use the
web browser on the computer connected via the LAN to view, print or save
the documents, and then erase unnecessary documents (page 66).
I cannot select the desired
receiving mode. R If you want to set TAM/FAX or FAX ONLY mode:
– select the desired mode using feature #400 (page 81), and press
M Auto
Answer N repeatedly to turn ON the M Auto Answer N light.
R If you want to set TEL mode:
– press
M Auto Answer N repeatedly to turn OFF the M Auto Answer N light.
R The Distinctive Ring of feature #430 is activated (page 68).
When an extension telephone
is connected, I cannot receive
documents by pressing
MGNMBNM 9 N .
R You must set remote fax activation to ON (feature #434 on page 85)
beforehand.
R Press MGNMBNM 9 N firmly.
R You may have changed the remote fax activation code from MGNMBNM 9 N
(default setting). Verify the remote fax activation code (feature #434 on
page 85).
I cannot hear a dial tone. R If you use a splitter/coupler to connect the unit, remove the splitter/coupler
and connect the unit to the wall jack directly. If the unit operates properly,
check the splitter/coupler.
R Disconnect the unit from the telephone line and connect a known working
telephone. If the working telephone operates properly, contact our service
personnel to have the unit repaired. If the working telephone does not
operate properly, contact your telephone company.
R The power cord or telephone line cord is not connected. Check the
connections (page 21).
R If you connected the unit through a computer modem, connect the unit
directly to a telephone line jack.
118 For assistance, please visit http://www.panasonic.com/help
14. Help