Troubleshooting
ISE SMART CONNECT KNX Panasonic
1-000C-000
© 2019 ise Individuelle Software und Elektronik GmbH
S. 58 / 69
Table 41: Communication and commands
Table 42: Sources
Table 43: Missing MAC address
TV device not contactable Cause: The TV device cannot be switched on via Wake on LAN
during initial commissioning.
Solution:
• Switch on the TV device.
• If the device is still not contactable, check the network connec
-
tion.
Problem
Troubleshooting
Selecting the source has no
effect
Cause: No device is connected to the source.
Solution: Check whether a device is connected.
Source not contactable
Cause:
• Selected sources are not connected.
• Cables are loose.
Solution:
Check whether connected devices and network cables are cor
-
rectly connected.
Source not contactable
Error code: SrcOutOfRng
Cause: The value sent for the source is not supported.
Solution: Correct the value according to the desired source. You
will find te ID for the respective source under
Problem
Troubleshooting
The TV device does not
switch on during initial
commissioning
Error code: NoMAC
Cause: The TV device’s MAC address could not be determined
since the TV device was not switched on manually for initial com
-
missioning.
Solution: Switch on the TV device manually. The MAC address will
be automatically transmitted.
Problem
Troubleshooting
