Camera images are not displayed at first while away from home, and are displayed after some
time passes
R
Your mobile device’s network connection is slow or congested.
→Wait for network traffic to decrease.
→Lower the
[Frame Rate]
setting ( “Changing the frame rate”, Page 97).
I have to wait a long time before camera images are displayed while away from home
R
There is too much traffic on your home network or on the mobile device’s network.
→Wait for network traffic to decrease.
Camera images are not displayed, and [Loading...] is displayed for a long period when I try to
view camera images while away from home
R
The protocol used for communication is not compatible with your network.
→Set the
[Remote Access Mode]
setting to
[TCP]
( “Remote access mode settings”, Page 104).
The camera’s sensor is triggered too easily
R
The camera’s motion detection features are too sensitive.
→Reduce the sensitivity of the camera’s sensors, see “Motion sensitivity”, Page 98.
R
The camera’s detection area is too large.
→Limit the detection area so that the camera ignores motion in unneeded areas of the camera’s
image, i.e., reduce the camera’s detection area ( “Detection area”, Page 97).
R
The camera’s settings are not suited to the environment.
→Review the information in the Installation Guide included with your camera about sensor features
and installation environment.
→Front door cameras and outdoor cameras can detect motion visually (i.e., when an area of the
camera’s image changes brightness). For this reason, false detections may occur in the following
locations.
False detections caused by predictable movement in a specific area of the camera image
– Areas where fixed objects move in the wind, such as tree branches or hanging laundry
– Areas where animals move in a limited area, such as birds in a nest or small animals close to the
ground
– Areas where brightness significantly, such as when shadows form in the afternoon, lights turn on
at night, or vehicles pass by at night with their headlights or brake lights on
You can prevent these false detections by adjusting the position of the camera, by limiting the
detection area so that the camera ignores motion in unneeded areas of the camera’s image
( “Detection area”, Page 97) or lowering the sensitivity of sensors ( “Motion sensitivity”, Page 98).
False detections caused by unpredictable movement in any area of the camera image
– Areas where birds or flying insects move in front of the camera
– Areas where rain, snow, hail, or tree leaves fall in front of the camera
You can prevent these false detections by adjusting the position of the camera or lowering the
sensitivity of sensors ( “Motion sensitivity”, Page 98).
[Ambient temperature is (too high) or (too low), camera operation will be interrupted.] is displayed
R
The camera is used in an environment with a temperature that exceeds -20 °C or 50 °C (-4 °F to
122 °F).
→Use the camera in an environment with temperatures within -20 °C to 50 °C (-4 °F to 122 °F).
HD camera sensor features
Refer to the following after checking the general troubleshooting information described in “General
information”, Page 135.
Notifications are not received
R
The desired notification type is not enabled.
148
Troubleshooting
Summary of Contents for HomeHawk KX-HNC800
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