Troubleshooting
Operation
Symptom
Cause and solution
Reference pages
No power
•
Is the AC cable of the external DC power supply securely connected to the AC
outlet?
– – –
• If the power plug of the external DC power supply connected properly?
– – –
•
Is the LAN cable connected securely to the LAN connector for IP control
<LAN LINK/ACT>?
page 15
•
Is the network cable for the PoE++ (IEEE 802.3bt compliant) compatible power
supply device and the unit connected properly?
Installation Instructions
→ “Connections”
→ “System
example 3 (IP image
transmission, PoE++)”
•
Power may not be supplied if the total power limit is exceeded on power supply
devices that allow connections to multiple PoE++ terminals.
→ For details, refer to the operating instructions for the PoE++ power supply device.
– – –
•
If the unit is connected to the controller, has it been connected properly?
→ For details, refer to the operating instructions for the controller.
Installation Instructions
→ “Connections”
• When performing operations from a wireless remote control
→ Also refer to the “Cannot operate using the wireless remote control” item.
– – –
Cannot operate
( common to wireless remote control,
controller)
• Is the power on?
→ If the unit’s status display lamp is off or lights up orange, it means that the unit’s
power is not on.
page 31
•
The safe mode function may have been activated.
page 158
•
Have the limiter functions been set?
pages 156 to 157
•
Has the unit you want to operate been selected properly?
page 32
Cannot operate using the wireless
remote control
•
Have the remote control’s batteries run down or have the batteries been installed
with their polarities reversed?
→ If the status display lamp does not blink even when the wireless remote control is
operated near the wireless remote control signal light-sensing area, it means that
the batteries have run down. Replace the batteries.
– – –
•
Have the IR ID switches been set correctly?
page 17, page 27
• Is there a fluorescent light or plasma monitor near the unit and, if so, is the
wireless remote control signal light‑sensing area exposed to its light?
page 14
Cannot operate using the controller
• Is the unit connected to the controller properly?
→ For details, refer to the operating instructions for the controller.
Installation Instructions
→ “Connections”
•
It may be necessary to upgrade the version of the controller so that the controller
will support the unit.
→ For details on upgrading, visit the support page on the following website.
https://pro-av.panasonic.net/
– – –
The unit turns in the opposite
direction to the one operated
•
Has the stand-alone (Desktop) installation setting been selected correctly?
page 71, page 102
•
The reversal setting may have been established at the controller if the unit is
connected to the controller.
→ For details, refer to the operating instructions for the controller.
– – –
158
159
