Palm P80900US - Tungsten C - OS 5.2.1 400 MHz, Handbook

Page: 413 / 444

HotSync problems
401
When I perform a HotSync
operation, my information
does not transfer to Palm
Desktop software. Try each of these in turn:
■
If you have performed a HotSync operation successfully
but you cannot find the data from your handheld on Palm
Desktop software, check to see that you have the correct
user name selected for viewing data.
■
On a Windows computer, click the HotSync Manager and
select Custom. Check that all conduits are set to
synchronize files.
■
On a Mac computer, double-click the HotSync Manager
icon
. From the HotSync menu, choose Conduit Settings.
Select your username from the User pop-up menu, and
check that the correct conduit is active.
My handheld displays the
message “Waiting for sender”
when it’s near my computer’s
infrared port. Try each of these in turn:
■
Your computer’s infrared port may be set to search
automatically for the presence of other infrared devices.
Consult the documentation for your operating system for
information about turning off this option.
■
In some cases, simply moving your handheld away from
the computer’s infrared port solves the problem.
I want to synchronize my
computer with more than one
handheld. Try each of these in turn:
■
If the computer running Palm Desktop software
synchronizes with more than one handheld, each handheld
must have a unique name. Assign a username to your
handheld the first time you perform a HotSync operation.
■
Please be aware that synchronizing more than one
handheld with the same user name causes unpredictable
results and, potentially, loss of your personal information.