Palm P80900US - Tungsten C - OS 5.2.1 400 MHz Handbook Download Page 404

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Appendix B

Frequently Asked Questions

392

Software installation problems

Problem

Solution

The installation menu did not
appear when I inserted the
Desktop Software CD-ROM (or
the Software Essentials CD-
ROM) into my Windows
computer.

Try the following:

From the Windows desktop, click Start.

Select Run.

Click Browse.

Locate your CD-ROM drive and select the Autorun file.

Click Open.

Click OK.

I cannot install Palm Desktop
software on my Windows
computer.

Try the following:

Disable any virus-scanning software on your computer.

Close any open applications.

Make sure your computer has at least 50MB of disk space
available.

Delete all temporary files.

Run ScanDisk (or another disk verification tool) on your
computer.

Uninstall and then reinstall Palm Desktop software.

I cannot install Palm Desktop
software on my Mac computer.

Try the following:

Disable any virus-scanning software on your computer.

Quit any open applications.

Make sure your computer has at least 50MB of disk space
available.

Uninstall and then reinstall Palm Desktop software.

If you are using Mac OS X, you must install using an
account with Administrator privileges.

Summary of Contents for P80900US - Tungsten C - OS 5.2.1 400 MHz

Page 1: ...Handbook for the Palm Tungsten C Handhelds ...

Page 2: ...y third parties which may arise through the use of this software Palm Inc assumes no responsibility for any damage or loss caused by deletion of data as a result of malfunction dead battery or repairs Be sure to make backup copies of all important data on other media to protect against data loss IMPORTANT Please read the End User Software License Agreement with this product before using the accomp...

Page 3: ...brightness level 12 Chapter 3 Navigating and Entering Data 13 Tapping 13 Using the navigator 14 Using the keyboard 15 Typing capital letters 17 Accessing international and special characters 17 Using the Function key 18 Using ShortCuts 19 Using elements of the handheld interface 20 Using Graffiti 2 writing to enter data 22 Activating and deactivating Writing Area preference 22 Learning Graffiti 2 ...

Page 4: ...Applications Launcher display 40 Copying applications to or from an expansion card 41 Selecting copy settings 43 Using menus 43 Using menu commands and the command toolbar 45 Using menu commands 45 Using the command toolbar 45 Choosing application preferences 46 Performing common tasks 47 Creating records 47 Editing records 47 Deleting records 49 Purging records 50 Categorizing records 50 Finding ...

Page 5: ...tions 83 Viewing recent calculations 84 Using Calculator menus 85 Chapter 7 Using Card Info 87 Reviewing Card Information 87 Renaming a card 88 Formatting a card 88 Managing an expansion card 89 Using the Card Info menu 89 Chapter 8 Using Date Book 91 Scheduling an event 92 Selecting an event 95 Rescheduling an event 95 Setting an alarm for an event 95 Scheduling repeating or continuous events 97 ...

Page 6: ...ing the euro on your computer 113 Printing the euro 113 Using Expense menus 113 Record menu 114 Options menu 114 Chapter 10 Using Memo Pad 115 Creating memos 115 Reviewing memos 116 Using Memo Pad menus 117 Record menus 117 Options menus 117 Chapter 11 Using Note Pad 119 Creating a note 120 Reviewing notes 120 Changing Note Pad color settings 121 Setting an alarm for a note 122 Using Note Pad menu...

Page 7: ...To Do List item 139 Changing To Do List item details 140 Setting a due date 140 Setting To Do preferences 141 Using To Do List menus 142 Record menu 142 Options menu 142 Chapter 14 Using Palm VersaMail Personal E mail Software 143 VersaMail application features 143 Getting started with the VersaMail application 144 Synchronizing an existing username 144 Upgrading a MultiMail VersaMail database 144...

Page 8: ...nd the desktop 225 Configuring an account in HotSync Manager 226 Setting synchronization options and account settings 227 Converting attached files 240 Synchronizing an account 242 Using SSL with the conduit 244 Going beyond the basics 244 Managing mail filters 245 Managing mail settings 249 Adding APOP to an account 257 Adding ESMTP to an account 259 Setting advanced account preferences 260 Cutti...

Page 9: ...9 Viewing information about a web page 280 Bookmarking your favorite pages 280 Adding a bookmark 281 Visiting a bookmarked page 281 Editing information about a bookmark 282 Deleting a bookmark 282 Saving pages 283 Saving a page 283 Opening a saved page 283 Editing information about a saved page 284 Copying text from a page to another application 285 Deleting a saved page 285 Searching for text on ...

Page 10: ...erforming a cradle cable HotSync operation Windows computer 312 Performing a direct HotSync operation Mac computer 314 Conducting IR HotSync operations 317 Preparing your computer for infrared communication 317 Performing an IR HotSync operation 319 Returning to cradle cable HotSync operations 319 Using File Link 320 Creating a user profile 321 Performing the first HotSync operation with a user pr...

Page 11: ...rations 386 Resetting your handheld 386 Performing a soft reset 386 Performing a hard reset 387 Appendix B Frequently Asked Questions 391 Software installation problems 392 Operating problems 393 Tapping and writing problems 395 Application problems 395 HotSync problems 397 Beaming problems 402 Recharging problems 403 Security problems 404 Wi Fi and VPN problems 404 E mail problems 406 Technical s...

Page 12: ...Contents xii ...

Page 13: ...res Locating all the parts of your handheld Viewing and entering data Working with expansion cards Using your handheld with your computer Personalizing your handheld with your own preference settings After you become familiar with the basic functionality of your handheld you can use the rest of this handbook as a reference for performing less common tasks for maintaining your handheld and for solv...

Page 14: ...About This Book 2 ...

Page 15: ... Scientific and Medical band ISM Not all countries support all channels in the ISM band Because the regulations for wireless communication vary between countries the Tungsten C handheld is only certified for use in the country where it was originally sold For more information on which channels your handheld supports see Appendix C Before you can use all these features you must set up your handheld...

Page 16: ...es administrator rights to install Palm Desktop software Windows XP Home or Pro requires administrator rights to install Palm Desktop software Internet Explorer 4 1 50 megabytes MB available hard disk space VGA monitor or better 16 Bit or High Color and 800 x 600 resolution recommended CD ROM or DVD ROM drive Mouse One available USB port or serial port serial cradle cable sold separately Minimum r...

Page 17: ...information articles and answers to questions see www palm com support tungstenc For more information about using Palm Desktop software see the following The handheld tutorial Quick Tour To access this tutorial tap the Quick Tour icon from the Applications main screen The electronic Palm Desktop Software for the Macintosh User s Guide To access this guide open the Palm folder and then open the Doc...

Page 18: ...Chapter 1 Welcome 6 ...

Page 19: ...ght vibrator or alarm sound Set preferences for how you receive alarms hearing a sound seeing a blinking indicator light or feeling your handheld vibrate Choose any combination Browse or search the Internet Enter your schedule in Date Book Keep all your contact names addresses and phone numbers in Address Book Prioritize and assign your tasks a due date in To Do List Set alarms from World Clock No...

Page 20: ...lm OS handhelds and to perform HotSync operations See Using elements of the handheld interface in Chapter 3 and see Conducting IR HotSync operations in Chapter 17 for more information Keypad The area where you type letters and numbers and access special function keys See Chapter 3 to learn how to type characters Screen Keyboard area Navigator Power button Green indicator light Stylus IR port Date ...

Page 21: ...enus You can scroll down to view information below the viewing area and scroll up to view the information above the viewing area The navigator also has some special functions that are described in this handbook Select button The navigator center Select button enables you to select items The Select button also has some special functions that are described in this handbook Screen Displays the applic...

Page 22: ...nformation about when and how to use the reset button Expansion card slot Accepts SD MultiMediaCard and SDIO expansion cards enabling you to add more memory applications or other functionality You can also back up data to an expansion card NOTE Expansion cards are purchased separately Headset jack Connects a hands free headset to your handheld enabling you to record and playback voice memos You ca...

Page 23: ... card lock and hear the system sound To remove a card 1 Push lightly against the card with your thumb When the card is released you hear the system sound provided that system sounds are turned on See Sounds and Alerts preferences in Chapter 18 for information on turning system sounds on and off IMPORTANT You can damage the expansion slot if you pull the card out of the expansion slot before you he...

Page 24: ...ur handheld The screen brightness level can be adjusted to make of viewing easier and to extend battery life You can adjust the brightness level using the Adjust Brightness dialog box To adjust the screen brightness level 1 Perform one of the following Press Function Brightness Press and hold the Power button 2 Tap to the left or right of the slider to adjust the brightness in small increments or ...

Page 25: ...ke using a mouse to click elements on a computer screen using the stylus to tap elements on your handheld screen is the basic action that gets things done on your handheld The first time you start your handheld setup instructions appear on the screen These instructions include a calibration screen Calibration aligns the internal circuitry of your handheld with its touch sensitive screen so that wh...

Page 26: ... entries You can use the navigator to perform tasks without the stylus using one hand See Chapter 4 and Chapter 5 for additional information on using the navigator with Address Book and Chapter 8 for additional information on using the navigator with Date Book To navigate in list screens do any of the following Press Up or Down on the navigator to scroll an entire screen of records Press and hold ...

Page 27: ...ton If there are two buttons pressing Select activates the action button versus Cancel such as OK Yes or Delete If there are multiple buttons Select activates affirming buttons such as OK Yes or Done IMPORTANT Read dialog boxes carefully Sometimes selecting OK or Yes results in deleting data Using the keyboard You can quickly and accurately enter text or numbers on your handheld using the keyboard...

Page 28: ... on the Find dialog box see Finding information in Chapter 4 Space Symbol key Adds a space to the text or opens the onscreen keyboards For more information about the onscreen keyboards see Accessing international and special characters later in this chapter Command Menu key Opens the Command toolbar or menu The Command bar has many functions such as showing the signal strength for the 802 11b radi...

Page 29: ...keyboards These character sets enable you to communicate accurately through your memos or wireless messages Accessing from the keyboard You can access international characters from the keyboard by pressing and holding a key and then pressing Up and Down on the navigator The character on the screen scrolls through a sequence of related international characters You can scroll though the sequence eit...

Page 30: ...en keyboard and place the text in the record Using the Function key The Function key enables you to access the secondary character or feature set from each of the keys The secondary character and feature set is labeled in blue in the upper right on each available key Backspace Carriage return Tab Caps lock Caps shift Tap here to display alphabetic keyboard Tap here to display numeric keyboard Tap ...

Page 31: ...processors Your handheld comes with several predefined ShortCuts and you can also create your own Each ShortCut can represent up to 45 characters For example you might create a ShortCut for your name or for the header of a memo See ShortCuts preferences in Chapter 18 to learn about creating your own ShortCuts You can also create security shortcuts that automatically perform security functions See ...

Page 32: ...do one of the following Tap the Menu bar Press Function Menu To access the menu commands do one of the following Tap the menu command on the menu Use Right Left Up or Down on the navigator Press Command Stroke the letter For more information see Using menu commands and the command toolbar in Chapter 4 Check box When a checkmark appears in a check box the corresponding option is active To insert or...

Page 33: ...age of information To use the arrows do one of the following Tap the arrows Use Right Left Up or Down on the navigator Pick list A list of choices that you can select from To use the pick list Tap the arrow to display a list of choices Tap an item in the list Use Up or Down on the navigator to scroll through the list and select an item Scroll bar A bar that enables you to scroll up and down a page...

Page 34: ...eate Graffiti 2 letters numbers punctuation and symbols You also learn some Graffiti 2 tips and tricks Most people find they can enter text quickly and accurately with only minutes of practice Graffiti 2 writing includes any character you can type on a standard keyboard The Graffiti 2 characters closely resemble the uppercase letters of the regular alphabet which makes Graffiti 2 writing easy to l...

Page 35: ...ed Learning Graffiti 2 concepts There are four basic concepts for success with Graffiti 2 writing If you draw the character shape exactly as shown in the tables later in this chapter like the shapes shown in the following diagram you can achieve close to 100 percent accuracy The heavy dot on each shape shows where to begin the stroke Certain characters have similar shapes but different beginning a...

Page 36: ... pages to find the stroke shape for the letter you want to create For example the stroke shown below creates the letter n 3 Position the stylus in the left side of the screen 4 Start your stroke at the heavy dot and draw the stroke shape as it appears in the tables 5 Lift the stylus from the screen at the end of the stroke shape When you lift the stylus from the screen your handheld recognizes you...

Page 37: ...en you write large characters Draw strokes that nearly fill the side of the screen Write at natural speed Writing too slowly can generate recognition errors Press firmly and do not write on a slant Vertical strokes should be parallel to the sides of the screen Alternate stroke shapes are available for some characters You can use the Graffiti 2 Preferences screen to choose the one that s easiest fo...

Page 38: ...ering Data 26 Graffiti 2 alphabet The Graffiti 2 alphabet consists of the following letters Draw letters on LEFT side of the screen Letter Strokes Letter Strokes A B C D E F G H I J K L M N O P Q R S T U V W X Y Z 1 2 1 2 1 2 1 2 ...

Page 39: ...ters Draw the same stroke shapes used for a lowercase letter but write across the middle of the screen Graffiti 2 numbers Writing numbers with Graffiti 2 writing is similar to writing letters of the alphabet except that you make the character strokes on the right side numbers side of the Graffiti 2 writing area Imaginary division line Draw numbers on RIGHT side of the screen Number Strokes Number ...

Page 40: ...mma strokes on either side of the screen You must write other punctuation marks on a designated side of the screen Punctuation marks that appear in the following table must be written on the left letter side of the screen Draw these marks on LEFT side of the screen Mark Stroke Mark Stroke Period Ampersand Comma Carriage return Apostrophe At Space Straight quotes Question Tab Exclamation 1 2 1 2 ...

Page 41: ...e accent stroke on the right side of the screen You can use the following accent strokes in combination with Graffiti 2 letters Using these accent strokes you can write the following accented letters à á â ã ä å è é ê ë ì í î ï ò ó ô õ ö ù ú û ü ÿ ý ñ Draw these marks on RIGHT side of the screen Mark Stroke Mark Stroke Period Backslash Comma Slash Tilde Left Paren Dash Right Paren Plus Equal Aster...

Page 42: ...ive an up arrow symbol appears in the lower right corner of the handheld screen If you accidentally activate Shift a backspace will cancel it 2 Write the symbol or other special character shown in the table that follows You can make a symbol stroke anywhere on the screen 3 Optional Enter an additional Shift stroke to finish writing the character and to make the character appear more quickly After ...

Page 43: ...Each ShortCut can represent up to 45 characters For example you might create a ShortCut for your name or for the header of a memo See ShortCuts preferences in Chapter 18 to learn about creating ShortCuts To use a ShortCut draw the ShortCut stroke followed by the ShortCut characters The ShortCut symbol appears at the insertion point to show that you are in ShortCut mode Your handheld includes the p...

Page 44: ...ss Book To Do List Note Pad Palm Photos or Memo Pad All records of the category currently displayed in Address Book To Do List Note Pad Palm Photos or Memo Pad A special Address Book record that you designate as your business card containing information you want to exchange with business contacts An application installed in RAM memory An application installed on an expansion card that is seated in...

Page 45: ...on to instantly beam your business card to another device with an IR port To beam an application 1 Press Home 2 Press Function Menu 3 Tap App and then select Beam 4 Select either Handheld or Card from the Beam From pick list 5 Tap the application you want to transfer Some applications are copy protected and cannot be beamed These are listed with a lock icon next to them 6 Tap Beam 7 When the Beam ...

Page 46: ...fer to the online Help in Palm Desktop software and the Palm Desktop Software for the Macintosh User s Guide on the Desktop Software CD ROM Importing data If you have data stored in computer applications such as spreadsheets and databases or if you want to import data from another handheld you can transfer the data to your handheld without having to enter it manually Save the data in one of the fi...

Page 47: ...ck Open If you are importing a vCal or vCard file skip to step 10 You do not have to specify which fields correspond to the imported data 7 To import data into the correct Palm Desktop fields drag the fields in the left column so that they are opposite the corresponding imported fields on the right 8 If you do not want to import a field deselect the check box for that field 9 Click OK The imported...

Page 48: ...ns such as FileMaker Pro Meeting Maker Now Contact and Now Up to Date To import data from a Mac computer 1 Open Palm Desktop software 2 From the File menu choose Import 3 Select the file you want to import 4 Click Import 5 If you want to change the order of the fields you re importing point to a field wait for the cursor to change to a double arrow and then drag the field to a new location 6 If yo...

Page 49: ...he Applications Launcher to open any application installed on your handheld or on an expansion card You can also open Date Book Address Book VersaMail application and PalmSource Web Browser with the application buttons on your handheld In addition to providing a way for you to open applications the Applications Launcher displays the current time battery level and application category To open an ap...

Page 50: ...s name The Applications Launcher scrolls to the first application with a name that begins with that letter and highlights the icon You can open the icon by pressing the Enter key Opening expansion card applications When an expansion card is properly seated in the expansion card slot your handheld responds based on the contents of the card and the application that is active when you insert the card...

Page 51: ...elect the category item that matches the name of the expansion card Categorizing applications The category feature enables you to manage the number of application icons that appear onscreen in the Applications Launcher You can assign an application to a category and then display a single category or all your applications By default your handheld includes system defined categories such as All and U...

Page 52: ... following Press Home repeatedly to cycle through all your categories Tap the pick list in the upper right corner of the screen and select the category you want to display When the highlight in the Applications Launcher is not active press and hold Select on the navigator to open the category list press Up or Down on the navigator to highlight a category and then press Select on the navigator to d...

Page 53: ...the Applications Launcher to the last opened category 1 Press Home 2 Press Command Stroke R Alternately press Function Menu select Options and then select Preferences 3 Tap the Remember Last Category check box to select it 4 Press Function Enter or tap OK Copying applications to or from an expansion card You can copy applications from your handheld to an expansion card or from an expansion card to...

Page 54: ...u can install applications to a card that is seated in the expansion card slot during a HotSync operation see Installing files and add on applications later in this chapter for details NOTE If you view your applications on the card using a Card Reader on your Windows or Mac computer the actual file names may differ from those displayed in the Applications Launcher To copy an application from an ex...

Page 55: ...ly press Function Menu and select Copy on the App menu 3 Tap Settings 4 Select Name or Size from the Sort By pick list 5 Tap the Copy Application Only check box to select it if you want to copy only the application files Leave it deselected if you want to copy both the application file and its associated data files 6 Press Function Enter or tap OK NOTE The Sort By setting is in effect each time yo...

Page 56: ...rently open Also the menus and menu commands vary depending on which part of the application you re currently using For example in Memo Pad the menus are different for the Memo list screen and the Memo record screen To select a menu command with the stylus 1 Tap the menu bar for an application 2 Tap the menu that contains the command you want to use 3 Tap the command you want to use TIP After you ...

Page 57: ... screen Using menu commands Most menu commands have an equivalent Command stroke which is similar to the keyboard shortcuts used to execute commands on computers The command letters appear to the right of the command names For example to choose Select All in the Edit menu press Command stroke and type the letter s Using the command toolbar The command toolbar displays the 802 11b radio signal stre...

Page 58: ...you can view the network connection and signal strength You can also tap to access Wi Fi and VPN preferences See Wi Fi preferences in Chapter 18 and see VPN preferences in Chapter 18 for more information on preferences Choosing application preferences You can set options that affect an entire application in the application s Preferences dialog box To change preferences for an application 1 Open an...

Page 59: ... for your appointment and press Function Enter or tap OK 4 Enter text for the record 5 Optional Tap Details to select attributes for the record In Note Pad the Details command is located on the Options menu 6 In Address Book Note Pad and Memo Pad only Press Function Enter or tap Done There s no need to save the record because your handheld saves it automatically Editing records After you create a ...

Page 60: ... menu Undo Reverses the action of the last edit command For example if you used Cut to remove text Undo restores the text you removed Undo also reverses deletions you made using the backspace Cut Removes the selected text and stores it temporarily in the memory of your handheld You can paste the text you cut into another area of the current application or into a different application Copy Copies t...

Page 61: ...box is selected If you don t want to save a copy tap the check box to deselect it 4 Press Function Enter or tap OK If you choose to save a copy of the selected item your handheld transfers it to the archive file on your desktop the next time you perform a HotSync operation The archive option is not available in Note Pad Other ways to delete records You can also delete records in the following ways...

Page 62: ... purged Purge deletes repeating events if the last of the series ends before the date that you purge records Date Book To Do List If you want to save a copy of the purged records to an archive file on your desktop be sure that the check box is selected If you don t want to save a copy tap the check box to deselect it Expense Select the category you want to purge All data in the selected category w...

Page 63: ...st user defined category in which you can store the names addresses and phone numbers you might need in emergencies doctor fire department lawyer and so on Expense contains two user defined categories New York and Paris to show how you might sort your expenses according to different business trips The illustrations in this section come from Address Book but you can use these procedures in all the ...

Page 64: ... list 2 Select the category you want to view The list screen now displays only the records assigned to that category TIP Pressing an application button on your handheld scrolls through all the categories of that application except for Unfiled This feature is not available in Date Book To define a new category 1 Tap the category pick list in the upper right corner of the screen or list 2 Select Edi...

Page 65: ...ter or tap OK You can assign any of your records to the new category To rename a category 1 Tap the category pick list in the upper right corner of the screen or list 2 Select Edit Categories 3 Select the category that you want to rename and then tap Rename 4 Enter the new name for the category and then press Function Enter or tap OK ...

Page 66: ...e Look Up line enables you to scroll immediately to a name when you enter the first letters of that name Expense Lookup displays the names in your Address Book that have data in the Company field You can add these names to a list of attendees associated with an Expense record Looking up Address Book records In Address Book you can use the Look Up line with the stylus or the navigator to look up an...

Page 67: ...ct the next letter of the name you want to find The list then scrolls to the first entry that starts with those two letters For example selecting s scrolls to Sands and selecting sm scrolls further to Smith If you sort the list by company name the Quick Look Up feature scrolls to the matches for the company name 5 Repeat steps 3 and 4 until the entry you want appears in the list 6 Press Select on ...

Page 68: ...rds and all notes As your handheld searches for the text you can tap Stop at any time You may want to do this if the entry you want appears before your handheld finishes the search To continue the search after you tap Stop tap Find More 4 Tap the text that you want to review Using Phone Lookup Phone Lookup displays the Address list screen and enables you to add to a record the information that app...

Page 69: ...it 4 Tap Add The name you selected along with the other information associated with it is pasted into the record you selected in step 1 Looking up names to add to Expense records In Expense Lookup displays the names in your Address Book that have data in the Company field You can add these names to a list of attendees associated with an Expense record To add names to an Expense record 1 Tap the Ex...

Page 70: ... Attendees screen 6 Repeat steps 4 and 5 to add more names 7 Press Function Enter or tap Done 8 Press Function Enter or tap OK Sorting lists of records You can sort lists of records in various ways depending on the application Sorting is available in applications that have list screens Address Book Note Pad To Do List Memo Pad and Expense NOTE You can also assign records to categories See Categori...

Page 71: ...e Sort by pick list and select Alphabetic or Manual 4 Press Function Enter or tap OK To sort the Note Pad and Memo list manually tap and drag a note or memo to a new location in the list To make the list appear in Palm Desktop software as you manually sorted it on your handheld open the application in Palm Desktop software and click Sort by Then select Order on Handheld To sort records in To Do Li...

Page 72: ... it or press Up or Down on the navigator to highlight it and then press Select on the navigator 2 In Address Book only Tap Edit 3 Tap Details 4 Tap Note 5 Enter your note 6 Press Function Enter or tap Done A small note icon appears at the right side of any item that has a note To review or edit a note Tap the Note icon TIP In Date Book you can also select the event that contains the note press Sel...

Page 73: ...nables you to change font style To change the font style 1 Open an application 2 Press Command Stroke F Alternately press Function Menu and then select Font on the Options menu 3 Tap the font style you want to use 4 Press Function Enter or tap OK Small font Large font Small bold font Large bold font Tap here for small font Tap here for small bold font Tap here for large bold font Tap here for larg...

Page 74: ... alerts that await attention To respond to alerts do one of the following Select an item s check box to clear the item Tap an item either the icon or the text description to open the application where the alarm was set The application opens to the entry associated with the alarm Press Function Enter or tap Done to close the reminder list and return to the current screen An attention indicator blin...

Page 75: ...ving applications This section explains how to install and remove applications and other files on your handheld or on an expansion card and how to remove Palm Desktop software from your computer Installing files and add on applications Your handheld comes with many applications installed and ready to use During a HotSync operation you can also install additional applications such as games and othe...

Page 76: ...ion card You can use any of the following methods to install applications and files with Palm Quick Install Drag and drop files onto the Palm Quick Install icon on the Windows desktop Drag and drop files onto the Palm Quick Install window Use the commands or buttons in the Palm Quick Install window Right click a file and send it to Palm Quick Install The procedures that follow explain how to insta...

Page 77: ... not Palm application files To drag and drop applications or files onto the Palm Quick Install window 1 Copy or download the application s or file s you want to install onto your computer 2 Double click the Palm Quick Install icon on the Windows desktop 3 From My Computer or Windows Explorer select the file s or folder that you want to install 4 Drag and drop the file s or folder onto the handheld...

Page 78: ...cation s or file s you want to install onto your computer 2 Double click the Palm Quick Install icon on the Windows desktop 3 In the User drop down list select the name that corresponds to your handheld 4 Click Add TIP To install a folder open the File menu and select Add Folder 5 Select the application s or file s that you want to install If you do not see the application s or file s in the defau...

Page 79: ...box that shows whether the files will be installed on your handheld or on an expansion card 4 Click OK The selected files are placed in the Handheld or Expansion Card file list based on the file extension 5 Perform a HotSync operation to install the files See Performing cradle cable HotSync operations in Chapter 17 for details Any unrecognized files are not installed Palm Quick Install Tips The fo...

Page 80: ...he User pop up menu select the name that corresponds to your handheld 5 Click Add To List If the file you want to install is not listed in the dialog box go to the folder to which you copied the file Most handheld application files have the extension PRC or PDB 6 Select the application s you want to install 7 Click Add File to add the selected application to the Install Handheld Files list TIP You...

Page 81: ...ync operation Expansion cards may hold applications that use files other than the Palm application files For your handheld to recognize such a file you must first launch the associated application at least once Removing applications If you run out of memory or decide that you no longer need an application you installed you can remove applications from your handheld or from an expansion card From y...

Page 82: ...synchronize data with another personal information manager PIM you need to install HotSync Manager from the Desktop Software CD ROM after you remove Palm Desktop software During the installation select the Custom option and then choose to install only HotSync Manager NOTE You may need to modify the steps shown here to accommodate the version of the operating system installed on your computer To re...

Page 83: ...e CD ROM into the CD ROM drive on your computer 2 Double click the Desktop Software CD ROM icon on your desktop 3 Double click the Palm Desktop Installer icon 4 From the Easy Install screen select Uninstall from the pop up menu 5 Select the software you want to remove 6 Click Uninstall 7 Select the folder that contains your Palm Desktop software files 8 Click Remove 9 Restart your computer ...

Page 84: ...Chapter 4 Working with Applications 72 ...

Page 85: ...or e mail addresses for each name Define which phone number appears in the Address list for each Address Book entry Attach a note to each Address Book entry in which you can enter additional information about the entry Assign Address Book entries to categories so that you can organize and view them in logical groups Create your own digital business card that you can beam using e mail to other devi...

Page 86: ...at can read the Address Book data Creating an Address Book entry A record in Address Book is called an entry You can create entries on your handheld or you can use Palm Desktop software to create entries on your computer and then transfer the entries to your handheld during your next HotSync operation Palm Desktop software also has data import capabilities so that you can load database files into ...

Page 87: ...er match appears For example you may already have Sacramento and San Francisco in your Address Book As you enter S Sacramento appears and as you continue entering a and n San Francisco replaces Sacramento As soon as the word you want appears tap the next field to accept the word 7 Tap the scroll arrows or press Up Down on the navigator to move to the next page of information 8 After you finish ent...

Page 88: ...ils dialog box 1 Tap the entry whose details you want to change 2 Tap Edit 3 Tap Details 4 Select any of the following settings Tap triangle Show in List Select which type of phone or other information appears in the Address list screen Your options are Work Home Fax Other E mail Main Pager and Mobile The identifying letters W H F O M or P appear next to the record in the Address list depending on...

Page 89: ...phone and modem accessory sold separately Quick Connect You can use Quick Connect to select an entry and initiate a related task with one hand using the navigator You can also configure which application opens when you choose a specific Address record field and whether to add a prefix to all phone numbers To use Quick Connect from an Address entry 1 Open the Address entry to which you want to conn...

Page 90: ...r mobile phone To configure Quick Connect settings 1 From the Quick Connect dialog box tap Settings 2 Optional Tap the Number Prefix check box and enter a prefix For example to dial 1 before all phone numbers select this check box and enter a 1 in this field The prefix is not added to a number that begins with the character 3 Tap each of the pick lists and select the application you want to associ...

Page 91: ...cific Address record field and whether to add a prefix to all phone numbers See Quick Connect earlier in this chapter to learn how to configure these settings To make a connection with Tap to Connect 1 Open the Address entry to which you want to connect 2 Tap an item For example to dial a phone number tap the number you want to dial To address an e mail message tap an e mail address 3 Optional Tap...

Page 92: ...ord and displays the copy in Address Edit so you can make changes to the copied record The copy has the same category and attached notes as the original record Connect Opens the Quick Connect dialog box where you can select which application to use to make the connection Send Category Opens a dialog box where you can select how to send all records in the selected category to another device The opt...

Page 93: ...ss Book shows the last category you selected If you clear it Address Book displays the All category Rename Custom Fields Fields that appear at the end of the Address Edit screen Rename them to identify the kind of information you enter in them The names you give the custom fields appear in all entries About Address Book Shows version information for Address Book Address list Address view ...

Page 94: ...Chapter 5 Using Address Book 82 ...

Page 95: ...useful for confirming a series of chain calculations To open Calculator 1 Press Home 2 Tap the Calculator icon Performing calculations The Calculator includes several buttons to help you perform calculations Clears the entire calculation so that you can begin a fresh calculation Clears the last number you entered If you make a mistake while entering a number in the middle of a calculation you can ...

Page 96: ...If you want to enter a negative number enter the number first and then press the button Places the current number in memory Each new number you enter with the M button is added to the total already stored in memory The number that you add can be either a calculated value or any number you enter by pressing the number buttons Pressing this button has no effect on the current calculation or series o...

Page 97: ... menu shown here is for your reference and the Calculator feature described here is not explained elsewhere in this book See Using menus in Chapter 4 for information about choosing menu commands Options menu About Calculator Shows version information for Calculator ...

Page 98: ...Chapter 6 Using Calculator 86 ...

Page 99: ... contents Rename a card Format a card Reviewing Card Information You can view the card name type available storage space and a summary of its contents To review Card Information 1 Press Home 2 Tap the Card Info icon 3 Review Card name Type and Size 4 Review card contents summarized by directory Review card information Review summarized card contents ...

Page 100: ... press Function Menu and then select Rename Card on the Card menu 4 Enter the new name for the card 5 Tap Rename Formatting a card Formatting a card destroys all its data and prepares it to accept new applications and data To format a card 1 Press Home 2 Tap the Card Info icon 3 Press Command Stroke F Alternately press Function Menu and then select Format Card on the Card menu 4 Press Function Ent...

Page 101: ...mation For optimal performance we recommend that you do not install more than fifty applications to a single expansion card When your handheld s battery level becomes very low access to the expansion card may be disabled to protect your data If this occurs recharge your handheld as soon as possible Using the Card Info menu The Card Info menu is shown here for your reference and the Card Info featu...

Page 102: ...Chapter 7 Using Card Info 90 ...

Page 103: ...To Do items for the day Set an alarm to notify you of the scheduled activity Create reminders for events that are based on a particular date rather than time of day Birthdays and anniversaries are easy to track with your handheld Attach notes to individual events for a description or clarification of the entry in your Date Book NOTE You can encrypt your Date Book records For more information see E...

Page 104: ...rticular date but have no specific start or end times such as birthdays holidays and anniversaries These are referred to as untimed events Untimed events appear at the top of the list of times marked with a diamond You can have more than one untimed event on a particular date You can also schedule a repeating event such as a weekly meeting and continuous events such as a three day conference or a ...

Page 105: ...e same start and end time the time is displayed only once To schedule an event for another day 1 Select the date you want for the event by doing one of the following Tap the day of the week that you want in the date bar at the top of the screen If necessary tap the Previous week or Next week scroll arrow to move to another week Press Right or Left on the navigator to scroll to the next or previous...

Page 106: ... date follow the steps for scheduling an event for the current day To schedule an untimed event 1 Select the date that you want for the event 2 Tap New 3 Tap No Time so that no start or end time is defined for the new event 4 Enter a description of the event Previous year Next year Tap to select current date Tap to select a month Tap to select a day No time selected New untimed event ...

Page 107: ...the selected day press Up and Down on the navigator Rescheduling an event You can easily make changes to your schedule with your handheld To reschedule an event 1 Select the event you want to reschedule 2 Tap Details 3 To change the time tap the Time box and select a new time 4 To change the date tap the Date box and select a new date 5 Press Function Enter or tap OK Setting an alarm for an event ...

Page 108: ...r left corner of the screen to remind you of the pending alarm Tap Go To to open Date Book Date Book opens and displays the event associated with the alarm Alarm for untimed events You can set a silent alarm for an untimed event In this case the alarm triggers at the specified period of minutes hours or days before midnight beginning of the day of the untimed event When the alarm triggers the remi...

Page 109: ...ent repeats For a continuous event tap Day 5 On the Every line enter a number that corresponds to how often you want the event to repeat For example if you select Month and enter the number 2 the event repeats every other month 6 To specify an end date for the repeating or continuous event tap the End on pick list and tap Choose Date Use the date picker to select an end date 7 Press Function Enter...

Page 110: ...the repeating event If you change the repeat interval e g daily to weekly of a repeating event past occurrences prior to the day on which you change the setting are not changed and your handheld creates a new repeating event If you change the date of an occurrence of a repeating event e g from January 14th to January 15th and apply the change to all occurrences the new date becomes the start date ...

Page 111: ...week This view lets you quickly review your appointments and available time slots In addition the graphical display helps you spot overlaps and conflicts in your schedule To display the Week view 1 Tap the Week view icon 2 Tap the navigation controls to move forward or backward a week at a time or tap on a column to display details of an event The Week view also shows untimed events and events tha...

Page 112: ... view the events on the selected day press Select on the navigator again The Week view shows the time span defined by the Start Time and End Time in the Date Book Preferences settings If you have an event before or after this time span a bar appears at the top or bottom of that day s column Use the onscreen scroll arrows to scroll to the event or press Up and Down on the navigator to scroll to ear...

Page 113: ...Press Select on the navigator to display that day in the Day view Untimed repeating events appear in green Working in Agenda view The Agenda view shows you your untimed events appointments and To Do items in one screen When you tap an untimed event or appointment in the Agenda view the Day view appears so you can see more detailed information about the event You can tap the check box next to a To ...

Page 114: ...nother category See Chapter 13 for more information on working with To Do items Spotting event conflicts With the ability to define specific start and end times for any event it s possible to schedule events that overlap an event that starts before a previous event finishes An event conflict time overlap appears in the Week view as overlapping bars The first event created appears as a gray bar and...

Page 115: ...t explained elsewhere in this book are described here See Using menus in Chapter 4 for information about choosing menu commands Record menu Options menu Send Event Opens a dialog box where you can choose how you want to send the selected event to another device The options available depend on the software installed on your handheld ...

Page 116: ...Compress Day View Controls how times appear in the Day view When Compress Day View is off all time slots are displayed When it is on start and end times are displayed for each event but blank time slots toward the bottom of the screen disappear to minimize scrolling Month View settings These check boxes apply to the Month view of the Date Book You can deactivate any or all of these settings to hid...

Page 117: ...own Alarm Preset Automatically sets an alarm for each new event The silent alarm for untimed events is defined by minutes days or hours before midnight at the end of the date of the event Alarm Sound Sets the tone of the alarm Remind Me Defines how many times the alarm occurs after the initial occurrence The choices are Once Twice 3 Times 5 Times and 10 Times Play Every Defines how often the alarm...

Page 118: ...Chapter 8 Using Date Book 106 ...

Page 119: ... Keep track of vendors companies and people involved with each expense Log miles traveled for a particular date or expense category Sort your expenses by date or expense type Send or export your expense information to popular computer applications such as Microsoft Excel or Microsoft Word using Palm Desktop software and HotSync technology on a Windows computer IMPORTANT To access Expense you must ...

Page 120: ... list As soon as you select an expense type your handheld saves your entry If you do not select an expense type it does not save the entry TIP Another quick way to create a new Expense item is to make sure that no Expense item is selected in the Expense list type the first letter s of the expense type and then type the numerical amount of the Expense item This technique takes advantage of the auto...

Page 121: ...item 3 Tap the new date Entering receipt details Expense provides a variety of options that you can associate with an item These options appear in the Receipt Details dialog box To open the Receipt Details dialog box 1 Tap the Expense item to which you want to assign details 2 Tap Details 3 Select any of the following options Tap date Category Opens a pick list of system and user defined categorie...

Page 122: ... is prepaid such as airline tickets supplied by your company you can choose Prepaid to place your expense in the appropriate company paid cell of your printed expense report Currency Enables you to choose the type of currency used to pay the Expense item The default currency unit is defined in the Preferences dialog box You can also display up to four other common types of currency See the next se...

Page 123: ...hen select Preferences on the Options menu 3 Tap the Default Currency pick list 4 Select the currency symbol that you want to appear in Expense 5 Press Function Enter or tap OK Defining a custom currency symbol If the currency you want to use is not in the list of countries you can create your own custom country and currency symbol To define a custom currency symbol 1 Press Command Stroke Y Altern...

Page 124: ... custom currency symbol only for a particular Expense item select the symbol in the Receipt Details dialog box associated with that item Setting Show Options Show Options defines the sort order and other settings that relate to your Expense items To open the Show Options dialog box 1 In the Expense list tap Show 2 Select any of the options 3 Press Function Enter or tap OK Sort by Enables you to so...

Page 125: ...r handheld The symbol appears in Palm Desktop software however only if you are using fonts that support the euro symbol These fonts are part of the operating system on your computer They do not reside with your Desktop application and they are not produced by Palm Inc For more information refer to the documentation that accompanies your desktop computer s operating system Printing the euro Even wi...

Page 126: ...ult currency options Use automatic fill Enables you to select an expense type by typing the first letter of an expense type For example if you type the letter T it enters the Taxi expense type Typing T and then E enters Telephone which is the first expense type beginning with the letters TE About Expense Shows version information for Expense ...

Page 127: ... Desktop software and HotSync technology Assign memos to categories so that you can organize and view them in logical groups Write down phone numbers and other types of information that you can later copy and paste into other applications NOTE You can encrypt your Memo Pad memos For more information see Encrypting your data in Chapter 18 To open Memo Pad 1 Press Home 2 Tap the Memo Pad icon Creati...

Page 128: ...the text that you want to appear in the memo 4 Press Function Enter or tap Done Reviewing memos The first line of a memo appears in the Memo list This makes it easy to locate and review your memos To review a memo 1 In the Memo list select the text of the memo TIP You can also select review and move between memos with the navigator See Using the navigator in Chapter 3 for details 2 Review or edit ...

Page 129: ...menus Options menus Send Category Opens a dialog box where you can choose how to send all records in the selected category to another device The options available depend on the software installed on your handheld Send Memo Opens a dialog box where you can choose how to send the selected memo to another device The options available depend on the software installed on your handheld Memo list Memo sc...

Page 130: ...Chapter 10 Using Memo Pad 118 ...

Page 131: ...ther applications Set an alarm to use your notes as reminder messages Assign notes to categories so that you can organize and view them in logical groups Exchange notes with other devices that have Note Pad 2 x installed Use Palm Desktop software and HotSync technology to copy and paste notes into popular computer applications like Microsoft Word or to send notes as e mail attachments NOTE You can...

Page 132: ...selector to select a different pen width or select the eraser to remove unwanted strokes 2 Press Function Enter or tap Done To clear the screen 1 Press Function Menu 2 Select Edit and then select Clear Note Reviewing notes The note title and the date you created the note appear in the Note Pad list If you did not assign a title to your note the time you created the note appears as the note title T...

Page 133: ...round and the ink from the pen is blue You can change the color of both the paper and the ink from the pen Your color selections apply to all your notes You cannot change the color settings for individual notes To set the colors 1 In the Note Pad list press Command Stroke R Alternately press Function Menu and then select Preferences on the Options menu 2 Tap Color 3 Tap Pen and then tap the color ...

Page 134: ...tely press Function Menu and then select Alarm on the Options menu 3 Tap the Date box 4 Tap the year month and date you want the alarm to sound After you tap the date the Set Alarm dialog box reappears 5 Tap the Time box 6 Tap the hour and minute columns to select the time you want the alarm to occur 7 Press Function Enter or tap OK Tap here to select month Tap here to select year Tap here to sele...

Page 135: ...een If you did not title the note the time the note was created appears on the screen Tap Go To to open Note Pad Note Pad will open and display the note associated with the alarm Using Note Pad menus Note Pad menus are shown here for your reference and Note Pad features that are not explained elsewhere in this book are described here The Record menu is the same when you re viewing the Note Pad lis...

Page 136: ...ty Displays the Compatibility dialog box where you can choose to beam notes to a previous version of Note Pad Preferences Displays the Note Pad Preferences dialog box where you define the pen and paper color the sort order for notes and the alarm sound Details Displays the Note Details dialog box where you assign a category and privacy option for a note About Note Pad Shows version information for...

Page 137: ...ld to copy and paste photos into popular computer applications and to send photos as e mail attachments or to other applications To open Palm Photos 1 Press Home 2 Select the Photo icon Viewing photos A record in Palm Photos is called a photo Photos can be a file that you transfer from your computer store on an expansion card or receive from another device This section covers how to view manage an...

Page 138: ...w 3 Tap the thumbnail of the photo you want to view TIP You can also select a photo with the navigator Press Select on the navigator to insert the highlight press Up Down Right or Left to highlight a specific photo and then press Select to view the photo 4 Tap anywhere on the screen to return to Thumbnail view Viewing photos in List view List view displays a list of your photos so that you can see...

Page 139: ... return to List view Viewing a slide show A slide show is a sequential presentation of each of the photos in the current album You can set the length of time each photo remains on the screen in the Preferences dialog box To view a slide show 1 Tap the Album pick list in the upper right corner and select the album you want to view 2 Tap Slide Show Select a photo to view Album pick list List icon Ta...

Page 140: ...ting photos If a photo appears in the wrong orientation you can rotate the photo To rotate and photo 1 Press Command Stroke R Alternately press Function Menu select Photo and then select Rotate 2 Tap the photo you want to rotate TIP You can also select a photo with the navigator Press Select on the navigator to insert the highlight press Up Down Right or Left to highlight a specific photo and then...

Page 141: ...then select Details 2 Tap the photo for which you want to view information TIP You can also select a photo with the navigator Press Select on the navigator to insert the highlight press Up Down Right or Left to highlight a specific photo and then press Select to view the photo 3 Review or edit the information 4 Press Function Enter twice or tap Done twice Organizing photos There are several ways y...

Page 142: ...olumn heading to sort the photos in reverse order Creating an album The process for creating a new photo album is identical to creating a new category in your other handheld applications To create an album 1 Tap the Album pick list in the upper right corner 2 Select Edit Albums 3 Tap New 4 Enter a title for the album 5 Press Function Enter or tap OK 6 Press Function Enter or tap Done Tap here to s...

Page 143: ...d to the current album A plus sign appears next to each photo you select 4 Tap any photos you want to remove from the current album The plus signs next to the selected photos disappear 5 Press Function Enter or tap Done Copying photos The Copy command enables you to make a copy of a photo on your handheld or on an expansion card If the photo is currently located on your handheld it is copied to an...

Page 144: ...ct on the navigator to insert the highlight press Up Down Right or Left to highlight a specific photo and then press Select to view the photo 3 Tap Copy Renaming or deleting an album You can rename or delete any of the albums that you create You cannot rename or delete the Camera album or the Unfiled album For information about renaming an expansion card see Renaming a card in Chapter 7 When you d...

Page 145: ...ename 4 Tap Rename 5 Enter the new name 6 Press Function Enter or tap OK 7 Press Function Enter or tap Done To delete an album 1 Tap the Album pick list in the upper right corner 2 Select Edit Albums 3 Select the album you want to delete 4 When the confirmation dialog box appears tap Delete 5 Press Function Enter or tap Done Tap Rename Tap Delete ...

Page 146: ...hotos To beam photos 1 Press Function Menu 2 Select Photo and then select Beam 3 Tap the photos you want to beam A plus sign appears next to the photos you select TIP You can also select a photo with the navigator Press Select on the navigator to insert the highlight press Up Down Right or Left to highlight a specific photo and then press Select to select the photo 4 Tap Beam 5 Point the IR port o...

Page 147: ...elect on the navigator to insert the highlight press Up Down Right or Left to highlight a specific photo and then press Select to view the photo 3 Tap Delete 4 When the confirmation dialog box appears tap Delete Working with photos on your computer After you take manage photos on your handheld and perform a HotSync operation Palm Desktop software enables you to do any of the following on your Wind...

Page 148: ...open the Documentation folder and double click the Photo and Audio Readme file Using Palm Photos menus Palm Photos menus are shown here for your reference and Palm Photos features that are not explained elsewhere in this book are described here The Photo menu varies slightly when you re viewing the Palm Photos list or thumbnails and an individual photo Photo menu Options menus Thumbnail and List v...

Page 149: ...s to do Assign a priority level to each task Assign a due date for any or all of your To Do List items Assign To Do List items to categories so that you can organize and view them in logical groups Sort your To Do List items by due date priority level or category Attach notes to individual To Do List items for a description or clarification of the task To open To Do List 1 Press Home 2 Tap the To ...

Page 150: ...You can use priority setting for items to arrange the tasks in your To Do List according to their importance or urgency The default setting for the To Do List is to arrange items by priority and due date with priority 1 items at the top If you have a number of items in your list changing an item s priority setting may move its position in the list When you create a new To Do List item its priority...

Page 151: ...ff a To Do List item to indicate that you ve completed it You can set the To Do List to record the date that you complete the To Do item and you can choose to show or hide completed items See Setting To Do preferences later in this chapter To check off a To Do List item Tap the check box on the left side of the item TIP You can also highlight the item you want to check off and then press Select on...

Page 152: ...a due date You can associate a due date with any To Do List item You can also sort the items that appear in the list based on their due dates To set a due date for a To Do List item 1 In the Details dialog box tap No Date to open the Due Date pick list 2 Tap the date that you want to assign the item Today Assigns the current date Tomorrow Assigns tomorrow s date One week later Assigns the date exa...

Page 153: ...m the list when you complete checkmark them Items that no longer appear on the list because you turn off this setting have not been deleted They are still in the memory of your handheld Purge completed items to remove them from memory Show Only Due Items Shows only the items that are currently due are past due or have no due date specified When this setting is active items that are not yet due do ...

Page 154: ...orities Shows the priority setting for each item Show Categories Shows the category for each item Send Item Opens a dialog box where you can choose how you want to send the selected item to another device The options available depend on the software installed on your handheld Send Category Opens a dialog box where you can choose how you want to send all records in the selected category to another ...

Page 155: ...ending and receiving e mail messages and managing e mail accounts easier than ever VersaMail application features Key features of the VersaMail 2 5 application include the following Support for both the Palm Tungsten C navigator and keyboard simplifying data entry and navigation Support for the built in 802 11b radio in your handheld enabling wireless e mail connectivity Enhanced use of color font...

Page 156: ...formation in the VersaMail application If you enter the e mail account information first and then synchronize your handheld to an existing username the e mail account information you entered is overwritten Upgrading a MultiMail VersaMail database If you have previously used a Palm personal e mail application such as MultiMail SE or MultiMail Deluxe or used version 2 0 of the VersaMail application ...

Page 157: ... can send and receive e mail directly to and from your handheld by connecting with an e mail service provider Synchronize Only Windows computers only You can download view and manage e mail between the handheld and a desktop e mail application such as Microsoft Outlook by performing a HotSync operation using the cradle cable You can t send and receive messages wirelessly or with a modem for an acc...

Page 158: ... for the type of connection you want to make as follows Connection Type Prerequisite Connection to a wireless LAN using your handheld s built in 802 11b radio Proximity to an 802 11b access point High speed GPRS Bluetooth card and mobile phone enabled with Bluetooth technology Active GPRS service ordered from your wireless carrier GSM dial up Bluetooth card and mobile phone enabled with Bluetooth ...

Page 159: ...his account on your handheld in exactly the same way as any other account see Network e mail account prerequisites later in this chapter with one exception for a corporate e mail account you may need to set up a virtual private network VPN See VPNs later in this chapter for information NOTE If your company has an 802 11b network located behind the corporate firewall you may not need to set up a VP...

Page 160: ...ny s firewall security layer Without a VPN you cannot break through the firewall to gain access to the mail server You need to set up a VPN to access corporate e mail in either of the following two situations Your company s wireless LAN is located outside the firewall Your company s wireless LAN is located inside the firewall but you are trying to access the network from outside the firewall for e...

Page 161: ...p New 3 Enter the following If the VersaMail application knows the protocol for the mail service you selected it displays the correct protocol 4 Tap Next Account Name Enter a descriptive name for the account such as My Yahoo Mail Service Tap the Mail Service pick list and select the provider to which you are connecting Select Other if your ISP is not listed Protocol Tap the Protocol pick list and ...

Page 162: ...s been entered 4 Tap Next Entering the name of the incoming and outgoing mail server You need to verify your e mail address for the account you are accessing as well as enter the names of the outgoing and incoming mail servers To enter mail server settings 1 If you chose a preconfigured service from the Mail Services pick list on the Account Setup screen the e mail address field is completed autom...

Page 163: ...smtp mail yahoo com If the VersaMail application knows the outgoing mail server name based on the mail service you selected the correct server name is displayed 4 Tap Next 5 Do one of the following To accept these mail options and begin using the VersaMail application tap Done This takes you to the Inbox of the account you set up See Getting sending and managing e mail later in this chapter for in...

Page 164: ...he VersaMail application select the Delete messages on the server when they are deleted in VersaMail check box Leave mail on server POP account only To get e mail on your handheld but also leave it on the server so you can view it later on your desktop select the Leave mail on server check box For example if you create an account to receive e mail from your Yahoo account and select this option you...

Page 165: ...rom the e mail address from which you are sending the message For example if you are sending a message from me yahoo com but you want recipients to reply to me earthlink net enter the reply to address here Reply To Address makes it look as though the e mail came from the address you entered BCC Select the BCC check box to send a blind copy of any e mail message you send to another e mail address T...

Page 166: ... port number check with your mail server administrator Authentication Select the My server requires authentication ESMTP check box if the outgoing server SMTP requires authentication Check with your system administrator before selecting this option See Adding ESMTP to an account later in this chapter for information If you select this option username and password fields appear These fields are alr...

Page 167: ...a synchronize only account NOTE You must be using a Windows computer to use a synchronize only account A synchronize only e mail account enables you to download view and manage e mail between the handheld and a desktop e mail application such as Microsoft Outlook by performing a HotSync operation by means of the cradle cable You can t send and receive messages wirelessly or with a modem for any ac...

Page 168: ...en select the Synchronize Only Account check box 5 Tap Next Account Name Enter a descriptive name for this account such as My Yahoo Mail Service Tap the Mail Service pick list and select the provider to which you are connecting Select Other if your ISP is not listed Protocol Tap the Protocol pick list and select POP or IMAP Most mail providers use the POP protocol Select check box for a synchroniz...

Page 169: ...en entered 4 Tap Next Entering the name of the incoming and outgoing mail server You need to enter your e mail address for the account you are accessing as well as the names of the outgoing and incoming mail servers To enter mail server settings 1 If you chose a preconfigured service from the Mail Services pick list on the Account Setup screen the e mail address field is completed automatically ba...

Page 170: ...erver name based on the mail service you selected the correct server name is displayed 4 Tap Next 5 Do one of the following To accept these mail options and begin using the VersaMail application tap Done After you finish setting up a synchronize only e mail account you need to configure this account on your desktop See Configuring an account in HotSync Manager later in this chapter for information...

Page 171: ... and not just unread mail deselect Get unread mail ONLY Delete messages on server To delete messages on your provider s mail server when they are deleted in the VersaMail application select the Delete messages on the server when they are deleted in VersaMail check box Leave mail on server POP account only To get e mail on your handheld but also leave it on the server so you can view it later on yo...

Page 172: ...r outgoing messages such as Joe Smith Reply To Address Enter the e mail address that you want recipients to see and reply to on your e mail messages only if this is different from the e mail address from which you are sending the message For example if you are sending a message from me yahoo com but you want recipients to reply to me earthlink net enter the reply to address here Reply To Address m...

Page 173: ...ple you can enter your name and telephone number so that they appear on each message you send To add a personal signature 1 Tap the Attach Signature to messages check box and then enter the text of the signature This signature is attached to all your outgoing e mail 2 Tap OK or press Function Enter Signature lines appear only if check box is selected ...

Page 174: ...orrect port number check with your mail server administrator Authentication Select the My server requires authentication ESMTP check box if the outgoing server SMTP requires authentication Check with your system administrator before selecting this option See Adding ESMTP to an account later in this chapter for information If you select this option username and password fields appear These fields a...

Page 175: ...t To edit an account 1 On the Account Setup screen change any of the following If the VersaMail application knows the protocol for the mail service you selected it displays the correct protocol 2 Tap Next Account Name Enter a descriptive name for this account such as My Yahoo Mail Service Tap the Mail Service pick list and select the provider to which you are connecting Select Other if your ISP is...

Page 176: ...he Password box and then enter a new password The Password box displays the word Assigned to indicate that a password has been entered 3 Tap OK or press Function Enter The Password box displays the word Assigned to indicate that a password has been entered 4 Tap Next Editing the names of the incoming and outgoing mail servers If your e mail address or the names of the outgoing and incoming mail se...

Page 177: ... mail retrieval options for a POP or IMAP account The next VersaMail Setup screen displays different options depending on whether your mail service uses a POP or an IMAP protocol To edit mail retrieval server options for a POP or IMAP account 1 Optional Change any of the following Get unread mail NOTE The POP protocol does not support retrieval of unread mail only from the server If you have a POP...

Page 178: ...umber The port number setting defaults to 110 for POP and to 143 for IMAP servers You may need to change the port number if you choose to retrieve incoming mail over a secure connection see the next bullet item If you are not sure about the correct port number check with your mail server administrator Use Secure Connection To retrieve incoming mail over a secure Secure Sockets Layer or SSL connect...

Page 179: ...different from the e mail address from which you are sending the message For example if you are sending a message from me yahoo com but you want recipients to reply to me earthlink net enter the reply to address here Reply To Address makes it look as though the e mail came from the address you entered BCC Select the BCC check box to send a blind copy of any e mail message you send to another e mai...

Page 180: ... text of the signature To edit an existing signature name phone number and so on edit the information on the signature lines To remove a signature deselect the Attach Signature to messages check box This signature is attached to all your outgoing e mail 2 Tap Next Editing advanced outgoing mail options You can change additional outgoing mail options To edit advanced outgoing mail options 1 Optiona...

Page 181: ...ion ESMTP check box if the outgoing server SMTP requires authentication Check with your system administrator before selecting this option See Adding ESMTP to an account later in this chapter for information If you select this option username and password fields appear These fields are already filled in based on the account information you entered previously In most cases the information displayed ...

Page 182: ...then select one of these services to be the default for all network activity sending and receiving e mail surfing the web and so on on your handheld By default the VersaMail application uses this service for sending and receiving messages for all e mail accounts you set up See Chapter 18 for information on setting up the default service for your handheld However for any given e mail account you ha...

Page 183: ...ccount different from the default service for your handheld 1 From the Inbox of the account you want to switch tap Get Mail 2 Tap Details 3 Tap the Always connect using check box A pick list of available services appears The currently used connection is displayed by default 4 Select the connection you want to switch to from the Service pick list Tap to change the service connection for this e mail...

Page 184: ...cedure for each e mail account whose connection you want to switch from the default connection on your handheld Troubleshooting account access problems Occasionally you may experience problems using an e mail account after you set it up If you followed the account setup procedures described in Setting up and managing e mail accounts earlier in this chapter but experience problems using the account...

Page 185: ...e e mail in an account you must switch to that account and then get the e mail For example if you want to collect and view the e mail from your Yahoo account you switch to the account created to retrieve e mail from your Yahoo account To display an account and its Inbox 1 In your Inbox or on another folder screen press Function Menu 2 Select Accounts 3 Tap the name of the account you want from the...

Page 186: ...etting and deleting e mail later in this chapter 3 Optional Tap Details and select options for retrieving unread e mail downloading attachments using filters auto disconnect maximum download size and default connection type for this account Tap OK NOTE See Creating mail filters later in this chapter for more information about filters See Setting advanced account preferences earlier in this chapter...

Page 187: ...utomatically retrieves new messages and downloads them to your handheld without needing to tap Get Mail If auto get downloads any new messages your handheld notifies you by blinking an indicator light beeping or vibrating The handheld also displays a visual list of notifications on the Reminders screen The auto get feature downloads the first 3KB of each message If a message is larger than 3KB tap...

Page 188: ...hedule for an account For example if you set up a schedule for mail retrieval on weekdays for your Yahoo account you cannot set up a separate schedule for weekends on the same account If more than one scheduled auto get takes place at the same time for example for two separate e mail accounts the retrievals take place in the following order Any past due auto get for example a retry of an earlier f...

Page 189: ...ect the time interval from 15 minutes to 12 hours See Resource issues with auto get mail later in this chapter for information on setting the interval Start Time Tap the Start Time box tap to enter the start time hour and minute and tap to enter AM or PM Then tap OK End Time Tap the End Time box tap to enter the end time hour and minute and tap to enter AM or PM Then tap OK Days Tap the days you w...

Page 190: ...o have your handheld alert you when a new message arrives in your account The beep or alert sound your hear is called a notification Your handheld also notifies you of a new message s arrival by blinking an indicator light or vibrating if certain preferences are selected For more information see Making your handheld buzz or blink when you get new e mail later in this chapter NOTE You must select t...

Page 191: ...he Inbox or on another folder screen tap the Menu icon 2 Tap Options 3 Tap Notification 4 Tap the Notify me of new mail and mail alerts check box 5 Tap the Notify Sound pick list and select a sound The handheld plays a brief demonstration of the sound NOTE If you have installed a custom sound on your handheld it appears on the Notify Sound pick list 6 Tap OK You can follow these procedure steps to...

Page 192: ...s To make your handheld buzz or blink when you get new e mail 1 Press Home 2 Tap the Prefs icon 3 Tap Sounds Alerts 4 Do any of the following To change the volume of the Alarm Sound tap the Alarm Sound pick list and select Low Medium High or Off To change whether or not the handheld indicator light blinks when you receive new e mail tap the Alarm LED pick list and select On or Off To change whethe...

Page 193: ... close the Reminders screen and return to whatever you were doing on your handheld before the Reminders screen appeared Tap Clear All to dismiss all reminders on the Reminders screen When a notification appears on the Reminders screen tap the notification to go to the Inbox of that account or launch the VersaMail application and go to that account Once you view a message in the Inbox it is removed...

Page 194: ...e error message but would display the number of messages retrieved after the successful retrieval Reminders screen notifications are specific for each account For example if auto get fails for one account but succeeds in downloading new messages for a separate account the Reminders screen displays an error message for the first account and a message indicating the number of messages downloaded for...

Page 195: ...per hour you may drain your handheld s battery charge more quickly and thus need to recharge the battery more frequently Increasedmonthly charges If your e mail service provider charges a service fee using the auto get feature can substantially add to your monthly charges This issue is especially noticeable for POP accounts because the size of the IDs used to locate POP account messages is much la...

Page 196: ...sage press Select to close the message If you chose to get messages by subjects only tap the More button to view the body of the e mail message plus any attachments up to the maximum message size you select If the downloaded message exceeds your maximum message size only a partial message is displayed Tap the More button to view the entire message See Getting e mail by subject or getting the entir...

Page 197: ...ith URLs later in this chapter for more information When you set the VersaMail application to receive e mail messages as HTML any messages sent as plain text will be displayed as plain text only You can also set the application to receive all messages as plain text only regardless of the format in which they were sent If you choose this option only the text of any messages sent in HTML format will...

Page 198: ... of the screen 2 Tap the folder you want to view Managing display options in the folder s list view You can customize the way in which messages appear in the list view of your mail folders The options you choose apply to all folders The display options that you can customize and the default settings are as follows Option Default Sort by Date Sort order Descend Summary view Two line view Summary vi...

Page 199: ...sort order 1 Tap Display 2 Tap the Sort by pick list and then tap the column name 3 Tap Descend or Ascend to change the sort order 4 Tap OK To select a one line or two line view 1 Tap Display 2 Tap the Show pick list and then tap the view you want 3 Tap OK ...

Page 200: ...l change depending on whether you choose a one line or a two line view NOTE If you select Date the Date column displays the message time for any messages received today that is any message received after 12 01 A M Otherwise the Date column shows the date the message was received 3 Tap OK To change the font 1 Tap Display 2 Tap in the Font field 3 Tap the Font pick list and select the font you want ...

Page 201: ...ont style you want 6 Tap OK To select colors for read and unread mail 1 Tap Display 2 Tap the Unread pick list and then tap the color you want to use to display unread messages 3 Tap the Read pick list and then tap the color you want to use to display read messages 4 Tap OK In the list view itself you can also change the size of the columns ...

Page 202: ...ider 2 Drag the column divider to change the width of the column 3 Tap OK You can also change the font within an individual message This change affects the the font of all messages you compose To change the font of a composed message 1 On the message screen tap the Menu icon 2 Select Options 3 Tap Font 4 Tap the Font pick list and select the font you want Drag the column divider left or right to m...

Page 203: ... the font style you want 7 Tap OK Moving e mail between folders You can move one or more e mail messages between folders To move one e mail message 1 Tap the folders pick list in the upper right corner of the screen and then tap the folder name or press Up or Down to move to the folder you want and the press Select to select the folder ...

Page 204: ...e To from the pop up menu The folders pick list appears 3 Press Up or Down on the navigator to move to the folder you want and then press Select to select the folder Alternately tap the folder you want TIP You can also move a single e mail message from within the body of the message by pressing Command tapping the folder icon and selecting the destination folder from the pick list See Using the co...

Page 205: ... group of adjacent messages drag the stylus to the left of the message icons A checkmark appears next to each selected message 3 Do either of the following Press Command V alternately press Function Menu and then select Move To on the Message menu Tap a message icon next to a selected message and then tap Move To on the pick list 4 Tap the folders pick list and select a destination folder 5 Tap OK...

Page 206: ...procedure To create and edit e mail folders 1 Tap the folders pick list in the upper right corner of the screen and then tap Edit Folders 2 On the Edit Folders or Edit IMAP Folders screen select any of the following To create a new folder tap New and then enter the new folder name For IMAP accounts only select the check box if you also want to create the folder on the server When finished tap OK o...

Page 207: ... confirmation screen Creating and sending new e mail When you create a new e mail message you can enter the person s e mail address or use the Lookup screen to find a particular address To create a new e mail message 1 Tap New or press Command N 2 Enter the recipient s name using one of the methods described in the next procedures NOTE When you address a message to several recipients you do not se...

Page 208: ...e To field and enter the address and then tap Done For multiple recipients type a semicolon and then a space between recipient names or press Enter The To field expands to two lines during address entry for addresses longer than the one line display After address entry addresses longer than one line are shown on a single line with an ellipsis symbol to the right of the address line Ellipsis indica...

Page 209: ... If you want to edit an e mail address that is longer than the line provided on the New Message screen tap the To field and edit the address 2 To send copies tap cc or bcc and enter the recipient s address Copies cc allow recipients to see the addresses of the other recipients but addresses in the blind copies bcc field are hidden from all other recipients TIP To automatically fill in the address ...

Page 210: ...selected in VersaMail Preferences To use Smart Addressing to address a message 1 On the New Message screen tap in the To field 2 Start entering the person s name such as Joe Smith Once the name is recognized from your Address Book the name and e mail address are automatically completed on the recipient list For example if you have a Joe Smith and a Joan Smith in your Address Book and no other name...

Page 211: ...Command R Alternately in the Inbox press Function Menu tap Options and then tap Preferences 2 Tap Advanced 3 Tap the Enable Smart Addressing check box if it is not selected A checkmark means it is turned on 4 Tap OK or press Function Enter Composing and sending e mail After you enter your recipient addresses you can compose the rest of the e mail message To compose the rest of the e mail and send ...

Page 212: ...your handheld is out of range or the application cannot connect to the mail server you can choose to have the application move the message to the Outbox and continue to try to send the message at 30 minute intervals a maximum of three times If you put a message in the Outbox you must perform a manual send to send the message on the first attempt The VersaMail application attempts automatic send re...

Page 213: ...n appears on the Reminders screen A separate notification appears for each e mail account for which a send retry has failed Tap the notification or open the account in the VersaMail application to view a detailed error message Viewing the error message deletes the notification from the Reminders screen The Reminders screen shows only the most recent notification for an e mail account no matter how...

Page 214: ...ge If the manual send fails you can choose to store the message in the Outbox to await the next automatic send retry See the next section Outbox icons in the VersaMail applications for icons that indicate messages awaiting the next automatic send retry as well as messages in the locked and error state Outbox icons in the VersaMail applications The icons to the left of a message in the Outbox indic...

Page 215: ... Alternately press Function Menu tap Options and then tap Preferences 2 Tap Signature 3 Tap the Attach Signature check box to select it 4 Enter your signature information 5 Tap OK or press Function Enter Forwarding e mail You can quickly forward e mail messages from any folder other than the Outbox folder To forward e mail 1 Tap the folders pick list and select the folder that contains the e mail ...

Page 216: ...ddress See the procedure for creating new e mail earlier in this chapter for more information on addressing messages 6 Optional Enter some text describing the forwarded message 7 Tap Send alternately press Command Y to send the message or tap Outbox to store it in the Outbox NOTE Forwarded messages are always sent as text only even if you received the original message in HTML format Tap Forward ...

Page 217: ...sage you want to reply to 2 Tap Reply or press Command O 3 In the Reply Options dialog box select options for replying to the sender only or to all e mail recipients and for including original message text 4 Tap OK or press Function Enter 5 Enter a reply 6 Tap Send alternately press Command Y to send the message now or tap Outbox to send it later NOTE Replies are always sent as text only even if y...

Page 218: ...TIP Alternately you can tap the folders pick list select the folder that contains the e mail tap the envelope icon next to the message and then tap Reply on the pick list 3 In the Reply Options dialog box select options for replying to the sender only or to all e mail recipients and for including original message text 4 Tap OK or press Function Enter The e mail is addressed 5 Enter a reply 6 Tap S...

Page 219: ...to your handheld At times e mail contains attached files such as Microsoft Word or text files that you want to view or install on your handheld You can download and work with the following attached files HTML URLs and e mail addresses appear as blue underlined text Plain text URLs appear as any text beginning with http or www You cannot view the page or file associated with a URL that does not beg...

Page 220: ... most Microsoft Word documents is shown JPEG jpg bitmap bmp and TIFF tif tiles These are graphics files You can download these files and view them using the Photo Viewer application on your handheld Other application files For other types of application files your handheld may contain a viewer that allows other applications to pass it a file for viewing For example your handheld may contain an ima...

Page 221: ... maximum message size you see a message showing that the message and or attachments were too large and asking if you would like to continue downloading them For example if the maximum message size is 5KB and you download a body of 2KB then any attachment under 3KB is also downloaded and any attachment over 3KB is not See Downloading large attachments later in this chapter 2 Click the red paper cli...

Page 222: ...e extra steps Type Action Viewable file text Word doc To Do task HTML graphic and so on Tap the name of the attachment you want to view and then tap View If there are multiple viewers registered on your handheld for the attachment file type either use the default viewer shown or select a viewer from the list For example if you have two photo viewing applications on your handheld and you select a p...

Page 223: ...achments and the More button indicating incompletely downloaded attachments To download a single attachment that exceeds the maximum message size 1 Tap the More button 2 Tap No to stop downloading and return to the Message screen Tap Yes to continue downloading the entire message with attachment 3 Optional Tap Cancel to stop downloading and return to the Message screen When downloading is complete...

Page 224: ...nue downloading all messages tap Yes 3 Optional Tap Cancel to stop downloading and return to the Message screen When downloading is complete the Attachments dialog box appears showing all downloaded messages Follow the procedure for viewing an attachment presented earlier in this chapter Saving attachments to an expansion card If you have purchased an expansion card that provides extra memory you ...

Page 225: ...ent vcs To Do List tasks vcs or text memos txt NOTE The maximum size message you can send is 60KB for the body text and 2MB total including attachments The maximum number of attachments for any e mail message is ten regardless of the attachments total size You can attach the following types of files from a handheld application vCard vcf vCal vcs Memo Text txt PRC prc PDB pdb To attach a file from ...

Page 226: ...intments from a particular date that you can attach or tap To Do to see To Do List tasks 3 Tap the file that you want to attach and then tap Add The selected file appears in the Attachments box 4 Repeat steps 2 and 3 for each attachment you want to add and then tap Done TIP To delete an attachment from an e mail message tap the attached file in the Attachments box and then tap Delete 5 Tap Send or...

Page 227: ...are sending The types of files you can attach from an expansion card include the following Word docs HTML files JPEG and GIF graphics files MP3 and WAV audio files Any other file type To attach a file from an expansion card 1 Insert the expansion card into the slot on your handheld 2 On the New Message screen tap the Menu icon 3 Tap Options 4 Tap Add Attachment 5 Tap the From pick list and select ...

Page 228: ...Book entries only the file types doc and vCard will be listed You can select a particular file type or select All Files to view all files on the card 7 Tap the file that you want to attach and then tap Add The selected file appears in the Attachments box 8 Repeat steps 6 and 7 for each attachment you want to add and then tap Done TIP To delete an attachment from an e mail message tap the attached ...

Page 229: ...rash folder See Emptying the trash later in this chapter To delete messages on the server when you empty the trash on your handheld you can select the Delete Msgs on Server setting in VersaMail Preferences If you don t periodically empty the trash and delete messages on the server any incoming e mail may bounce back to the sender See Setting preferences for getting and deleting e mail later in thi...

Page 230: ...from your handheld when you empty the trash If you set the preference to automatically empty the trash the messages are deleted when the trash is emptied By default the trash auto empties all deleted e mail older than one week See Emptying the trash later in this chapter for more information IMPORTANT If you delete a message on the server you cannot retrieve it and view it again later To delete me...

Page 231: ...n pick list and then tap One Week One Month or Choose Date If you tap Choose Date you can select a date from the calendar 4 Tap Delete 5 Optional Tap Also delete message s on server if you want to delete the message from the server now 6 Tap OK or press Function Enter Displays the current folder for deleting messages Tap a date to select it or tap Today ...

Page 232: ...hen select Empty Trash from the Message menu NOTE If Auto Empty Mail from Trash is selected in VersaMail Preferences a message asks if you want to delete the trash 2 Optional Tap Details to see how many messages are in the trash and whether the messages are set to be deleted on the server 3 If you want to delete messages from the handheld as well as from the server tap Both A message asks if you w...

Page 233: ...ck list and select how often you want the e mail messages automatically emptied from the trash Immediately Older Than 1 Day Older Than 3 Days Older Than 1 Week Older Than 1 Month 4 Tap OK or press Function Enter Marking messages as read or unread You can mark messages as read or unread When you tap a message to read it it is automatically marked as read To mark messages as read or unread 1 Tap the...

Page 234: ...ead or Mark Unread 4 For IMAP accounts only Tap Handheld to mark the messages as read or unread on your handheld Tap Both to mark the messages on both the handheld and the server If you tap Both this message appears Tap OK to connect with the server and immediately mark the messages as read or unread on the server This action also processes any other pending actions on the server such as messages ...

Page 235: ...ss Command R Alternately press Function Menu select Options and then select Preferences 2 Select preferences Get Enables you to retrieve the subject only or the entire message Ask Every Time Displays a dialog box for choosing subjects only or entire messages each time you retrieve e mail If deselected messages are retrieved according to the option you select in the Get pick list Confirm Deletions ...

Page 236: ...oaded See Working with attachments earlier in this chapter for more information Receive Format Enables you to retrieve messages in HTML format or in plain text format If you choose HTML any messages sent to you in HTML format will be displayed with basic HTML formatting intact Other messages will be displayed as plain text If you choose Plain Text all messages will be displayed as plain text regar...

Page 237: ... message and a record already exists for the recipient name you are prompted either to update the e mail address for the recipient or to create a new record for the recipient Synchronizing e mail between the handheld and the desktop IMPORTANT You must have a Windows computer to synchronize e mail between your handheld and your computer To manage your e mail on your desktop as well as on your handh...

Page 238: ...Palm VersaMail HotSync Conduit 1 Click the HotSync Manager icon in the Windows system tray 2 Select Custom 3 Select VersaMail in the Conduit list 4 Click Change 5 Select Synchronize Active Accounts 6 Optional Select the check box Enable Informational Logging if you want the HotSync log to record information such as errors encountered about the conduit during a HotSync operation 7 Optional Select t...

Page 239: ...e Earthlink account During a HotSync operation the Earthlink account on the handheld and the e mail application specified in the conduit are synchronized To configure an account and set the synchronization options 1 On the VersaMail Configuration For User screen click the plus sign to the left of the account you want to configure 2 Under the account name click Mail Client Sync Setup 3 Select the o...

Page 240: ...es in the list Enter your password for Exchange Microsoft Outlook 97 or later Select the MAPI profile to access the mail server The conduit checks for any existing MAPI profiles and displays them in the list Enter your password for Outlook See Configuring Microsoft Outlook later in this chapter for the changes you need to make in Outlook Microsoft Outlook Express 5 5 or later If you select Microso...

Page 241: ...st or all server information is wrong an error is reported in the HotSync log file However if the incoming server POP is correct the Inbox is synchronized if the option to synchronize the Inbox is selected If the outgoing server SMTP is correct the Outbox is synchronized send e mail if you selected the option to synchronize the Outbox If neither is correct then nothing happens If you want to synch...

Page 242: ...er in this chapter During the HotSync operation the conduit reads the settings you made If the settings do not exist or all server information is wrong an error is reported in the HotSync log file However if the incoming server IMAP is correct the Inbox is synchronized if the option to synchronize the Inbox is selected If the outgoing server SMTP is correct the Outbox is synchronized send e mail i...

Page 243: ...20KB In this case the conduit puts the message header body and attachment 2 totaling 41KB on the handheld Attachment 1 is removed because adding it to the message causes the message to exceed the maximum Days To Synchronize Mail Set how many days of e mail between 0 and 999 that e mail should be synchronized A value of 0 synchronizes all e mail in the Inbox during the next HotSync operation For ot...

Page 244: ... check box is deselected meaning that all e mail will be synchronized Download attachments Select whether to download attachments during synchronization By default the check box is selected if unselected only the body text of any message containing an attachment will be downloaded to your handheld during synchronization Send e mail from Outbox Select the check box to send any e mail in the handhel...

Page 245: ...llows a Click the name of the folder you want b Click in the Synchronize column to the right of the folder name c Click the arrow to open the drop down list and click Yes or No to synchronize the folder or not 8 Click OK You can now set synchronization options for your handheld for the selected account ...

Page 246: ...g Palm VersaMail Personal E mail Software 234 To set handheld synchronization settings 1 Under the selected account name click the plus sign to the left of Handheld Settings 2 Click Account Information Click plus sign ...

Page 247: ... already be entered If not enter the following NOTE You do not need to fill in these fields if the account is a synchronize only account and the mail client is not Direct POP or Direct IMAP Display Name Enter the name you want to appear on your outgoing messages such as Joe Smith E mail Address Enter the e mail address of the account you are accessing such as examplename yahoo com Username Enter t...

Page 248: ...ail provider Adding APOP to an account later in this chapter Outgoing Mail Server Enter the name of your outgoing SMTP mail server such as smtp mail yahoo com Outgoing Mail Server Port Number The default is 25 the port number most SMTP servers use If you are not sure about the correct port number check with your mail server administrator Whether this account requires ESMTP authentication Select th...

Page 249: ...ast HotSync operation The Handheld Settings Overview screen lists the server protocol display name e mail address incoming and outgoing mail server addresses and whether APOP or ESMTP authentication is required To view the Account Overview screen Click the selected account name To view the Handheld Settings Overview screen Under the selected account name click Handheld Settings ...

Page 250: ...d See Adding APOP to an account Adding ESMTP to an account and Using Secure Sockets Layer SSL later in this chapter for details Mail filters Any mail filters you have configured for an e mail account on your handheld also apply during the synchronization process For example if you have set filters to accept only e mail containing the subject words Current Software Project only those same messages ...

Page 251: ...e and password are set up correctly within Microsoft Outlook Configuring Microsoft Outlook Express You can synchronize a VersaMail e mail account with Microsoft Outlook Express 5 5 or 6 0 but you must set Outlook Express as the default e mail handler NOTE Make sure your username and password are set up correctly within Outlook Express To configure Outlook Express 1 In the Control Panel click Inter...

Page 252: ...udora 5 1 or later Converting attached files You can use attachment conversion plug ins to convert attached files that you are receiving Your handheld comes with DataViz Documents To Go version 5 installed and Documents To Go plug ins are automatically configured Documents To Go enables you to convert attachments using HotSync operations With Documents To Go you can view Word Excel and PowerPoint ...

Page 253: ...plying the plug in If a plug in is not selected the right column reads Not Selected NOTE The drop down lists in the right column display only the companies currently supplying plug ins for a particular type If more than one company supplies a plug in of a particular type for example Word doc then multiple company names appear on the list If no company is currently supplying a plug in of a particul...

Page 254: ...tion To select which accounts are synchronized during a HotSync operation 1 Click the HotSync Manager icon in the Windows system tray 2 Select Custom Item Action To deselect a plug in Click the right column next to the plug in type name and then select Not Selected from the drop down list To select a plug in Click the right column next to the plug in type name and then select the name of the compa...

Page 255: ...tions Otherwise the settings apply to the next HotSync operation only 7 Click OK 8 Perform a HotSync operation Synchronize Active Accounts Select this option to include active accounts in the next HotSync operation For an account to be synchronized you must have selected the option Check this box to synchronize this mail account when you perform a HotSync operation Do Nothing Select this option to...

Page 256: ...it When you set up an e mail account you can choose to use a secure connection Secure Sockets Layer or SSL for sending and receiving e mail messages The Palm VersaMail HotSync Conduit supports SSL when synchronizing with an e mail account only if that account uses one of the following desktop e mail applications mail clients Outlook Outlook Express Eudora The conduit does not support SSL for accou...

Page 257: ...ch e mail messages are downloaded to your handheld and in which folder the downloaded messages are stored For example you may want to file e mail about sales meetings in a Sales folder You can create a filter that automates this action so that whenever you receive e mail about sales meetings it is immediately sent to the Sales folder which you created on the filters screen Creating mail filters To...

Page 258: ... NOT containing onlinebroker in the From field should be moved to the Inbox or other folder you designate If you do not create this second filter then only messages containing onlinebroker in the From field are downloaded to your handheld To create a filter 1 From the Inbox or another folder press Function Menu 2 Select Options and then select Filters 3 Tap New 4 Enter a short description of the f...

Page 259: ...message header field with the information contained in the edit line To From Subject cc Date Size For example you might select Date to download only messages that are less than a certain number of days old Contains pick list Select a filter action Contains Starts with Does NOT Contain Edit line Enter the text that must be found in the header field For example if you want to sort e mail with the su...

Page 260: ...ters The Filters dialog box appears with the filters you created 3 Tap the pick list in the upper left corner and select Connected or Synchronize Connected applies a filter to messages downloaded to your handheld over a modem or network connection Synchronize applies a filter to messages downloaded to your handheld during a HotSync operation 4 Tap the filter check boxes to select the filters you w...

Page 261: ...sts and revise the text in the edit line Tap OK To delete the filter tap Delete and then tap Yes to confirm the deletion 5 Tap OK or press Function Enter Managing mail settings You can configure advanced mail settings such as server information incoming and outgoing mail server options and more for each e mail account To select the account whose settings you want to manage 1 In your Inbox or on an...

Page 262: ...d then tap OK To change the protocol type 1 On the Server Settings screen tap the Protocol pick list and then tap POP or IMAP 2 Tap OK or press Function Enter To change your username or password 1 On the Server Settings screen enter a new username Your username is typically the first part of your e mail address which appears before the symbol All e mail accounts appear in the list ...

Page 263: ...ndheld to make a dial up connection with your corporate account through a VPN However for your Earthlink account you may want to switch to the Earthlink service which uses a Bluetooth card inserted into your handheld s card expansion slot to make a connection with your GPRS service provider To do this tap the Always connect using check box and then select Earthlink from the Services pick list Leav...

Page 264: ...nd select Address Servers 3 Edit any of the following 4 Tap OK or press Function Enter Email address Enter the e mail address of the account you are accessing such as examplename yahoo com Incoming mail server Enter the name of your incoming POP mail server such as pop mail yahoo com Outgoing mail server Enter the name of your outgoing SMTP mail server such as smtp mail yahoo com ...

Page 265: ...ns pick list and select Incoming Mail 3 Select or enter either of the following 4 Tap OK or press Function Enter Get unread mail ONLY For IMAP accounts retrieves unread e mail only To get all e mail and not just unread e mail deselect Get unread mail ONLY Maximum Message Size Shows the maximum message size that you can receive ...

Page 266: ...re Connection Retrieves incoming mail over a secure Secure Sockets Layer or SSL connection See Using Secure Sockets Layer SSL later in this chapter for information on SSL Leave mail on server POP only Leaves e mail that you receive on the handheld on the server also Use APOP POP only Encrypts your username and password when traveling over the network Some services require APOP to work properly whi...

Page 267: ...nd the folder name should be spelled exactly as it is on the server Display Name Enter the name you want to appear on your outgoing messages such as Joe Smith Reply To Address Enter the e mail address that you want recipients to see and reply to on your e mail messages only if it is different from the e mail address from which you are sending the message For example if you are sending a message fr...

Page 268: ... Palm VersaMail Personal E mail Software 256 4 Tap OK or press Function Enter To set additional outgoing mail options 1 On the Server Settings screen tap Details 2 Tap the Options pick list and select Advanced Outgoing ...

Page 269: ...our mail server administrator My server requires authentication ESMTP Select the My server requires authentication ESMTP check box if the outgoing server SMTP requires authentication Check with your system administrator before selecting this option See Adding ESMTP to an account later in this chapter for information If you select this option username and password fields appear These fields are alr...

Page 270: ...ick list and select Edit Accounts 5 Tap the name of the account you want to change and then tap OK 6 On the Server Settings screen tap Details 7 Tap the Options pick list and select Advanced Incoming 8 Select the Use APOP check box 9 Tap OK or press Function Enter All e mail accounts appear in the list ...

Page 271: ...check with your e mail provider To edit an account and add ESMTP 1 In your Inbox or on another folder screen press Function Menu 2 Select Options 3 Select Mail Servers 4 Tap the Account pick list and select Edit Accounts 5 Tap the name of the account you want to change and then tap OK 6 On the Server Settings screen tap Details 7 Tap the Options pick list and select Advanced Outgoing All e mail ac...

Page 272: ... is different from your account username or password Check with your e mail service provider for authentication username and password information If you need to enter new information enter a username and or tap the Password box and enter a password and then tap OK 9 Tap OK or press Function Enter Setting advanced account preferences You can set advanced preferences for each e mail account Any pref...

Page 273: ...0 seconds however if you set the number too low your connection attempt may time out before you make a connection with the e mail service provider The default setting is 45 seconds To change tap the Timeout field and enter a new value Auto Disconnect Automatically disconnects your remote connections after each command Each command you perform initiates a new call to your ISP This setting is not re...

Page 274: ...s Command P See Performing common tasks in Chapter 4 for more information on copying and pasting Using the command bar The command bar provides shortcuts for performing numerous tasks The options presented on the command bar may change depending on which screen is displayed in the application For example if you are viewing a message in the Inbox the command bar gives you the option of quickly movi...

Page 275: ...omposed sent or received Date field Reading a message Delete message from the handheld Move message to a different folder select folder from pick list Change display font toggles between large and small font Composing a message Insert the symbol into a recipient s e mail address Add attachment Undoes last action icon appears in command bar only if you have previously performed one of the actions a...

Page 276: ...hort header shows the To and Subject fields only full header shows the To cc bcc and Subject fields To switch between short header and full header view Tap the header icon in the upper right corner of the message screen Tap header icon to switch to short header Full header shows sender subject date size and recipient information Message short header Message long header Tap header icon to switch to...

Page 277: ...ly synchronize e mail messages that you move into or out of the IMAP folder or delete in the folder When you synchronize a folder any e mail messages in the selected folder on the mail server will be downloaded to the same folder on your handheld Any messages moved out of the selected folder on your handheld or deleted on your handheld will be moved or deleted in the folder on the mail server Depe...

Page 278: ...s whose names are up to 16 characters in length You can synchronize up to 11 custom folders you create in addition to the default folders Inbox Outbox Drafts Sent and Trash To wirelessly synchronize handheld mail server IMAP folders during a Get Mail operation 1 From within an IMAP e mail account tap Get Mail 2 Select the Sync IMAP Folders check box and then tap OK 3 Select the check box next to e...

Page 279: ...ion is made to your e mail service provider to update the server with changes from your handheld and to have your handheld updated with changes from the server Button Action Select If no folder is selected the Select button highlights the first visible folder on the list If a folder is selected the Select button toggles the check box between selected and deselected Up or Down If a folder is select...

Page 280: ... server to the correct server for your e mail account See the procedure for entering the outgoing mail server in Entering the name of the incoming and outgoing mail server earlier in this chapter 2 Set the reply to address to an e mail address from an e mail service provider that supports sending messages over a secure connection for example AT T See the procedure to entering a reply to address in...

Page 281: ...hts the first message in the list Right No function Left No function Message selected Select Opens messages for viewing Right Displays popup menu that normally appears when you click on the e mail icon for each message Left Deselects the highlighted message Compose New Message N A Up Down In To cc bcc and Subject fields Tabs to the next previous field In message body text Scrolls the text viewed o...

Page 282: ...or Down on the navigator to scroll to the message you want to read 2 Press Select to select the message and then press Select again to open the message 3 After reading the message press Select to close the message 4 Optional The cursor should remain on the selected message If not press Up or Down to scroll to the message and press Select to select the message 5 Press Right to open the pop up menu ...

Page 283: ...t information To use a keyboard shortcut 1 Press Command 2 Press the letter of the shortcut ShortCut Feature C Copy D Delete E Empty Trash F Forward Message H Mark Read I Mark Unread K Keyboard L Address Lookup M Get Message N Create New Message O Reply to Message P Paste Q Go to Bottom R Preferences S Select All T Go to Top U Undo V Move To W Save to Draft X Cut Y Send Z Deselect All Press hold M...

Page 284: ...Chapter 14 Using Palm VersaMail Personal E mail Software 272 ...

Page 285: ... Browser is designed to be used on the small screen of your handheld It forces images to fit the handheld s screen it doesn t clutter your screen with fancy icons and it handles technical features like plug ins with minimal input from you Web Browser is fast Web Browser is designed with the knowledge that you may be viewing web pages using a slow connection Web Browser processes each web page to m...

Page 286: ...d numbers e mail messages and passwords Data is protected both when sent from your handheld over the network and when coming in from the Internet directly to your handheld For more information about RSA encryption technology visit the RSA web site www rsasecurity com When a wireless transaction is secured the command button that initiates the transaction is marked by the security icon which looks ...

Page 287: ...s replaced by the menu bar Getting help in Web Browser Help is available in the following locations The link on the Web Browser home page Most dialog boxes in Web Browser have help about the options in the dialog box To see that information tap the Tips icon Menu bar Menu items Link to Palm com Wireless Edition Tap the Tips icon for more information on a dialog box ...

Page 288: ...you browse the web in several ways Visit a web page by entering its web address also called a URL Visit another web page by tapping a link Go back to the pages you already visited by using the Back and Forward icons Visiting a web page To visit a web page 1 Press Command Stroke O or tap the Open URL icon 2 Enter the URL of the web page you want to visit The field in the Open URL dialog box already...

Page 289: ...s Web Browser highlights these links by underlining them To follow a link Tap the link Returning to a web page you just visited To go back to the last web page you visited Tap the Back icon To go back to an earlier page Tap the Back icon until you return to the page you want The list of stored pages which is limited by your handheld s memory is called the History list Stop icon changes appearance ...

Page 290: ...page later in this chapter for information about setting your home page as your starting page To go to your home page Tap the Home icon Downloading a file to your handheld Web Browser can download files such as text files word processor documents or pictures as well as web pages Downloading a file is much like visiting a web page To download a file by following a link from a web page 1 Tap the lin...

Page 291: ...not download the file Stopping the download process If you decide that the download process is taking too long you can stop it To stop a page or a file from downloading Tap the Stop icon You can make changes to improve the download speed such as removing images from your web pages See Enabling or disabling image download later in this chapter Refreshing a page Some web pages such as news sites cha...

Page 292: ... view information about the current web page 1 Press Function Menu 2 Tap Info in the Page menu To see the entire URL tap the box The URL displays in the URL Viewer 3 Press Function Enter or tap OK You can also use this method to view information about saved pages However the information you see might be different from the information for regular web pages Bookmarking your favorite pages When you r...

Page 293: ... 4 Press Function Enter or tap Done You can also add a bookmark by going to the Web Content dialog box tapping Bookmarks and then tapping Add Visiting a bookmarked page Use your list of bookmarks to visit a particular page again To visit a bookmarked page 1 Tap the Web Content icon 2 Tap Bookmarks 3 Tap the name of the bookmarked page you want to visit 4 Tap Go Tap here to change the bookmark name...

Page 294: ...Viewer and change the address 7 Tap the Category pick list to change the category or create a new category 8 Press Function Enter or tap Done to return to the Web Content dialog box 9 Press Function Enter or tap Done Deleting a bookmark You can delete bookmarks that you no longer want To delete a bookmark 1 Tap the Web Content icon 2 Tap Bookmarks 3 Tap the name of the bookmarked page you want to ...

Page 295: ... page by going to the Web Content dialog box tapping Saved Pages and then tapping Save To save a web page 1 Press Command Stroke A Alternately press Function Menu and select Save Page on the Page menu 2 Optional Change the page name or category 3 Tap Save The page displays an S in the title bar indicating the page is saved Opening a saved page When you open a saved page remember that you re only s...

Page 296: ...page 1 Tap the Web Content icon 2 Tap Saved Pages 3 Tap the name of the saved page you want to open 4 Tap Edit 5 Tap the Name field and then enter the new name 6 Tap the Category pick list to change the category or create a new category 7 Press Function Enter or tap Done to return to the Web Content dialog box 8 Press Function Enter or tap Done Tap a name to select that page Tap here to enter the ...

Page 297: ...nto another application such as Memo Pad Deleting a saved page To delete a saved page 1 Tap the Web Content icon 2 Tap Saved Pages 3 Tap the name of the saved page you want to delete 4 Tap Edit 5 Tap Delete A confirmation dialog box appears 6 Tap Delete 7 Press Function Enter or tap Done Searching for text on a page You can search for text on a web page To search for text on a web page 1 Press Com...

Page 298: ... of all of the pages you visited recently up to the limit you set in Web Preferences Returning to a page you visited To return to a page you visited 1 Press Function Menu 2 Tap History in the Page menu 3 Tap the name of the web page you want to visit Using Web Preferences Web Preferences enables you to customize your Web Browser options to improve the speed ease of use and security of your browsin...

Page 299: ...e your home page 1 Press Command Stroke R Alternately press Function Menu and select Preferences on the Option menu 2 Tap the Home Page field 3 Enter the address of the new home page 4 Press Function Enter or tap Done Changing your starting page Your starting page is the web page that displays when you first open Web Browser You can set your start page to either the last page you were browsing or ...

Page 300: ...mages download 1 Press Command Stroke R Alternately press Function Menu and select Preferences on the Option menu 2 Select or deselect the Load images check box When the box is checked images will be downloaded 3 Press Function Enter or tap Done Enabling or disabling JavaScript You can change how web pages download by disabling the JavaScript To enable or disable JavaScript 1 Press Command Stroke ...

Page 301: ...t 1 Press Command Stroke R Alternately press Function Menu and select Preferences on the Option menu 2 In the Max History Size field enter a new maximum size in kilobytes NOTE Remember that you have a limited amount of memory Choose a History list size that lets you store at least a few pages but still leaves room on your handheld for other data and applications 3 Press Function Enter or tap Done ...

Page 302: ...aved pages are not deleted 3 Press Function Enter or tap Done Setting Connecting Preferences The Connecting Preferences options enable you to customize your connection This section provides details about each of these preferences Because some wireless Internet service providers ISPs charge by the amount of data you download Web Browser enables you to limit how often it accesses the Internet If you...

Page 303: ...s the information you entered in these fields The next time you use that order form and type in the first few letters in a field Web Browser remembers the last item you entered in that field that started with those letters and fills in the field To enable or disable autofill 1 Press Command Stroke R Alternately press Function Menu and select Preferences on the Option menu 2 Tap Privacy Ask before ...

Page 304: ...mation about you and your preferences for that web site A site can use this information to customize the pages you see the next time you visit Allowing a web site to create a cookie does not give the site access to the rest of your handheld A cookie only stores the information you provide while visiting the web site By default Web Browser saves the cookies it receives You can tell it not to accept...

Page 305: ...cialized Palm OS applications to help it display web content Some of these applications may only be compatible with a particular version of Web Browser To find the Web Browser version number 1 Press Function Menu 2 Select About Web Browser under the Options menu Web Browser menus Web Browser menus are shown here for your reference and Web Browser features that are not explained elsewhere in this b...

Page 306: ...ens the History list where you can view the sites you most recently accessed Info Opens the Web Page Info dialog box enabling you to view the name URL and size of the current web page Bigger Text Smaller Text Increases or reduces the size of the screen text About Web Browser Shows version information about Web Browser ...

Page 307: ...ct on the navigator and then tap Go to Clock Setting the primary location You can use World Clock to select the location and date and time for the primary location Keep in mind that the primary Location settings are system date and time and that these settings are used by all the applications on your handheld The primary Location settings also appear in the Date Time Preferences screen Similarly i...

Page 308: ...typically a large city in the same time zone as the one where you live If an appropriate choice does not appear in the list see Adding a location later in this chapter to create a new location 3 Press Function Enter or tap OK To set the date 1 Tap Set Date Time 2 Tap the Set Date box 3 Tap the arrows or press Right and Left on the navigator to select the current year 4 Tap the current month 5 Tap ...

Page 309: ...to appear based on local time you need to change the primary location to update the system time You may however prefer to use the secondary locations to view the local date and time and leave the primary location set to your home location To change the primary location 1 Tap the pick list next to the current primary location 2 Select the location you want to use as the new primary location If the ...

Page 310: ...cation If an appropriate location does not appear in the list see the next section Adding a location to create a new location Adding a location If an appropriate location does not appear in the Location pick list you can add a new location to the list and if necessary adjust the time zone and Daylight Saving settings If you activate the Daylight Saving options the time change automatically occurs ...

Page 311: ...t Saving Time check box to select it 2 Tap the Start box 3 Tap the month when daylight saving begins 4 Tap the Week pick list 5 Select the week when daylight saving begins within the selected month 6 Tap the Day pick list 7 Select the day of the week when daylight saving begins within the selected week 8 Press Function Enter or tap OK 9 Tap the End box and repeat steps 3 through 8 to select when d...

Page 312: ...ion earlier in this chapter for details 6 Press Function Enter or tap OK 7 Press Function Enter or tap Done Removing a location If you no longer need a location that appears on the Location list you can remove it from the list You cannot remove a location that is currently assigned to the primary location To remove a Location 1 Tap a Location pick list 2 Select Edit List 3 Select the location you ...

Page 313: ...p OK 4 When the alarm reminder message appears do one of the following Press Function Enter or tap OK to permanently dismiss the reminder and return to the current screen Tap Snooze to dismiss the reminder and return to the current screen An attention indicator blinks in the upper left corner of the screen to remind you of the pending alarm and the reminder message appears again in five minutes Wh...

Page 314: ...formation appears on the World Clock screen Show Multiple Locations Activates the secondary location displays When it is selected the secondary locations appear below the primary location Show Date Activates the date display When it is selected the date appears below the time for each location Alarm Preferences Sound Sets the sound of the alarm The choices are Alarm Bumble Bee Reveille Sonata Wake...

Page 315: ...re You can then either place your handheld in the cradle cable attached to your computer or use your wireless local area network LAN to synchronize data You can also use infrared communications or a modem Selecting HotSync setup options You can choose when you want HotSync Manager to run If necessary you can adjust the local and modem HotSync settings as well To set the HotSync options on a Window...

Page 316: ...er and constantly monitors the communication port for synchronization requests from your handheld With this option the HotSync Manager synchronizes data even when Palm Desktop software is not running Available only when Palm Desktop software is running Starts HotSync Manager and monitors requests automatically when you open Palm Desktop software Manual Monitors requests only when you select HotSyn...

Page 317: ... of options that determine how records are handled during synchronization These options are called a conduit By default a HotSync operation synchronizes all files between the handheld and Palm Desktop software In general you should leave the settings to synchronize all files The only reason you might want to change these settings is to overwrite data on either your HotSync Enabled Disabled Activat...

Page 318: ...lled on all handhelds To customize HotSync application settings on a Windows computer 1 Click the HotSync icon in the Windows system tray lower right corner of the taskbar You can also click the HotSync command on the Palm Desktop software menu bar 2 From the HotSync Manager menu choose Custom 3 Select the appropriate username from the list 4 Select an application in the Conduit list 5 Click Chang...

Page 319: ...duit list 5 Click Conduit Settings 6 For each application click the direction in which you want to write data or click Do Nothing to skip data transfer for an application Changing the HotSync setting from the default affects only the next HotSync operation Thereafter the HotSync Actions revert to their default settings To use a new setting on an ongoing basis click Make Default Thereafter whatever...

Page 320: ...e Your computer has TCP IP support installed Your computer is available on a broadband network such as a company network or DSL IMPORTANT Dial up modem connection is not supported To prepare your computer for a network HotSync operation 1 Click the HotSync Manager icon in the Windows system tray 2 From the HotSync Manager menu verify that Network is selected If Network is selected there is a check...

Page 321: ...etup procedure on your handheld See the next section Performing a wireless network HotSync operation Performing a wireless network HotSync operation After you prepare your computer and select your Conduit Setup options you are ready to perform a wireless network HotSync operation IMPORTANT You must install the Palm Desktop software that came with your Palm Tungsten C handheld before you attempt a ...

Page 322: ... not perform a cradle cable HotSync operation you must set up your network connection from your handheld You may need to manually add or change your network HotSync PC if it doesn t appear on the list of available PCs To set up your handheld during the first HotSync operation 1 Press Home 2 Tap the HotSync icon 3 Tap Network and then tap the HotSync icon Tap here to start a network HotSync operati...

Page 323: ...and you are ready to perform a HotSync operation If your PC was not found you will need to manually add your PC using your IP address or the name of your PC Go to the next step 6 Tap Other If no PCs were found on your wireless LAN or if PCs were found but your PC was not listed you can add your PC Tap Next Tap Next Select a PC No PCs found PC not listed Tap Other ...

Page 324: ...and synchronize the HotSync Manager recognizes your handheld and doesn t ask for this information again If you are a system administrator preparing several handhelds for a group of users you may want to create a user profile See Creating a user profile later in this chapter before performing the following steps IMPORTANT You must perform your first HotSync operation with a local direct connection ...

Page 325: ...lm Desktop software program group and choose HotSync Manager Alternatively you can start the Palm Desktop software which automatically opens the HotSync Manager 3 Press the HotSync button on the cradle cable IMPORTANT The first time you perform a HotSync operation you must enter a username in the New User dialog box and click OK Every handheld should have a unique name To prevent loss of a user s ...

Page 326: ...ktop software does the following Adds a username to your handheld Creates a folder for the username in the Users folder inside the Palm folder inside the current Mac user s Documents folder For example if you entered Jane Garcia as your username a folder called Jane Garcia is created in the Users folder Creates a file named User Data in your username folder Usernames appear in the User pop up on t...

Page 327: ...th a local direct connection or with infrared communication The following steps assume that you have already installed Palm Desktop software See the Palm Tungsten C Read This First installation guide if you have not installed this software To perform a local HotSync operation on a Mac computer 1 Place your handheld in the HotSync cradle cable 2 Make sure HotSync Manager is enabled Double click the...

Page 328: ...ou entered when you installed the Palm Desktop software and click OK The HotSync Progress dialog box reappears and synchronization begins 5 Wait for a message on your handheld indicating that the process is complete After the HotSync process is complete you can remove your handheld from the cradle cable Gently tilt your handheld forward in the cradle and then lift it up to remove it Shown with Mac...

Page 329: ...port that s built into the computer or an enabled infrared device attached to the computer Some desktop computers may require an infrared device attached to a physical COM port Laptops are likely to have a built in IR port so no external device is necessary Your computer must have an installed infrared driver If you have an external infrared device attached to your computer a driver is probably in...

Page 330: ...tinue using it while HotSync Manager is configured for infrared communication If your cradle cable is connected to a serial port you cannot use your HotSync cradle cable again until you reconfigure the HotSync Manager to communicate with the port defined for cradle cable synchronization To configure HotSync Manager for infrared communication on a Mac computer 1 Double click the HotSync Manager ico...

Page 331: ... of inches of the infrared port of your computer 6 Tap the HotSync icon to start the IR HotSync operation Returning to cradle cable HotSync operations It s easy to return to using the cradle cable for HotSync operations If your cradle cable is connected to a USB port you can continue using it while HotSync Manager is configured for infrared communication Use the following instructions to return to...

Page 332: ... click the HotSync Manager icon in the Palm folder 3 In the HotSync Controls tab select Enabled 4 Click the Connection Settings tab and select the correct connection 5 Close the HotSync Software Setup window The next time you want to perform a HotSync operation just press the HotSync button on the cradle cable as you always did before Using File Link The File Link feature enables you to import Add...

Page 333: ...et of memos and several key applications A user profile can be created to install the common data before the handhelds are distributed to the employees who will use them Then when the employees perform their first HotSync operation the common data becomes part of their individual data file NOTE The handhelds that are synchronized with a user profile must be either new ones that have never been syn...

Page 334: ...ta for the profile such as a company phone list 8 From the HotSync menu select Conduit Settings 9 Select the conduit settings for the profile See Customizing HotSync application settings earlier in this chapter for details Performing the first HotSync operation with a user profile After you create a user profile you are ready to transfer the information to the new handheld during the first HotSync...

Page 335: ...sername to the handheld To use a profile for the first time HotSync operation on a Mac computer 1 Connect the new handheld to the HotSync cradle cable 2 Press the HotSync button on the cradle cable 3 Select the profile you want to load on the handheld and click OK to transfer all the profile data to the handheld The next time you perform a HotSync operation Palm Desktop software prompts you to ass...

Page 336: ...Chapter 17 Performing HotSync Operations 324 ...

Page 337: ...d Formats Set the country default and the formats for times dates calendar and numbers Graffiti 2 Select alternate strokes for selected Graffiti 2 characters Keyboard Customize the keyboard by remapping the character or function of the key and setting how each key responds when pressed or held Power Set these features auto shutoff interval Stay on in cradle and Beam receive Sounds and Alerts Set t...

Page 338: ...e of the Preferences screen you want to view TIP You can also press Left Right Up and Down on the navigator to highlight a Preferences screen name and then press Select on the navigator to open that Preferences screen Wi Fi Turn on the 802 11b radio and set up your Wi Fi network Buttons Reassign different applications to the buttons on the front panel of your handheld and to the HotSync button on ...

Page 339: ...t the time zone 1 Tap the Location pick list 2 Select a time zone When you travel changing the time zone setting to a new time zone automatically resets the date and time on your handheld but it does not change the time of appointments set in Date Book To set the date 1 Tap the Set Date box 2 Tap the arrows to select the current year 3 Select a month 4 Tap the current date Tap to set date Tap arro...

Page 340: ...digitizer drifts Formats preferences Use the Formats Preferences screen to set the country default and the display format of the dates times and numbers on your handheld Country default The country default sets date time week start day and number conventions based on geographic regions where you might use your handheld For example in the United Kingdom time often is expressed using a 24 hour clock...

Page 341: ... To select the time date week start and numbers format 1 Tap the Time pick list and select a format 2 Tap the Date pick list and select a format 3 Tap the Week starts pick list and select whether you want the first day of the week to be Sunday or Monday This setting controls the Day Week and Month views in Date Book and all other aspects of your handheld that display a calendar 4 Tap the Numbers p...

Page 342: ... alternate stroke 4 Tap Done 5 Repeat steps 2 through 4 for other letters 6 Tap Done Keyboard preferences The Keyboard Preferences screen enables you to customize the keyboard You can set how each key responds when pressed or held You can also remap the character or function of the key Any changes you make in the Keyboard Preferences screen become effective immediately you do not have to change to...

Page 343: ...d functionality Tap the Press and hold key pick list and select the function Remapping keys Keys can be remapped from their default function to any of the keys or buttons available on the handheld including the Function keys To remap a key 1 Tap Remap keys 2 Tap a key Tap check box Tap pick list and select function Tap a key ...

Page 344: ...to set the automatic shutoff interval and the Beam Receive feature Auto off delay Your handheld has an automatic shutoff feature that activates after a period of inactivity This feature turns off the power but leaves the radio on This feature helps conserve battery power in case you forget to turn off your handheld Mapping function Tap to remap Function key combination Tap to remap key Tap pick li...

Page 345: ... pick list 2 Select the setting you want to use for the automatic shutoff feature 30 seconds 1 minute 2 minutes or 3 minutes If you are using VPN select 30 seconds You can also choose to manually power off the handheld Cradle settings You can choose to leave your handheld on when it is in the cradle during a HotSync operation or when you are recharging the battery so you can continue to view your ...

Page 346: ...ts preferences The Sounds and Alerts Preferences screen enables you to set the alarm options and sounds for your handheld System alarm and game sounds Your handheld uses a variety of sounds The System Alarm and Game Sound settings enable you to turn the sounds on or off and to adjust the volume level To set the system and alarm sounds 1 Tap Custom 2 Tap the System Sound pick list and select the so...

Page 347: ...Alarm Sound off but still be notified of alarms To set the Alarm Vibrate and indicator light settings with sound 1 Tap Custom 2 Tap the Alarm Vibrate pick list and select On or Off 3 Tap the Alarm LED pick list and select On or Off To set the Alarm Vibrate and indicator light settings with no sound Tap Silent Writing Area preferences Writing Area Preferences offer you the option of using the full ...

Page 348: ...riting or deselect this check box to hide penstrokes 4 Tap Done See Using Graffiti 2 writing to enter data in Chapter 3 for details on using full screen writing to enter data Setting Communication Preferences The Communication Preferences category enables you to access screens where you can modify Connection Network VPN and Wi Fi settings This section provides details about each of these screens T...

Page 349: ...following PC via Cradle Cable A local HotSync connection the direct connection between your handheld and your desktop computer Your handheld is connected by its universal connector to the cradle and the cradle is attached by its cable to a USB port of your desktop computer If you are using the optional serial cradle the cradle attaches by its cable to a serial COM port of your computer Modem via U...

Page 350: ...tion You can use the IR to PC Handheld connection to perform a remote IR HotSync operation To accomplish the HotSync operation your handheld sends data through its IR port to an IR port in your desktop computer to synchronize with your desktop application To edit the IR to PC Handheld connection 1 Tap the IR to PC Handheld connection and tap Edit 2 Tap Details 3 Tap the Speed pick list and select ...

Page 351: ...e Network Preferences settings The Connection Preferences screen enables you to define several ways that your handheld can use a modem to communicate with remote devices For example you can communicate with the service provider server or with your computer if you are traveling See Connection preferences later in this chapter for a complete explanation of how to create modem configurations After yo...

Page 352: ...ial in servers do not accept spaces in the username Entering a password The Password box identifies the password you use to log in to your server or service provider Your entry in this field determines whether your handheld prompts you to enter a password each time you log in to your network If you do not enter a password your handheld displays the word Prompt in this field and asks you to enter a...

Page 353: ...o a dial in server See Connection preferences later in this chapter for information about creating and configuring connection settings To select a connection 1 Tap the Connection pick list 2 Select the connection you want to use Adding telephone settings Some services require a telephone number When you select the Phone field a dialog box opens in which you define the telephone number you use to c...

Page 354: ...er to access an outside line For example many offices require that you dial 9 before dialing a number outside the building To enter a prefix 1 Tap the Dial prefix check box to select it 2 Enter the prefix 3 Press Function Enter or tap OK Disabling call waiting Call waiting can cause your session to terminate if you receive a call while you are connected If your telephone has call waiting you need ...

Page 355: ...u enter your calling card number When you define your calling card number you need to add commas at the beginning to compensate for this delay Each comma delays transmission of your calling card number for two seconds To use a calling card 1 Tap the Use calling card check box to select it 2 Enter your calling card number on the Use calling card line NOTE The Phone Setup dialog box works correctly ...

Page 356: ... Creating additional service templates You can create additional service templates by duplicating existing templates and editing information After you create a duplicate template you can add and edit settings To duplicate an existing service template 1 Tap the Service pick list 2 Select the predefined service template you want to duplicate 3 Press Command Stroke L Alternately press Function Menu a...

Page 357: ... automatically try another connection method when the primary method fails If the current connection fails then a connection to the selected service is attempted If you do not want to try another service connection select None To select the Next Service Tap the Next Service pick list and select a service 1 minute Waits one minute for you to open another application before it drops the connection 2...

Page 358: ...are not sure leave the DNS field blank To enter a primary and secondary DNS number 1 Tap the Query DNS check box to deselect it 2 Tap the space to the left of the first period in the Primary DNS field and then enter the first section of the IP address Each section must be a number from 0 to 255 3 Repeat step 2 for the second third and last sections of the Primary DNS field 4 Repeat steps 2 and 3 f...

Page 359: ...ommands that automates logging in to a network server for example your corporate network or your wireless service provider A login script is associated with a specific service template created in Network Preferences A login script is something that you are likely to receive from your system administrator if your company has a system in which you log in to the corporate servers from your handheld u...

Page 360: ...e a login script 1 Tap Script 2 Tap the End pick list 3 Select the command you want from the Command list If the command requires additional information a field appears to the right of it for you to enter the information The following commands are available Wait For Tells your handheld to wait for specific characters from the TCP IP server before executing the next command Wait For Prompt Detects ...

Page 361: ...onal information on creating plug in applications send e mail to Palm Developer Support at devsupp palm com Send Transmits specific characters to the TCP IP server to which you are connecting Send CR Transmits a carriage return or LF character to the TCP IP server to which you are connecting Send User ID Transmits the user ID information entered in the User ID field of the Network Preferences scre...

Page 362: ...ommunication that occurs between your modem and your dial in server during the login procedure The information in the Network Log can help your service provider or your system administrator pinpoint where the login procedure communication fails and why VPN preferences A VPN Virtual Private Network client uses popular authentication and encryption technologies along with the Point to Point Tunnelin...

Page 363: ...manage your VPN account on your handheld This section describes how to configure and setup your account so that it is used for all future network connections Configuring your VPN account You can set up and edit your VPN account To set up your VPN account 1 Tap VPN pick list and select Enable By default VPN is disabled 2 Tap the Account field to begin the setup wizard Tap pick list and select Enabl...

Page 364: ...nished your VPN service is enabled and the account active When VPN is enabled the selected account is used for all future connections To edit your VPN account or add a new account 1 Tap VPN pick list and select Enable 2 Tap the Account button and select Edit Accounts Tap pick list and select Enable Select Edit Accounts ...

Page 365: ...ccount When you are finished your VPN service is enabled and the account is active with the new settings When VPN is enabled the selected account is used for all future connections Connecting to your VPN account You can connect to your VPN account from the Preferences screen To connect to your VPN account 1 Select an account from the Account pick list The account you selected is used for all futur...

Page 366: ...and stroke and verifying that a lock icon appears in the radio signal strength indicator 4 Optional Tap the VPN pick list and select Disable when you have finished accessing the account You do not need to disable VPN after each use You can leave the account enabled so that it is available for the next connection Check with your IT department for your organization s policy on the use of your VPN ac...

Page 367: ... Appendix C Turning the 802 11b radio on and off The Wi Fi preferences screen allows you to turn the 802 11b radio on and off It also indicates what network you are connected to and whether you are out of range NOTE If the Signal field indicates that there are no networks within range the 802 11b radio continues to check for a network until you turn the radio off If you move to an area that is wit...

Page 368: ...ption dynamically adjusts the coverage area and polling rate to use less power To conserve battery power Tap Conserve power Adding and editing a Wi Fi connection You can add a new Wi Fi network connection or edit an existing connection The connection can be an infrastructure access point type connection such as network connections found on company sites or it can be a peer to peer or ad hoc connec...

Page 369: ...Select a network and tap Edit Tap Add 4 Edit or add the information If you are adding WEP encryption see WEP Encryption later in this chapter 5 Perform one of the following Press Function Enter or tap OK if you want the IP and DNS addresses automatically retrieved or you do not want to change the IP or DNS addresses Tap Details to manually set your IP or DNS addresses Select Edit Networks Add or e...

Page 370: ...r 18 Setting Preferences for Your Handheld 358 6 Select Access Point infrastructure 7 Tap Advanced 8 Tap the IP Address or DNS Server pick list and select Manual Select Access Point Tap Advanced Select Manual ...

Page 371: ...se a short preamble by selecting the Use short preamble check box To add or edit a peer to peer ad hoc Wi Fi network 1 Tap Wi Fi in the Preferences main screen 2 Tap the Network pick list and select Edit Networks 3 Perform one of the following Select a network and tap Edit Tap Add Enter addresses Select Edit Networks ...

Page 372: ...ing WEP encryption see WEP Encryption later in this chapter 5 Tap Details 6 Tap the connection type pick list and select Peer to peer ad hoc 7 Tap the Channel pick list and select the channel number Add or edit information Tap Details Select Peer to Peer Select channel number Tap Channel pick list ...

Page 373: ...ly retrieved Tap Advanced to manually set your IP or DNS address 9 Tap IP Address or DNS Server pick list and select Manual 10 Enter the addresses and press Function Enter or tap OK You can also choose to use a short preamble by selecting the Use short preamble check box Tap Advanced to manually set IP or DNS addresses Select Manual Enter addresses ...

Page 374: ... are automatically assigned You can use a passphrase to generate the key If you have problems ask your IT administrator for the hex equivalent and use that instead of the passphrase If you use an Airport Base Station refer to the Airport Admin Utility for the equivalent network password To add or edit WEP encryption 1 Tap Wi Fi in the Preferences main screen 2 Tap the Network pick list and select ...

Page 375: ...sphrase If you don t select the Four keys check box you only enter one key 40 bit hex Creates a 10 digit hexadecimal number 40 bit ASCII Creates a five character string 40 bit passphase Creates a variable length string 104 bit hex Creates a 26 digit hexadecimal number 104 bit ASCII Creates a 13 character string 104 bit passphrase Creates a variable length string Select a WEP key type Select the Fo...

Page 376: ...eys to use at a given time Some access points automatically broadcast their key index Setting Personal Preferences The Personal Preferences category enables you to access screens where you can customize the buttons colors owner information and Graffiti 2 ShortCuts on your handheld This section provides details about each of these screens To open the Personal Preferences screens 1 Press Home 2 Tap ...

Page 377: ...t applications with the buttons on the front of the handheld Any changes you make in the Buttons Preferences screen become effective immediately you do not have to change to a different screen or application If you assign a different application to a button you can still access the original application using the Applications Launcher To change the Buttons preferences 1 Tap the pick list next to th...

Page 378: ... the HotSync Buttons Preferences 1 Tap More 2 Tap the pick list next to the button you want to assign 3 Select the application that you want to assign to each button The default setting for each button is the HotSync setting which means that the cradle cable and optional modem accessories perform their normal HotSync functions 4 Press Function Enter twice or tap OK twice to return to the Buttons P...

Page 379: ... card created during installation If you use the Security Preferences screen to turn off and lock your handheld with a password the first three lines in the Owner preferences screen appear the next time you turn on your handheld To enter the Owner preferences Enter the text that you want to associate with your handheld in the Owner Preferences screen If you enter more text than can fit on one scre...

Page 380: ...he information appears grayed out Hide all records that you mark as private so they do not appear on any screen Encrypt records You can mask and hide private records with or without a password Without a password private records are hidden or masked until you set the Security preference to show them With a password you must enter the password to view the private entries Assigning a password You can...

Page 381: ...ess Function Enter or tap OK 6 Enter the same password a second time and press Function Enter or tap OK Changing or deleting a password Once you define a password for your handheld you can change or delete it at any time You must enter the current password before you can change or delete it To change or delete your password 1 Tap the Password box 2 Enter the current password 3 Press Function Enter...

Page 382: ...sking your password entry Masking your password entry secures your password against accidental viewing by another person The password only shows asterisks as you are entering the characters To mask your password entry 1 Press Function Menu and then select Security Options 2 Tap the check box for Mask password entry 3 Press Function Enter or tap OK NOTE Turn off and then turn on your handheld to en...

Page 383: ...sword delay time limit 3 Press Function Enter or tap OK NOTE You need to turn off and then turn on your handheld before this change is enabled Locking your handheld You can lock your handheld so that it cannot be operated until your password is entered In the event that your handheld is lost or stolen this helps protect your data from unauthorized use You can set your handheld to lock automaticall...

Page 384: ... the Auto Lock Handheld box 2 Enter your password 3 Select On power off 4 Press Function Enter or tap OK NOTE Turn off and then turn on your handheld to enable this change To set your handheld to lock at a preset time 1 Tap the Auto Lock Handheld box 2 Enter your password Tap here Select On power off Tap here ...

Page 385: ... OK NOTE Turn off and then turn on your handheld to enable this change To set your handheld to lock after a period of inactivity 1 Tap the Auto Lock Handheld box 2 Enter your password 3 Select After a preset delay Select At a preset time Tap here Tap to select Minutes or Hours Enter the amount of time Select After a preset delay ...

Page 386: ...ssword If you still cannot remember the password you must perform a hard reset to resume using your handheld Performing a hard reset deletes all the records in your handheld however you can restore all synchronized data at the next HotSync operation See Performing a hard reset in Appendix A for more information Locking your handheld manually You can turn off and lock your handheld manually To lock...

Page 387: ...e your handheld If you forget the password your handheld will present the hint you have entered to help you remember the password If you still cannot remember the password you must perform a hard reset to resume using your handheld Performing a hard reset deletes all the records in your handheld however you can restore all synchronized data at the next HotSync operation See Performing a hard reset...

Page 388: ...e a password for your handheld you must enter it to display private records To hide all private records 1 Tap the Current Privacy pick list and select Hide Private Records 2 Press Function Enter or tap OK to confirm that you want to hide private records To mask all private records 1 Tap the Current Privacy pick list and select Mask Records 2 Press Function Enter or tap OK to confirm that you want ...

Page 389: ...o step 2 2 Enter your password 3 Press Function Enter or tap OK To unmask individual records 1 Select a masked record 2 Do one of the following If you do not have a password a masked record becomes visible If you have a password the Show Private Records dialog box appears Go to step 3 3 Enter your password 4 Press Function Enter or tap OK To make a record private 1 Display the entry that you want ...

Page 390: ...cords when any one of the following occur When you turn off the power At a time you specify After a period of inactivity you specify To hide or mask your records when you turn your handheld off 1 Select Automatic 2 Tap the Automatically pick list and select either Mask Private Records or Hide Public Records 3 Tap When box Select Automatic Select to mask or hide records Tap box ...

Page 391: ...hen turn on your handheld to enable this change To automatically hide or mask records at a preset time 1 Select Automatic 2 Tap the Automatically pick list and select either Mask Private Records or Hide Public Records 3 Tap When box Select On power off Select Automatic Select to mask or hide records Tap box ...

Page 392: ...OK NOTE Turn off and then turn on your handheld to enable this change To automatically hide or mask your records after a period of inactivity 1 Select Automatic 2 Tap the Automatically pick list and select either Mask Private Records or Hide Public Records 3 Tap When box Select At a preset time Select Automatic Select to mask or hide records Tap box ...

Page 393: ...the longer the encryption process When you unlock the handheld and enter a valid password the encrypted data is decrypted The more applications and data that are selected for encryption the longer the decryption process To encrypt your data when the handheld locks 1 Press Function Menu and then select Security Options 2 Tap the Options pick list and select Encryption 3 Tap the check box for Encryp...

Page 394: ...select Encrypt private records only 7 Tap the Encryption type pick list and select a type 8 Press Function Enter or tap OK Using security shortcuts You can create shortcuts to activate certain security features such as locking the handheld or masking private records For information on using shortcuts see Using ShortCuts in Chapter 3 Select encryption type ...

Page 395: ...creen enables you to define abbreviations for entering text This section describes how to create edit and delete a ShortCut Creating a ShortCut You can create a ShortCut for any words letters or numbers All ShortCuts you create appear on the list in the ShortCut Preferences screen All the ShortCuts are available in any of your handheld applications and are backed up on your computer when you perfo...

Page 396: ...Press Function ShortCut followed by the ShortCut characters The ShortCut symbol appears at the insertion point to show that you are in ShortCut mode Editing a ShortCut After you create a ShortCut you can modify it at any time To edit a ShortCut 1 Tap the ShortCut you want to edit 2 Tap Edit 3 Make the changes you want 4 Press Function Enter or tap OK Deleting a ShortCut If you no longer need a Sho...

Page 397: ...r handheld is not waterproof and should not be exposed to rain or moisture Under extreme conditions water may enter the circuitry through the front panel buttons In general treat your handheld as you would a pocket calculator or other small electronic instrument Take care not to drop your handheld or subject it to any strong impact Do not carry your handheld in your back pocket if you sit on it yo...

Page 398: ...his case there is enough residual energy in the battery to store the data but not enough to turn on your handheld If your handheld does not turn on when you press the power button you should recharge the unit immediately The battery may not have enough residual energy to power the indicator light which normally displays green when charging If your battery drains and you have the unit in an uncharg...

Page 399: ...tSync operation To perform a hard reset 1 Hold down the power button on the front panel of the handheld 2 While holding down the power button use the reset tip tool or the tip of an unfolded paper clip or similar object without a sharp tip to gently press and release the reset button 3 Wait for the Palm Powered logo to appear then release the power button 4 When a message appears on the handheld s...

Page 400: ...tion in the Conduit list 5 Click Change and select Desktop overwrites the handheld NOTE Changing the HotSync setting from the default affects only the next HotSync operation Thereafter the HotSync Actions revert to their default settings To use a new setting on an ongoing basis select the Set As Default box Then whatever you selected as the default setting is used when you click the Default button...

Page 401: ...duit Settings 6 Click Macintosh overwrites handheld NOTE Changing the HotSync setting from the default affects only the next HotSync operation Thereafter the HotSync Actions revert to their default settings To use a new setting on an ongoing basis click Make Default Then whatever you selected as the default setting is used for HotSync operations 7 Click OK 8 Repeat steps 4 through 7 to change cond...

Page 402: ...Appendix A Maintaining Your Handheld 390 ...

Page 403: ...cessible at www palm com support tungstenc in the Support section The most recent Palm Tungsten C handheld HelpNotes on your regional web site If you are still having problems contact technical support See the Customer Support card that comes with your handheld or go to www palm com support tungstenc There are a variety of third party applications available for your handheld To learn more about th...

Page 404: ... 1 Disable any virus scanning software on your computer 2 Close any open applications 3 Make sure your computer has at least 50MB of disk space available 4 Delete all temporary files 5 Run ScanDisk or another disk verification tool on your computer 6 Uninstall and then reinstall Palm Desktop software I cannot install Palm Desktop software on my Mac computer Try the following 1 Disable any virus sc...

Page 405: ...y each of these in turn Press an application button to ensure that your handheld is turned on Press Function Brightness If the Brightness dialog box appears adjust the brightness by holding down the up scroll button for a few seconds If this doesn t work hold the down scroll button for a few seconds If your handheld was exposed to cold make sure it is at room temperature Recharge the unit Perform ...

Page 406: ...set at one two or three minutes Check the Auto off setting See Auto off delay in Chapter 18 My handheld is not making any sounds Check the System Alarm and Game Sound settings See System alarm and game sounds in Chapter 18 My handheld s indicator light is not blinking when alarms occur Check the Alarm LED setting See Alarm Vibrate and indicator light settings in Chapter 18 My handheld does not vib...

Page 407: ...iting Make sure you have turned on Writing Area See Writing Area preferences in Chapter 18 For your handheld to recognize handwriting input with the stylus you need to use Graffiti 2 writing See Using Graffiti 2 writing to enter data in Chapter 3 Write Graffiti 2 strokes for letters on the left side and the strokes for numbers on the right side of the screen Make sure that Graffiti 2 is not shifte...

Page 408: ... with Palm Desktop software are not transferred to your handheld I created an event in Date Book but it doesn t appear in the Week view If you have two or more events with the same start time the first event created appears as a gray bar and any subsequent conflicting events appear as a single red bar To see the overlapping events select the Day View My vCard or vCal e mail attachment isn t forwar...

Page 409: ... connected to your wireless LAN by checking your Signal Status This can be found within the Wi Fi Preferences or from the command bar See Turning the 802 11b radio on and off in Chapter 18 Make sure the PC selected for Network HotSync is your PC See Performing a wireless network HotSync operation in Chapter 17 I can t find my PC while attempting a network HotSync operation You can enter your compu...

Page 410: ...orm a local HotSync operation but it did not complete successfully Try each of these in turn Make sure your handheld is seated in the cradle cable correctly Check the connection between the HotSync cradle cable and the USB or serial port on your computer Make sure the user name you selected in Palm Desktop software matches the user name assigned to your handheld Make sure the date on your computer...

Page 411: ...r is enabled on the HotSync Controls tab in the HotSync Software Setup window If you are using the optional serial cradle cable double click the HotSync Manager icon in the Palm folder and then click the Connection Settings tab Make sure the port selection matches the port where your HotSync cradle cable is attached If you are using the optional serial cradle cable try a lower Speed setting on the...

Page 412: ... Next open the HotSync Software Setup window and be sure that HotSync Manager is enabled and that the Local Setup Port is set to Infrared Port See Conducting IR HotSync operations in Chapter 17 for more information On your handheld be sure the HotSync application is set to Local with the option IR to PC Handheld Be sure the IR port of your handheld is aligned directly opposite to and within a few ...

Page 413: ...displays the message Waiting for sender when it s near my computer s infrared port Try each of these in turn Your computer s infrared port may be set to search automatically for the presence of other infrared devices Consult the documentation for your operating system for information about turning off this option In some cases simply moving your handheld away from the computer s infrared port solv...

Page 414: ... that the path between the two handhelds is clear of obstacles Beaming distance to other devices with an IR port may be different Move your handheld closer to the receiving device Make sure the receiving device has enabled beam receive When someone beams data to my handheld I get a message telling me it is out of memory Try each of these in turn Your handheld requires at least twice the amount of ...

Page 415: ...n some cradles cables the recharger cable connects to the back of the USB or serial port connector that plugs into your computer and on other cradles cables the recharger cable connects to the back of the cradle cable Confirm that your recharger is plugged into an AC outlet that has power With your handheld seated in the cradle cable Press the power button and press Home Confirm that there is a li...

Page 416: ...ssword and delete all private records c Perform a HotSync operation to synchronize your data and restore the private records by transferring them from your computer to your handheld I forgot the password and my handheld is locked First use the password hint to try to remember the password If this does not help or if you do not have a password hint you must perform a hard reset to continue using yo...

Page 417: ...ss access point Most corporate networks have security policies that require special setup procedures Contact your IT administrator for information The VPN client included with my handheld does not work with my corporate network The Palm VPN client is based on the PPTP protocol Third party software solutions are available if your corporation requires an IPSec client See www palm com support tungste...

Page 418: ...er a data enabled GSM or a high speed GPRS account with your wireless service provider Some wireless service providers require you to be on their network to use your e mail account If this is the case be sure to use your provider s network as the connection type for the account Some wireless service providers have other requirements specific to their service For example Yahoo requires you to set u...

Page 419: ... version of your 802 11b radio To find your handheld version and memory information 1 Press Home 2 Press Command Stroke L Alternately press Function Menu and then select Info on the App Menu NOTE Thousands of third party add on applications have been written for Palm OS handhelds Unfortunately we are not able to support such a large number of third party applications If you are having a problem wi...

Page 420: ...Appendix B Frequently Asked Questions 408 ...

Page 421: ...een countries the Tungsten C handheld is only certified for use in the country where it was originally sold Therefore if you take your Tungsten C handheld to countries other than where your handheld is certified there is a possibility that you will not be able to connect to an access point The following list identifies by country of purchase which channels your Tungsten C handheld is set for Chann...

Page 422: ...Appendix C Wi Fi Frequencies 410 ...

Page 423: ...he equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help The use of shielded I O cables is required when connecting this equipment to any and all optional peripheral or host devices Failure to do so may violate FCC rules CAUTION Changes or modifications not covered in this manual must be approv...

Page 424: ...ielding Equipment or its transmit antenna that is installed outdoors is subject to licensing Battery Warning Do not mutilate puncture or dispose of batteries in fire The batteries can burst or explode releasing hazardous chemicals Varning Eksplosionsfara vid felaktigt batteribyte Använd samma batterityp eller en ekvivalent typ som rekommenderas av apparattillverkaren Kassera använt batteri enligt ...

Page 425: ...ocation turn off power before replacing or wiring modules Warning Explosion Hazard Do not disconnect equipment unless power has been switched off or the area is known to be non hazardous Wireless Notices Usage Cautions In some situations the use of the wireless device may be restricted Such restrictions may apply abroad on airplanes in hospitals near explosive environments in hazardous locations e...

Page 426: ...te bepalingen van Richtlijn 1999 5 EC European Union Notice CE Declaration of Conformity Application of Council Directive s 89 336 EEC EMC directive 99 5 EC R TTE directive 73 23 EEC Low Voltage Directive Standards to which Conformity is Declared EN55022 EN301 489 1 17 EN300 328 EN55024 EN60950 EN50360 50361 Digital Device Emissions Class B Radio Device EMC Radio Equipment Emissions Digital Device...

Page 427: ...1999 5 EF German Hiermit erklärt Palm Solutions Group dass sich dieser diese dieses 802 11B PDA in Übereinstimmung mit den grundlegenden Anforderungen und den anderen relevanten Vorschriften der Richtlinie 1999 5 EG befindet BMWi Hiermit erklärt Palm Solutions Group die Übereinstimmung des Gerätes 802 11B PDA mit den grundlegenden Anforderungen und den anderenrelevanten Festlegungen der Richtlinie...

Page 428: ...Product Regulatory and Safety Information 416 ...

Page 429: ...ook Up 54 menus 80 notes for records 60 opening 74 overview 73 private records 377 sorting records 59 using to address e mail 197 Addressing e mail displaying another address 153 160 167 255 message 196 199 using Smart Addressing 198 Ad hoc connection 359 Advanced preferences 221 Agenda Date Book view 101 Alarm LED setting 335 lists 62 preset 105 setting in Clock 301 setting in Date Book 95 settin...

Page 430: ...tic fill in Expense 114 Automatic sending of messages See Send re try Auto off delay 332 Autotext See Graffiti 2 ShortCuts B Background sending of messages See Send retry Backing up e mail databases 265 Backlight adjusting 12 Battery auto off delay 332 charging 386 conserve power 356 conserving power 332 doesn t charge 393 gauge 37 life and use 386 recycling 386 warning 412 414 Bcc field 196 See a...

Page 431: ...on 273 Conduits account information screens 236 for synchronizing applications 397 shortcuts 238 SSL and 244 for synchronizing applications 306 307 388 389 for synchronizing applications Mac 307 synchronizing multiple accounts 244 Conflicting events 102 Connecting IR to PC 338 selecting for network 341 service templates 344 to server or ISP 344 Connection types changing in account 250 GPRS prerequ...

Page 432: ...conduit for synchronizing 306 conflicting events 102 continuous events 97 98 creating records 47 92 95 Day view 99 deleting records 49 display options 104 end time for Day view 105 fonts 61 menus 103 Month view 100 notes for records 60 opening 91 276 overview 91 private records 377 purging records 50 repeating events 49 97 98 scheduling events 91 93 278 280 selecting dates 93 start time for Day vi...

Page 433: ...s Book entry from email 224 adding attachments 213 214 addresses in Address Book 75 addressing 196 alert for new mail 179 attaching files 174 attaching files from an expansion card 215 attaching files from applications 213 attachments 207 217 auto get notifications 178 backing up databases 265 beeping for new mail 178 buzzing or blinking for new mail 180 color selection 186 composing 199 copying a...

Page 434: ...g mail server 255 password 150 157 164 problems with 172 synchronization options 227 230 synchronizing 226 242 243 troubleshooting 172 username 150 157 164 wireless coverage indicator 268 Enabling autofill 291 cookies 291 Encryption handheld data 381 Web Browser 274 WEP 362 Entering data importing from other applications 34 36 problems with 395 using the computer keyboard 34 Entries See Address Bo...

Page 435: ...04 Frozen handheld 394 Function key location 16 locking 19 using 18 G Games 335 General preferences 180 326 336 alarm LED setting 335 alarm sounds 334 alarm vibrate setting 335 Date and Time 327 328 Digitizer 328 Formats 328 Keyboard 330 332 Power 332 334 system sounds 334 Writing Area 335 Getting e mail checking for new messages 174 Glossary See Graffiti 2 ShortCuts GPRS prerequisite for connecti...

Page 436: ... HotSync Manager 226 lock 33 note 60 online tips 22 Open URL 276 paperclip 183 Quick Connect 77 Quick Tour 5 Refresh 279 repeating event 97 Stop 279 Tips 22 275 VersaMail e mail 183 Web Content 281 Idle timeout of ISP or server connection 345 Images behavior in Web Browser 273 changing download preferences 288 copying 285 IMAP adding an account 149 156 163 ESMTP synchronization in 230 root mailbox...

Page 437: ... 147 347 349 Looking up Address Book data to add to other records 56 scrolling in Address list 54 Lost handheld contact for 75 records 396 Lotus Notes selecting as mail client 228 Lotus Organizer importing data from 34 M MAC address 355 Mac computer system requirements 4 Mail server settings changing 253 Mail service default service for e mail account 170 172 251 Mail settings changing e mail addr...

Page 438: ...week 329 Month Date Book view 100 104 MPA Memo Pad archive file 35 MultiMediaCard 7 See also Expansion Card Multiple addressees 197 N Navigator 14 description 9 in VersaMail 269 location 8 9 look up Address Book record 55 scroll 21 scroll in Address Book 75 Netscape 228 Network 802 11b 355 access point 358 HotSync 310 network HotSync problems 397 preferences 339 350 VPN preferences 350 VPN problem...

Page 439: ...m Quick Install 64 67 PalmModem accessory prerequisite for connection 146 Paperclip icon 183 Password 150 157 164 changing 250 369 deleting 369 editing in account 163 for network 340 forgotten 404 Pasting notes into other applications 119 photos into other applications 125 text 48 Payment Expense item 110 PDB See Palm OS database Peer to peer connection 359 Peripheral hardware 10 Personal preferen...

Page 440: ...e also Deleting Push e mail 181 Q Quick Connect 77 Quick Install 64 67 R Radio connection information 355 signal field 355 turn on and off 355 Wi Fi settings 355 Range of times in Day view 105 Read messages marking 221 Reading e mail 173 184 Receipts recording in Expense 109 Recharging the battery 333 Records Address Book 54 80 beaming 32 33 choosing categories 50 creating 47 Date Book 92 defined ...

Page 441: ...er Security changing password 369 deleting password 369 preferences 368 383 private records 375 377 setting a password hint 369 shortcuts 382 unmasking individual records 377 Web Browser 274 Selecting date for event 93 phone numbers in Address Book 75 text 48 Send category 117 123 e mail 199 event 103 memo 117 notes 123 photos 136 problems 401 Send retry 200 modifying messages during 202 notificat...

Page 442: ...L and 244 synchronizing multiple accounts 244 turn off synchronization 243 System conduit 306 requirements 4 sounds 334 T Tab delimited files importing data from 34 key 16 Tapping 13 TCP IP 339 TDA To Do List archive file 35 Technical support 391 407 Text copying 48 copying and pasting in e mail 261 cutting 48 entry See Entering data files importing data from 34 36 fonts for 61 selecting all 48 Th...

Page 443: ...cable 305 infrared communication 319 Local tab settings 304 port 4 troubleshooting 398 403 User profiles HotSync operation with 322 323 Username 150 157 164 changing 250 editing in account 163 entering 250 for ISP 340 identifying handheld 367 synchronizing existing 144 V vCal 34 36 vCard 34 36 Vendor for Expense item 110 VersaMail application 143 271 icons 183 202 setting preferences for 223 Vibra...

Page 444: ...clear History list 289 Connecting preferences 290 cookies 292 General preferences 287 image download 288 JavaScript download 288 old content 291 Privacy preferences 291 proxy server 291 size of History list 289 using 286 Week Date Book view 99 100 329 396 WEP encryption adding 362 description 362 key index 364 types 363 Wi Fi access point 358 adding connection 356 adding WEP encryption 362 ad hoc ...

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