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Digital Video Recorder

89

Appendix 11 — Troubleshooting

Following are some frequent problems and solutions related to the DVR. Read this section before calling the dealer
or installer.

Problem: There is no image on the screen.

Solution

: Check the camera cables. If the background of the DVR system is blue, something is wrong with the camera

cable or power.

Solution

: Video might not be displayed on the monitor when connecting a monitor after turning on the system. Reboot

the DVR.

Problem: How do I access Windows?

Solution

: To protect unnecessary system crashes, Windows is blocked. See

Appendix 1 — Accessing Windows

.

Problem: I have upgraded the software. How do I reinstall it?

Solution

: There are three steps to reinstall the software.

1. Uninstall the old version.

–

Go to My Computer. Select Control Panels and the Add/Delete program, and then select the DVR model.

–

The Delete button will be activated. Click Delete.

2. Install the new software.

Problem: The logo appears and then freezes. Sometimes the screen is black.

Solution

: There is a problem with the Main Board. Reboot the DVR. If it happens often, call your dealer or installer.

Problem: The Display setup is not correct error message appears and opens up in the Windows mode
when OK is clicked.

Solution

: The DVR requires 1024x768 resolution and true color. This message will be printed on the screen when

the requirements are not met. Access Display Setup and change the values for the DVR and then reboot the system.

Problem: I am trying to change the display setup, but I cannot choose True color. The resolution
keeps jumping to a lower value.

Solution

: Some VGA cards require a few steps. Set up the resolution first. Do not worry about the color palette. Then

access Display Setup and choose True color. If it happens again, the VGA card does not support the 1024x768 resolution
and True color. Change the VGA card.

Problem: The USB-serial converter has been connected to the DVR for the POS installation, however,
the dialog box asking the device driver appears.

Solution

: When connecting the POS device to the DVR using the USB-serial converter, connect the converter while

the DVR is operating. If not, the converter driver may not be operating properly and display the dialog box asking the
device driver during the system boot. However, it does not have any effect on the DVR operation. Remove the converter,
and reboot the DVR and then connect the converter again.

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Summary of Contents for H264

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Page 3: ...NERATES USES AND CAN RADIATE RADIO FREQUENCY ENERGY AND IF NOT INSTALLED AND USED IN ACCORDANCE WITH THE INSTRUCTION MANUAL MAY CAUSE HARMFUL INTERFERENCE TO RADIO COMMUNICATIONS OPERATION OF THIS EQUIPMENT IN A RESIDENTIAL AREA IS LIKELY TO CAUSE HARMFUL INTERFERENCE IN WHICH CASE USERS WILL BE REQUIRED TO CORRECT THE INTERFERENCE AT THEIR OWN EXPENSE WARNING CHANGES OR MODIFICATIONS NOT EXPRESSL...

Page 4: ...icing Do not attempt to service this equipment yourself Refer all servicing to qualified service personnel 14 Damage requiring Service Unplug this equipment from the wall outlet and refer servicing to qualified service personnel under the following conditions A When the power supply cord or the plug has been damaged B If liquid is spilled or objects have fallen into the equipment C If the equipmen...

Page 5: ...ensors 17 Setting Up the Motion Detection 18 Setting Up the Object Detection 20 Setting Up the Video Analytics 22 Setting Up the Video Loss 24 Setting Up the Alarm 26 Setting Up the Text In 27 Setting Up the Remote Access 29 Setting Up the Authority 32 Chapter 3 SmartSearch 35 Overview 35 Features 35 Main GUI 35 Playback Control Buttons 36 Image Adjustment 36 Utility Buttons 37 Search and Playback...

Page 6: ...53 BASE Program Installation 53 SmartBase 54 Main GUI 54 Remote Monitoring 56 SmartBase Setup 58 Remote Setup 61 SmartSearch 61 Remote Playback of Recorded Video 62 Local Playback of Recorded Video 63 Remote and Local Playback of Backup Video 63 SmartBackup 63 Appendix 1 Accessing Windows 65 Appendix 2 SmartShell 66 Appendix 3 Network Setup LAN 67 Appendix 4 Video Analytics 68 Appendix 5 WebGuard ...

Page 7: ...ack and control via Ethernet User friendly interface Proprietary encryption scheme preventing video from alteration Max 32 channel alarm input and 32 channel alarm output PDRH32 model NOTE This manual covers the 16 and 32 channel digital video recorders For simplicity the illustrations and descriptions in this manual refer to the 32 channel model Refer to Appendix 12 Specifications for the system ...

Page 8: ...ices such as a mouse keyboard USB storage device or printer REAR PANEL PDRH16 series models PDRH32 model Power In Connect a power cord Video In 1 to 16 32 BNC Connect BNC cameras If you want to connect video source to another device you can use the Loop BNC connectors PDRH16 series models only The Loop BNC connectors are auto terminated Do NOT connect a cable to the Loop BNC unless it is connected...

Page 9: ...nnect USB devices such as a mouse keyboard USB storage device or printer NOTE The location of ports in slots can be different from the image above Refer to Appendix 8 Connector Pin Outs for connection of the ports located in slots NOTE Windows may not operate properly when using the USB connectors on the front panel of the DVR depending on the model type of the USB device In this case connect the ...

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Page 11: ...l User friendly interface Scheduling by camera and time Time lapse or event driven recording Motion detection and object detection function Audio recording PTZ control NOTE Refer to Appendix 12 Specifications for the maximum recording speed of each model MAIN GUI Monitoring Screen Displays monitoring video Various display formats are provided for convenient user interface The camera groups for mul...

Page 12: ...l Click to display alarm control buttons You can check the alarm status and control the alarm output Pressed alarm button is active mode and released button is inactive mode The user can active or inactive alarm output manually by clicking the button when it is released or pressed If the user disables the alarm during the Alarm setup on the SmartGuard the alarm button will be disabled Click the le...

Page 13: ... from the full screen mode click the left mouse button anywhere on the screen PTZ The DVR provides transmission functions and you can control popular PTZ devices and cameras Clicking the PTZ icon button displays the PTZ control buttons as shown below You can also use the mouse to control PTZ functions Click the right mouse button on the image and move that image to the direction you want by draggi...

Page 14: ...e LED is let when the DVR is set to repeat recording in case of recording space shortage Go to the SmartGuard Setup Setting Up the System section p 2 and select between Once and Recycle for HDD usage Placing the mouse cursor on an image displays the total recording days NOTE Once the Repeat Recording LED is not lit records until the hard disk is full and then stops Recycle the Repeat Recording LED...

Page 15: ...ording mode recording status and event detection status NOTE A R indicates the target camera is in the Time lapse recording schedule mode An E indicates it is in the Event driven recording mode A R E indicates it is in the Time Event recording mode A R located at the bottom right corner indicates the DVR is recording video and a icon displaying at the bottom left corner indicates that motion detec...

Page 16: ...em Event log Displays the event log list of the system Help F1 Displays the electronic file of user s manual The Help function also can be enabled by hitting the F1 key on the keyboard More Set up the spot sequence for a Spot monitor sequence display in detail Spot Click the Spot monitor icon to connect Spot Sequence Select the camera number for each number 32 channel DVR Camera 1 to 16 for Spot 1...

Page 17: ...A R T Check the box if you want to use S M A R T function Show an alert dialog if HDD status is unstable Check the box if you want to display an alert message when the DVR senses that the hard disk drive status is Poor Once the alert message displays replacing the hard disk drive as soon as possible is recommended usually within 24 hours Delay for the first inspection after system starts Set the s...

Page 18: ...Set up PTZ dialog box Select the model of the installed RX device or PTZ camera from the Model list NOTE To control camera pan tilt and zoom you must attach a compatible RX device or PTZ camera to the DVR A list of supported RX devices and PTZ camera models can be found in the Set up PTZ dialog box COM Port Select the given COM port number from the drop down list To check the given COM port number...

Page 19: ...that will be applied globally depending on the number of cameras recorded However this maximum recording speed can be decreased when using more than eight cameras The PDRH16 RMT LIVE model have a maximum recording speed of 120 images per second 100 images for PAL and this maximum recording speed can be decreased when using more than four cameras Rec image resolution Set the record image size by ho...

Page 20: ...ect an advanced camera setup You can set up the pre event recording and event recording options for each event Pre event recording Check the box to enable the pre event recording Set the recording speed duration resolution and quality for the pre event mode by holding down and dragging the pointer NOTE Pre event recording cannot be configured for cameras 17 to 32 Motion dwell time Set the values f...

Page 21: ...e configuration for all cameras is selected Setting Up Schedules Select a camera Select a camera icon to set up NOTE The camera number indicates the input signal number set during the Change Signal setup Refer to the Change Signal setup of the Setting Up the System p 2 section for details NOTE Selecting 1 16 tab displays camera channels 1 to 16 and selecting 17 32 tab displays 17 to 32 Hour Set th...

Page 22: ...er camera Click the Copy button and select another camera to be scheduled by clicking the camera icon in the same dialog box and then click the Paste button Click the Apply all button if you want to adjust the current settings to all cameras Set up holiday Set up holidays This function compensates for different holidays in different countries Click the date in the calendar you want as a holiday an...

Page 23: ... will follow the advanced camera setup when the target sensor is activated Refer to the Setting Up Cameras section p 2 for configuring advanced camera setup Save Image Files Check the box to save the image as a JPEG file when a selected sensor is activated The box will be activated when a camera is associated with the sensor The file will be saved in each date folder under the C IDR Series Temp Re...

Page 24: ...he same camera Select a camera Select a camera icon to set up NOTE The camera number indicates the input signal number set during the Change Signal setup Refer to the Change Signal setup of the Setting Up the System p 2 section for details NOTE Selecting 1 16 tab displays camera channels 1 to 16 and selecting 17 32 tab displays 17 to 32 Enable All Click the button to enable motion detection for al...

Page 25: ... section for setting up the detection zone Sensitivity Set the motion detection sensitivity from 1 to 5 1 to 10 for hardware detection by holding down and dragging the pointer NOTE The higher the number the more sensitive it is Min size Set the minimum number of blocks from 1 to 100 1 to 60 for hardware detection If you set the Min size value to 10 the DVR will only react to the motion when it det...

Page 26: ...tion function for the selected camera If the Object Detection is selected the DVR will detect the changes on the image compared to the reference image during the preset dwell time High priority Check the box to give high priority to the target camera The DVR will follow the advanced camera setup when the object detection detects changes on the image of the selected camera Refer to the Setting Up C...

Page 27: ...200 If you set the Max size value to 100 the DVR will ignore the object which exceeds the 100 blocks Activation times Set the dwell time to detect changes on the image from 0 to 30 minutes The DVR will detect the change only when the change lasts over the preset dwell time Reference Image Check the box to see Reference Image Current Image Check the box to see the current image Get Reference Select...

Page 28: ...etup Refer to the Change Signal setup of the Setting Up the System p 2 section for details NOTE Selecting 1 16 tab displays camera channels 1 to 16 and selecting 17 32 tab displays 17 to 32 CAUTION For the video analytics to work properly cameras should be installed properly See Appendix 4 Video Analytics for the proper installation of cameras for the video analytics function Video Analytics Activ...

Page 29: ... for the video analytics detection The system detects video analytics events according to the preset rules Click the Add button and the Rule Editor setup screen appears Camera Displays video of the current camera Event type Select an event type among Single Event Dual Event and Face Detection and set up events When the video analytics detection satisfying the settings the system considers it as a ...

Page 30: ...lays camera channels 1 to 16 and selecting 17 32 tab displays 17 to 32 Alarm association Click the alarm icon to associate it with a selected sensor The alarm will go off when the video analytics detection detects events on the image of the selected camera NOTE Selecting 1 16 tab displays alarm channels 1 to 16 and selecting 17 32 tab displays 17 to 32 Setting Up the Video Loss NOTE When any camer...

Page 31: ... when the image files from multiple cameras are saved at the same time NOTE The images are saved with the 352x240 resolution when saving image files Move to preset Check the box to move the target camera to the preset location when a selected camera has lost video Select the camera and preset ID from a drop down list Preset values can be set individually by the user who logs in the system Camera a...

Page 32: ...type of event Create sound files wav for each type of event under program installation folder and name the sound files sensor wav for alarm in motion wav for motion detection terror wav for object detection and vloss wav for video loss From To Set the beginning and ending time 00 00 to 24 00 of alarm activation by holding down and dragging the pointer NOTE In cases where the From hour is later tha...

Page 33: ...it from 7 bit or 8 bit format select the Stop bit from 1 bit or 2 bits from the drop down list You can save your changes by clicking the OK button Selecting Cancel exits the dialog box without saving the changes Device Select the type of text in device to use NOTE Each type of text in device User Define GnomeII and so on has different setup options which can be defined by the user NOTE When using ...

Page 34: ...rt End itself use a double semi colon More Lines Set the line count after preset character string for transaction end The DVR will include preset line count in one transaction Line Delimiter Enter the character string that divides each text in line Ignore String Enter the character string The DVR will ignore the text in line including the string which is set in this field Dwell Time Display Dwell ...

Page 35: ...emote setup to the DVR will be released when changing the SSL setting NOTE Using the SSL function might cause congestion in the system receiving data from the DVR depending on the security level NOTE This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org NOTE The transmit speed is the number of images that can be transmitted for each cam...

Page 36: ...address of the DVR When using the NAT Network Address Translation device check the Use NAT box Help desk Displays the information registered on the DVRNS server You can save your changes register the DVR information on the DVRNS server by clicking the Change button and hide the IP Notifier DVRNS DVR Name Service dialog box by clicking the Hide button Set up network Set up the network Refer to Appe...

Page 37: ...rver that requires login procedure and enter the IP and password for login Email message Click the text field beside Sender And then enter a sender s e mail address Click the text field beside Recipient and enter a recipient s e mail address Click the text field under Message and type in the e mail message Apply Work hour Check the box and set the start and end time of working hours by holding dow...

Page 38: ... setup of the Administrator cannot be edited Change Click the button and the Change password dialog box appears Set up the password for a newly registered user Click the text field beside New password and Confirm new password and enter the password using either the actual keyboard or the virtual keyboard The Old password may not be used when entering a password for a newly registered user After yo...

Page 39: ...tton if you want to apply the current authority settings to all users in the same authority level No local login Check the box if you do not want the login procedure Otherwise the User Login dialog box will appear when clicking any function button and ask entering User ID and Password Check the Monitoring without login box if you want to monitor the image even while you are logged out Remote Monit...

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Page 41: ...button on the remote control in the SmartSearch mode NOTE The playback speed can be slow when the DVR is recording images at its maximum recording speed For the normal playback speed stop recording by clicking the Rec button in the SmartGuard mode FEATURES Searches by camera and time Provides recording status table Various search functions Zoom in out function Image enhancement functions Print fun...

Page 42: ...to the user defined search condition Single screen mode only Refer to the Condition Search section p 2 for details SKIP Sets the image number to be skipped by holding down and dragging the pointer while the DVR is in the Fast Forward or Fast Backward playback mode DELAY Sets the delay time for each image playback by holding down and dragging the pointer while the DVR is in the Fast Forward or Fast...

Page 43: ...ddress headings on the list box NOTE The DVR can only view recorded not live video on another DVR Backup Click the button to load backup data from the extra backup device e g CD RW DVD RW drive Setup Click the button to set up the SmartSearch Refer to the SmartSearch Environment Setup section p 2 External Save Click the button to save recorded video Refer to the Saving of Recorded Video section p ...

Page 44: ...he target event in the Result list You can play back searched video on the SmartSearch playback screen when you exit the setup screen by clicking the Close button Clear All Removes all entries listed in the box Clear all before apply find all Check the box if you want to remove the results before applying Find All Save Config Saves the current text in related settings when selecting the Text In ta...

Page 45: ...ted as an event Sensitivity Set the sensitivity of the motion detection 1 to 5 by holding down and dragging the pointer Min Blocks Set the minimum number of blocks 1 to 100 NOTE The number of minimum blocks should be set less than the number of blocks within the motion detection zone If the user draws a rectangle with 25 blocks and sets the minimum blocks to 30 nothing will be detected even though...

Page 46: ...at the desired location of the playback screen Click the camera button and click the button again and the camera label s color changes to red Click the screen at the desired location of the playback screen and the playback image or the camera number of the selected camera is displayed on the selected screen You can arrange cameras differently depending on the screen mode and video of the selected ...

Page 47: ...martGuard Authority setup Refer to Chapter 2 SmartGuard Setting Up the Authority for details Click the External Save button The Save Type screen appears Save Current Image Saves the current image as a bitmap or JPEG file Refer to the Save Current Image section p 2 for details Save As Video File Saves any video clip as an AVI file Refer to the Save As Video File section p 2 for details Save As Clip...

Page 48: ...d select the folder name to save on the CD or DVD drive by clicking the button You can designate the folder path by entering between the directory name and file name For example if you enter abank test a directory named abank with an avi file named test avi will be created NOTE The target disk for saving video files must have at least 150MB 800MB in case of C free space NOTE The total size of the ...

Page 49: ...ders to save after clicking the Add Files or Add Folder Selected files or folders will be displayed on the list Clicking the Remove button deletes the selected files or folders The capacity bar above the list shows the data capacity After selecting the files or folders to save click the Burn button Click the Erase button to erase all data on the disc Options Select Options to set up options requir...

Page 50: ...hen move to the Display tab and make sure DirectDraw Acceleration is set to Enabled Test DirectDraw by selecting the DirectDraw Test button Please check the driver version of the video card and update it to the latest version available If you still have display problems after changing all display settings as described above try replacing the video card Video cards with an ATI chipset are recommend...

Page 51: ...ideo frame as a bitmap or JPEG file in its actual size Single Screen Mode Only Save as Clip Copy Saves video of desired time range as an executable file Save as Video Saves video of desired time range as an AVI file Clip Copy Log Saves the clip copy log information as a text file The user information about Save As Clip Copy will be logged as Internal Copy Select from Normal and Double screen views...

Page 52: ...utton on the main GUI of SmartSearch and the Environment Setup screen appears 3 Move to the General tab and check that Audio Play is selected Click the speaker icon and check that the volume in the Wave column is set properly Playing Recorded Audio The recorded audio time bar is located below camera 32 and its information is shown on the recording status bar in pink NOTE Audio is played only durin...

Page 53: ...ed the text in information will be displayed on another dialog box Show Field Image Check the box to display recorded video with 704x480 704x576 PAL resolution as the field image not the frame image This option may help to reduce distorted patterns that might occur on frame images Arrange cameras on the screen manually Check the box to arrange cameras manually at the desired location of the playba...

Page 54: ...Click the arrow button and select the blank field Enter the IP address using either the actual keyboard or the virtual keyboard You will need to get the appropriate IP address for the DVR you want to connect from your network administrator About Select the About tab and software version information is displayed ...

Page 55: ...Drive Information Period Shows the recording period contained on the backup drive Remain Calculates and shows the remaining space on the backup drive Status Shows backup drive status and a progress bar for the auto manual backup Manual Starts the manual backup mode When the DVR is set to Auto Backup mode this button will be inactivated Release the auto backup mode during the SmartBackup Setup if y...

Page 56: ...mages and text in data can only be done by using the Manual Backup by List See the following Manual Backup by List section Manual Backup by List Click the Advanced button in the Manual Backup dialog box ID Displays the serial number of the record banks Recording Start Time Recording End Time Displays the recording beginning date time and ending date time of each bank Type Displays the type of reco...

Page 57: ... Format screen and you can initialize the backup space The backup drive should be initialized before backing up Use Check the box beside the drive to select it as a backup drive Multiple drives can be selected Drive displays the drive location Total Size displays the total size of the installed backup drive and Available Banks displays the number of available banks for backup New Banks for Selecte...

Page 58: ...he capacity of the CD or DVD drive When using the 650MB CDR or CDRW media you must not exceed two backup banks Safeguards on Installing and Using the CD DVD Burning Program Do not install the DirectCD or HP DLA programs for the system safety when installing the CD burning program Select the Buffer underrun prevention option when initiating the CD or DVD burning program Selecting this option can be...

Page 59: ...ot be compatible depending on the VGA BASE PROGRAM INSTALLATION At least one POST DVR and a system for BASE are needed for using the remote access function The POST is the system to which the camera cables connect directly and the BASE is the system which is installed at another site for remote access Install the BASE software at the remote site after installing the DVR CAUTION If an older version...

Page 60: ...arts initializing the bank of the selected drive and deletes all recorded data Exit Closes the IBankSetup screen NOTE You can change the bank allocation for recording by running the IBankSetup program after completing the BASE program installation Go to the Start menu from the task bar Programs IDR Series BASE IBankSetup 4 Run the SmartBase program after completing installation Go to the Start men...

Page 61: ... active mode and released button is inactive mode The user can active or inactive alarm output manually by clicking the button when it is released or pressed If the user disables the alarm during the Alarm setup on the SmartGuard the alarm button will be disabled Only the administrator can control the alarm output from a remote site Click the left or right arrow buttons to display the previous or ...

Page 62: ...ges if you want to save them HDD Indicator Shows the remaining hard disk space Power LED The LED is lit when the system is on Alarm LED The LED is lit when the sensor has been detected Mode Status The LED is let when the system is in the recording mode The SmartBASE records images only in the Recording mode HDD Usage The LED is lit when the system is set to repeat recording in case of recording sp...

Page 63: ... be entered Set up Port Set up the port numbers Click the text field beside Remote Watch Remote Search and Remote NetSound and enter the appropriate port number of each program acquired from your system administrator to enable remote watch remote search and two way audio communication between POST and BASE system Clicking the Default button resets all the port numbers to the default settings User ...

Page 64: ...so connect to a remote site by entering the site name or address in the text field and then hitting the enter key Click the Connect button under Audio if you want to enable two way one to one audio communication between POST and BASE Check the Auto connect when callback box if you want to connect to the remote site automatically when receiving a callback message NOTE If you want to arrange the sit...

Page 65: ...wn Before stop recording Before setup and or Before search Use alert sound on event Check the box if you want the system to alert for the selected events when events occur You can set up the BASE system to play different alert sounds for each type of event Create sound files wav for each type of event under program installation folder and name the sound files sensor wav for alarm in motion wav for...

Page 66: ... problems Auto connect when callback Check the box if you want to connect the remote site automatically when the BASE system receives a callback message This auto callback connection can be disconnected automatically if you check the Disconnect after box and set the desired disconnection time Dialup Network Check the Use modem box when using a modem for remote access and then select a modem to use...

Page 67: ...ndix 3 Network Setup After you have changed the settings you can save your changes by clicking the OK button Selecting Cancel exits the dialog box without saving the changes NOTE Refer to the Chapter 2 SmartGuard section for setting up Camera and Schedule menus Remote Setup Click the Setup button in the Utility Buttons on the main GUI of SmartBase and the Select a system to set up screen appears C...

Page 68: ...own on the timetable 1 Click the Setup button in the Utility Buttons on the main GUI of SmartSearch and the Environment Setup dialog box appears Set up the network information for remote playback Using LAN Check the box when searching recorded or backup images of other DVRs using a LAN Host Address Click the arrow button and select the blank field Enter the IP address using either the actual keybo...

Page 69: ...he Backup button in the Utility Buttons on the main GUI of SmartSearch and the Select a system dialog box appears Local Searches for video backed up in the BASE system Remote Searches for video backed up in the remote DVR system A list of sites added during SmartBase Remote Monitoring Set up remote site setup is displayed in the drop down menu NOTE See Chapter 3 SmartSearch for setting up and usin...

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Page 71: ...rs 2 Type idisman and press the Enter key on the keyboard A small dialog box appears 3 Move to Automatic Shutdown and check the box to shutdown the DVR when you end SmartGuard If this box is not checked the DVR will enter the Windows mode via the SmartShell when shutting down SmartGuard 4 You can save your changes by clicking the OK button Selecting Cancel exits the dialog box without saving the c...

Page 72: ... the programs SmartSetup Enters the SmartSetup program to set up the IBank the database of the DVR Ask your system administrator for details about the IBanks setup SmartScan This is invisible software that scans the hard disk drive for recording SmartGuard Enters the SmartGuard program SmartSearch Enters the SmartSearch program SmartBackup Enters the SmartBackup program SmartServer This is invisib...

Page 73: ...the Set up network button displays Internet Protocol TCP IP Properties screen Select Obtain an IP address automatically or Use the following IP address depending on your network environment When selecting Obtain an IP address automatically the DNS server address is set up automatically When selecting Use the following IP address enter the IP address Subnet mask Default gateway and DNS server addre...

Page 74: ...from shiny floors Camera Position Height Angle Greater heights with steeper angles provide more pronounced sensation of movement in the detection area The camera must be mounted higher than people s heads Example Looking down a fence line makes it easier to see when an intruder has crossed into the protected zone and thus to detect intrusion Object Size If an object size is too big or too small th...

Page 75: ...the windows Camera Settings Focus The focus settings for night might be different from the settings from day Check and adjust the focus to be optimized for both day and night BLC If the camera has an automatic backlight feature disable the feature Shutter Speed Control If the camera has a slow shutter feature where the shutter speed is automatically reduced at night disable the feature Event Setti...

Page 76: ...nalytics function Selecting I agree and clicking the OK button activates Video Analytics 4 Check the Use video analytics box and select an option to display video analytics detection results on the screen If you want to display the results on the screen the Show OSD option should be selected during the System setup 5 Click the Add button and set up the rules for the video analytics detection ...

Page 77: ... Tripzone setup screen Name Enter the event name The name will be displayed in the rule list Draw Direction Click the button and draw a line on the screen Set up the direction by clicking the direction button one way or two way When any objects cross over the line in the preset direction the system considers it as a video analytics detection event Loitering Select Single event from the Event type ...

Page 78: ... the button to enable blocks on the screen to set up a detection area You can select one block at a time by clicking each block or an area of blocks by dragging a mouse on the screen The Erase button works the same way except that it deactivates blocks Required time for detection sec Set up the length of time for the detection to last and to be recognized as an event When an object is separated fr...

Page 79: ... WebGuard program by entering http www dvronline net Selecting the Use DVRNS option allows you to enter the DVR name registered on the DVRNS server instead of the IP address It is required to enter the DVRNS server address and port number during the SETUP setting when selecting the Use DVRNS option NOTE When running the updated WebGuard for the first time Internet Explorer might occasionally load ...

Page 80: ... Command Prompt with elevated administrator permissions Restart your computer to apply the changes Web Monitoring Mode WebWatch is a remote web monitoring program that allows you to monitor live video transmitted in real time from the remote DVR Click to log out the WebGuard program Click to access to the web search mode Position the mouse pointer on the WebWatch logo to see the version of the Web...

Page 81: ...n again stop monitoring live audio Clicking both button and button allows two way communication Clicking the button disables audio communication Aspect Ratio Changes the image aspect ratio Anti Aliasing Screen Enhances image display quality by eliminating stair stepping aliasing effects in the enlarged image NOTE A camera name change in the Web Watch mode does not affect the camera name set up on ...

Page 82: ... you to search for event log entries using specific conditions and play back the images associated with those event entries Click to set up the image drawing mode and OSD display You can adjust the display speed by changing the image drawing mode and select OSD information to be displayed on the screen Click to save any video clip of recorded data as an executable file Click to save the current im...

Page 83: ...er Setup The DVR includes a personal web server If you do not want to run a web server turn it off by clicking the Set up Web Server button under the System tab of the Setup dialog box in the SmartGuard mode and follow the instructions ...

Page 84: ...ver Also you can use a standard time server provided by each country CAUTION The time synchronization might not be done properly depending on the time server or network conditions Check the time server and network conditions first NOTE Visit http www eecis udel edu mills ntp clock1 htm for finding a standard time server NOTE The BASE system cannot run as a time server in the Microsoft Windows Vist...

Page 85: ...ill be recorded on the system log if there is more than a 1 0 second gap Sync now Click the button to synchronize the time manually Run as a server Check the box if you want the DVR to run as a time server and the Time Synchronization dialog box appears Get Time Click the button to display the time information of the target server Fix Now Click the button to change the system time to the server ti...

Page 86: ...Sensitive Check this box to distinguish between capital letter and small letters entered in the Name box NOTE Refer to the Chapter 3 SmartSearch Condition Search section for setting up ATQ Automatic Transaction Query Query Example I 1 2 3 4 5 6 123456789012345678901234567890123456789012345678901234567890 Item Unit price Qty amount Coke 2 20 1 s 2 20 Fanta 2 20 1 s 2 20 Hotdog 3 50 3 s 10 50 Pepsi ...

Page 87: ...In the above text in data you can find that the comparison value is located at 17th Unit price mark will be ignored automatically 28th Qty and 40th amount characters including spaces from the left but the value of amount category is located at the different line from Item In this case you can enter 17 28 and 40 in each Tab size box and enter the tab symbol and line symbol in the Value box for Unit...

Page 88: ...2 model No Connector No Connector 1 S1 Sensor 1 17 S17 Sensor 17 2 S2 Sensor 2 18 S18 Sensor 18 3 S3 Sensor 3 19 S19 Sensor 19 4 S4 Sensor 4 20 S20 Sensor 20 5 S5 Sensor 5 21 S21 Sensor 21 6 S6 Sensor 6 22 S22 Sensor 22 7 S7 Sensor 7 23 S23 Sensor 23 8 S8 Sensor 8 24 S24 Sensor 24 9 S9 Sensor 9 25 S25 Sensor 25 10 S10 Sensor 10 26 S26 Sensor 26 11 S11 Sensor 11 27 S27 Sensor 27 12 S12 Sensor 12 28...

Page 89: ... GND Ground 10 AOUT13 Alarm Out 13 23 AOUT14 Alarm Out 14 11 AOUT15 Alarm Out 15 24 GND Ground 12 AOUT16 Alarm Out 16 25 GND Ground 13 GND Ground TTL Output PDRH32 model No Connector No Connector 1 AOUT1 Alarm Out 17 14 AOUT2 Alarm Out 18 2 AOUT3 Alarm Out 19 15 GND Ground 3 AOUT4 Alarm Out 20 16 AOUT5 Alarm Out 21 4 AOUT6 Alarm Out 22 17 GND Ground 5 GND Ground 18 AOUT7 Alarm Out 23 6 AOUT8 Alarm...

Page 90: ...In Set Privacy Area Release Privacy Area User ID User Login Fail User ID Login Fail 3 times User ID login User ID logout Remote User ID login Remote User ID logout Remote User Login Fail Stop saving image files not enough disk space HDD No HDD name HDD No C Poor HDD No C Good Configuration file was broken failed to load Fail to save image file Warning Rec was stopped ...

Page 91: ...fer 01 DR SF 0 buffer checksum buffer Letters are case sensitive Control Flow Every transaction consists of one command and one reply Characters transmitted before BOM are ignored The format of operands is defined independently for each op code The BOM received before Checksum of the previous message resets interpretation i e discards the previous message EXCEPTION in case of text input none of ch...

Page 92: ...ep Image Default ID Recorder Player Functions Function Code Operands Reply Reply data Recording On Off RO Y N T on off toggle Panic PN Y N T on off toggle Playback PL F B direction 1 9 speed Playback Still PS A Z F B P S ix Screen Mode Search PM Show Search PR Alarm Functions Function Code Operands Reply Reply data Alarm Mute x AU 00 99 AA id xi Y N T on off toggle Alarm Out xii AO 00 99 AA id Ala...

Page 93: ...p Y N step PTZ Power On Off PE 50 Y N T on off toggle PTZ Home Position PE 51 PTZ Auto Pan PE 52 00 16 00 means stop PTZ Tour PE 53 00 16 00 means stop PTZ Pattern PE 54 00 16 00 means stop PTZ Menu On Off PE 55 Y N T on off toggle PTZ Alarm Reset PE 56 PTZ Alarm Out Control PE 57 00 99 Y N T on off toggle PTZ Light On Off PE 58 Y N T on off toggle PTZ Pump On Off PE 59 Y N T on off toggle PTZ Wip...

Page 94: ...th is not fixed but determined by preceding operand iii Only 24hour format is supported ex 20000603135030 iv Only support for Lan Control ID can be up to 16 characters and password can be up to 8 characters v Only support for Lan Control vi The text can include special characters vii Next 0 Full 1 2x2 2 3 4 3 3x3 4 2 8 5 1 12 6 4x4 7 PIP 8 viii 1 full 2 2x2 3 3 4 4 3x3 5 2 8 6 1 12 7 4x4 8 PIP 9 1...

Page 95: ...ealer or installer Problem The Display setup is not correct error message appears and opens up in the Windows mode when OK is clicked Solution The DVR requires 1024x768 resolution and true color This message will be printed on the screen when the requirements are not met Access Display Setup and change the values for the DVR and then reboot the system Problem I am trying to change the display setu...

Page 96: ...AL Real time 480ips CIF 400ips 400ips for PAL for pre event recording INPUTS OUTPUTS Alarm Input 16 PDRH16 series models or 32 PDRH32 model TTL NC NO programmable Alarm Output 1 PDRH16 series models or 2 PDRH32 model relay 1A 5V 16 PDRH16 series models or 32 PDRH32 model TTL 25mA 5V Audio Input 16 PDRH16 series models or 32 PDRH32 model line in 1 Vp p Audio Output One line CONNECTORS Video Input C...

Page 97: ...m x 700mm Operating Temperature 41 F to 104 F 5 C to 40 C Operating Humidity 0 to 90 Power AC 100 240V 50 60Hz 3 0 1 5A Approvals FCC CE ULii ii CAUTION Risk of Explosion if Battery is replaced by an Incorrect Type Dispose of Used Batteries According to the Instructions This equipment is indoor use and all the communication wiring are limited to inside of the building Specifications are subject to...

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