Ormec SMLC 160, Installation & Operation Manual

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ServoWire Motion & Logic Controller Manual Maintenance & Troubleshooting
Chapter 10
Maintenance & Troubleshooting
Maintenance & Troubleshooting
ORMEC Product Support
ORMEC Product Support relates to the functionality and proper operation of ORMEC supplied software
and equipment
•
Product Service is provided by the ORMEC Service Department at (585) 385 ‐ 3520. Or contact
support@ormec.com via e ‐ mail.
•
Assistance installing and upgrading ORMEC supplied development software (e.g. CoDeSys), and
ServoWire Drive firmware, including necessary third ‐ party supporting files (i.e. Microsoft
Windows Dial ‐ Up Networking used for serial communication).
•
Assistance configuring ORMEC development software communications.
•
Explanation/clarification of the functionality and proper operation of ORMEC supplied hardware
and software, as provided in the various documentation available for those products (e.g.
Windows Help, Installation & Operation Manuals, Tech and App Notes, etc.)
•
Troubleshooting assistance for ORMEC supplied hardware and firmware to insure the proper
operation of ORMEC supplied equipment. Assistance troubleshooting third ‐ party equipment
connected to ORMEC equipment is not included.
•
Providing return authorization (RA) numbers and replacement units (if appropriate) for
defective products.
Product Support
Phone and e ‐ mail support, available from 8 AM to 5 PM EST. There is no charge for this service.
24 ‐ Hour Product Support
Phone support, available 24 ‐ hours a day, 7 days a week, 365 days per year.
There is an additional charge for this service.
The latest software and documentation is always available on the ORMEC Web Site at
http://www.ormec.com
SMLC ‐ 004a 45