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Troubleshooting Installation Issues

This section provides information about troubleshooting resources, completing the technical

support worksheet, locating the system serial number, and using the Oracle Auto Service

Request feature.

■

“Resources for Troubleshooting and Diagnostics” on page 119

■

“Technical Support Information Worksheet” on page 120

■

“Locating the System Serial Number” on page 120

■

“Auto Service Request” on page 121

Resources for Troubleshooting and Diagnostics

For server information about troubleshooting hardware faults, refer to 

“Troubleshooting and

Diagnostics” in 

Oracle Server X8-8 Service Manual

.

You can access knowledge articles, white papers, and product updates from the My Oracle

Support web site at 

https://support.oracle.com

.

The following table lists diagnostic and troubleshooting-related procedures and references that

can assist you with resolving server issues.

Description

Reference Link

■ x86 servers diagnostics
■ Runtime and firmware-based tests
■ Oracle ILOM procedures
■ UEFI diagnostics tests to exercise the system and isolate

subtle and intermittent hardware-related problems

Oracle x86 Servers Diagnostics and

Troubleshooting Guide for Servers With Oracle

ILOM 4.0.x

 at 

https://www.oracle.com/goto/

x86admindiag/docs

■ Administrative information for the Oracle X8 series

servers

■ Oracle ILOM system event log (SEL) that identifies the

possible source of a problem

Oracle X8 Series Servers Administration Guide

 at

https://www.oracle.com/goto/x86admindiag/
docs

■ Troubleshooting front and back panel status indicators

“Troubleshooting and Diagnostics” in 

Oracle

Server X8-8 Service Manual

Troubleshooting Installation Issues

119

Summary of Contents for X8-8

Page 1: ...Oracle Server X8 8 Installation Guide Part No E93400 02 June 2019 ...

Page 2: ......

Page 3: ...rmation management applications It is not developed or intended for use in any inherently dangerous applications including applications that may create a risk of personal injury If you use this software or hardware in dangerous applications then you shall be responsible to take all appropriate fail safe backup redundancy and other measures to ensure its safe use Oracle Corporation and its affiliat...

Page 4: ...des informations Ce logiciel ou matériel n est pas conçu ni n est destiné à être utilisé dans des applications à risque notamment dans des applications pouvant causer un risque de dommages corporels Si vous utilisez ce logiciel ou ce matériel dans le cadre d applications dangereuses il est de votre responsabilité de prendre toutes les mesures de secours de sauvegarde de redondance et autres mesure...

Page 5: ...ce Requirements 14 Maintenance Space Requirements 14 Environmental Requirements 15 Temperature Guidelines 16 Humidity Guidelines 16 Ventilation and Cooling Requirements 17 Electrical Requirements 18 Facility Power Guidelines 19 Circuit Breaker and UPS Guidelines 19 Grounding Guidelines 20 Agency Compliance 20 Shipping Inventory 21 Tools and Equipment 21 Optional Component Installation 22 PCIe Card...

Page 6: ... Management Pack 38 Unified Extensible Firmware Interface UEFI 39 Installing the Server Into a Rack 41 Installation Prerequisites 41 Safety Precautions 42 ESD Precautions 43 Rack Compatibility 44 Unpack the Server 45 Rackmount Kit Contents 47 Rackmounting the Server 49 Stabilize the Rack 49 Use the Cage Nut Insertion Tool 50 Install Shelf Rails and Back Mounting Brackets 50 Install the Server Into...

Page 7: ...Mode 83 Redirect Host Server Desktop or Storage Devices 83 Access Serial Remote Host Console 86 Troubleshooting Oracle ILOM 86 Reset the Service Processor Using Oracle ILOM 87 Recover the Root Account Password 87 Configuring Storage Drives for Operating System Installation 89 RAID Overview 89 Configuring RAID 91 Supported Storage Devices 91 Configure RAID on Oracle Storage 12 Gb SAS PCIe RAID Host...

Page 8: ...Software Using Oracle Software Delivery Cloud 116 Installing Updates Using Other Methods 117 Oracle Support 118 Troubleshooting Installation Issues 119 Technical Support Information Worksheet 120 Locating the System Serial Number 120 Auto Service Request 121 Site Planning Checklists 123 Preparation Checklists 123 Access Route and Data Center Checklist 123 Data Center Environment Checklist 124 Faci...

Page 9: ...rm the tasks or learn about the concepts in this document Required knowledge Advanced experience troubleshooting hardware installations and configuring operating systems Product Documentation Library Documentation and resources for this product and related products are available at https www oracle com goto x8 8 docs Feedback Provide feedback about this documentation at https www oracle com goto d...

Page 10: ...10 Oracle Server X8 8 Installation Guide June 2019 ...

Page 11: ...trostatic discharge ESD and safety precautions Assemble the required tools and equipment Preparing for Server Installation on page 13 Site Planning Checklists on page 123 3 Review the server features Server Features and Components on page 25 4 Install any separately shipped optional components Oracle Server X8 8 Service Manual 5 Review the server management features Server Management on page 37 6 ...

Page 12: ...perating System on page 106 Oracle Server X8 8 Operating Systems Installation Guide 11 Review procedures for controlling system power Controlling System Power on page 107 12 Review procedures for getting the latest server firmware and software Getting Firmware and Software on page 113 13 Troubleshoot installation issues Troubleshooting Installation Issues on page 119 12 Oracle Server X8 8 Installa...

Page 13: ...ge 17 Electrical Requirements on page 18 Agency Compliance on page 20 Shipping Inventory on page 21 Tools and Equipment on page 21 Optional Component Installation on page 22 PCIe Cards on page 23 Related Information Installation Procedure Overview on page 11 Server Features and Components on page 25 Server Physical Specifications The following table lists Oracle Server X8 8 physical specifications...

Page 14: ...rack unit 5U server For physical dimensions see Server Physical Specifications on page 13 You can install the server into a four post rack cabinet that conforms to ANSI EIA 310 D 1992 or IEC 60279 standards such as Oracle Rack Cabinet 1242 See Rack Compatibility on page 44 The minimum ceiling height for the cabinet is 230 cm 90 inches measured from the true floor or raised floor whichever is highe...

Page 15: ...4 F 21 C to 23 C Note Maximum ambient operating temperature is derated by 1 degree C per every 300 meters elevation beyond 900 meters up to a maximum altitude of 3 000 meters elevation 40 F to 154 F 40 C to 68 C Relative humidity 10 to 90 noncondensing short term 25 F to 113 F 5 C to 55 C 5 to 90 noncondensing but not to exceed 0 024 kg of water per kg of dry air 0 053 lbs water 2 205 lbs dry air ...

Page 16: ... period of time Humidity Guidelines The server ambient relative humidity range of 45 to 50 percent is acceptable for safe data processing operations An ambient relative humidity optimal range of 45 to 50 percent can Help protect computer systems from corrosion problems associated with high humidity levels Provide the greatest operating time buffer in the event of air conditioner control failure He...

Page 17: ...front of the system and 91 4 cm 36 inches in the back Ensure that airflow is unobstructed through the chassis Oracle Server X8 8 uses internal fans that can achieve 100 CFM within the specified range of operating conditions Ensure that ventilation openings such as cabinet doors for both the inlet and exhaust of the server are unobstructed For example Oracle Rack Cabinet 1242 is optimized for cooli...

Page 18: ...imum 23 A 200 to 240 VAC 12 A max per cord Frequency nominal 50 60 Hz Maximum power consumption Single 4 socket 1980 W Dual 4 socket 3950 W Single 8 socket 3880 W Maximum heat output 13 475 BTU Hr Caution Servers must have a reliable power source Damage to the server might occur if the input voltage levels or in input power frequency ranges are exceeded Electrical disturbances such as the followin...

Page 19: ... input does not exceed 80 percent of the branch circuit AC current rating PDU power cords for Oracle racks are 4 meters 13 12 feet long and 1 to 1 5 meters 3 3 to 4 9 feet of the cord might be routed in the rack cabinet The installation site AC power receptacle must be within 2 meters 6 6 feet of the rack Circuit Breaker and UPS Guidelines To prevent failures Ensure that the design of your power s...

Page 20: ...Agency Compliance The server complies with the following specifications Category Relevant Standards Regulations Product Safety UL CSA 60950 1 EN 60950 1 IEC 60950 1 CB Scheme with all country differences EMC Emissions FCC CFR 47 Part 15 ICES 003 EN55022 EN61000 3 2 EN61000 3 3 Immunity EN55024 Certifications North America NRTL European Union EU International CB Scheme HSE Exemption India BSMI Taiw...

Page 21: ...ng material for the agent inspection The carton contains these components Power cords packaged separately with the country kit Rackmount kit containing rack rails mounting brackets screws and Rackmounting Template Start Here document Legal and safety documents Tools and Equipment To install the server you must have the following items Antistatic wrist strap Antistatic mat No 2 Phillips screwdriver...

Page 22: ...dures in Servicing Components in Oracle Server X8 8 Service Manual Supported components and their part numbers are subject to change over time and without notice For the most up to date list review the Oracle System Handbook which is available from the My Oracle Support website Note You must have an Oracle Service contract to access the Oracle System Handbook from My Oracle Support Customers with ...

Page 23: ...ards can be ordered from Oracle and installed on site All PCIe cards must be of a type supported for your server The Dual PCIe Card Carrier DPCC slots are hot pluggable Some PCIe cards require configuration either when you install the server or when you add or change them Review the server product notes for a complete list of supported PCIe cards Supported PCIe Cards in Oracle Server X8 8 Product ...

Page 24: ...24 Oracle Server X8 8 Installation Guide June 2019 ...

Page 25: ...ket or a single 8 socket system The dual 4 socket system is divided into System A and System B The server includes two system module assemblies SMODs accessible from the back panel SMOD0 is associated with System A and SMOD1 is associated with System B System B and SMOD1 are only available in dual 4 socket systems They are inactive in single 4 socket systems and in single 8 socket systems Front Pa...

Page 26: ... controllers per processor Processors with the following capabilities are supported factory installed Intel Xeon 8268 24 core 2 9 GHz 205 W Intel Xeon 8260 24 core 2 4 GHz 165 W Intel Xeon 5218 16 core 2 3 GHz 125 W For the latest information on processor specifications go to the Oracle x86 servers web site and navigate to the Oracle Server X8 8 page http www oracle com technetwork server storage ...

Page 27: ...s SMOD0 only Dual 4 socket servers ports available on SMOD0 and on SMOD1 Each SMOD provides One RJ 45 serial management SER MGT Ethernet port One 10 100 1000BASE T RJ 45 Oracle Integrated Lights Out Manager ILOM service processor SP network management NET MGT Ethernet port Four 10GBASE T RJ 45 Gigabit Ethernet GbE ports labeled NET0 through NET3 USB ports Single 4 socket and single 8 socket server...

Page 28: ...ssible 3060W power supplies Cooling fans All fans operate in all configurations Eight 80mm hot swappable redundant fan modules at chassis front Each power supply has its own redundant fans that operate when the power supply is active Operating systems and virtualization software Each server system supports its own OS Refer to the server Product Notes for supported OS release information Oracle Ser...

Page 29: ... page 33 4 System A and System B Front indicator module FIM See Front Indicator Module on page 31 5 System A Fan modules 0 1 2 and 3 See Fan Module Controls and Indicators on page 33 6 System B Fan modules 3 4 5 and 6 See Fan Module Controls and Indicators on page 33 Note All System B components are inactive in single 4 socket systems except for the fans Back Panel Features The components on the b...

Page 30: ... and the location of status indicators LEDs connectors and PCIe slots For information on how to interpret the status indicators LEDs refer to the Troubleshooting and Diagnostics in Oracle Server X8 8 Service Manual Callout Assignment Description 1 System B HDD SSD bays See Storage Drive Controls and Indicators on page 35 Top row 3 1 Bottom row 2 0 2 System B SMOD1 See SMOD Status Indicators and Bu...

Page 31: ...cators on page 33 8 System B AC power inlets 0 and 1 See Power Supply Controls and Indicators on page 33 Front and Back Panel Components The following topics describe the indicators buttons and ports on Oracle Server X8 8 front and back panel accessible components Front Indicator Module on page 31 Power Supply Controls and Indicators on page 33 Fan Module Controls and Indicators on page 33 SMOD St...

Page 32: ...cator 9 System B On Standby button 10 System B SP OK indicator 11 System A System Overtemperature Warning indicator 12 System A Chassis rear Fault Service Required indicator 13 0 through 3 System A 4 through 7 System B CMOD Fault Service Required indicators 0 8 from left to right 14 System B System Overtemperature Warning indicator 15 System B Chassis rear Fault Service Required indicator Note SMO...

Page 33: ...d the related controls and indicators see Controlling System Power on page 107 Callout Description 1 Service Required Locator indicator 2 System OK indicator power to host is OK 3 AC OK indicator AC input power is OK 4 Release latch Fan Module Controls and Indicators The following figure shows the controls and indicators on the fan module Server Features and Components 33 ...

Page 34: ... Indicators and Buttons The following figure shows the indicators buttons and ports on an SMOD For single 4 socket systems the indicators on SMOD1 are inactive For single 8 socket systems the SMOD1 indicators are still active but the system level indicators remain inactive 34 Oracle Server X8 8 Installation Guide June 2019 ...

Page 35: ... has no power 5 SMOD Service Required indicator Indicates a system module SMOD fault 6 SMOD OK indicator Steady on if SMOD is operating blinks while SMOD is booting off if SMOD has no power 7 HBA Service Required indicator Indicates a host bus adapter HBA fault 8 NET0 NET1 NET2 and NET3 ports Note For details on system power and the related controls and indicators see Controlling System Power on p...

Page 36: ...Callout Description 1 OK indicator 2 Service Required fault indicator 3 Ready to Remove indicator 4 Storage drive release button 5 Storage drive lever 6 Drive type and capacity labels 36 Oracle Server X8 8 Installation Guide June 2019 ...

Page 37: ...r managing a single server Tool Link Type and Environment Function Oracle Integrated Lights Out Manager ILOM on page 38 Preinstalled service processor SP with integrated firmware No installation required Some initial configuration is required Operates independently of the host Provides a web interface and a command line interface CLI Configure and manage server components locally or remotely Conne...

Page 38: ...s on the server SP and allows you to monitor and manage server components The software functions include Configuring network information Viewing and editing hardware configurations for the SP Monitoring vital system information and viewing logged events Managing Oracle ILOM user accounts You can access the server SP in either of the following ways Log In to Oracle ILOM Using a Local Serial Connect...

Page 39: ... Management shell For more details about Oracle Hardware Management Pack refer to the Oracle Hardware Management Pack Documentation Library at https www oracle com goto ohmp docs Unified Extensible Firmware Interface UEFI Oracle Server X8 8 supports the Unified Extensible Firmware Interface UEFI UEFI provides an interface between system firmware and all supported operating systems With UEFI BIOS y...

Page 40: ...40 Oracle Server X8 8 Installation Guide June 2019 ...

Page 41: ... guide the term rack means either an open rack or a closed cabinet Installation Prerequisites on page 41 Safety Precautions on page 42 ESD Precautions on page 43 Rack Compatibility on page 44 Unpack the Server on page 45 Rackmounting the Server on page 49 Related Information Installation Procedure on page 11 Preparing for Server Installation on page 13 Installation Prerequisites Before you start t...

Page 42: ...tom up so that the rack does not become top heavy and tip over Deploy your rack anti tilt bar to prevent the rack from tipping during equipment installation Caution Lifting equipment Oracle Server X8 8 weighs 114 kg 250 lbs Only use a mechanical lift to lift and mount the server into the rack enclosure Caution Communicate instructions When performing a two person procedure communicate your intenti...

Page 43: ... Maintain reliable earthing of rackmounted equipment Pay particular attention to supply connections other than direct connections to the branch circuit for example use of power strips The following table shows images that appear on the equipment to provide additional warnings Warning Image Description Do not place your hand in a place where you might receive an electric shock Do not lift the serve...

Page 44: ...uirement Structure Four post rack mounting at both front and back with 9 5mm square holes Two post racks are not compatible Rack horizontal opening and unit vertical pitch Conforms to ANSI EIA 310 D 1992 or IEC 60297 standards Distance between front and back mounting planes Minimum 61 cm and maximum 91 5 cm 24 inches to 36 inches Clearance depth in front of front mounting plane Distance to front c...

Page 45: ...dynamic load 1005 kg 2215 lbs Note Depth is measured from front door handle to back door handle Related Information Preparing for Server Installation on page 13 Unpack the Server Use these instructions to remove the server from its container and inventory the contents Before You Begin This procedure requires a mechanical lift Caution Equipment damage or personal injury The server is heavy Do not a...

Page 46: ...Unpack the Server The following figure shows the contents of the shipping container 46 Oracle Server X8 8 Installation Guide June 2019 ...

Page 47: ...nserts a Fold the corrugated flap down to release the front foam insert b Remove the front and back inserts 6 Unwrap the antistatic wrapper from the server 7 To remove the server from the pallet insert the blades of the lift in the gap between the server and the pallet For rack mounting instructions see Rackmounting the Server on page 49 Next Steps Install Shelf Rails and Back Mounting Brackets on...

Page 48: ...g spacers 2 Left and right back mounting brackets 3 Left and right shelf rails 4 Rackmounting Template 5 Bag containing 10 M6 cage nuts and 12 M6 x 15 screws Related Information Rack Compatibility on page 44 48 Oracle Server X8 8 Installation Guide June 2019 ...

Page 49: ...e rack cabinet s anti tilt legs or anti tilt bar which are located at the bottom front of the rack cabinet Caution To reduce the risk of personal injury stabilize the rack cabinet and extend all anti tilt devices before installing the server 3 If the rack includes leveling feet beneath the rack cabinet to ensure that the rack stands upright on an uneven floor extend these leveling feet fully downw...

Page 50: ...flat screwdriver instead For cage nut locations see Install Shelf Rails and Back Mounting Brackets on page 50 1 Hook the side lip of a cage nut in one of the rail holes 2 Insert the tip of the cage nut insertion tool through the rail hole and hook the other lip of the cage nut 3 Using the insertion tool pull the cage nut through the hole until the top lip snaps into place Install Shelf Rails and B...

Page 51: ...it with no gaps 3 Install the two spacers in back rack rails Studs on the spacers fit into the oval holes on the inside of the back rack rail Align the bottom of the spacer with the bottom of the system rack space 4 Use the alignment template to install cage nuts a Align the template with the holes where you intend to place the server Installing the Server Into a Rack 51 ...

Page 52: ... in each front rail and three cage nuts in each back rail Note The front of the server has four screws per side When you place the server in the rack the top two screws attach to the cage nuts that you install in the rack rails The bottom screws pass through the holes in the rack and fasten to the shelf rails To use the cage nut insertion tool see Use the Cage Nut Insertion Tool on page 50 5 Insta...

Page 53: ... b Insert the studs 1 into the holes on the rack and then press the front tab 2 and back tab 3 to open the latch and fasten the shelf rail to the rack 6 Attach the back mounting brackets a Align each bracket so that the flanges go over the top of the server b Use two screws to fasten each bracket to the rack Installing the Server Into a Rack 53 ...

Page 54: ...o that later in the procedure Install the Server Into the Rack on page 54 Next Steps Install the Server Into the Rack on page 54 Install the Server Into the Rack 1 Use a lift to raise the server to its position in the rack 54 Oracle Server X8 8 Installation Guide June 2019 ...

Page 55: ...during equipment installation Caution Personal injury or equipment damage Be sure the server is firmly supported by the shelf rails before releasing it from the lift 2 Slowly slide the server into position on the shelf rails Do not remove support from the lift until the server is fully supported by the shelf rails 3 Using a No 2 Phillips screwdriver use eight M6 screws to attach the front of the s...

Page 56: ...om screws attach to threaded holes in the shelf rails 4 Press the back mounting brackets against the server and tighten the screws Related Information Install Shelf Rails and Back Mounting Brackets on page 50 Connecting Cables and Applying Power on page 57 56 Oracle Server X8 8 Installation Guide June 2019 ...

Page 57: ...tion Procedure Overview on page 11 Using Oracle Integrated Lights Out Manager ILOM on page 73 Cabling Requirements Read the following cable requirements for connecting the server Minimum cable connections for the server At least one server on board Ethernet network connection NET port See Ethernet Ports on page 62 Serial management port SER MGT Service processor SP local connection for Oracle ILOM...

Page 58: ...e server Ethernet interfaces operate at 100 Mbit sec 1000 Mbit sec and 10 000 Mbit sec See Ethernet Ports on page 62 USB Ports USB ports support hot plugging You can connect and disconnect USB cables and peripheral devices while the server is running without affecting server operations See USB Ports on page 60 AC power cables The server includes four power supply connectors one for each power supp...

Page 59: ...System B on dual 4 socket systems System A on single 8 port systems Dual 4 socket systems only 4 NET0 NET1 NET2 and NET3 ports on dual 4 socket and single 8 socket systems Unused on single 4 socket systems See Ethernet Ports on page 62 System B SMOD1 Dual 4 socket and single 8 socket systems 5 Net management port NET MGT See NET MGT Ports on page 61 System A SMOD0 All systems 6 Serial management p...

Page 60: ...or a single 4 socket system the USB port on SMOD0 connects to System A and the USB port on SMOD1 is inactive For a dual 4 socket system the USB port on SMOD0 connects to System A and the USB port on SMOD1 connects to System B For a single 8 socket system both USB ports connect to System A See the location of the USB ports at Back Panel Connectors and Ports on page 58 Each USB port supplies 5V outp...

Page 61: ... The NET MGT port uses an RJ 45 cable for a 10 100 1000 BASE T connection Each SMOD has a NET MGT RJ 45 port located on the back panel It provides an optional Ethernet connection to the Oracle ILOM SP The NET MGT port on SMOD1 is only active in dual 4 socket systems The NET MGT port is configured by default to use Dynamic Host Configuration Protocol DHCP If your network does not use a DHCP server ...

Page 62: ... of these ports to connect the server to the network The Ethernet port uses an RJ 45 cable for a 10 100 1000BASE T connection The ports on SMOD1 are not active in single 4 socket systems Note To achieve 10 GbE network speeds use Category 6 or better cables and network devices that support 1000BASE T networks Indicators for RJ 45 ports are located above each port and display Link Activity left and ...

Page 63: ...unicate with the SP you need a terminal a terminal server or a laptop running terminal emulation software Set up the terminal device to communicate using 9600 baud 8 bit no parity and 1 stop bit For information see Log In to Oracle ILOM Using a Local Serial Connection on page 75 On the rear panel use an RJ 45 to DB9 crossover cable or a standard RJ 45 cable with an adapter to set up a null modem c...

Page 64: ... Library at https www oracle com goto ilom docs Connect Cables and Power Cords This procedure uses a terminal or terminal emulator to establish a first time connection to the Oracle ILOM command line interface CLI through the serial management port SER MGT and then powers on the server For single 4 socket and single 8 socket systems complete these steps for system A only For dual 4 socket systems ...

Page 65: ...to the server The server goes into Standby power mode and the Oracle ILOM service processor initializes when the AC power cables are connected to the power source System messages might be lost after 60 seconds if the server is not connected to a terminal PC or workstation Note Oracle ILOM will signal a fault on any installed power supply that is not connected to an AC power source since it might i...

Page 66: ... are lit the green SP OK LED is steady on and the System OK LED flashes slowly 2 Choose one of the following methods to apply Main power to a server On Standby button When physically at the system press the On Standby button on the front of each server The green System OK indicator LED is steady on and the server is in Main power mode Oracle ILOM serial connection with an attached terminal device ...

Page 67: ...wing actions occur The green System OK LED on the server front panel flashes slowly indicating that the host is booting The green System OK LED lights steady on when the host is fully booted and the server is in Main power mode d Connect to the host console type start HOST console The serial management port SER MGT output is automatically routed to the server s host serial local console When using...

Page 68: ...LOM login screen appears b Type your user name and password and click Log In The Summary Information page appears indicating you have successfully logged in to Oracle ILOM For example 68 Oracle Server X8 8 Installation Guide June 2019 ...

Page 69: ... the Turn On button for the Power State The host boots and the server enters Main power mode The following actions occur The green System OK LED on the server front panel flashes slowly indicating that the host is booting The green System OK LED lights steady on when the host is fully booted and the server is in Main power mode d Confirm that the server successfully enters Main power mode When the...

Page 70: ... changeme The Oracle ILOM command prompt appears Note To prevent unauthorized access to Oracle ILOM create user accounts for each user For details refer to the Oracle Integrated Lights Out Manager ILOM 4 0 Documentation Library at http www oracle com goto ilom docs c Power on the server to Main power mode type start System Are you sure you want to start System y n y The host boots and the server e...

Page 71: ...Power On the Server For more information about powering on the server see Power On the Server on page 66 For dual 4 socket systems repeat these steps for SMOD1 Connecting Cables and Applying Power 71 ...

Page 72: ...72 Oracle Server X8 8 Installation Guide June 2019 ...

Page 73: ...age 86 For information about Oracle ILOM features refer to the Oracle Integrated Lights Out Manager ILOM 4 0 Documentation Library at https www oracle com goto ilom docs Connecting to Oracle ILOM You can connect to Oracle ILOM using one of these methods Serial connection to SER MGT port CLI only For information see Log In to Oracle ILOM Using a Local Serial Connection on page 75 Dedicated remote n...

Page 74: ...ssors memory PCIe devices storage drives and power supplies Two back panel external connections NET MGT port Ethernet connection and SER MGT port RJ 45 serial management connection Interfaces Web browser interface Command line interface CLI available over SSH or through a direct connection to the SER MGT port SNMP v3 interface Related Information Oracle Integrated Lights Out Manager ILOM 4 0 Docum...

Page 75: ...refer to the Oracle Integrated Light Out Manager ILOM Documentation library at https www oracle com goto ilom docs Note To prevent unauthorized access to Oracle ILOM create a user account for each user For details refer to the Oracle Integrated Lights Out Manager ILOM 4 0 Documentation Library at https www oracle com goto ilom docs 1 Ensure that the server is cabled for a local serial connection t...

Page 76: ... an Oracle ILOM user account with Administrator privileges For information about how to change the root password refer to the Oracle Integrated Light Out Manager ILOM Documentation library at https www oracle com goto ilom docs Note To prevent unauthorized access to Oracle ILOM create user accounts for each user For details refer to the Oracle Integrated Lights Out Manager ILOM Documentation Libra...

Page 77: ...ost Where username is the user name of an Oracle ILOM account with Administrator privileges and hostname is either the IP address or hostname when using DNS of the server SP The Oracle ILOM password prompt appears Password b At the Oracle ILOM password prompt type your password and press Enter Password changeme Oracle ILOM displays the default command prompt indicating that you successfully logged...

Page 78: ...work environment IPv4 configurations DHCP is enabled by default allowing a DCHP server on the network to automatically assign network settings to the service processor IPv6 configurations IPv6 stateless auto configuration is enabled by default allowing an IPv6 router on the network to assign the network settings In a typical configuration you accept the default settings However if you want to modi...

Page 79: ...ew the assigned IPv4 and IPv6 network settings on the SP perform the following For IPv4 type show SP network For IPv6 type show SP network ipv6 b To view the descriptions about each IPv4 and IPv6 network property perform the following For IPv4 type help SP network For IPv6 type help SP network ipv6 c To modify the IPv4 and IPv6 network properties on the SP issue the set command IPv4 Example set SP...

Page 80: ...ts an IPv4 only network connection d To commit the IPv4 and IPv6 pending network changes in Oracle ILOM type set SP network commitpending true Note All user sessions on the SP are terminated upon committing the IP network property changes To log back in to Oracle ILOM use the newly assigned SP IP address Test the IPv4 or IPv6 Network Configuration Use either the Oracle ILOM web interface or CLI to...

Page 81: ...Ping of ip_address succeeded message appears below the Destination field in the Network Configuration Test screen d Type the IPv4 or IPv6 test destination address in the Destination field and click Test From the Oracle ILOM CLI a At the CLI prompt type the show command to view the network test targets and properties For example the following output shows the test target properties show SP network ...

Page 82: ...ILOM Remote System Console Plus to remotely redirect a host server desktop or a host server storage device Connecting to the host console through Oracle ILOM enables you to perform actions as if you were at the host Connect to the host to perform the following tasks Access the server BIOS Setup Utility remotely Install an operating system on the server Configure an operating system on the server C...

Page 83: ...Systems Mouse Mode Windows Server Absolute Oracle Linux 7 Absolute Oracle VM Not applicable VMware ESXi Software Not applicable For more information about selecting a mouse mode refer to the Oracle ILOM Administrator s Guide for Configuration and Maintenance Firmware Release 4 0 x at https www oracle com goto ilom docs To set the Mouse mode perform the following steps 1 Log in to the Oracle ILOM w...

Page 84: ... 2 To launch the Oracle ILOM Remote System Console Plus application click Remote Control Redirection and click the Launch Remote Console button The following events can occur If this is the first time launching the Oracle ILOM Remote System Console Plus application a prompt to launch the Java web start program appears Follow the instructions provided in the prompt to continue launching the Oracle ...

Page 85: ... full control privileges the option for Take Full Control is disabled in the KVMS menu b Click Storage in the KVMS menu The Storage Device dialog box appears c To add a storage image such as a DVD image to the Storage Device dialog box click Add d Browse to the image file that you want to add and then click Select e To redirect storage media select a storage media entry in the Storage Device dialo...

Page 86: ...nnection on page 75 1 Log in to the Oracle ILOM CLI using an account with Administrator privileges For instructions see Connecting to Oracle ILOM on page 73 2 At the Oracle ILOM prompt type start HOST console The serial console output appears on the screen Note If the serial console is in use stop and restart it using the stop HOST console command followed by the start HOST console command 3 To re...

Page 87: ...er the Root Account Password System administrators can recover the preconfigured Oracle ILOM local root account or the password for the local root account by using the preconfigured Oracle ILOM default password To recover the root account password you need a local serial management port SER MGT connection to Oracle ILOM In addition if the Physical Presence State is enabled the default in Oracle IL...

Page 88: ...appears 4 At the Oracle ILOM prompt type the password for the default user account defaultpassword 5 Reset the account password or re create the root account For more information refer to Configuring Local User Accounts in the Oracle ILOM Administrator s Guide for Configuration and Maintenance Firmware Release 4 0 x at https www oracle com goto ilom docs 88 Oracle Server X8 8 Installation Guide Ju...

Page 89: ...n more about this HBA refer to the Oracle Storage 12 Gb s SAS PCIe RAID HBA Internal Installation Guide at https docs oracle com cd E87591_01 index html View Installed Oracle Flash Accelerator F640 PCIe Cards in BIOS Setup Utility on page 103 Oracle Flash Accelerator F640 PCIe Cards should be ready to install an OS without any additional configuration You can use the BIOS Setup Utility to see a li...

Page 90: ...ctions in your operating system documentation Note the following conditions Your server might have other storage devices where you can install an OS as well These might or might not support or require RAID however if you do configure a RAID volume on these devices you must do so before installing an OS For instructions refer to the documentation for the device and Oracle Server X8 8 Operating Syst...

Page 91: ...oy any data or OS image on the affected drives you should back up any data on the drive and you should create the volume before installing an OS on it Supported Storage Devices Your server might be equipped with one of the following storage devices Internal host bus adaptor HBA PCIe card and a combination of hard disk drives HDDs and solid state drives SSDs Oracle Storage 12 Gb SAS PCIe RAID Host ...

Page 92: ...the Oracle ILOM web interface b Navigate to Host Management Host Control c Select BIOS from the drop down list and select Save This causes the server to boot to BIOS on the next boot 2 Access a system console For more information see Redirect Host Server Desktop or Storage Devices on page 83 and refer to Oracle X8 Series Servers Administration Guide at https www oracle com goto x86admindiag docs 3...

Page 93: ...reens in this procedure are examples What you actually see might differ depending on your system s equipment and configuration 4 On the BIOS Setup Utility screen select the Advanced tab select Avago MegaRAID Configuration Utility and press Enter Configuring Storage Drives for Operating System Installation 93 ...

Page 94: ...Configure RAID on Oracle Storage 12 Gb SAS PCIe RAID Host Bus Adapter Internal 16 Port 5 From the ACTIONS menu select Configure and press Enter 94 Oracle Server X8 8 Installation Guide June 2019 ...

Page 95: ...Configure RAID on Oracle Storage 12 Gb SAS PCIe RAID Host Bus Adapter Internal 16 Port 6 Select Create Virtual Drive and press Enter Configuring Storage Drives for Operating System Installation 95 ...

Page 96: ...Configure RAID on Oracle Storage 12 Gb SAS PCIe RAID Host Bus Adapter Internal 16 Port The Create Virtual Drive menu appears 96 Oracle Server X8 8 Installation Guide June 2019 ...

Page 97: ...CIe RAID Host Bus Adapter Internal 16 Port 7 Set the RAID level Choose Select RAID level specify the supported RAID level and press Enter 8 Navigate to Select Drives and press Enter Configuring Storage Drives for Operating System Installation 97 ...

Page 98: ...drive that you want to include in the RAID volume do the following a Use the arrow keys to navigate to the drive b Use the arrow keys to navigate to the Enabled or Disabled field associated with the drive and press Enter c In the pop up window select Enabled and press Enter 98 Oracle Server X8 8 Installation Guide June 2019 ...

Page 99: ...Configure RAID on Oracle Storage 12 Gb SAS PCIe RAID Host Bus Adapter Internal 16 Port The drive is now listed as Enabled Configuring Storage Drives for Operating System Installation 99 ...

Page 100: ...op up Note You can navigate to the bottom of the list and select Check All to enable all drives or Uncheck All to disable them 10 Select Apply Changes and press Enter The RAID volume is created with the drives you specified and the Confirmation page is displayed 100 Oracle Server X8 8 Installation Guide June 2019 ...

Page 101: ...re information on performing this procedure refer to 12Gb s MegaRAID SAS Software User Guide at https docs broadcom com docs pub 005110 11 To return to the Create Virtual Drive Advanced menu press ESC 12 Select Save Configuration Configuring Storage Drives for Operating System Installation 101 ...

Page 102: ...guration select Yes 15 To verify that the RAID volume was created a Press ESC to exit from the Avago MegaRAID Configuration Utility and to return to the Configuration Utility menu b Navigate to the View Drive Group Properties menu and press Enter c Review the logical drive information on the page that is displayed 102 Oracle Server X8 8 Installation Guide June 2019 ...

Page 103: ...controllers two per card are visible to an OS installer program Note Each Oracle Flash Accelerator F640 PCIe Card supports two 3 2TB drives each with its own controller These appear in the BIOS Setup Utility and in OS installation programs as two separate 3 2TB drives 1 Configure the server for a one time boot to BIOS a Access the Oracle ILOM web interface b Navigate to Host Management Host Contro...

Page 104: ...l and in the Select Action list box select Power On Click Save and then click OK From the Oracle ILOM CLI type reset System The power on self test POST sequence begins The system boots to the BIOS Setup Utility 4 When prompted in the BIOS screen press F2 Ctrl E from a serial connection to launch the BIOS Setup Utility Note The steps and screens in this procedure are examples What you actually see ...

Page 105: ...View Installed Oracle Flash Accelerator F640 PCIe Cards in BIOS Setup Utility 6 Select NVMe Configuration and press Enter Configuring Storage Drives for Operating System Installation 105 ...

Page 106: ...lash Accelerator F640 PCIe Cards appears Installing an Operating System For details on installing an operating system on Oracle Server X8 8 refer to the Oracle Server X8 8 Operating Systems Installation Guide 106 Oracle Server X8 8 Installation Guide June 2019 ...

Page 107: ...the AC power cords are disconnected All indicators are off The server is disconnected from all power sources Disconnect all four power cords to completely remove power Caution Equipment damage Do not disconnect power cords when systems are in Main power mode Place all systems in Standby power mode before disconnecting power cords Standby power When the server is in Standby power mode the service p...

Page 108: ...e following procedures Power Off the Host Using the On Standby Button on page 108 Power On the Host Using the On Standby Button on page 109 Power the Host On and Off Using Oracle ILOM on page 109 Power Off the Host Using the On Standby Button For dual 4 socket systems you can complete this action for both servers 1 Locate the On Standby button for the corresponding server on the system front panel...

Page 109: ...ower mode Host is powered off but the SP is powered on Power supplies are connected to a power source AC OK power supply indicators illuminate SP OK indicator is steady on System OK status indicator blinks slowly See front and back panels in Server Features and Components on page 25 2 Locate and press the On Standby buttons on the front panel FIM The front panel includes buttons for System A and S...

Page 110: ...r while keeping power applied to system components such as storage drives Graceful Reset Gracefully shut down the host operating system before you power cycle the server Immediate Power Off Directly shut down the power to the server Graceful Shutdown and Power Off Gracefully shut down the host operating system before you shut down the power to the server Power On Apply full power to the system Pow...

Page 111: ...ting the server causes any unsaved data on the server to be lost Reset the Server Using Oracle ILOM 1 Log in to the Oracle ILOM web interface or command line interface CLI using an account with admin a role privileges 2 To reset the server From the web interface a In the left pane click Host Management Power Control and select Reset from the Select Action list box b Click Save and click OK to rese...

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Page 113: ...d periodically These updates are made available as system software releases Each software release contains a set of downloadable files patches that include firmware software drivers tools and utilities for the server All of these files have been tested together and verified to work with your server Update your server firmware and software as soon as possible after a new software release becomes av...

Page 114: ...117 Software Releases Software releases on My Oracle Support are grouped by product family such as Oracle Server the product specific server and the software release version A software release contains all the updated software and firmware for your server as a set of downloadable files patches including firmware drivers tools or utilities all tested together to be compatible with your server Each ...

Page 115: ...ostics Includes Oracle VTS diagnostics image You need the Oracle VTS diagnostics image Getting Updates From My Oracle Support You can obtain updated firmware and software from the My Oracle Support web site For information see Download Firmware and Software Updates From My Oracle Support on page 115 Download Firmware and Software Updates From My Oracle Support 1 Go to the My Oracle Support web sit...

Page 116: ...nel contains several action options including the ReadMe Download and Add to Plan options For information about the Add to Plan option on the Add to Plan button click the down arrow and select Why use a plan 9 To review the ReadMe file for this patch click ReadMe 10 To download the patch for the software release click Download and in the File Download dialog box click the patch zip file name The p...

Page 117: ...check box next to the item s you want to download and select Continue 5 On the terms and restrictions page select the check box to accept the terms and restrictions and select Continue 6 In the list of downloadable files select the files you want to download and click Download All 7 Follow the prompts to complete the download Installing Updates Using Other Methods In addition to using My Oracle Su...

Page 118: ... https www oracle com goto ohmp docs Oracle ILOM Use the Oracle ILOM web interface or command line interface to update Oracle ILOM and BIOS firmware For information refer to the Oracle Integrated Lights Out Manager ILOM 4 0 Documentation Library at https www oracle com goto ilom docs Oracle Support If you need help getting firmware or software updates call Oracle Support Refer to Oracle Support Co...

Page 119: ...ps support oracle com The following table lists diagnostic and troubleshooting related procedures and references that can assist you with resolving server issues Description Reference Link x86 servers diagnostics Runtime and firmware based tests Oracle ILOM procedures UEFI diagnostics tests to exercise the system and isolate subtle and intermittent hardware related problems Oracle x86 Servers Diag...

Page 120: ... model Operating system System serial number See Locating the System Serial Number on page 120 Peripherals attached to the system Superuser password Summary of the problem and the work being done when the problem occurred IP address Server name system host name Network or Internet domain name Proxy server configuration Email address and phone number for you and a secondary contact Street address w...

Page 121: ...ion downloadable from My Oracle Support at https support oracle com For instructions on downloading the ASR software when logged into My Oracle Support refer to Oracle Auto Service Request knowledge article doc ID 1185493 1 When a hardware fault is detected Oracle ASR opens a service request with Oracle automatically and transfers electronic fault telemetry data to help expedite the diagnostic pro...

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Page 123: ...6 Auto Service Request Checklist on page 127 Logistics Checklist on page 127 Access Route and Data Center Checklist Review the following facility requirements before installing the server Data Center Room Considerations Yes No N A Comment Has the access route been checked for clearances of the packaged equipment Do all the doors and entry ways conform to the width and height requirements for trans...

Page 124: ...g checklist to ensure that the data center environment requirements are met for the server Data Center Environment Considerations Yes No N A Comment Does the computer room air handling meet temperature and humidity requirements Does the installation floor layout satisfy the ventilation requirements Will the equipment be positioned so that the exhaust air of one rack does not enter the air intake o...

Page 125: ... frequency meet the equipment specifications Will system power be delivered from two separate grids Is there a UPS to power the equipment Do you have the minimum required power sources to support the power load for the new hardware Use kilowatt kW kilovolt kVA to express power load Related Information Electrical Requirements on page 18 Rackmount Checklist Complete the following checklist prior to ...

Page 126: ...customer provide an equivalent pair of PDUs Can the customer provide two PDUs with capacity of 110kVA per PDU Can the customer provide a single PDU and its circuits to support the power requirements in case one PDU fails Can the customer ensure power loads are evenly distributed across all circuits of a single PDU Can the customer provide appropriate power drops for the PDUs Related Information In...

Page 127: ...u have the Technical Contact information for Auto Service Request This information should include the first name last name and e mail address of the contact Related Information Auto Service Request on page 121 Logistics Checklist Complete the following checklist to ensure that the logistics requirements are met for the data center in which the server will be installed Logistics Checklist Considera...

Page 128: ...all the hardware Are you prepared for uncrating and trash removal Are there any restrictions on delivery and trash removal Are there any restrictions on delivery truck length width or height Are cardboard boxes and other packing material allowed in the computer room Is there a time constraint on dock access If yes then provide time constraints Is tail lift required on delivery carrier to unload th...

Page 129: ...rts location 58 cabling 64 cabling required cable connections 57 cards PCIe 23 checklist access route 123 Auto Service Request 127 data center environment 124 facility power 125 logistics 127 rackmount 125 safety 126 circuit breaker UPS guidelines 19 clearance airflow 17 components 25 connector locations back panel 58 connectors 25 connectors location back panel 29 front panel 28 console device re...

Page 130: ...ceiving and unpacking 14 temperature 16 ventilation 17 H Hardware Management Pack documentation 118 overview 38 118 host console accessing 86 hot plugging USB ports 57 humidity guidelines 16 I immediate power off 108 109 indicators LEDs back panel 29 front panel 28 installation optional components 22 installation prerequisites 41 installation task overview 11 installing server ESD precautions 43 o...

Page 131: ...he server 111 resetting the service processor 87 troubleshooting 86 Oracle ILOM interfaces connection 73 IPMI 74 SNMP v3 74 SSH command line 74 web browser 74 P PCIe cards 23 physical specifications 13 pinouts Ethernet ports 62 NET MGT port 61 SER MGT port 60 ports 25 cable 58 Ethernet 63 76 NET MGT 63 76 SER MGT 64 USB 57 power button 108 main 107 standby 107 state 107 power cords 64 power on the...

Page 132: ...ntory contents 21 shipping inventory checking for damage 21 single server management tools 37 site planning checklist access route 123 Auto Service Request 127 data center environment 124 facility power 125 logistics 127 rackmount 125 safety 126 site planning checklists 123 SMOD back panel 29 LEDs 31 34 SNMP v3 interface 74 software release packages 114 space requirements server back 14 front 14 s...

Page 133: ...ID in 92 overview 39 unpacking guidelines 14 45 USB ports 57 output power 60 pinouts 60 V ventilation and cooling 17 ventilation guidelines 17 voltage 18 W web browser interface 74 Oracle ILOM 76 worksheet support 120 133 ...

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