Technical Support Information Worksheet
Description
Reference Link
■ Managing server hardware faults using the Oracle ILOM
Fault Management Shell
“Identify Hardware Faults (Oracle ILOM)” in
Oracle Server X8-8 Service Manual
Technical Support Information Worksheet
If the troubleshooting information does not solve your problem, use the following table to
collect information that you need to communicate to Oracle Service.
System Configuration Information
Needed
Your Information
Service contract number
System model
Operating system
System serial number
See
.
Peripherals attached to the system
Superuser password
Summary of the problem and the work
being done when the problem occurred
IP address
Server name (system host name)
Network or Internet domain name
Proxy server configuration
Email address and phone number for
you and a secondary contact
Street address where the system is
located
Locating the System Serial Number
When you ask for service on your system, you might need to have your server serial number.
Record this number for future use. Use one of the following methods to locate your server serial
number:
120
Oracle Server X8-8 Installation Guide • June 2019
Summary of Contents for X8-8
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