Oracle X8-8, Installation Manual

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Auto Service Request
■
On the front panel of the server, look to the left side of the chassis and below the status
LEDs.
■
Locate the Customer Information Sheet (CIS) attached to your server packaging. This sheet
includes the serial number.
■
From the Oracle ILOM web interface, go to the System Information → Summary
Information page in the Oracle ILOM web interface.
■
From the Oracle ILOM CLI, type
show /System
.
Auto Service Request
Oracle Auto Service Request (ASR) is a feature provided to customers who have Oracle
Premier Support. Oracle ASR is the fastest way to restore system availability if a hardware
fault occurs. Oracle ASR software is secure and customer installable, with the software and
documentation downloadable from My Oracle Support at
https://support.oracle.com
. For
instructions on downloading the ASR software when logged into My Oracle Support, refer to
"Oracle Auto Service Request" knowledge article (doc ID 1185493.1).
When a hardware fault is detected, Oracle ASR opens a service request with Oracle
automatically and transfers electronic fault telemetry data to help expedite the diagnostic
process. Oracle diagnostic capabilities then analyze the telemetry data for known issues and
delivers immediate corrective actions. For security, the electronic diagnostic data sent to Oracle
includes only what is needed to solve the problem. The software does not use any incoming
Internet connections and does not include any remote access mechanisms.
For more information about Oracle ASR, go to:
https://www.oracle.com/support/premier/
auto-service-request.html
Troubleshooting Installation Issues 121