Oracle X7-2, Installation Manual

Page: 135 / 148

Resources for Troubleshooting and Diagnostics
Technical Support Information Worksheet
If the troubleshooting information does not solve your problem, use the following table to
collect information that you need to communicate to Oracle Service.
System Configuration Information Needed Your Information
Service contract number
System model
Operating system
System serial number (For instructions for locating
this number, see “Locating the System Serial
Number” on page 135 .)
Peripherals attached to the system
Email address and phone number for you and a
secondary contact
Street address where the system is located
Superuser password
Summary of the problem and the work being done when
the problem occurred
IP address
Server name (system host name)
Network or Internet domain name
Proxy server configuration
Locating the System Serial Number
When you ask for service on your system, you might need to have your server serial number.
Record this number for future use. Use one of the following methods to locate your server serial
number:
■
On the front panel of the server, look to the left side of the chassis and below the status
LEDs.
■
Locate the Customer Information Sheet (CIS) attached to your server packaging. This sheet
includes the serial number.
■
From the Oracle ILOM web interface, go to the System Information → Summary
Information page in the Oracle ILOM web interface.
■
From the Oracle ILOM CLI, type
show /System
.
Troubleshooting Installation Issues 135