Oracle X7-2, Service Manual

Page: 47 / 312

Getting Help
System Configuration
Information Needed
Your Information
Service contract number
System model
Operating environment
System serial number
Peripherals attached to the system
Email address and phone number
for you and a secondary contact
Street address where the system is
located
Superuser password
Summary of the problem and
the work being done when the
problem occurred
Other Useful Information
IP address
Server name (system host name)
Network or internet domain name
Proxy server configuration
Related Information
■
“Locating the Chassis Serial Number” on page 47
Locating the Chassis Serial Number
You might need your server serial number when you ask for service on your system. Record
this number for future use. Use one of the following resources or methods to locate your server
serial number.
■
The serial number is located on the Radio-frequency Identification (RFID) label on the
bottom left side of the front panel bezel, below the general status LEDs.
For illustrations of the server front panel, see
“About Controls and Connectors” on page 16 .
■
The serial number is recorded on a label that is attached to the top-front surface of the
system.
■
The serial number is recorded on the yellow Customer Information Sheet (CIS) that is
attached to your server packaging.
Troubleshooting and Diagnostics 47