Oracle 21C, Manual

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Oracle Field Service
Using Core Application
Chapter 2
Dispatcher Activities
6. To move an activity to a bucket, drag and drop it to the required bucket in the Resource Tree, or in the List view
or Time view.
7. To assign multiple activities, drag the clustered marker and drop it to the required resource or bucket, or in the
List view or Time view.
Find Activities for an Idle Resource
Sometimes you may have buckets with activities that do not have a completion time. And, there could be some
resources that may be idle at some point. You can find such resources and assign activities to them.
1. Open the Dispatch Console and go to the Map view.
2. Select an idle resource or the bucket where the idle resource is located.
3. Click View and select Show non-scheduled activities and Show resource locations on the map.
4. Click View and select Apply hierarchically, if you have selected a bucket.
5. Locate the resource on the map.
6. Observe the nearest non-scheduled activities on the map.
7. Determine the activity that is suitable for the resource. Check the details in the activity hint, if required.
8. Drag the activity to the resource in the Resource Tree.
The activity is assigned to the resource.
Filter Activities by SLA Expiration
Sometimes, you may first want to assign activities for which SLA is about to expire. You can use a custom filter to find
the activities for which SLA is expiring within a specified number of days.
Your administrator must create a filter for example, 'Days before SLA'. The field, Field on the Add filter condition dialog
must have a value of Calendar Days Before SLA End [calendar_day_to_sla_window_end]. The field Condition must
have a value of <=.
1. Open the Dispatch Console and go to the Map view.
2. Click View and select Days before SLA.
3. Add the number of days that are left for the SLA to expire.
Activities that match the criterion are displayed.
Monitor Not-Assigned Activities for the Day
The Not-assigned panel lets you manage activities that are moved, or added to a bucket, and must be completed the
same day.
1. Open the Dispatch Console and go to the Map view.
2. Select the required bucket.
Activities assigned to the selected bucket and scheduled for the current date are displayed on the map and in
the Not-assigned panel on the right.
3. Click View and select Apply hierarchically.
The activities for the child resources in the bucket are displayed on the map.
4. Click View and select Show resource locations on the map.
The locations of the resources in the field are marked on the map.
5. Observe the resources that are located closer to the activities assigned to the bucket.
This way you can determine the nearby resources for not-assigned activities.
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