Oracle 21C, Manual

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Oracle Field Service
Using Core Application
Chapter 2
Dispatcher Activities
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If two activities have the Preferred lists and these lists are not intersected, all the activities cannot be
assigned together to the same resource (can be overridden using the All option).
Group Operations
The Group Operations feature makes it easy to perform the same action on multiple activities simultaneously. For
example, you can use this feature when a resource calls in sick after routing has run for the day. The activities for that
day can be placed back into the bucket all at once, to be routed to other resources.
Change Activities in Groups
You can make changes to multiple activities at once.
The Group Change option must be enabled for your user type.
1. Click the hamburger icon and then click Dispatch Console.
2. Open the List view.
3. Select a resource or bucket from the resource tree.
4. Select the items that you would like to change.
5. Click Change from the top of the Work Area.
The Change group of activities dialog displays a list of parameters that you can edit.
6. When you have confirmed your changes, click OK.
Cancel Activities by Group or Team
You can cancel the activities that were assigned to a team that was scheduled to visit a customer. The reasons for
canceling could be, the customer canceled the visit, or an outage was announced at the site.
1. Click the hamburger icon and then click Dispatch Console.
2. In the resource tree, select the team for which you want to cancel the activity.
3. Select the items that you want to cancel.
Ensure that all items can be cancelled. Only pending and started items can be cancelled.
4. Click Cancel from the top of the Work Area.
The Cancel group of activities window appears.
5. Use the drop-down list to select a Cancellation Reason and then add any pertinent notes.
This screenshot shows the Cancel group of activities window:
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