Oracle Field Service
Using Core Application
Chapter 2
Dispatcher Activities
Exchange Inventory
Use the exchange action to replace equipment on the customer's premises with a piece of equipment from the
technician’s inventory pool.
Here’s an example of an inventory exchange. Let’s say a DVR set top box is being upgraded to a new model. The
technician initiates an exchange action, which removes the equipment from the customer’s pool and installs the
upgraded box from the technician’s inventory pool.
1.
Click Exchange.
2.
On the Inventory exchange window, select another serialized inventory from the technician’s inventory pool
with which you want to exchange the customer's inventory.
3.
Click OK.
When you exchange, the original equipment in the customer pool shows as Deinstalled and the newly
swapped device shows as installed.
Change Inventory Properties
You can change the inventory properties on an existing customer pool inventory item.
1.
Open the Activity details page for the activity that has the inventory to be modified.
2.
Open the Inventory tab and open the inventory in the Customer pool.
3.
Click Update inventory.
The Update inventory page appears:
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Summary of Contents for 21C
Page 1: ...Oracle Field Service Using Core Application 21C ...
Page 4: ...Oracle Field Service Using Core Application Inventory 245 Resources 252 End Your Day 263 ...
Page 6: ...Oracle Field Service Using Core Application Preface ii ...
Page 18: ...Oracle Field Service Using Core Application Chapter 2 Dispatcher Activities 12 ...
Page 73: ...Oracle Field Service Using Core Application Chapter 2 Dispatcher Activities 67 ...
Page 75: ...Oracle Field Service Using Core Application Chapter 2 Dispatcher Activities 69 ...
Page 187: ...Oracle Field Service Using Core Application Chapter 3 Field Resource Activities 181 ...
Page 204: ...Oracle Field Service Using Core Application Chapter 3 Field Resource Activities 198 ...
Page 274: ...Oracle Field Service Using Core Application Revision History 268 ...