Oracle 21C, Manual

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Oracle Field Service
Using Core Application
Chapter 2
Dispatcher Activities
Work Zone mismatch alert: The application doesn't allow you to assign an activity to a resource without a required
work zone. The only exception is when the All check box is selected. In this case, the resource is shown in red and the
"Work zone mismatch" alert appears in its hint.
Work skill mismatch alert: This alert displays when you move an activity to a resource that does not have the required
and preferred qualification level of an activity skill. The only exception is when the All check box is selected. In this case,
the resource is shown in red and the "Work skill mismatch" alert appears in its hint. Depending on your settings, the
Work skill mismatch alert either prevents you from moving the activity, or gives you the option to move it, or let you
cancel the move.
Soft Skill mismatch alert: If an activity is to be moved to a resource and a work skill level of this resource is more than
(or equal to) the level 'required' to complete this activity, but less than the 'preferred' level, the 'Soft skill mismatch' alert
appears. In case of the 'Soft skill mismatch' warning, the resource is not removed from the list of available resources on
the Move activity page (the All check box doesn't affect this behavior). But, it is shown in a different color (blue) than
a regular one and the 'Soft skill mismatch' text is shown in its hint message. The 'preferable' skill level is ignored by the
'Self assignment' constraint that is used to filter activities in bucket. In this case the 'required' level is only checked. The
'Soft skill mismatch' warning is shown on attempt to move an activity to a technician with an insufficient 'preferred' skill
level.
don't move alert: This alert displays when you try to move an activity type that is not allowed to move between
resources. Activity types are configured in the Add activity type page.
Resource preferences
• If an activity has a list of Forbidden resources, the application doesn't allow to assign it to one of these
resources. They are not shown in the GUI (regardless of the "All" option).
• If an activity has a list of Required resources, these resources are only shown in GUI (regardless of the "All"
option).
• If an activity has a list of Preferred resources, these resources are shown in GUI by default. Other resources
are returned, if the All option is set. In this case, such resources are shown in red and the Resource is not
preferred message appears for the activity to be moved.
If several activities are selected to be moved at the same time, these rules are used to merge their lists of preferred
resources:
• Forbidden
◦
The resulting list of the Forbidden resources is a union of the original activity lists.
• Required
◦
If activities to be moved have the Required resources, the result is an intersection.
◦
Activities without the Required list are not processed. If only one of the two activities has the Required
list, this list is only used in the restriction.
◦
If two activities have the Required lists and these lists are not intersected, all the activities cannot be
assigned together to the same resource.
• Preferred
◦
If any of the activities has the Required list, the Preferred resources are ignored.
◦
The result Preferred list is calculated as an intersection.
◦
Activities without the Preferred list are not processed. If only one of two activities has the Preferred list,
this list is only used in the restriction.
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