Oracle 21C, Manual

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Oracle Field Service
Using Core Application
Chapter 2
Dispatcher Activities
Add On-Call, Non-Working, or Custom Working Time to a Calendar
Use non-working time to identify times when a resource, an organization unit, or a bucket is not available for work. You
can use the custom working time to specify a custom schedule for a resource. Similarly, you can use the on-call option
to specify the time during which a resource is available on call. Be aware that you can change the calendar, only if you
have the Read-Write permission for Resource Calendar on the Resource/User Info context layout structure.
1. Click the hamburger icon and then click Calendars.
The Calendar view appears for the group or bucket assigned to you.
2. Select the bucket, group, or resource for which you want to change the calendar.
3. Click the date for which you want to add the non-working time, custom working time, or an on-call schedule.
4. Click On-Call and update these fields:
Name Description
On-Call Schedule The field specifies whether the resource is not working, is working in a custom schedule,
or is on call. Select Non-Working Time, Custom Working Time, or On-Call. If you select
the blank option, the existing on-call schedule is removed and the earlier schedule is
restored. You cannot remove an on-call shift, which is part of a Schedule.
Reason If you have selected Non-Working Time, select the reason for which the resource is not
working. For example, Others. This field is not displayed if you have selected Custom
Working Time or On-Call.
Start time, End time If you have selected Custom Working Time, select the custom start and end time of the
schedule. This field is not displayed if you have selected Non-Working Time or On-Call.
Comment Enter any comment that you wish to provide, for example, Daughter’s graduation day, or
Dentist’s appointment at 4:00 pm. This field is not displayed if you select On-Call.
End Date, Repeat If you are adding the shift for a short duration, say 5 days, enter the number in the
Repeat field. The value in End Date is automatically adjusted. If you are adding the shift
for a long duration, say a month, click the calendar in the End Date field and select the
end date. The number of days is automatically calculated and displayed in the Repeat
field. The dates between which the shift is applicable is also displayed.
Keep the Non-working days Select this check box to retain the existing non-working days in the resource’s calendar.
This check box is available and enabled by default if the schedule is changed for more
than a day. In other words, it's available if you change the End date field.
5. Click OK.
If the non-working time can be applied, the resource is marked as a non-working resource for the selected
date range. If the non-working time can't be applied, a warning message appears. If you click OK, the non-
working time is applied, but a warning message appears on the resource tree for that resource on that day.
Non-working time can't be applied if the technician has anything other than repeating, shift, or mass type of
activities assigned on this route. The activities on the resource’s route, other than mass and repeating activities,
are rerouted or assigned to the bucket, if these conditions are met:
◦
The routing plan has the Enable reoptimization check box selected.
◦
The resource meets the routing plan filter conditions.
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