Oracle 21C, Manual

Page: 157 / 274

Oracle Field Service
Using Core Application
Chapter 2
Dispatcher Activities
A message indicates the number of days for which the shift is applied and the frequency of its
recurrence. The new schedule is applied to the field resource.
Note: If you use recurrence with days or weeks between the occurrence, all days between the new shift
have an empty schedule, or inherit the schedule from the parent Org Unit or Bucket if any. For example:
You want to set a 'Shift 8-15.00' for Mondays and Wednesdays for the whole of December. You select
1 November on the Calendar, select 'Shift 8-15.00', set End date '30/11/20', select Weekly repeat, and
select Monday and Wednesday. The shift is applied for all Mondays and Wednesdays. All other days in
November are non-working days (displays an empty schedule on the Calendar), if the parent resource
doesn't have a schedule. If the parent resource has a schedule, then it is inherited for these days.
6. To set up a shift for specific weekdays:
a. On the calendar, click the starting date for which you want to apply the new schedule.
b. In the Schedule field, select the shift that you want to apply.
The date that you have selected on the calendar is displayed in the End Date field.
c. In the End Date field, select the date up to which you want to apply the new shift.
d. Select Weekly in the Repeat field.
e. Enter the interval (number of days) in the Every field.
For example, if you enter 2 here, the shift is applicable every other week from the start date.
f. Retain the selection in the Keep the Non-working days check box.
The existing non-working days (set as non-working time and has a reason) in the resource's calendar are
retained when the schedule is applied. This option doesn't have an impact when an assigned schedule
contains non-working days (usually displayed as an empty schedule in the calendar).
g. Click Submit.
A message indicates the number of days for which the shift is applied and the frequency of its
recurrence. The new schedule is applied to the field resource. If you use recurrence with days or weeks
between the occurrence, all days between the new shift have an empty schedule, or inherit the schedule
from the parent Org Unit or Bucket if any.
7. To set up a shift with a yearly recurrence:
a. On the calendar, click the starting date for which you want to apply the new schedule.
b. In the Schedule field, select the shift that you want to apply.
The date that you have selected on the calendar is displayed in the End Date field.
c. In the End Date field, select the date up to which you want to apply the new shift.
d. Select Yearly in the Repeat field.
e. In the End repeat field, select the date when the schedule stops repeating.
f. Retain the selection in the Keep the Non-working days check box.
The existing non-working days (set as non-working time and has a reason) in the resource's calendar are
retained when the schedule is applied. This option doesn't have an impact when an assigned schedule
contains non-working days (usually displayed as an empty schedule in the calendar).
g. Click Submit.
A message indicates the number of days for which the shift is applied and the frequency of its
recurrence. The new schedule is applied to the field resource.
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