Kiosk Manager’s Guide: 20 Series
1/14/2022
V1.01
|
Pg. 40
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Troubleshooting with Tech Support
o
If the light is not illuminated, you may be asked to unplug the black/blue
connections and then reconnect (black first, then blue)
o
If the light is illuminated but not connecting, you may be asked to unplug
the brown/red connections and then reconnect (brown first, then red)
•
If necessary, Tech Support will send a replacement device and walk you through
the installation
7-port USB hub
For hub issues, check the connections first, then
•
The 7-port hub is mounted on the back wall of the kiosk and connects to the PC
using the orange tipped USB cable.
•
Troubleshooting with Tech Support
o
You may be asked to move the USB
cable to a different port
o
You may be asked to power cycle
the hub by disconnecting the power
cable for a specified time
o
In rare cases the hub will overload
and your technician will walk you
through the power cycle/hard reset
process
•
If necessary, Tech Support will send a
replacement device and walk you through
the simple installation using a 3/8” nut
driver, snips, and replacement zip ties
Safety Tip
For your safety and to avoid damaging the kiosk, turn off power when working inside the
kiosk, unless a technician requests otherwise (some procedures require power).
Safety Tip
For your safety and to avoid damaging the kiosk, turn off power when working inside the
kiosk, unless a technician requests otherwise (some procedures require power).
