Kiosk Manager’s Guide: 20 Series
1/14/2022
V1.01
|
Pg. 33
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Troubleshooting with Tech Support
o
You will be asked to remove the
camera’s USB cable from the PC
and reseat it to ensure it is being
recognized by Windows
o
If the issue is power-related, you
will be asked to remove the power
connection from the board, make
sure all the pins are straight, and
then plug it back in
•
If necessary, Tech Support will send
replacement parts and walk you through
installation with a No. 2 Phillips head
screwdriver, snips, and replacement zip ties
o
You may need a 3/8” nut driver (to remove the mount from the kiosk
frame)
o
You may need a small adjustable crescent wrench if the wing nuts
securing on the camera are too tight to remove by hand
Credit card reader
•
The credit card reader sits at an angle above the bill acceptor in the kiosk door
and runs off a single USB cable that plugs directly into the PC
•
Troubleshooting with Tech Support
o
We will ask if the screen of
the card reader is displaying
an error message
o
We will ask you to make sure
the USB cable is snuggly
plugged into the reader and
PC
o
In some cases, we will send
out a “card” to run through
the swiper to clean the part
that reads the magnetic strip
on cards
