Kiosk Manager’s Guide: 20 Series
1/14/2022
V1.01
|
Pg. 28
Model 220, Model 720, Model
920
Other than installation style and minor
repositioning of some components,
these models are the same for
troubleshooting.
Before contacting Tech Support, try
these steps:
1.
If the machine is not turning on,
check the electrical connections
and breakers to confirm it has
electrical power
2.
Verify that your Internet service is
working properly (test it with another computer or device)
3.
Check the connections inside the machine, one by one, to verify each one is
properly seated
4.
NOTE: a 12v power supply oversees power for the speakers and amplifier, top camera, case fans
and kiosk lights. If multiple devices are not working, be sure to tell the technician right away.
When you speak with Tech Support, you can expect the technician to ask you to:
Check the kiosk internet service and connection
•
Verify that your Internet service is working
•
Confirm the Ethernet Cable is properly plugged in and “clicked”
into place
•
Describe the status and activity lights for the Network Interface
Card (NIC) on the computer’s motherboard. One light indicates connection
state while the other represents activity. Usually the connection state is
green
/
yellow
/
orange
where green means higher speeds while yellow or
orange indicates lower speeds. The activity light is usually green and
blinks/flickers to indicate there is activity going through the lines.
Safety Tip
For your safety and to avoid damaging the kiosk, turn off power when working inside the
kiosk, unless a technician requests otherwise (some procedures require power).
