Omnitracs MCP50 Installation And Troubleshooting Manual Download Page 109

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80-JB566-1 Rev. G

D-1

MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

Standard RMA Procedure

For customers, to return failed equipment, go to Omnitracs Customer Portal at

https://customer.omnitracs.com

For service centers only, please return equipment to Omnitracs at the following address.
Make sure that the RMA number is marked clearly on the outside of the box.

Omnitracs, LLC - RMA Receiving
c/o Baja Freight Forwarders, Inc.
8662 Siempre Viva Road
San Diego, CA 92154
RMA #: __________________
(800) 541-7490

To prevent damage during shipment and handling, carefully package all equipment being
returned

If the original shipping container and packing material are available, please use

them to return the equipment.

Summary of Contents for MCP50

Page 1: ...MCP50 Installation and Troubleshooting Guide 80 JB566 1 Rev G October 2015...

Page 2: ...U S and international law is strictly prohibited Omnitracs endeavors to ensure that the information in this document is correct and fairly stated but Omnitracs is not liable for any errors or omissio...

Page 3: ...Installation Contents 1 Component Overview 2 Activation 3 Installation Planning 4 Vehicle Telematics Module 50 VTM50 Installation 5 Antenna Installation 6 Display Interface Unit 50 DIU50 Installation...

Page 4: ...Installation Contents iv 80 JB566 1 Rev G MAY CONTAIN U S AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...

Page 5: ...ty Advice is provided for drivers installers and application developers who use and or locate all types of display units If you are a Driver do not use a display unit when the vehicle is in motion If...

Page 6: ...Safety Advice Important Safety Information vi 80 JB566 1 Rev G MAY CONTAIN U S AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...

Page 7: ...8 x 1 1 8 inches Weight 6 ounces Cable attached for connection to VTM cellular GPS leads Cable length 7 feet Display Interface Unit 50 DIU50 A color graphical display that integrates touchscreen func...

Page 8: ...4 or newer with Mack engines will use a diagnostic connector that resembles a standard automotive OBDII connector This connector still contains the J1939 J1708 and does not use the OBDII protocol No s...

Page 9: ...unting the display holster to the dash Backing Plate Always use the supplied backing plate to strengthen the support for the mount Product Documentation You should have also received the following pro...

Page 10: ...Product Documentation Component Overview 1 4 80 JB566 1 Rev G MAY CONTAIN U S AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...

Page 11: ...his assigns the unit to the correct customer account and registers it on the cellular network MCP50 activation requires access to the Customer Portal Contractors and Service Centers must work with the...

Page 12: ...e Activation Activation 2 2 80 JB566 1 Rev G MAY CONTAIN U S AND INTERNATIONAL EXPORT CONTROLLED INFORMATION 3 You will then see the main Activations screen From here click Continue under System Activ...

Page 13: ...Activation Online Activation 4 Select the serial numbers of the VTMs that are planned for installation Click Add Selected Units The VTMs added will be shown in the top right corner You could also use...

Page 14: ...CONTAIN U S AND INTERNATIONAL EXPORT CONTROLLED INFORMATION 6 Verify that these are the VTMs you want to install Click Submit 7 You will then see a screen confirming that the activation process has be...

Page 15: ...INFORMATION Activation Online Activation 8 To verify that the unit you are installing is activated click Activation History Choose what types of activations you want to see You will then see a screen...

Page 16: ...e assigned by the customer using an Operational Profile A customer can select which applications a given unit should have Those applications that are not available will not be selectable at the MCP50...

Page 17: ...80 JB566 1 Rev G 2 7 MAY CONTAIN U S AND INTERNATIONAL EXPORT CONTROLLED INFORMATION Activation Application Management 2 Click on Manage Operational Profiles...

Page 18: ...Application Management Activation 2 8 80 JB566 1 Rev G MAY CONTAIN U S AND INTERNATIONAL EXPORT CONTROLLED INFORMATION 3 A screen similar to the below will list the available Operational Profiles...

Page 19: ...is e aux deux conditions suivantes 1 l appareil ne doit pas produire de brouillage et 2 l utilisateur de l appareil doit accepter tout brouillage radio lectrique subi m me si le brouillage est suscept...

Page 20: ...ou know what is behind the area before you drill Install equipment so it will not cause damage to the vehicle or work loose over time Make sure there are no loose components cables and no unsecured co...

Page 21: ...that the VTM is securely mounted to a solid surface The accelerometer inside the VTM will not work properly if it s not secured If Dual Lock tape is used verify the mounting surface will allow the Du...

Page 22: ...nting location ensuring the locking hooks of the tape are fully mated If the VTM will need to be moved to connect cables be careful not to disturb the adhesive side of the tape Another option is to no...

Page 23: ...installs on new truck types test signal strengths and GPS prior to securing the antenna and replacing dash panels For optimal system performance the antenna may be placed on top of the vehicle s dash...

Page 24: ...and then adhere the other side of the Dual Lock tape Apply firm pressure to set the tape 4 Attach the antenna to the mounting location Ensure the locking hooks of the tape are fully mated 5 Route the...

Page 25: ...e the Display where it can be safely installed on a secured bracket that is robust enough to minimize any vibration and sustain the weight of the Display the mounting surface is strong enough to suppo...

Page 26: ...obstruct the driver s field of vision while operating the vehicle and should comply with all applicable federal and state laws and regulations regarding appropriate installation locations including r...

Page 27: ...is hardware is included with the RAM mount kit 4 Attach the other RAM mount ball joint to the holster using supplied screws and lock washers The supplied screws are 1 2 long DO NOT use screws that are...

Page 28: ...n reach the driver steering wheel only Ensure any excess cable is secured and does not interfere with the operation of the vehicle Cable should not drape on the floor or cause a tripping hazard 9 Add...

Page 29: ...ta for the MCP50 system There are multiple masterpacks depending on the truck type See the individual Truck Installation Suggestion documents for more information See Appendix G Component Information...

Page 30: ...O cable connector to the truck s diagnostic connector Verify the outer ring is twisted and clicks into place so the ends do not become unconnected by accident Verify by pull testing the connector Caut...

Page 31: ...from the white Ignition wire of the Power IO cable Be sure to leave enough wire on the fuse to reattach it at the end of the extension wire 2 Butt Splice the extension wire to the Power IO Ignition wi...

Page 32: ...tending MCP50 Ignition Wire Power IO Cable Connection 7 4 80 JB566 1 Rev G MAY CONTAIN U S AND INTERNATIONAL EXPORT CONTROLLED INFORMATION WARNING Stow and secure any excess cable behind the dash pane...

Page 33: ...Note Only scanners ordered through and obtained by BCS Solutions are supported by Omnitracs These scanners are specifically configured for Omnitracs in cab products https omnitracs bcssolutions com q...

Page 34: ...ot obscure the driver s view of the road Mounting the Scanner The scanner can be mounted in one of two ways with or without the holster Scanner Mounting Option Without the Holster 1 Cut the dual lock...

Page 35: ...rmly press down to ensure contact with the surface Installing the Scanner 1 Connect the smaller end of the scanner cable to the USB port on the end of the scanner 2 Connect the scanner cable to the MC...

Page 36: ...button Wait a few minutes for the calibration to complete 4 Tap the Scan tab to return to the scanning home screen Sending a Scan 1 On the Home screen tap the Scanning button 2 Select the Document Typ...

Page 37: ...ton 5 Tap the Done button 6 Select the active Driver ID from the drop down list and enter the Load and Trailer Tap the Send button 7 When asked to confirm tap the OK button 8 Tap the Outbox tab and co...

Page 38: ...AL EXPORT CONTROLLED INFORMATION 80 JB566 1 Rev G Return Material Authorization RMA Process for Scanners 1 Request an RMA from BCS Solutions http www bcssolutions com mcpscn rma 2 BCS Solutions arrang...

Page 39: ...cle engine is used for operational idle purposes such as when it is powering auxiliary devices using a pump or compressor In order to log PTO time the installation involves connecting one of the two P...

Page 40: ...und wire and attach a fused wire from the MCP50 ignition source 12 VDC Ign switched To same ignition that MCP50 is connected to using 5 amp fuse Ground 04AAA_217AQMCP Indicator Light PTO ON OFF Switch...

Page 41: ...and down arrow button at bottom of the screen circled below 5 Verify either PTOP or PTOC has a green dot under the Index column and shows On under the State column NOTE PTOC Dig 1_in wire in the wire...

Page 42: ...abled Call your company dispatch to have this application enabled Performance Monitoring parameters must be sent to the unit as well 12 Verify that PTO is Enabled and the Compressor or Pump displays a...

Page 43: ...Driver Warning screen appears After tapping the OK button the MCP50 Home screen displays 1 Tap the arrow on the right until you see the System button then tap the System button 2 Tap the Diag tab Not...

Page 44: ...n good cellular network coverage See Chapter 15 Cellular Signal Strength Problems if red X Cellular End To End Will show a green checkmark if the unit is successfully transmitting with Omnitracs and r...

Page 45: ...how a green checkmark when database has been synchronized with NOC usually takes 5 to 10 minutes after unit is first powered up See Chapter 16 CDD Database Sync Problem if red X Ignition On Will show...

Page 46: ...Performing System Verification System Verification 10 4 80 JB566 1 Rev G MAY CONTAIN U S AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...

Page 47: ...15 Cellular End to End Problems 16 Cellular Signal Strength Problems 17 CDD Database Sync Problem 18 GPS Fix Problem 19 J1587 Packet Detection Problem 20 J1939 Packet Detection Problem 21 Ignition On...

Page 48: ...Troubleshooting Contents 80 JB566 1 Rev G MAY CONTAIN U S AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...

Page 49: ...sary Perform a Visual Inspection of the Installed MCP50 Check for damaged cables improper electrical connections loose connections and the integrity of the installation particularly the antenna Bad mo...

Page 50: ...good condition Check voltages see Appendix A for more information Replace Only Faulty Parts Typically only one part is bad Once the system is operating you can substitute suspect parts back into the...

Page 51: ...e LED on the VTM50 is blinking red as unit boots up If it is not blinking reseat the Power IO connection at the VTM If the LED is still not blinking use a digital volt meter to check for power and ign...

Page 52: ...diately blanks out when the ignition is turned OFF this could be caused by The MCP50 s power down time or total time is set to zero Check the host software configuration The power down time should not...

Page 53: ...st To dim completely Tap the Dim button to adjust the screen brightness to zero Tap the screen again to return to full brightness If this doesn t work cycle the ignition Text to speech is played throu...

Page 54: ...rated properly To recalibrate the DIU50 touchscreen settings from the Home screen 1 Tap the Settings button then tap the Calibration tab 2 Tap the Calibrate button 3 When the targets display carefully...

Page 55: ...r Signal Strength indicator shows the unit has acceptable signal See Chapter 15 Cellular Signal Strength Problems 3 If both the Cellular End To End and Cellular Signal Strength are good Reset the powe...

Page 56: ...Problem Cannot Send Messages Cannot Send Messages 14 2 80 JB566 1 Rev G MAY CONTAIN U S AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...

Page 57: ...d Test Fails If the Cellular End to End test is failing when performing a system verification the likely cause is the system has not been properly activated To see the details of this information 1 Hi...

Page 58: ...Problem Cellular End to End Test Fails Cellular End to End Problems 15 2 80 JB566 1 Rev G MAY CONTAIN U S AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...

Page 59: ...ing when performing a system verification or the cellular icon at the top of the screen shows a red X and no colored bars follow the steps below For detailed information concerning Cellular Signal Str...

Page 60: ...known to be good cellular coverage 2 Check to ensure there are no metal obstructions above the antenna 3 If there are no obstructions inspect the antenna and antenna cable to ensure there is no damage...

Page 61: ...the desired state of Sync complete If an MCP50 is installed and powered up and has not gone to a database state of Sync Complete within 10 minutes 1 Verify that the unit has been properly activated M...

Page 62: ...Problem CDD Database Sync Test Fails CDD Database Sync Problem 17 2 80 JB566 1 Rev G MAY CONTAIN U S AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...

Page 63: ...low Normally the GPS positioning system will update positioning data every second at the MCP50 as shown in the Last Update field of the System GPS tab The desired value for the Mode field is 3 D altho...

Page 64: ...th obstruction The Precision value should be 2 If it is consistently above 3 00 there is likely something interfering with the GPS signals The Satellites field shows xx yy where xx is the number of sa...

Page 65: ...ion test to fail This would mean that the MC P50 system is getting its vehicle data from the J1939 link Some 2012 and newer trucks do not submit J1587 packets In order to get J1587 data a truck s engi...

Page 66: ...Problem J1587 Packet Detection Fails J1587 Packet Detection Problem 19 2 80 JB566 1 Rev G MAY CONTAIN U S AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...

Page 67: ...trucks do not submit J1939 packets This is determined by the VDS configuration sent to the unit from the Vehicle Data Configuration VDC on the Customer Portal Contractors and Service Centers should fi...

Page 68: ...Problem J1939 Packet Detection Fails J1939 Packet Detection Problem 20 2 80 JB566 1 Rev G MAY CONTAIN U S AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...

Page 69: ...that the source has approximately 12 VDC when key is in the ignition ON position and shows 0 VDC in the OFF position WARNING You must connect the MCP50 ignition wire to a true switched ignition sourc...

Page 70: ...Problem Ignition On Test Fails Ignition On Detection Problem 21 2 80 JB566 1 Rev G MAY CONTAIN U S AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...

Page 71: ...roblem Core Data Item Test Fails The Core Data Items test verifies that specific engine items are being received from one or both of the data links J1587 J1939 Those items are Speed RPM Distance LTD F...

Page 72: ...ee Chapter 20 Ignition On Detection Problem 2 Verify one of the J1587 or J1939 packet detection tests passes This means that the MCP50 system is getting data from at least one data source Check connec...

Page 73: ...ng modes are shown below State VTM indicator Action Normal Mode OFF None Sleep Mode OFF None Boot up and System Recovery Mode A Red LED will blink ON and OFF at irregular frequencies Note this should...

Page 74: ...VTM Performance LED Indicators VTM LED Indicator 23 2 80 JB566 1 Rev G MAY CONTAIN U S AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...

Page 75: ...ons While it is acquiring the time date the screen below will be displayed If the unit is unsuccessful in getting the time date values from the network it will attempt to reboot after a few minutes If...

Page 76: ...the antenna connections to the VTM Inspect the cable connections to ensure there isn t any damage 2 If the problem persists after reseating the cable connections test with a known good antenna Ensure...

Page 77: ...nually or automatically at preset intervals The hardware installation on the vehicle consists of connecting the MCP50 Power IO connector to the truck s diagnostic connector Note If the Performance Mon...

Page 78: ...ble listed under the System Diag tab Core Data Items Details At a minimum Performance Monitoring needs current data from Speed EngineRPM Fuel and DistanceLTD These are checked for when a system verifi...

Page 79: ...ected OFF for more than the wake up time Main power was lost causing the MCP to stay asleep longer than its wake up interval 1 RPM Zero MCP50 RPM zero when speed is non zero RPM sensor or connection p...

Page 80: ...er not enabled B 0 Spd and RPM MCP50 More than 2 hrs with IGN ON with Spd 0 RPM 0 Disconnect of entire accessory cable J1708 selection parameter set wrong Data link connection problem Driver using ign...

Page 81: ...feature to function the MCP50 must be connected to the vehicle s data link wires Critical events can be triggered by a Hard Brake event Stability Control event if available Lane Departure Warning LDW...

Page 82: ...CER Verify Configuration 1 To access CER information go to the Home screen and tap the Critical Event Reporting button If this button is grayed out then CER service for the unit must be enabled from t...

Page 83: ...control is enabled disabled Minimum Speed Minimum speed at which mobile unit detects events On Off Threshold Number of notifications that must be seen in a row before an event is considered to be in...

Page 84: ...event Note The CER message is sent to the NOC 2 Verify that the host receives the CER event message and that data is present Events Triggered in Error For hard braking events triggered in error verif...

Page 85: ...tem must meet the minimum requirements as described below Minimum Requirements Software version CA0921R Windows CE operating system LT0038 and higher Scanner The scanner is used to scan and send docum...

Page 86: ...ner Installation and if necessary the Installation Procedure that follows there is a problem A problem is most likely caused by one or more of the following Software and or OS Verify software version...

Page 87: ...ion Installation Procedure Refer to Chapter 8 In Cab Scanner Installation for additional installation information 1 Move the unit into the Customer Portal Operational Profile with scanning and custome...

Page 88: ...slot 8 Tap the Calibrate button Wait a few minutes for the calibration to complete 9 Tap the Scan tab to return to the scanning home screen 10 Send a scan On the Home screen tap the Scanning button 11...

Page 89: ...utton 15 Select the active Driver ID from the drop down list and enter the Load and Trailer Tap the Send button 16 When asked to confirm tap the OK button 17 Tap the Outbox tab and confirm a green che...

Page 90: ...Return Material Authorization RMA Process for Scanners In Cab Scanner Diagnostic Procedure 27 6 80 JB566 1 Rev G MAY CONTAIN U S AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...

Page 91: ...Appendix Contents A Wiring Diagrams and Charts B Environmental and Power Requirements C General Wiring and Installation Guidelines D Standard RMA Procedure E Upgrading the MCP50 Using USB Memory Stick...

Page 92: ...Appendix Contents 80 JB566 1 Rev G MAY CONTAIN U S AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...

Page 93: ...80 JB566 1 Rev G A 1 MAY CONTAIN U S AND INTERNATIONAL EXPORT CONTROLLED INFORMATION A Wiring Diagrams and Charts MCP50 Wiring Diagram...

Page 94: ...harts A 2 80 JB566 1 Rev G MAY CONTAIN U S AND INTERNATIONAL EXPORT CONTROLLED INFORMATION 6 pin Power IO Cable SIGNAL PIN J1708 J1587 DATA LINK A J1708 J1587 DATA LINK B 12VDC C N C D BATTERY GROUND...

Page 95: ...nd Charts 9 pin Power IO Cable and Paccar Adapter Cable 9 pin Power IO Cable and Paccar Adapter Cable SIGNAL PIN SIGNAL PIN BATTERY GROUND A J1708 J1587 DATA LINK F 12VDC B J1708 J1587 DATA LINK G J19...

Page 96: ...olvo Mack 2014 or newer OBDII style Connector Note While this cable uses OBDII style connector it is not compatible with standard OBDII cables found in most non commercial cars trucks and vans SIGNAL...

Page 97: ...AND INTERNATIONAL EXPORT CONTROLLED INFORMATION Wiring Diagrams and Charts Hino Hino P2 Blue US built vehicle P3 White Japanese built vehicle SIGNAL P2 P3 Battery H J Chassis Ground batt return A B C...

Page 98: ...NTAIN U S AND INTERNATIONAL EXPORT CONTROLLED INFORMATION Display Interface Unit 50 DIU50 Cable Connector Pin Callouts Note the DIU50 has no user serviceable parts SIGNAL PIN DIU_PWR 8 DIU_GND 7 14 DI...

Page 99: ...MCP50 Condition Requirement Operating Temperature 30 C to 70 C 35 F to 158 F Vibration Shock Vehicle Telematics Module 50 VTM50 does not have a shock tray VTM must be mounted securely Humidity Antenna...

Page 100: ...MCP50 Environmental and Power Requirements Environmental and Power Requirements B 2 80 JB566 1 Rev G MAY CONTAIN U S AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...

Page 101: ...dard Installation Some trucks may use a different 9 pin diagnostic connector than supplied on the Omnitracs Y cable The connector on the Omnitracs cable may not easily mount in the dash Therefore it m...

Page 102: ...following proper wiring guidelines and using improper crimps and butt splices may cause intermittent connections and may result in unexpected truck down time or system failure Wire Stripping Caution...

Page 103: ...nectors with inspection windows Heat shrinkable butt connectors are preferred Make sure the size of the butt splice is appropriate for the job A good butt splice has these characteristics The ends of...

Page 104: ...he butt splice one end at a time First crimp the inside crimp area where the wire has been stripped Apply necessary pressure to this inside area Note The objective is to apply only the necessary press...

Page 105: ...e butt splice on the insulated area of the crimping tool next crimp the outside of both ends of the butt splice 3 Verify that the crimps are good and the wires have not been damaged 03AAA_271 Crimp he...

Page 106: ...ing a heat gun Ring Terminals When making electrical connections crimp ring terminals onto the ends of the wires to ensure good contacts A properly crimped ring terminal has these characteristics The...

Page 107: ...ad welds It is extremely important that you create clean secure tight metal to metal grounds If grounding terminals are not available remove the paint from the surface of the metal connected to the ch...

Page 108: ...near heat sources Routing and Protecting Cables Provide strain relief for all cables Use tie wraps Debur any drilled holes DO NOT route cables Near audio system amplifiers Near exhaust pipes and other...

Page 109: ...ment to Omnitracs at the following address Make sure that the RMA number is marked clearly on the outside of the box Omnitracs LLC RMA Receiving c o Baja Freight Forwarders Inc 8662 Siempre Viva Road...

Page 110: ...Standard RMA Procedure D 2 80 JB566 1 Rev G MAY CONTAIN U S AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...

Page 111: ...ver Workflow Content Delivery Hours of Service Navigation Performance Monitoring Requirements for Certain Services For everything except Hours of Service and Navigation there are required tasks that y...

Page 112: ...an upgrade Before Your company s System Administrator needs to take steps to ensure the data is not lost by manually extracting the performance data stored in the vehicle s MAS For the Omnitracs Servi...

Page 113: ...king the Software Versions Installed Shortly after you power up the MCP50 the user interface screen displays 1 Use the right arrow to get to the System button Tap the System button 2 Tap the System ta...

Page 114: ...he USB port on the right side of the DIU The upgrade process takes approximately ten minutes The screen will run through various images as it is upgrading You may see a listing of components various u...

Page 115: ...en Also verify that the VIOP is the latest revision refer to MAS50 External Release Notes 70 JC513 1 6 If the display shows only a blinking cursor in the top left the USB memory stick most likely has...

Page 116: ...Upgrading Only the MAS50 Software Upgrading the MCP50 Using USB Memory Sticks E 6 80 JB566 1 Rev G MAY CONTAIN U S AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...

Page 117: ...w green check marks Inspecting the Vehicle Telematics Module 50 VTM50 Make sure equipment is not stored on top of the VTM50 Make sure the VTM50 is in place and does not vibrate Make sure the cables co...

Page 118: ...per cleaning Note Use the PDA stylus provided with the unit or your fingers to navigate the DIU50 Do not use pencils pens metal objects or any other devices which could possibly scratch the touchscree...

Page 119: ...formation MCP50 System Component MCNs Referenced in this Guide System component Illustration MCN Notes Display interface unit 50 DIU50 CV90 JB425 106 Antenna Kit 65 JB514 2 includes install kit mount...

Page 120: ...90 JB425 710 DIU Mounting Kit with Nut plate RAM mount 65 JB313 1 Backing plate Nut plate only 50 JB290 1 DIU Mounting Kit bracket RAM mount 50 J9978 1 Specifically for Freightliner Columbia or Centur...

Page 121: ...n required Volvo Mack J1587 J1708 and J1939 250 Kbs 45 JB859 1A 2014 and newer Volvo and Mack trucks Ignition included Hino 45 JB915 1A Early 2011 Hino trucks and late 2011 and newer Hino trucks may n...

Page 122: ...MCP50 System Component MCNs Referenced in this Guide Component Information G 4 80 JB566 1 Rev G MAY CONTAIN U S AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...

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Page 124: ...Installation Form H 2 80 JB566 1 Rev G MAY CONTAIN U S AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...

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