80-JB566-1 Rev. G
14-1
MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION
14
Cannot Send Messages
Problem: Cannot Send Messages
If a message have been queued and shows up in the Messaging Outbox with orange arrow
indicators for more than a minute, do the following:
1.
Verify the Cellular End To End test under the System Diag Run All test passes. See
Chapter 14: Cellular End to End Problems
.
2.
Verify the Cellular Signal Strength indicator shows the unit has acceptable signal. See
Chapter 15: Cellular Signal Strength Problems
.
3.
If both the Cellular End To End and Cellular Signal Strength are good:
Reset the power to the unit by disconnecting the Power/IO cable at the VTM. Leave it
disconnected for a few minutes before reconnecting. After power has been reapplied,
give the unit time to boot up and reacquire cellular signal before checking the message
status indicators.
4.
If problem persists, test with known-good VTM.
5.
If problem still persists, Call Omnitracs Customer Support at 800-541-7490 for
assistance.
Orange
Arrow
Indicators
