Other Issues
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Tr
oubleshooting
7
Copying Issues
Memo
If the following information does not solve your trouble, contact your dealer.
Unable to Copy
Symptom
Point to check
Remedy
Reference
Unable to copy.
Is the machine turned on?
Hold down the power switch for
about a second to turn on the
power.
Is the machine initializing?
Wait until initializing is done.
-
Is your document properly loaded
on the machine?
Load the document properly on the
machine.
Is there paper in the tray?
Load paper in the tray.
Or, check that the paper cassette is
installed on the machine.
Is the proper size of paper for your
document loaded in the tray?
Load the proper size of paper for
your document.
Is the paper tray selectable when
[
Paper Feed
] is set to [
Auto
]?
Press the <
SETTING
> key and
select [
Paper Setup
] > [
Select
Tray
] > [
Copy
] > the paper tray
on which the paper you use is
loaded, and then select [
ON
] or
[
ON(Prior)
].
-
Is the loaded paper compatible
with duplex printing?
Duplex copying cannot be done
without the proper paper size,
document type, or document
weight.
Load the right paper for duplex
printing and configure the paper
size, document type, and
document weight correctly.
Is the media type of the paper tray
set to [
Plain
] or [
Recycled
]?
When setting [
Paper feed
] to
[
Auto
], set the media type for the
paper tray to [
Plain
] or
[
Recycled
].
Is there a paper jam?
Check the error message and
remove any jammed paper.
Is there an empty toner cartridge? Replace it with a new toner
cartridge.
Is the image drum at the end of its
life?
Replace it with a new image drum.
Are any covers on the machine
open?
Close all the covers.
Is an error occurring?
Clear the error.
Is another job in progress?
Start copying after the other job is
complete.
-
Is a print job from a computer or
other device in progress?
Wait until printing is complete.
-
Is a fax being transmitted in real
time?
Wait until the transmission is
complete.
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