Troubleshooting BCC 1.1
59
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1
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007
You can get additional information on how to use the log file by entering
help log
at the
NetWare server console.
4.2 Driver Ports
If your IDM driver or drivers won’t start, check for a port number conflict. IDM driver port numbers
must not conflict (be the same) with other driver port numbers in the cluster or ports being used by
other services (Apache, etc.).
To check driver port numbers:
1
Start your Internet browser and enter the URL for iManager.
The URL is http://
server_ip_address
/nps/iManager.html. Replace
server_ip_address
with the
IP address or DNS name of the NetWare server that has iManager and the IDM preconfigured
templates for iManager installed.
2
Enter your username and password.
3
In the left column, click
DirXML
, then click the
DirXML Overview
link.
4
Select
Search Entire Tree
, then click
Search
.
5
Select the driver you want to check by clicking the red
Cluster Sync
icon or the blue
User Sync
icon.
6
Click the red or blue icon again, then click the
DirXML
tab (if it is not already selected).
7
In the
Authentication context
field, view and if necessary change the port numbers next to the
IP address.
For example, the
Authentication context
field might contain a value similar to
123.12.23.12:2003:2003. In this example, the first port number (2003) is the port number for
the corresponding IDM driver on the cluster this cluster is synchronizing with. The second port
number (2003) is the port number for the IDM driver on this cluster.
These port numbers should be the same, but should not conflict (be the same) as the port
numbers for other IDM drivers on either this or the remote cluster.
8
If you change the port numbers, restart the driver by clicking the upper right corner of the
Cluster Sync
or
User Sync
icon (whichever you have chosen), then click
Restart driver
.
9
If you changed the port number in
Step 7
above, change the port numbers to be the same for the
corresponding driver in the other cluster.
You can do this by repeating
Step 1
through
Step 8
for the IDM driver on the other cluster.
4.3 Excluded Users
If certain users do not synchronize between clusters, it is possible that those users are included in the
excluded users list.
NOTE:
The eDirectory Admin user should never be synchronized between clusters.
To see the excluded users list:
1
Start your Internet browser and enter the URL for iManager.
